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  • Payphone Enquiries and Applications - Customer Service Commitments - About Telstra
    feedback Access for Everyone A Z Products Solutions About the Program Information for Community Agencies Disability Services Disability Products Services Disability Equipment Program Apply for Equipment Additional Products Services Contact Us Accessible Brochures Community Initiatives Action Plan History Useful Links Mass Service Disruptions MSD Payphone Services Telstra s Universal Service Obligation Telstra Smart Payphone TTY Payphones Payphone Enquiries and Applications Siting Criteria for Public Payphones Considerations When Siting a Payphone Removal Criteria Public Consultation Customer Service Network Reports Service Performance Network Reliability Regional Rural Presence Plan National Broadband Network Sustainability 2013 Report About Sustainability at Telstra Responsible business Customer experience Our people Community impact Environmental impact Reports Links Downloads Consumer Advice Mobile Drive Safe In Case of Emergency ICE Mobile Phones and Hearing Aids Mobile Hoaxes Missing Your Mobile Fighting Spam Etiquette Recycling Internet and cyber safety Emergency Dial before you Dig Cable Plans Safe Digging FAQs Electromagnetic Energy EME Understanding EME Mobile Phones Health EME Research Science Monitoring Mobile Base Stations Health Wireless Products EME Fact Sheets Information Sources Links RF Map Software Users Information Software Tools Contact Unwelcome Calls Legal Information Call Types Do Not Call Register Contact Us Acoustic Shrieks Thunderstorms Privacy at Telstra Telstra s Privacy Policy Interest Based Advertising 190 InfoCall Asbestos Information Contact Us Request a Speaker About Telstra Telstra Home About Telstra Customer Service Approach Payphone Services Payphone Enquiries and Applications A number of key principles relate to the provision of a public payphone For example we will acknowledge consider and respond to all requests from any person in Australia for a payphone service make all reasonable efforts to assess the demand for payphone services from all sections of the community who are users of payphone services and consult with local communities and Local Government authorities on the type proposed installation or proposed removal of a payphone service in accordance with the Telecommunications Universal Service Obligation Public Consultation on the Location or Removal of Payphones Determination 2011 Applications and enquiries regarding the provision of a public payphone can be made in relation to the supply and installation of a Telstra payphone at a particular location or business supply and installation of additional Telstra payphones at a particular location or business change of an existing location of a Telstra payphone or reduction in the number of or removal of a Telstra payphone at a particular location or business An application for the installation of a public payphone must meet the requirements of an eligible payphone request as outlined in the Telecommunications Universal Service Obligation Location of Payphones Determination 2011 An eligible payphone request must be made by a duly authorised person on behalf of five or more individuals who would be directly affected by the operation of a payphone at the particular location that is the subject of the request 100 or more individuals who reside in the vicinity of the proposed new payphone site or otherwise have a demonstrated interest in the location of the payphone at the particular location that is the

    Original URL path: http://www.telstra.com.au/abouttelstra/commitments/payphone-services/enquiries/ (2014-01-05)
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  • Siting Criteria for Public Payphones - Customer Service Commitments - About Telstra
    Reinvestment Plan Share Offer Prospectus Employee Shareholder Scheme FAQs Financial Information Financial Results Investor Day Annual Report Other Presentations Five Year Financial Summary Webcasts Treasury Debt Investors Domestic Borrowings Domestic Borrowings Documentation Foreign Borrowings Foreign Borrowings Documentation Credit Ratings Debt Investor Information Calendar Contact Us Careers Customer Service Approach Customer Service Charter Customer Service Guarantee CSG Universal Service Obligation USO Send us your positive feedback Access for Everyone A Z Products Solutions About the Program Information for Community Agencies Disability Services Disability Products Services Disability Equipment Program Apply for Equipment Additional Products Services Contact Us Accessible Brochures Community Initiatives Action Plan History Useful Links Mass Service Disruptions MSD Payphone Services Telstra s Universal Service Obligation Telstra Smart Payphone TTY Payphones Payphone Enquiries and Applications Siting Criteria for Public Payphones Considerations When Siting a Payphone Removal Criteria Public Consultation Customer Service Network Reports Service Performance Network Reliability Regional Rural Presence Plan National Broadband Network Sustainability 2013 Report About Sustainability at Telstra Responsible business Customer experience Our people Community impact Environmental impact Reports Links Downloads Consumer Advice Mobile Drive Safe In Case of Emergency ICE Mobile Phones and Hearing Aids Mobile Hoaxes Missing Your Mobile Fighting Spam Etiquette Recycling Internet and cyber safety Emergency Dial before you Dig Cable Plans Safe Digging FAQs Electromagnetic Energy EME Understanding EME Mobile Phones Health EME Research Science Monitoring Mobile Base Stations Health Wireless Products EME Fact Sheets Information Sources Links RF Map Software Users Information Software Tools Contact Unwelcome Calls Legal Information Call Types Do Not Call Register Contact Us Acoustic Shrieks Thunderstorms Privacy at Telstra Telstra s Privacy Policy Interest Based Advertising 190 InfoCall Asbestos Information Contact Us Request a Speaker About Telstra Telstra Home About Telstra Customer Service Approach Payphone Services Siting Criteria for Public Payphones In making a decision as to whether a request for a Telstra operated payphone is justified we will have regard to the following factors whether the request meets the criteria for Telstra to fulfil its universal service obligation or can be commercially justified the need to obtain necessary approvals from third parties including local councils property owners and others in the local neighbourhood which may involve door knocking and one to one consultation access of the proposed site to continuous commercial 240 volt mains power environmental considerations the safety of Telstra staff customers and the general public We will make all reasonable efforts to provide and maintain a payphone on an equitable basis considering financial and geographical implications We will apply an assessment framework on a case by case basis to determine if the provision of a Telstra operated payphone can be justified However we will not provide a service where it is impracticable to do so Location Telstra will provide a payphone if it is assessed that projected revenues is less than the costs and there is no payphone Telstra will provide a payphone if it is assessed that projected revenues will cover costs and there is no payphone Telstra will provide one or more payphones

    Original URL path: http://www.telstra.com.au/abouttelstra/commitments/payphone-services/criteria/ (2014-01-05)
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  • Considerations when Siting a Payphone - Customer Service Commitments - About Telstra
    Reports and Submissions Photos Radio Grabs TV Reel FAQs Investor Centre ASX Announcements My Shareholding Shareholder Updates Become an e shareholder Shareholder Login Shareholder Forms Annual General Meeting Share Price Details Dividends Dividend Reinvestment Plan Share Offer Prospectus Employee Shareholder Scheme FAQs Financial Information Financial Results Investor Day Annual Report Other Presentations Five Year Financial Summary Webcasts Treasury Debt Investors Domestic Borrowings Domestic Borrowings Documentation Foreign Borrowings Foreign Borrowings Documentation Credit Ratings Debt Investor Information Calendar Contact Us Careers Customer Service Approach Customer Service Charter Customer Service Guarantee CSG Universal Service Obligation USO Send us your positive feedback Access for Everyone A Z Products Solutions About the Program Information for Community Agencies Disability Services Disability Products Services Disability Equipment Program Apply for Equipment Additional Products Services Contact Us Accessible Brochures Community Initiatives Action Plan History Useful Links Mass Service Disruptions MSD Payphone Services Telstra s Universal Service Obligation Telstra Smart Payphone TTY Payphones Payphone Enquiries and Applications Siting Criteria for Public Payphones Considerations When Siting a Payphone Removal Criteria Public Consultation Customer Service Network Reports Service Performance Network Reliability Regional Rural Presence Plan National Broadband Network Sustainability 2013 Report About Sustainability at Telstra Responsible business Customer experience Our people Community impact Environmental impact Reports Links Downloads Consumer Advice Mobile Drive Safe In Case of Emergency ICE Mobile Phones and Hearing Aids Mobile Hoaxes Missing Your Mobile Fighting Spam Etiquette Recycling Internet and cyber safety Emergency Dial before you Dig Cable Plans Safe Digging FAQs Electromagnetic Energy EME Understanding EME Mobile Phones Health EME Research Science Monitoring Mobile Base Stations Health Wireless Products EME Fact Sheets Information Sources Links RF Map Software Users Information Software Tools Contact Unwelcome Calls Legal Information Call Types Do Not Call Register Contact Us Acoustic Shrieks Thunderstorms Privacy at Telstra Telstra s Privacy Policy Interest Based

    Original URL path: http://www.telstra.com.au/abouttelstra/commitments/payphone-services/considerations/ (2014-01-05)
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  • Removal Criteria for Public Payphones - Customer Service Commitments - About Telstra
    Customer Service Network Reports Service Performance Network Reliability Regional Rural Presence Plan National Broadband Network Sustainability 2013 Report About Sustainability at Telstra Responsible business Customer experience Our people Community impact Environmental impact Reports Links Downloads Consumer Advice Mobile Drive Safe In Case of Emergency ICE Mobile Phones and Hearing Aids Mobile Hoaxes Missing Your Mobile Fighting Spam Etiquette Recycling Internet and cyber safety Emergency Dial before you Dig Cable Plans Safe Digging FAQs Electromagnetic Energy EME Understanding EME Mobile Phones Health EME Research Science Monitoring Mobile Base Stations Health Wireless Products EME Fact Sheets Information Sources Links RF Map Software Users Information Software Tools Contact Unwelcome Calls Legal Information Call Types Do Not Call Register Contact Us Acoustic Shrieks Thunderstorms Privacy at Telstra Telstra s Privacy Policy Interest Based Advertising 190 InfoCall Asbestos Information Contact Us Request a Speaker About Telstra Telstra Home About Telstra Customer Service Approach Payphone Services Removal Criteria Where there is more than one payphone at a particular site Telstra may reduce the number of payphones at that site to a minimum of one as considered necessary Factors influencing this reduction may be changes in usage and demand as assessed by Telstra where one or more of the payphones is an obsolete product or technology where changes are made to the booth type to improve access or to meet site owner needs Where a payphone is the only payphone at a site in addition to factors above Telstra may also remove that payphone where the site no longer meets the criteria for a payphone as outlined in Section 3 8 there is demonstrable evidence and community agreement that the local community no longer want the payphone there has been significant or sustained costs due to repeated misuse and damage to the facility the health or safety of the public or Telstra staff is at high risk due to issues relating to the location of the pay phone Before removing the facility Telstra will consult with the local community site owner and local Government authority This will include the posting of a notice in the facility for at least three months indicating Telstra s plan to remove the facility and inviting comment Any comments provided by the local community site owner and local government authority will be taken into account in making a final decision about removal of the service The letter which Telstra provides the local government authority includes information that is materially similar to that in the notice posted within the facility A notice may not be posted before a payphone is removed if the payphone facility is being re sited and the new site is within line of sight of the existing one the payphone is located internally at a privately owned site the payphone is being removed to allow commercial works road alterations etc to occur the payphone facility has been severely damaged by vandalism and alternate sites are not available In a situation where a payphone is the only payphone at a

    Original URL path: http://www.telstra.com.au/abouttelstra/commitments/payphone-services/removal-criteria/ (2014-01-05)
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  • Service Performance Report - Customer Service Commitments - About Telstra
    Auditor Internal Audit Management Reporting On Risk Promoting Responsible And Ethical Behaviour Our Remuneration Framework Diversity And Inclusion At Telstra Shareholder Communications Documents and Charters Regulatory Environment Accounting Separation IPND Supplying to Telstra Media Centre Announcements Speeches Reports and Submissions Photos Radio Grabs TV Reel FAQs Investor Centre ASX Announcements My Shareholding Shareholder Updates Become an e shareholder Shareholder Login Shareholder Forms Annual General Meeting Share Price Details Dividends Dividend Reinvestment Plan Share Offer Prospectus Employee Shareholder Scheme FAQs Financial Information Financial Results Investor Day Annual Report Other Presentations Five Year Financial Summary Webcasts Treasury Debt Investors Domestic Borrowings Domestic Borrowings Documentation Foreign Borrowings Foreign Borrowings Documentation Credit Ratings Debt Investor Information Calendar Contact Us Careers Customer Service Approach Customer Service Charter Customer Service Guarantee CSG Universal Service Obligation USO Send us your positive feedback Access for Everyone A Z Products Solutions About the Program Information for Community Agencies Disability Services Disability Products Services Disability Equipment Program Apply for Equipment Additional Products Services Contact Us Accessible Brochures Community Initiatives Action Plan History Useful Links Mass Service Disruptions MSD Payphone Services Telstra s Universal Service Obligation Telstra Smart Payphone TTY Payphones Payphone Enquiries and Applications Siting Criteria for Public Payphones Considerations When Siting a Payphone Removal Criteria Public Consultation Customer Service Network Reports Service Performance Network Reliability Regional Rural Presence Plan National Broadband Network Sustainability 2013 Report About Sustainability at Telstra Responsible business Customer experience Our people Community impact Environmental impact Reports Links Downloads Consumer Advice Mobile Drive Safe In Case of Emergency ICE Mobile Phones and Hearing Aids Mobile Hoaxes Missing Your Mobile Fighting Spam Etiquette Recycling Internet and cyber safety Emergency Dial before you Dig Cable Plans Safe Digging FAQs Electromagnetic Energy EME Understanding EME Mobile Phones Health EME Research Science Monitoring Mobile Base Stations Health Wireless Products EME

    Original URL path: http://www.telstra.com.au/abouttelstra/commitments/customer-service-network-reports/service-performance/ (2014-01-05)
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  • Network Reliability - Customer Service Commitments - About Telstra
    Apply for Equipment Additional Products Services Contact Us Accessible Brochures Community Initiatives Action Plan History Useful Links Mass Service Disruptions MSD Payphone Services Telstra s Universal Service Obligation Telstra Smart Payphone TTY Payphones Payphone Enquiries and Applications Siting Criteria for Public Payphones Considerations When Siting a Payphone Removal Criteria Public Consultation Customer Service Network Reports Service Performance Network Reliability Regional Rural Presence Plan National Broadband Network Sustainability 2013 Report About Sustainability at Telstra Responsible business Customer experience Our people Community impact Environmental impact Reports Links Downloads Consumer Advice Mobile Drive Safe In Case of Emergency ICE Mobile Phones and Hearing Aids Mobile Hoaxes Missing Your Mobile Fighting Spam Etiquette Recycling Internet and cyber safety Emergency Dial before you Dig Cable Plans Safe Digging FAQs Electromagnetic Energy EME Understanding EME Mobile Phones Health EME Research Science Monitoring Mobile Base Stations Health Wireless Products EME Fact Sheets Information Sources Links RF Map Software Users Information Software Tools Contact Unwelcome Calls Legal Information Call Types Do Not Call Register Contact Us Acoustic Shrieks Thunderstorms Privacy at Telstra Telstra s Privacy Policy Interest Based Advertising 190 InfoCall Asbestos Information Contact Us Request a Speaker About Telstra Telstra Home About Telstra Customer Service Approach Customer Service Network Reports Network Reliability Telstra prides itself on its level of service and this website presents the latest monthly data showing you the reliability of Telstra s network nationally and across 44 metropolitan and regional areas as set out in the table below A map of each of the geographic areas listed can be obtained by placing your cursor on the name of the area and selecting it Two measures are included for each area The Percentage of Customer Service Guarantee CSG Services with no faults in any given month This measure describes the percentage of CSG Services that were fault free in the month nationally and within each of the geographic areas The table shows a very high percentage of services experiencing no faults on a monthly basis The Average Service Availability in any given month This measure means the percentage of time on average that CSG services were operational nationally and within each of the geographic areas as a percentage of total time per month The graph shows that this measure is mostly above 99 9 per cent confirming very high levels of availability for CSG services Together results for the two measures show that the vast majority of CSG services in any given month are fault free and that where faults do occur they are fixed promptly The Customer Service Guarantee CSG is a regulated performance standard that sets down maximum timeframes for the connection and rectification of fixed line services for residential and small business customers Network Reliability Information November 2013 Geographic Area Percentage of CSG Services with No Faults Average Service Availability Adelaide City 98 79875217 99 93353364 Adelaide Suburbs 98 65605666 99 89975269 Brisbane Inner Suburbs 98 81832762 99 93571928 Brisbane City 99 74000559 99 98940143 Brisbane Northern Suburbs 98 65944463 99 91640868

    Original URL path: http://www.telstra.com.au/abouttelstra/commitments/customer-service-network-reports/network-reliability/ (2014-01-05)
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  • Telstra - Bigger Picture Sustainability Reporting Series
    Framework Diversity And Inclusion At Telstra Shareholder Communications Documents and Charters Regulatory Environment Accounting Separation IPND Supplying to Telstra Media Centre Announcements Speeches Reports and Submissions Photos Radio Grabs TV Reel FAQs Investor Centre ASX Announcements My Shareholding Shareholder Updates Become an e shareholder Shareholder Login Shareholder Forms Annual General Meeting Share Price Details Dividends Dividend Reinvestment Plan Share Offer Prospectus Employee Shareholder Scheme FAQs Financial Information Financial Results Investor Day Annual Report Other Presentations Five Year Financial Summary Webcasts Treasury Debt Investors Domestic Borrowings Domestic Borrowings Documentation Foreign Borrowings Foreign Borrowings Documentation Credit Ratings Debt Investor Information Calendar Contact Us Careers Customer Service Approach Customer Service Charter Customer Service Guarantee CSG Universal Service Obligation USO Send us your positive feedback Access for Everyone A Z Products Solutions About the Program Information for Community Agencies Disability Services Disability Products Services Disability Equipment Program Apply for Equipment Additional Products Services Contact Us Accessible Brochures Community Initiatives Action Plan History Useful Links Mass Service Disruptions MSD Payphone Services Telstra s Universal Service Obligation Telstra Smart Payphone TTY Payphones Payphone Enquiries and Applications Siting Criteria for Public Payphones Considerations When Siting a Payphone Removal Criteria Public Consultation Customer Service Network Reports Service Performance Network Reliability Regional Rural Presence Plan National Broadband Network Sustainability 2013 Report About Sustainability at Telstra Responsible business Customer experience Our people Community impact Environmental impact Reports Links Downloads Consumer Advice Mobile Drive Safe In Case of Emergency ICE Mobile Phones and Hearing Aids Mobile Hoaxes Missing Your Mobile Fighting Spam Etiquette Recycling Internet and cyber safety Emergency Dial before you Dig Cable Plans Safe Digging FAQs Electromagnetic Energy EME Understanding EME Mobile Phones Health EME Research Science Monitoring Mobile Base Stations Health Wireless Products EME Fact Sheets Information Sources Links RF Map Software Users Information Software Tools Contact Unwelcome

    Original URL path: http://www.telstra.com.au/abouttelstra/sustainability/report/ (2014-01-05)
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  • Telstra - About our Sustainability Reporting
    Services Disability Products Services Disability Equipment Program Apply for Equipment Additional Products Services Contact Us Accessible Brochures Community Initiatives Action Plan History Useful Links Mass Service Disruptions MSD Payphone Services Telstra s Universal Service Obligation Telstra Smart Payphone TTY Payphones Payphone Enquiries and Applications Siting Criteria for Public Payphones Considerations When Siting a Payphone Removal Criteria Public Consultation Customer Service Network Reports Service Performance Network Reliability Regional Rural Presence Plan National Broadband Network Sustainability 2013 Report About Sustainability at Telstra Responsible business Customer experience Our people Community impact Environmental impact Reports Links Downloads Consumer Advice Mobile Drive Safe In Case of Emergency ICE Mobile Phones and Hearing Aids Mobile Hoaxes Missing Your Mobile Fighting Spam Etiquette Recycling Internet and cyber safety Emergency Dial before you Dig Cable Plans Safe Digging FAQs Electromagnetic Energy EME Understanding EME Mobile Phones Health EME Research Science Monitoring Mobile Base Stations Health Wireless Products EME Fact Sheets Information Sources Links RF Map Software Users Information Software Tools Contact Unwelcome Calls Legal Information Call Types Do Not Call Register Contact Us Acoustic Shrieks Thunderstorms Privacy at Telstra Telstra s Privacy Policy Interest Based Advertising 190 InfoCall Asbestos Information Contact Us Request a Speaker Promotional Banners Quick Links Quick links Report home Your feedback Telstra sustainability Number of containers in this row 1 As Australia s largest telco we re in a unique position to make a difference to the lives of all Australians Our commitment to sustainability is part of who we are and what we stand for Our sustainability goal is to embed the social and the environmental into the heart of our business in ways that create value for the company and our stakeholders Number of containers in this row 1 About our reporting Through our reporting we aim to provide relevant information about

    Original URL path: http://www.telstra.com.au/abouttelstra/sustainability/report/about/ (2014-01-05)
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