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  • Telecommunication Industry Ombudsman
    03 8680 8690 03 8680 8424 Members portal home Members login Welcome to the TIO s Member Portal Log in using the password provided with your invoice to access current and past invoices as well as a suite of reports The reports can be sorted by either billing period and report type These reports are designed to assist TIO Members in managing their complaints to offer insight into the problems

    Original URL path: http://members.tio.com.au/ (2013-02-03)
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  • Telecommunication Industry Ombudsman
    time will cover rolling five week periods Should you wish to retain the weekly reports for comparative analysis at a later date it is recommended that you download and save electronic copies of each report after you have viewed printed them Report name Content File type 1 Work in Progress Complaints List This weekly snapshot of data is provided to assist the receiving TIO Member to monitor respond to and resolve consumer complaints that are currently work in progress at the TIO The report lists all active Level 1 2 3 or 4 complaints relating to a particular TIO Member It includes the TIO reference number and creation date for each complaint as well as the complainant s name and contact number their service type and associated identifier the classification of the complaint and the name of the TIO Officer handling the complaint This report is available over a rolling 5 week period starting from January 24th 2011 Excel 2 Escalations for Non Response This weekly snapshot of data is provided to assist the receiving TIO Member to monitor complaint escalations caused by its non response to active TIO complaints The report lists all the Level 2 3 and 4 complaints which have been escalated during the last week as a result of a Member not responding to those complaints at a lower classification level The data within the report includes the complainant s name and contact number the TIO reference number the date that the escalation occurred and the name of the TIO Officer handling the complaint This report is available over a rolling 5 week period starting from January 24th 2011 Excel 3 Complaint Issues List Individual Member This week end snapshot of data is provided to assist the receiving TIO Member to understand the specific nature of the complaints that their customers have raised with the TIO The report lists all of the complaint issues that the TIO has logged against a particular Member during the last week The report includes the complainant s name service identifier and postcode as well as the TIO reference number the service type which is the subject of the complaint and the amount of charges in dispute if any This report is available over a rolling 5 week period starting from January 1st 2011 Excel Monthly Quarterly Reports Please note that only 12 months worth of monthly reports can be stored on the Member Portal at any time and that any data that is more than 12 months old will become unavailable with the passing of each additional month Should you wish to retain the monthly reports for comparative analysis at a later date it is recommended that you download and save electronic copies of each report after you have viewed printed them Report name Content File type Tax invoice TIO Charges for the billing period PDF 1 Complaints Overview Individual Member This month end snapshot is provided to enable the receiving TIO Member to both reconcile their monthly invoice and

    Original URL path: http://members.tio.com.au/ReportOutline.asp (2013-02-03)
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