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  • About Telstra - Media - News updates via email
    Calls Acoustic Shrieks Thunderstorms Privacy at Telstra Careers Home Our Company Telstra Profile Vision and Mission Executives and Directors Business Units History Tele communications Timeline The Telstra Story Telstra Museums Fast Facts Awards Corporate Governance The Board Of Directors Board Committees External Auditor Internal Audit Management Reporting On Risk Promoting Responsible And Ethical Behaviour Our Remuneration Framework Diversity And Inclusion At Telstra Shareholder Communications Documents and Charters Regulatory Environment Accounting Separation IPND Supplying to Telstra Media Centre Announcements Speeches Reports and Submissions Photos Radio Grabs TV Reel FAQs Investor Centre ASX Announcements My Shareholding Shareholder Updates Become an e shareholder Shareholder Login Shareholder Forms Annual General Meeting Share Price Details Dividends Dividend Reinvestment Plan Share Offer Prospectus Employee Shareholder Scheme FAQs Financial Information Financial Results Investor Day Annual Report Other Presentations Five Year Financial Summary Webcasts Treasury Debt Investors Domestic Borrowings Domestic Borrowings Documentation Foreign Borrowings Foreign Borrowings Documentation Credit Ratings Debt Investor Information Calendar Contact Us Careers Customer Service Approach Customer Service Charter Customer Service Guarantee CSG Universal Service Obligation USO Send us your positive feedback Access for Everyone A Z Products Solutions About the Program Information for Community Agencies Disability Services Disability Products Services Disability Equipment Program Apply for Equipment Additional Products Services Contact Us Accessible Brochures Community Initiatives Action Plan History Useful Links Mass Service Disruptions MSD Payphone Services Telstra s Universal Service Obligation Telstra Smart Payphone TTY Payphones Payphone Enquiries and Applications Siting Criteria for Public Payphones Considerations When Siting a Payphone Removal Criteria Public Consultation Customer Service Network Reports Service Performance Network Reliability Regional Rural Presence Plan National Broadband Network Sustainability 2013 Report About Sustainability at Telstra Responsible business Customer experience Our people Community impact Environmental impact Reports Links Downloads Consumer Advice Mobile Drive Safe In Case of Emergency ICE Mobile Phones and Hearing Aids

    Original URL path: http://www.telstra.com.au/abouttelstra/media/index.htm (2014-01-05)
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  • Glossary - Telstra
    picking up your phone Call Register Allows you to call up the numbers of recent calls that you dialled received or even those that you missed on your mobile s screen You can then redial the numbers or copy them into your phonebook Call Restriction See Call Barring Call Return This function allows you to find out the phone number of missed calls to your mobile phone except silent call barred numbers Call Timer This feature monitors the amount of time you spend on your mobile phone each month Call Waiting When someone calls you while you are already on a phone call you are alerted by a special tone This is particularly useful if you are waiting for an important call yet still wish to use your mobile phone Caller ID See Calling Number Display Calling Number Display CND Calling Number Display shows the phone number of the person calling you on your mobile s screen except silent call barred numbers more Capital Gain The result of selling a capital asset at a higher price than it cost whether an investor makes a capital gain or not depends on the purchase price of an asset compared to its selling price the effect of depreciation on its value and whether inflation has bitten into the investor s profit margin Capital gain has different meanings for the tax department the economist and the accountant See Capital Gains Tax Capital Gains Tax A general definition of a capital gains tax is a tax on income gain arising from changes in the market value of assets Capital gains tax does not raise huge revenue for governments rather its support stems from the notion of introducing equity into the tax system by differentiating between tax on income and tax on capital gains Capital markets Securities markets are generally for medium to long term investments and fundraising compared with money markets which focus on the short term one to three years Car kit This is an accessory that allows you to use your mobile phone hands free in the car The kit usually includes a battery charger and a hands free holder It may include connections to an external antenna external speaker or a data port for fax and modem connections Carrier A licensed owner of certain specified transmission infrastructure that is used to supply telecommunications carriage services to the public any person holding a carrier license CDMA Code Division Multiple Access Code Division Multiple Access a mobile standard to provide voice data fax and short messaging services Telstra s CDMA network closed on 28 April 2008 Cell The cell is the receiver transmitter that a GSM mobile phone connects to It is the equivalent of the base station for a cordless phone A cell can support a number of simultaneous calls Cell also refers to the radio frequency coverage area in the cellular system A city or country is divided into cells each of which is equipped with a low powered radio transmitter receiver The cells can vary in size depending upon terrain capacity demands etc By controlling the transmission power the radio frequencies assigned to one cell can be limited to the boundaries of that cell Cell info display Call info display allows your mobile phone to display the location of the nearest base station to your position on your mobile s screen Cellular This is the name for a mobile communications system that permits telephone communication between mobile users within a specified area In cellular mobile systems large geographical areas are divided into smaller areas or cells Cellular phone Another name for a mobile phone Certification authority A trusted electronic system that issues electronic certificates to authenticate user identity and verify the integrity of transactions or information transfer Certified copy A certified copy is a copy of an original document that has been certified as a true and correct copy by a person who is authorised to witness a statutory declaration Persons who are authorised to witness statutory declarations under the Commonwealth Statutory Declarations Act 1959 include Accountant Chartered or Certified Clerk of a Court Commissioner for Affidavits Commissioner for Declarations Dentist Justice of the Peace Legal Practitioner Magistrate Medical Practitioners Nurse Pharmacists Police Officer Post Office Manager Sheriff or Sheriff s Officer Teacher Veterinary Surgeon Chat mobile phone The chat feature lets you talk to your friends and family using SMS messages CHESS Sponsored Holder If you are a CHESS Sponsored holder these are held through a Broker and will have a Holder Identification Number HIN allocated to you Your Shareholder Reference Number will be that HIN prefixed with an X CHESS holdings shares are also referred to as Broker sponsored Churn The number of subscribers disconnecting from a service Circuit In traditional PSTNs telephone connections are made as fixed 64 kbit s channels or circuits The alternative to a circuit switched network is a packet switched network Clear CLR mobile phone Press clear on your mobile phone keypad to clear characters from the screen and to scroll backward through menus CLI Caller Line Identity This network feature can be switched off and on as desired Phone numbers of incoming callers can be displayed on the screen of the phone before the call is answered unless the caller has a silent or call barred number Also see Calling Number Display Conference Call Call Conferencing allows you to bring two or more people into a call simultaneously The exact number of people you can bring in depends on the model of the mobile phone used and which Telstra Mobile network you are connected to more Connection fee A once only start up fee when a mobile service is connected generally to cover administrative costs associated with connection COO Chief Operations Officer Refers to Chief Operations Officer CORBA Common Object Request Broker Architecture An architecture and specification for creating distributing and managing distributed program objects in a network It allows programs at different locations and developed by different vendors to communicate in the network through an interface broker Coverage The geographic area of a wireless network in which you can make or receive calls with your mobile phone more CPI X Regulation The price cap based on annual increase in the Consumer Price Index for the previous year less a specified percentage X for certain Telstra services Credit Me2U An option that allows you to transfer credit between Telstra Pre Paid mobile services via the My Pre Paid feature on your mobile CSG Customer Service Guarantee Refers to Customer Service Guarantee CSP Carriage Service Provider A person that supplies a telecommunications service to the public using Carrier network infrastructure CSR Customer Service Representative A person responsible for service and sales at a call centre 1 9 a b c d e f g h i j k l m n o p q r s t u v w x y z d Data fax capability You can use data or fax enabled mobile phone to send and receive fax and data files access the Internet and send e mail when the phone is connected to mobile office equipment Data capability Data capable mobile phones allow you to transmit data from a laptop portable fax machine or personal digital assistant PDA that is equipped with a modem and an auxiliary jack Data transmission The transmission of data any information that you send such as emails files spreadsheets pictures between computers or over a telecommunications network Dead spot A dead spot is an area within the coverage area of a wireless network in which there is no coverage or where transmission falls off Dead spots are often caused by electronic interference hills tunnels or indoor parking garages Desk charger mobile phone A device that allows you to charge your mobile phone in an upright position on your desk and also lets you charge an additional battery at the same time Digital Digital technology uses bits computer information units to encode information such as voice video data and images for transmission Digital transmissions Digital transmissions pass sounds in the form of a stream of binary numbers rather than as an analogue electrical signal Digital TV The digital transmission and processing of video signals provide a number of benefits over conventional analog TV These benefits include more TV channels better picture quality and greater reliability Directory mobile phone Alphanumeric directories link a name with a number on your mobile phone Display mobile phone There are various display types for mobile phone screens Backlit display refers to the light in the display of phones Liquid Crystal Display LCD allows easy viewing in all lighting conditions Colour LCD allows the creation of coloured luminous segments with crisp characters Light Emitting Displays LEDs are big and bright Vacuum Fluorescent Display VFD can be seen in direct sunlight and in darkness at various angles and in a range of temperatures Dividend This is what is paid out of a company s profits to its shareholders usually yearly a final dividend and sometimes half yearly an interim dividend The annual dividend equals final dividend plus interim DNS Domain Name System A system for converting host names and domain names into IP addresses on the internet or on local networks that use the TCP IP protocol When you type a web address into your browser DNS servers return the IP address of the server associated with that name Drop out This is when a call on a mobile phone is prematurely cut off due to congestion or loss of coverage on the network DSL Digital Subscriber Line Refers to Digital Subscriber Line Also see xDSL DSLAM Digital Subscriber Line Access Multiplexer Technology located at exchanges or in roadside cabinets that take the copper lines from a customer premises and convert signals on off them into a high speed pipeline to the internet DTMF Dual Tone Multi Frequency DTMF is commonly known as tone dialling You must have a DTMF enabled phone to access certain network services that rely on your phone sending tones for example MessageBank and Easycall Refer to your mobile phone s user manual to find out how you can turn this feature off and on Dual mode This refers to a phone that can operate using two different standards Dual band This refers to a phone capable of switching between two different bands or frequencies GSM900 and GSM1800 DVB Digital Video Broadcasting A European standard for digital TV transmission an alternative to the ASTC digital compression standard used in the USA DWDM Dense Wavelength Division Multiplexing See WDM DWDM Dense Wavelength Division Multiplexing DWDM is an advanced version of WDM that can carry many hundreds of wavelengths over longer distances 1 9 a b c d e f g h i j k l m n o p q r s t u v w x y z e Earnings per share One of the number of gauges of a company s performance It is calculated by dividing the company s earnings by the number of shares on issue to show the profit earned in terms of each share For example if a company with half a million shares issued has earnings 1 million the earnings per share is 2 EBIT Earnings Before Interest and Tax Refers to Earnings Before Interest and Tax EBITDA Earnings Before Interest Tax Depreciation and Amortisation Refers to Earnings Before Interest Tax Depreciation and Amortisation EME Electromagnetic Energy EME is the energy stored in an electromagnetic field Most radio communication systems use EME including mobile phones base stations paging services cordless phones baby monitors police radio fire and ambulance services rural communications e g the Royal Flying Doctor Service Telstra places high importance on the effective and responsible management of EME health issues EMS Enhanced Message Service EMS technology allows you to send and receive words pictures animation and sound clips on your mobile phone End mobile phone Press end on your keypad to disconnect phone calls and return your mobile phone to standby mode Enhanced service This refers to any telecommunications service that uses computer applications to provide you with value added telephone services such as MessageBank and Call Waiting ETC Early Termination Charge An Early Termination Charge ETC is a charge that a customer may have to pay if they exercise a contractual right to cancel a fixed term contract before the expiry of the contractual term EVDO Evolution Data Optimised An additional service for mobiles supporting high speed packet data transmission Ex dividend Meaning without ex dividend identifies a quoted share or security as one on which the current dividend is earmarked for the seller not the buyer Ex dividend date The date from which a share trades without entitlement to the dividend Executor One who is appointed in a will to administer the distribution of a deceased person s estate wealth and property according to the wishes of the testator or testatrix 1 9 a b c d e f g h i j k l m n o p q r s t u v w x y z f FAQs Frequently Asked Questions Frequently Asked Questions FAQs is a help section Telstra Mobile provides as a first stop for troubleshooting problems or finding answers to queries Fax data facility mobile phone Fax and data capable mobile phones can support the sending and receiving of faxes and connect to the internet Firewall Network security system comprising software and hardware to control the flow of data between a private network and the Internet Flagfall Flagfall also known as call connection fee is the set charge applied at the start of most calls for the purposes of connection irrespective of how long you stay connected for Flip down cover A flip down cover on a mobile phone can prevent buttons being pressed accidentally The flip down feature can also serve as an end call function Floor trader The person on the floor of an exchange such as a stock exchange or futures exchange who executes orders as the representative of a member firm FTTN Fibre To The Node An infrastructure that delivers fibre close to the customer premises FTTN can deliver broadband data and potentially television services to customer premises FTTP Fibre To The Premises Fibre to the Premises is the name for delivery of your telecommunications services to your home or office on optical fibre Fibre to the Premises delivers all your telephone broadband and subscription TV services on the one high speed fibre Function keys Function keys are the non numeric keys on your phone These are used to call up and navigate menu features and to perform memory functions 1 9 a b c d e f g h i j k l m n o p q r s t u v w x y z g Games Mobile phones can have a number of games installed in their software In addition Telstra Mobile offers a number of games on MobileFun Gbit s Gigabits Per Second Unit for measuring rate of digital information transfer a megabit per second is a rate of one million bits per second a gigabit one thousand million bits New optical fibre technologies can transfer information a the rate of one thousand gigabits or one terabit per second Gearing This is the relationship between a company s shareholders funds and some form of outside borrowing Gearing is generally expressed as a ratio A company is described as highly geared if borrowed funds are high in relation to shareholders funds Analysts talk of a company s gearing when referring to its solvency and its ability to take on new commitments Global Roaming See International Roaming GPRS Generalised Packet Radio Service An always on data service eg for internet access using packet switching rather than circuit switching It is an evolution of and compatible with most current GSM and is regarded a second generation plus 2G mobile technology General Packet Radio Services GPRS offers fast convenient always on access to the internet email and other online services Groupware Computer software that enables a group of people to work collaboratively on tasks through having common access to a shared virtual environment GSM Global System for Mobile Communications One of Telstra s two digital networks GSM covers 96 per cent of the Australian population 1 9 a b c d e f g h i j k l m n o p q r s t u v w x y z h Hands free car kit This car accessory usually provides a cradle for the mobile phone microphone speaker external antenna and battery charger More sophisticated kits require professional installation and include a microphone that typically attaches to a visor a speaker that s mounted near the vehicle s dashboard a cradle that holds the phone and a junction box where all cords connect Antennas are available in a variety of configurations including glass mount trunk mount magnetic mount and retractable stub types Hertz A unit of frequency which measures cycles per second HFC Hybrid Fibre Coaxial cable A shared broadband access architecture using optical fibre between exchanges and hubs in suburban streets and coaxial cables between the hubs and customers to carry FOXTEL from Telstra Pay TV and Big Pond r Cable services HIBIS Higher Bandwidth Incentive Scheme Refers to the Higher Bandwidth Incentive Scheme HIN Holder Identification Number Holder Identification Numbers HINs identify CHESS Sponsored holdings also referred to as Broker Sponsored holdings Some HINs start with the letter X while others have no alphabetic prefixes eg X00054321 00054321 Home networking The connection of a home PC or PCs to other electronic appliances within the home such as a printer or alarm system so that they can all be linked to the public communications network for remote access and automated control HSDPA High Speed Downlink Packet Access A mobile telephone protocol sometimes referred to as a 3 5G or 3½G technology HSDPA is an evolution of the 3GSM standard and increases the data download speeds for mobile telephone devices HTML Hyper Text Markup Language A computer language used to write and format pages for publication on the internet Incorporates web page features such as hyperlinks frames headings etc HTTP Hyper Text Transfer Protocol A web protocol that enables a client computer to communicate with a remote server via a browser 1 9 a b c d e f g h i j k l m n o p q r s t u v w x y z i IM Instant Messaging Instant Messaging IM is an area of internet communications involving the spontaneous delivery of short messages between buddies or friends IMEI International Mobile Equipment Identity A unique international serial number used on digital mobile phones An IMEI is 15 characters long and is usually found on a sticker on the back of the handset or if you enter 06 on your keypad When you use your GSM phone the IMEI number is transmitted If your GSM mobile phone is lost or stolen Telstra Mobile can block the IMEI from being used on the GSM network Applies to voicecalls SMS and WAP only This means that calls will not be able to be made from your phone IN Intelligent Network A telecommunications network architecture that employs computers to customise services for specific needs such as call diversion call waiting and number portability In car charger A device that charges the mobile phone battery from a cigarette lighter socket in a vehicle Infrared data port This refers to a data port that uses infrared data association irDA as the standard for wireless communications between computer and mobile phone devices For example to update the phone list on your irDA enabled PC from your mobile you line up the infrared ports on each device and then transfer the phone information to your PC Interchangeable covers Refers to mobile phone housings or covers that you can detach and change Only selected mobile phones have this capability Interface card See PCMCIA Internal hands free A mobile phone that has hands free capability built in This feature is useful when a group of people need to participate in the call or when you are driving International roaming A service which allows Australian mobile phone users travelling in most overseas countries to make calls from their existing mobile due to agreements between different countries more Internet A global inter network of computer networks connected via Internet Protocol IP and the world s telecommunications infrastructure IP enables applications such as email the web file transfer and other services to run across different networks and operating systems Intranet A network connecting an affiliated set of client computers using standard Internet protocols such as TCP IP and HTTP Many intranets now take the form of an IP based network of nodes behind a firewall connected by a secure virtual private network VPN or IP VPN Intranets between cooperating companies can be called extranets Investor A person who shows confidence in a company or a government by investing his or her money in the expectation of earning interest and or reaping a capital gain profit on the funds invested IP Internet Protocol Is a standard set of rules for the carriage of digital information such as voice video data and images across a global network IP Core The core element of a network which carries and logically splits voice data and video using internet protocol IP technology IR InfraRed InfraRed port is the ability to transmit data without the need for cables See Infrared data port Iridium A global mobile phone system of satellites A useful means of mobile phone communication for people living working or travelling in rural and remote Australia more ISAM Internet Service Access Multiplexer Refers to ADSL technology manufactured by Alcatel ISDN Integrated Services Digital Network Is an international communications standard for sending voice video and data over digital telephone lines or normal telephone wires An ISDN service provides the equivalent of 2 lines which may be used for voice data or a combination of both ISDN supports data transfer rates of 2x64 Kbps 64 000 bits per second over a copper cable for a Basic Rate service ie 128kbps total While ISDN is about twice as fast as dial up service its use has been largely surpassed by ASDL ISP Internet Service Provider A company that connects individuals or organisations to the internet Can range in size from an individual operating dial up access to providers operating substantial network backbones and fast cable modem access Issuer sponsored shares An Issuer Sponsored holding is maintained by the issuer of your shares Share Registrar All details relating to your holding are maintained by the issuer at the share registry Your Issuer Sponsored holdings can be identified by an I at the start of your Shareholder Reference Number which is printed on your holding statement When your shares are Issuer Sponsored you are free to trade them through any broker without the need to move them around You give your nominated broker permission to access your holding when you buy or sell IVR Interactive Voice Response Automated customer service or information selection based on pre recorded voice prompts controlled by a touch tone telephone or speech recognition system 1 9 a b c d e f g h i j k l m n o p q r s t u v w x y z j Jack A spring connector socket in which two or more contacts are made by inserting a plug 1 9 a b c d e f g h i j k l m n o p q r s t u v w x y z k Kbps Kilobits per second Kbps is the rate at which data is transmitted Kbps stands for one thousand bits per second Kilobit is a unit of information equal to 1 024 bits Bit is a combination of b inary and dig it See also bit byte megabyte Keypad lock A security feature that uses a code to unlock the keypad of a mobile phone 1 9 a b c d e f g h i j k l m n o p q r s t u v w x y z l LAN Local Area Network Local Area Network LAN refers to networks that operate within a localised area such as a single building It is the opposite of a Wide Area Network WAN See WAN Languages mobile phone Most mobile phones have the capability to display text in a number of different languages Last number redial A facility that enables your mobile phone to automatically remember up to 10 of the last phone numbers you have called LCD Liquid Crystal Displays Mobile phones that offer extended capabilities like text messaging require a clear larger than normal display so that you can read several lines of text at once Liquid Crystal Displays LCD provide this and facilitate clear viewing in most lighting conditions Leather case mobile phone A protective pouch that shields your mobile phone from damage and the elements Li Ion Lithium Ion A battery technology used in mobile phones which generally provide more energy capacity than nickel metal hydride batteries of the same weight Listed company A company whose shares are quoted on a Stock Exchange and are available to be bought and sold by the general public Local call itemisation Have your local calls itemised on your bill Local Service Disruption A service disruption affecting small numbers of directly impacted customers by damages to network facilities caused by other parties or natural causes beyond Telstra s control resulting in an extension to CSG timeframes for connection and repair Locks mobile phone Your mobile phone can be programmed to automatically lock each time you turn it off You can change the four digit unlock code if you need to using the programmable unlock code feature 1 9 a b c d e f g h i j k l m n o p q r s t u v w x y z m MaH Mili amps MaH is the term of measurement used in batteries for power capacity Market The key to the free enterprise system a generic term for the arrangements in which people buy and sell a vast range of items preferably at a profit Market share The proportion of the total amount of a service or product that is provided by one organisation Market value What you would get for an asset if you were to sell it That might be quite different from what it cost you or what you have recorded as its book value or what it is insured as Mass Service Disruption A service disruption affecting large numbers of directly and or indirectly impacted customers due to natural disasters or extreme weather conditions such as floods bushfires cyclones severe storms and torrential rain all beyond Telstra s control resulting in an extension to CSG timeframes for connection and repair Mbit s megabits per second Unit for measuring rate of digital information transfer a megabit per second is a rate of one million bits per second a gigabit one thousand million bits New optical fibre technologies can transfer information a the rate of one thousand gigabits or one terabit per second Megabyte A megabyte equates to approximately 1 million bytes equivalent to 1 million characters of written information Memory effect The gradual shortening of the life of a battery if it is recharged before it is completely discharged Memory effect most commonly occurs with nickel cadmium batteries less so with nickel hydride batteries and even less with lithium ion batteries To minimise the risk of memory effect allow your mobile phone to become completely depleted of power before attempting to recharge it MessageBank MessageBank is Telstra Mobile s suite of personal and professional answering and messaging services for your mobile phone more Messaging Some networks allow wireless mobile phones to receive short text or numeric messages like those available with pagers Mobile phones with messaging capability must be compatible with the provider s network in order to receive this service Missed Call Display Telstra Mobile s missed call display lets you know who called you even if you missed the call except for silent call barred numbers by displaying the telephone number on the mobile s screen MMS Multimedia Messaging Service Allows mobile phone users to send photos pictures and sounds to other phones and to email recipients MNP Mobile Number Portability Mobile Number Portability MNP is a convenient facility which allows you to change carriers without changing your mobile phone number more Modem A modem is a device that enables your data to be transferred into the mobile network or to be received from the network MP3 Also known as MPEG layer 3 a compressed audio format that reduces file size greatly without much loss in quality You may shrink down the original sound data from a music CD by a factor of 12 without losing sound quality Factors of 24 and even more still maintain a sound quality that is significantly better than what you get by just reducing the sampling rate and the resolution of your samples Basically this is realised by perceptual coding techniques addressing the perception of sound waves by the human ear Mpeg Moving Pictures Experts Groups A group of people that generate standards for digital video sequences of images in time and audio compression Multimedia Combination of multiple forms of media in communication of information between users and machines Communication formats include voice communications speech recognition speaker verification and text to speech audio processing music synthesis CD ROM data communications and video Multiplexing Carriage of multiple channels over a single transmission medium any process by which a dedicated circuit can be shared by multiple users Typically data streams are interspersed on a bit or byte basis time division or separated by different carrier frequencies frequency division 1 9 a b c d e f g h i j k l m n o p q r s t u v w x y z n Narrowband Communication technologies with a data transmission capacity of under 1 Mbit s Includes online interactive services e g Internet voice facsimile services slow scan video images and low rate data transmission Network A network ties things together and allows resource sharing In the wireless industry a network refers to the infrastructure that allows wireless signals to be transmitted Network locked Telstra Pre Paid mobile phones and pre paid wireless broadband modems are network locked and programmed to operate only on Telstra s network You will need to pay an unlocking fee to use them on other networks Neural networks A form of artificially intelligent software that attempts to mimic nerve cell brain functioning to allow computers to handle tasks that may be too difficult for conventional software techniques Next G network The Next G network is Telstra s wireless broadband network which is geographically the world s largest national 3GSM network Turbo charged with High Speed Downlink Packet Access HSDPA the Next G network is up to 50 times faster than dial up and up to five times faster than other 3GSM networks NiCd Nickel cadmium Nickel cadmium is a popular source of power and commonly used for mobile phone batteries due to the fact that they are robust long lasting and rechargeable If NiCd batteries are not completely discharged before recharging their life may quickly be reduced by memory effect See Memory effect NiMH Nickel Metal Hydride Nickel metal hydride is another popular source of power suitable for use in multi purpose portable devices and audio visual equipment but particularly mobile phone batteries NiMH mobile phone batteries are an environmentally friendly high capacity rechargeable battery that hold more power for their size than NiCd batteries NiMH batteries are affected less by memory effect than the NiCd battery See Memory effect Number of lines This refers to the number of lines of text available on the screen of a handset Number of rings The number of different ring types installed in the phone as a standard feature Number portability See Mobile Number Portability 1 9 a b c d e f g h i j k l m n o p q r s t u v w x y z o Online bill View and pay your Telstra bill online Optical fibre A strand of hi tech glass that carries signals in the form of laser light pulses An optical fibre pair can carry many thousands of telephone conversations simultaneously or a mix of video and voice An optical fibre cable may contain tens or even hundreds of fibres Organiser diary This feature allows you to store and recall important dates times appointments and meetings on your mobile phone handset Originating When your mobile phone makes a call voice fax or data it is the originating service as opposed to the phone you actually call which is the receiving service OTA Over The Air Over The Air OTA refers to the download of ringing tones picture messages and other content to your mobile phone OTC Overseas Telecommunications Corporation Merged with Telecom Australia to form AOTC now Telstra 1 9 a b c d e f g h i j k l m n o p q r s t u v w x y z p PABX Private Automatic Branch Exchange A small scale switching system located in an office or building that provides voice and data extension lines and an access point to the public network Packet In a packet switched network such as the Internet data is packaged and routed in blocks or packets each having a header with the network destination address Packet switched networks are also described as connectionless because the paths selected by routers can vary from moment to moment as each router is updated with current network information PCMCIA Personal Computer Memory Card International Association Personal Computer Memory Card International Association PCMCIA refers to the cable including modem card used to connect a mobile phone to a laptop computer for data transfer PDA Personal Digital Assistant A small portable device which is used to store personal data some of which have inbuilt mobile phones Personal hands free A device which connects to your mobile phone and plugs into your ear allowing you to use your mobile phone without having to hold it directly up to your ear Phone book mobile phone The list of names and telephone numbers that you ve stored in your mobile phone or in your personal communicator s internal memory or SIM The maximum number of entries you can store in the phone is fixed and depends on the model of mobile phone you have You can dial stored numbers by accessing the list you want highlighting the number and pressing the connect enter button PIM Personal Information Manager A device usually with wireless connection that displays personal information eg telephone numbers addresses email and calendar PIN Personal Identification Number The code to confirm that you are permitted to access certain functions or information similar to a bank ATM PIN PocketNews Telstra Mobile s PocketNews allows you to receive a wide range of content and information via SMS messages that are sent to your mobile phone more Podcast An audio or video recording posted on a website that can be downloaded and played later Portal An individual s customised gateway to the Internet A portal is a web page designed to allow different users to tailor and aggregate content according to individual preference Web portals include global and special instant messaging email and chat facilities to encourage the development of electronic communities Portfolio A person who holds a number of shares in different companies A good portfolio will show a spread of investment to minimise risk Power of Attorney If you grant someone else power of attorney shown by an appropriate document you are

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  • About Telstra - Search Results
    Dig Electromagnetic Energy EME Unwelcome Calls Acoustic Shrieks Thunderstorms Privacy at Telstra Careers Home Our Company Telstra Profile Vision and Mission Executives and Directors Business Units History Tele communications Timeline The Telstra Story Telstra Museums Fast Facts Awards Corporate Governance The Board Of Directors Board Committees External Auditor Internal Audit Management Reporting On Risk Promoting Responsible And Ethical Behaviour Our Remuneration Framework Diversity And Inclusion At Telstra Shareholder Communications Documents and Charters Regulatory Environment Accounting Separation IPND Supplying to Telstra Media Centre Announcements Speeches Reports and Submissions Photos Radio Grabs TV Reel FAQs Investor Centre ASX Announcements My Shareholding Shareholder Updates Become an e shareholder Shareholder Login Shareholder Forms Annual General Meeting Share Price Details Dividends Dividend Reinvestment Plan Share Offer Prospectus Employee Shareholder Scheme FAQs Financial Information Financial Results Investor Day Annual Report Other Presentations Five Year Financial Summary Webcasts Treasury Debt Investors Domestic Borrowings Domestic Borrowings Documentation Foreign Borrowings Foreign Borrowings Documentation Credit Ratings Debt Investor Information Calendar Contact Us Careers Customer Service Approach Customer Service Charter Customer Service Guarantee CSG Universal Service Obligation USO Send us your positive feedback Access for Everyone A Z Products Solutions About the Program Information for Community Agencies Disability Services Disability Products Services Disability Equipment Program Apply for Equipment Additional Products Services Contact Us Accessible Brochures Community Initiatives Action Plan History Useful Links Mass Service Disruptions MSD Payphone Services Telstra s Universal Service Obligation Telstra Smart Payphone TTY Payphones Payphone Enquiries and Applications Siting Criteria for Public Payphones Considerations When Siting a Payphone Removal Criteria Public Consultation Customer Service Network Reports Service Performance Network Reliability Regional Rural Presence Plan National Broadband Network Sustainability 2013 Report About Sustainability at Telstra Responsible business Customer experience Our people Community impact Environmental impact Reports Links Downloads Consumer Advice Mobile Drive Safe In Case of Emergency ICE

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  • Home phone Home phone plans International Calling T Hub Features services Entertainment Foxtel from Telstra Foxtel on T Box BigPond Movies T Box Top devices iPhone 5s Nexus 5 iPad Air iPad mini Toshiba Portégé Z10T Connected Home Imagine a home where technology just works It s your home your way Telstra Enhancements Explore the ways we can help you build a better connected home SHOP Tablets Mobile broadband Pre Paid mobiles Mobiles on a plan Bundles Home broadband Home phone SUPPORT Telstra Platinum Help support CrowdSupport Mobile Support MY ACCOUNT Moving home Pre Paid activation Pre Paid recharge Account services Register Login Telstra 24x7 App Privacy Contact us CrowdSupport Online help Facebook Twitter View all Share Twitter Facebook Email Overview Privacy Statement Privacy at Telstra Privacy Information Interest Based Advertising Promotional Banners Protecting your privacy Quick Links Quick links Policy PDF 42KB Telstra s Privacy Principles PDF 175KB Link Modules Privacy Statement This section contains Our Privacy Statement and describes how Telstra collects uses discloses and secures personal information Privacy at Telstra How we protect your personal information as well as the methodology we adopt when considering new technology or services Link Modules Privacy Information How Telstra maintains and protects your privacy when you access websites IP addresses Calling Number Display and Integrated Public Number Databases Interest Based Advertising Our policy on Interest Based Advertising details when and how we collect anonymous data for the purpose of tailoring advertising to your interests Support Modules Privacy cyber saftey More information on online privacy and cyber saftey Learn more Glossary of terms Find the definitions for terms used on this page Learn more CrowdSupport Got a question about privacy There s a chance someone s already answered it on CrowdSupport Learn more 24x7 Chat Let your fingers do the talking Chat

    Original URL path: http://www.telstra.com.au/privacy/index.htm (2014-01-05)
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  • Pre Paid recharge Account services Register Login Telstra 24x7 App Privacy Contact us CrowdSupport Online help Facebook Twitter View all Share Twitter Facebook Email Overview Privacy Statement Privacy at Telstra Privacy Information Interest Based Advertising Number of containers in this row 1 Privacy at Telstra Number of containers in this row 1 Purpose Telstra is committed to protecting and maintaining the privacy of your personal information In doing so Telstra has adopted a set of privacy principles in accordance with the Commonwealth Privacy Act 1988 and Telecommunication Act 1997 Number of containers in this row 1 Privacy and Privacy Principles Telstra s Privacy Policy sets out our commitment to the protection of your personal information Telstra s Privacy Principles outline all the ways we protect your personal information how and why we collect it how we may use and disclose it how we keep it secure and accurate as well as how you may access it The principles also set out the methodology that we adopt when considering the introduction of new technology or services Your personal information held by Telstra may include your name date of birth current and previous addresses telephone mobile phone number email address bank account or credit card details occupation driver s licence number and your Telstra PIN username or password as well as information relating to the services that we provide to you Policy PDF 42KB Telstra s Privacy Principles PDF 175KB Number of containers in this row 1 Telstra s Privacy Statement Our Privacy Statement describes how Telstra collects uses discloses and secures the personal information it collects from individuals For more information view Telstra s Privacy Statement Number of containers in this row 1 How to contact us If you have any questions in relation to privacy please contact us on 1800

    Original URL path: http://www.telstra.com.au/privacy/privacy-at-telstra/ (2014-01-05)
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  • interest Telstra uses Omniture Site Catalyst to analyse usage statistics on our websites and mobile sites This analysis is performed using data collected from Telstra sites and is used to improve the web and mobile experience of our users No personally identifiable information is collected by Omniture Site Catalyst from Telstra s sites If you would like to opt out of Omniture Site Catalyst anonymous user profiling you can do so on the Omniture website Telstra uses Atlas to provide website conversion reporting and advertisement management across a number of Telstra websites Atlas uses cookies for anonymous profiling and reporting purposes to tailor advertising to a user s preferences No personally identifiable information is collected by Atlas cookies If you would like to opt out of the Atlas anonymous profiling you can do so on the Atlas website Telstra uses Google Analytics to analyse usage statistics on our websites and mobile sites This analysis is performed using data collected from Telstra sites and is used to improve the web and mobile experience of our users No personally identifiable information is collected by Google Analytics from Telstra s sites If you would like to opt out of Google Analytics anonymous user profiling you can do so on the Google Analytics website Telstra BigPond uses Outrider to provide search engine and website conversion reporting across the BigPond websites Outrider uses Decide DNA a product of 24 7 Real Media for anonymous reporting purposes which uses cookies No personally identifiable information is collected by 24 7 Real Media from BigPond websites If you would like to opt out of the 24 7 Real Media anonymous profiling you can do so on the 24 7 Real Media website Telstra BigPond uses Nielsen NetRatings to analyse internet traffic and usage Nielsen NetRatings uses cookies and small pieces of code embedded in the Telstra websites to gather statistical information for the purposes of preparing usage reports and analysis The technology used by Nielsen NetRatings is not intended to collect personally identifiable information In some limited circumstances some personally identifiable information is collected by Nielsen NetRatings for example when an email address is incorporated into a URL string Personally identifiable information collected in this way is not used by Nielsen NetRatings or Telstra for any purpose If you would like to opt out of Nielsen NetRatings profiling you can do so on the Nielsen NetRatings website Telstra uses Accenture Digital Optimiser ADO to analyse usage statistics and advertisement management across a number of Telstra websites ADO uses cookies for anonymous profiling and reporting purposes to tailor advertising to a user No personally identifiable information is collected by ADO cookies For more information please refer to the Accenture Privacy Policy If you delete cookies from your computer s web browser you may remove the opt out preference that you have set for the companies listed above The opt out cookies set may also expire and may need to be refreshed by using the information set out on this

    Original URL path: http://www.telstra.com.au/privacy/privacy-information/ (2014-01-05)
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  • Advertising The interest categories linked to your browser change over time based on your most recent internet activity Typically your browser cookies expire after 30 days Number of containers in this row 1 Which interest categories do you use The broad interest categories that we use are activities and recreation agriculture automotive banking and finance note we do not collect or use any personal banking or financial information in this process construction and home events healthcare and education IT security environment professional services storage services retail travel and transport and life events Number of containers in this row 1 How do you determine which interest categories to associate with a browser Interest categories are determined by a scoring system The system considers the sites you visit and searches you conduct and when a minimum threshold is reached predicts you are interested in a certain interest category and delivers advertising to you that matches that interest category Number of containers in this row 1 Can I see which interest categories have been assigned to my browser No we don t currently have the capability to display this information Number of containers in this row 1 Who do you disclose this information to We do not disclose the Interest Based Advertising information we collect to unrelated third parties We use it only within the Telstra Advertising Network to serve ads which are likely to match your interests Third party advertisers may ask us to serve ads from a particular interest category to website visitors who have previously shown an interest in that category The advertiser tells us which audience they would like to reach and we show their ad to people with the relevant interest We do not share any Interest Based Advertising data with these advertisers or any other third parties Number of containers in this row 1 Do you collect any personal information for Interest Based Advertising No we do not collect or use any Personal Information for Interest Based Advertising Personal Information is data that can be used to identify an individual The only information we gather to conduct Interest Based Advertising is anonymous data about your browsing activity For more information on how Telstra handles personal information please see our Privacy Statement Number of containers in this row 1 What is your policy about sensitive interest categories and targeting children We do NOT create Interest Based Advertising interest categories based on any of the following sensitive market segments children under the age of 13 racial or ethnic origin political opinions membership of a political association religious beliefs or affiliations philosophical beliefs membership of a professional or trade association membership of a trade union sexual preferences or practices criminal record health information or genetic information that is not otherwise health information Number of containers in this row 1 How can I opt out of receiving Interest Based Advertising You can opt out of receiving Interest Based Advertising here Opting out will stop Interest Based Advertising from being delivered to

    Original URL path: http://www.telstra.com.au/privacy/interest-based-advertising/ (2014-01-05)
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  • Our Customer Terms - Home Page - Telstra
    Hardware Repayment Option Home Bundles Telstra Rewards and Packages ISDN Other Services Services on the NBN Business and Government Terms Business Fixed Line General Business Phone Services Discounts Other Call Types Operator Assisted Calls Managing Calls Other Service Options Charging Zones Exchange Service Areas Telstra Mobile General Pricing Plans Special Promotions Other Call Types SMS and Messaging Managing Calls Data Services Bigpond Mobile Services Heading Overseas International Roaming Enhanced Business Services Next G Mobile Broadband Link Service Professional Servicess Set up Installation and Design Services Telstra Mobile Satellite Fleetcoms Service Short Message Transmission Service Kony Mobile Enterprise Application Platform DOT Digital Office Technology Telstra Rewards and Packages Other Voice Services CustomNet Inbound Services ISDN Network Contact Centre Telstra s Enterprise Speech Solutions Telstra IP Telephony Telstra Network IVR Telstra SIP Connect Telstra Unified Communications Solution Telstra Unified Contact Centre Virtual Private Network Web Contact Centre Internet Services Internet Solutions Internet Direct and Business Broadband Data Services Argent Services ATM Service Business IP Business Performance Network Connect IP Datel Dedicated Line Dedicated Digital Services Digital Data Services Ethernet Line Ethernet Lite Ethernet MAN Service Frame Relay Services Hyperconnect ADSL IP Solutions Large Megabit Bearer Managed Data Networks Section Managed Security Services Managed WAN Service Megalink Netplan Discounts Remote Telemetry Security Consulting Services Security Services Telstra OpticWave Telstra Secure Other Services Business Resumption Service Calling Cards Conferencing Fee for service Hosted Video Conferencing InContact Telephone Service Iterra Satellite Service Managed Business Centre Managed ICT Services Managed Video Conferencing Managed Voice Service Private Payphones Professional Services Public Payphones Public Switched Text Services Service Assurance Provisioning Siteline Service Skyconnect Service Standard Restoration and SLA Premium Telstra 1 Touch Video service Telstra HD Telehealth service Telstra Integrated Service Desk Telstra Options BusNet Services T Suite Visionnet Video Service Section Voice Grade Dedicated Lines Wideband Provisioning

    Original URL path: http://www.telstra.com.au/customer-terms/index.htm (2014-01-05)
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