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  • Mass Service Distruptions (MSD) - Customer Service Commitments - About Telstra
    Investor Information Calendar Contact Us Careers Customer Service Approach Customer Service Charter Customer Service Guarantee CSG Universal Service Obligation USO Send us your positive feedback Access for Everyone A Z Products Solutions About the Program Information for Community Agencies Disability Services Disability Products Services Disability Equipment Program Apply for Equipment Additional Products Services Contact Us Accessible Brochures Community Initiatives Action Plan History Useful Links Mass Service Disruptions MSD Payphone Services Telstra s Universal Service Obligation Telstra Smart Payphone TTY Payphones Payphone Enquiries and Applications Siting Criteria for Public Payphones Considerations When Siting a Payphone Removal Criteria Public Consultation Customer Service Network Reports Service Performance Network Reliability Regional Rural Presence Plan National Broadband Network Sustainability 2013 Report About Sustainability at Telstra Responsible business Customer experience Our people Community impact Environmental impact Reports Links Downloads Consumer Advice Mobile Drive Safe In Case of Emergency ICE Mobile Phones and Hearing Aids Mobile Hoaxes Missing Your Mobile Fighting Spam Etiquette Recycling Internet and cyber safety Emergency Dial before you Dig Cable Plans Safe Digging FAQs Electromagnetic Energy EME Understanding EME Mobile Phones Health EME Research Science Monitoring Mobile Base Stations Health Wireless Products EME Fact Sheets Information Sources Links RF Map Software Users Information Software Tools Contact Unwelcome Calls Legal Information Call Types Do Not Call Register Contact Us Acoustic Shrieks Thunderstorms Privacy at Telstra Telstra s Privacy Policy Interest Based Advertising 190 InfoCall Asbestos Information Contact Us Request a Speaker About Telstra Telstra Home About Telstra Customer Service Approach Mass Service Disruptions MSD General Notice of Customer Service Guarantee CSG Exemption for Mass Service Disruptions MSD to Telstra Services and Operations Sometimes things happen beyond our control that mean we can t connect or fix faults to standard telephone services in our usual timeframes or even keep appointments These situations can include natural disasters extreme weather conditions and instances where our facilities have been damaged through no fault of our own During these times a Mass Service Disruption exemption may be put in place This exempts us from complying with the Customer Service Guarantee CSG performance standards for the duration of the Mass Service Disruption The exemption process is explained in sections 22 27 of the Telecommunications Customer Service Guarantee Standard 2011 which can be found on the ACMA website When a Mass Service Disruption exemption is in place we will either issue a detailed public notice via a daily newspaper or we will mail information directly to you Network Outages Find out about other network outages that may be affecting your Telstra service List of Public Notices State From Region To Year Disruption Type 1 10 of 345 results View 10 20 30 40 50 Per screen 35 next Reference Code Start End Location Disruption View 20131230 WA S B P TROPICAL CYCLONE CHRISTINE 30 12 2013 31 01 2014 Pilbara North and South Interior Districts of Western Australia Natural Disaster 20131230 QLD E C P SOUTHEAST COAST AND WIDE BAY 30 12 2013 17 01 2014 Southeast Coast and Wide Bay

    Original URL path: http://www.telstra.com.au/abouttelstra/commitments/mass-service-disruption/ (2014-01-05)
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  • Payphone Services - Customer Service Commitments - About Telstra
    Consumer Advice Mobile Drive Safe In Case of Emergency ICE Mobile Phones and Hearing Aids Mobile Hoaxes Missing Your Mobile Fighting Spam Etiquette Recycling Internet and cyber safety Emergency Dial before you Dig Cable Plans Safe Digging FAQs Electromagnetic Energy EME Understanding EME Mobile Phones Health EME Research Science Monitoring Mobile Base Stations Health Wireless Products EME Fact Sheets Information Sources Links RF Map Software Users Information Software Tools Contact Unwelcome Calls Legal Information Call Types Do Not Call Register Contact Us Acoustic Shrieks Thunderstorms Privacy at Telstra Telstra s Privacy Policy Interest Based Advertising 190 InfoCall Asbestos Information Contact Us Request a Speaker About Telstra Telstra Home About Telstra Customer Service Approach Payphone Services Telstra is the leading provider of payphone services We provide around 18 000 public payphones throughout Australia to meet the needs of people who are out and about We are dedicated to providing a world class payphone service for all Australians Telstra payphones are found in busy city streets in residential suburbs shopping centres universities transport terminals regional towns and villages along highways and in some of the most remote areas of Australia Here you will find information on the criteria Telstra uses in deciding whether to install a public payphone as well as how to apply for a payphone in your area Telstra s Universal Service Obligation Telstra Smart Payphone TTY Payphones Payphone Enquiries and Applications Siting Criteria for Public Payphones Considerations when Siting a Payphone Removal Criteria Public Consultation Documents and Notifications How to notify of a fault or make a complaint about a payphone To find the location of a public payphone use our Payphone Locator search tool To make an enquiry or application to install remove relocate or change a payphone at a location please find the information here at Payphone Enquiries and Applications How to notify of a fault or make a complaint about a payphone To make a complaint about a payphone location or removal where the complaint is related to Telstra s final decision about the location or removal of a payphone that is provided or will be provided please refer to the following timeframes and process If you disagree with Telstra s final decision on a payphone location or removal you must make a complaint with Telstra about that final decision within 20 working days from when Telstra provided its written notification of the final decision Telstra will provide an acknowledgement and a complaint reference number within 5 working days of receiving the complaint Telstra will provide a response in writing to the complaint within 20 working days of receiving the complaint If the complaint is in relation to a decision to remove a payphone then it must relate to a decision where the removal will result in no other payphone remaining at that location If you are dissatisfied with Telstra s response to the complaint in relation to a final decision regarding a payphone removal proposal you may lodge an objection with the ACMA within 10

    Original URL path: http://www.telstra.com.au/abouttelstra/commitments/payphone-services/ (2014-01-05)
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  • Customer Service and Network Reports - Customer Service Commitments - About Telstra
    General Meeting Share Price Details Dividends Dividend Reinvestment Plan Share Offer Prospectus Employee Shareholder Scheme FAQs Financial Information Financial Results Investor Day Annual Report Other Presentations Five Year Financial Summary Webcasts Treasury Debt Investors Domestic Borrowings Domestic Borrowings Documentation Foreign Borrowings Foreign Borrowings Documentation Credit Ratings Debt Investor Information Calendar Contact Us Careers Customer Service Approach Customer Service Charter Customer Service Guarantee CSG Universal Service Obligation USO Send us your positive feedback Access for Everyone A Z Products Solutions About the Program Information for Community Agencies Disability Services Disability Products Services Disability Equipment Program Apply for Equipment Additional Products Services Contact Us Accessible Brochures Community Initiatives Action Plan History Useful Links Mass Service Disruptions MSD Payphone Services Telstra s Universal Service Obligation Telstra Smart Payphone TTY Payphones Payphone Enquiries and Applications Siting Criteria for Public Payphones Considerations When Siting a Payphone Removal Criteria Public Consultation Customer Service Network Reports Service Performance Network Reliability Regional Rural Presence Plan National Broadband Network Sustainability 2013 Report About Sustainability at Telstra Responsible business Customer experience Our people Community impact Environmental impact Reports Links Downloads Consumer Advice Mobile Drive Safe In Case of Emergency ICE Mobile Phones and Hearing Aids Mobile Hoaxes Missing Your Mobile Fighting Spam Etiquette Recycling Internet and cyber safety Emergency Dial before you Dig Cable Plans Safe Digging FAQs Electromagnetic Energy EME Understanding EME Mobile Phones Health EME Research Science Monitoring Mobile Base Stations Health Wireless Products EME Fact Sheets Information Sources Links RF Map Software Users Information Software Tools Contact Unwelcome Calls Legal Information Call Types Do Not Call Register Contact Us Acoustic Shrieks Thunderstorms Privacy at Telstra Telstra s Privacy Policy Interest Based Advertising 190 InfoCall Asbestos Information Contact Us Request a Speaker About Telstra Telstra Home About Telstra Customer Service Approach Customer Service Network Reports As the leading

    Original URL path: http://www.telstra.com.au/abouttelstra/commitments/customer-service-network-reports/ (2014-01-05)
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  • Regional and Rural Presence Plan - Customer Service Commitments - About Telstra
    positive feedback Access for Everyone A Z Products Solutions About the Program Information for Community Agencies Disability Services Disability Products Services Disability Equipment Program Apply for Equipment Additional Products Services Contact Us Accessible Brochures Community Initiatives Action Plan History Useful Links Mass Service Disruptions MSD Payphone Services Telstra s Universal Service Obligation Telstra Smart Payphone TTY Payphones Payphone Enquiries and Applications Siting Criteria for Public Payphones Considerations When Siting a Payphone Removal Criteria Public Consultation Customer Service Network Reports Service Performance Network Reliability Regional Rural Presence Plan National Broadband Network Sustainability 2013 Report About Sustainability at Telstra Responsible business Customer experience Our people Community impact Environmental impact Reports Links Downloads Consumer Advice Mobile Drive Safe In Case of Emergency ICE Mobile Phones and Hearing Aids Mobile Hoaxes Missing Your Mobile Fighting Spam Etiquette Recycling Internet and cyber safety Emergency Dial before you Dig Cable Plans Safe Digging FAQs Electromagnetic Energy EME Understanding EME Mobile Phones Health EME Research Science Monitoring Mobile Base Stations Health Wireless Products EME Fact Sheets Information Sources Links RF Map Software Users Information Software Tools Contact Unwelcome Calls Legal Information Call Types Do Not Call Register Contact Us Acoustic Shrieks Thunderstorms Privacy at Telstra Telstra s Privacy Policy Interest Based Advertising 190 InfoCall Asbestos Information Contact Us Request a Speaker About Telstra Telstra Home About Telstra Customer Service Approach Regional Rural Presence Plan Telstra s commitment to delivering leading telecommunications products and services to our customers in regional rural and remote Australia is of the highest order It makes business sense to do so and Telstra has been operating under this principle for decades Australian Government regulation requires Telstra since 2005 to maintain a local presence in regional rural and remote Australia Carrier Licence Conditions Telstra Corporation Limited Declaration 1997 Amendment No 2 of 2005 Condition

    Original URL path: http://www.telstra.com.au/abouttelstra/commitments/regional-rural-presence-plan/ (2014-01-05)
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  • About Telstra - Customer Service - National Broadband Network
    out areas please contact one of our fibre connection specialists on 1800 TFIBRE 1800 834 273 from 8am 8pm Monday to Friday and 9am 5pm on Saturdays AEST If you contact us outside these hours we ll be happy to take your details and arrange for a call back the following day National Broadband Network NBN rollout information What happens to the existing copper telephone network under the National Broadband Network rollout Under Telstra s agreements with NBN Co and the Commonwealth Telstra will progressively retire the existing copper telephone network region by region 18 months after the NBN is rolled out in the region NBN Co will regularly publish a 12 month rollout schedule that shows which areas are due to be connected Based on this published information from NBN Co we will provide customers the expected copper disconnection date for each area http www telstrawholesale com au nbn nbn rollout index htm We will give our customers plenty of notice before the NBN is rolled out in their area and advise them of the steps they need to take to prepare for the new network More information on Telstra s services over the NBN is available here www telstra com unlockamazing You ll notice that the copper network will not be turned off until well after the NBN is rolled out in a region and replacement Telstra services will be available before the copper service is withdrawn For more information on the NBN rollout please see the NBN Co website or visit the Australian Government website Frequently Asked Questions What is the NBN The National Broadband Network is a Federal Government initiative to provide all Australians with the ability to choose high speed broadband The aim of the NBN is to make a Fibre To The Premises FTTP broadband connection available to 93 per cent of Australia s premises The remaining 7 per cent of premises will be provided with access to high speed broadband via either fixed wireless or satellite technologies It is currently anticipated the network will be completed in 2021 What is fibre to the premises FTTP Fibre to the premises is a communications network technology that involves connecting homes and businesses with an optical fibre cable which can be used to provide a range of high speed broadband services and phone services How can I take up services provided over the NBN The NBN is a wholesale network and NBN Co is a wholesale network provider This means that telecommunications companies who have signed an agreement with NBN Co called Retail Service Providers RSPs will buy services from NBN Co and use them to provide services for sale to consumer and business customers Therefore all of your service needs will be delivered through us or another RSP just like today How will I know when my home is being connected to the NBN If you re with Telstra for your home phone or internet we ll contact you What will change when I move

    Original URL path: http://www.telstra.com.au/abouttelstra/commitments/national-broadband-network/ (2014-01-05)
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  • About Telstra - Media Centre - Announcements
    Hearing Aids Mobile Hoaxes Missing Your Mobile Fighting Spam Etiquette Recycling Internet and cyber safety Emergency Dial before you Dig Cable Plans Safe Digging FAQs Electromagnetic Energy EME Understanding EME Mobile Phones Health EME Research Science Monitoring Mobile Base Stations Health Wireless Products EME Fact Sheets Information Sources Links RF Map Software Users Information Software Tools Contact Unwelcome Calls Legal Information Call Types Do Not Call Register Contact Us Acoustic Shrieks Thunderstorms Privacy at Telstra Telstra s Privacy Policy Interest Based Advertising 190 InfoCall Asbestos Information Contact Us Request a Speaker About Telstra Telstra Home About Telstra Media Centre Announcements Enter Keywords Select Start Date January February March April May June July August September October November December 1995 1996 1997 1998 1999 2000 2001 2002 2003 2004 2005 2006 2007 2008 2009 2010 2011 2012 2013 Select End Date January February March April May June July August September October November December 2013 2012 2011 2010 2009 2008 2007 2006 2005 2004 2003 2002 2001 2000 1999 1998 1997 1996 1995 Latest Announcements 15 results Telstra enters into agreement to sell CSL in Hong Kong 20 Dec 2013 Media Release Telstra today announced it had signed an agreement to sell its Hong Kong based mobiles business CSL to HKT Limited for US 2 425 billion Telstra s 4G coverage races to 19 5 million Australians with 3500th base station switched on 18 Dec 2013 Media Release With Aussies set to hit the road this holiday season Telstra customers are in the driver s seat with Telstra s 4G coverage now reaching 85 per cent of the Australian population Autohome Inc initial public offer process 11 Dec 2013 Media Release Telstra advises that on 10 December 2013 East Coast U S time an underwriting agreement was signed relating to the initial public offering by Autohome Inc Autohome the leading online destination for automobile consumers in China Telstra invests in Box s secure file sharing cloud solution 06 Dec 2013 Media Release Telstra announced today it would enter into a commercial agreement with innovative US based technology company Box to offer secure file sharing and collaboration solutions for the Australian business enterprise and government market Telstra signs new partnership with Football Federation Australia FFA 05 Dec 2013 Media Release Telstra and Football Federation Australia FFA have announced a new partnership which will see Telstra customers enjoy free ticket upgrades access to pre sale tickets to selected Hyundai A League matches and the chance to win a money can t buy experience from today Telstra connects Australians to the biggest night of the year 02 Dec 2013 Media Release Telstra is again giving all Australians the opportunity to be part of the biggest celebration of the year by providing a live YouTube stream of the 2013 Sydney New Year s Eve party from Sydney Harbour Staying safe online this Christmas 26 Nov 2013 Media Release With Christmas stockings tipped to be brimming with technology this year Telstra is reminding people to include cyber safety

    Original URL path: http://www.telstra.com.au/abouttelstra/media-centre/announcements/ (2014-01-05)
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  • About Telstra - Media Centre - Speeches
    Economist Dr Flavio Romano presented on the massive existing opportunities in Australia where smart infrastructure could be utilised to extract efficiency and avoid costly new infrastructure builds Business is Looking Up Cloud Computing and the Connected Enterprise 31 May 2011 Paul Geason Group Managing Director of Telstra Enterprise and Government In this speech delivered at CeBIT Australia in Sydney Group Managing Director of Telstra Enterprise and Government Paul Geason discusses the notion of the connected economy and the connected enterprise He describes how high speed broadband networks help productivity in business and explores why large organisations would use a telco for cloud computing Address to Executive Women s Australia lunch 01 March 2011 Deena Shiff Group Managing Director Telstra Business Deena Shiff Group Managing Director of Telstra Business today delivered an address to the Executive Women s Australia lunch in Sydney In her speech Ms Shiff speaks about women in the Australian economy and shares her three point plan for women in the workplace One defend the rights of other women first and foremost Second figure out your own rights by doing that and work out your own choices and speak up if your value is not being recognised where you re working Third if you re not being appreciated where you re working or it s a poor work environment get out and start your own business Opening Statement to the ACMA Reconnecting the Customer inquiry 29 October 2010 David Quilty GMD Public Policy Communications Telstra Jules Scarlett Director Customer Service and Satisfaction Telstra PP C Group Managing Director David Quilty and Customer Service and Satisfaction Director Jules Scarlett today addressed the ACMA Reconnecting the Customer inquiry into customer service and complaints handling in the Australian telecommunications sector In his opening remarks Mr Quilty underlines Telstra s commitment to being an industry leader in customer service Ms Scarlett follows providing some examples of Telstra s customer service initiatives The new paradigm 12 October 2010 David Quilty GMD Public Policy Communications Telstra PP C Group Managing Director David Quilty spoke today at the CommsDay Summit in Melbourne In his speech Mr Quilty talked about the need for the telco sector to rebuild its reputation with customers business and politicians To succeed he said the sector must unite to explain why it is essential for the future of the nation s economic prosperity Using the customer s voice to design Telstra s new customer service initiatives 08 October 2010 Jenny Young Executive Director Telstra Consumer In this presentation to the Customer Service Summit in Melbourne Executive Director of Telstra Consumer Jenny Young describes what Telstra is doing to improve customer service and complaints handling She outlines the key customer service initiatives currently underway the company s progress and learnings to date and the next phase of the journey From inflection point to quantum leap the customer journey to a digital future 22 September 2010 John Stanhope Chief Financial Officer and Group Managing Director Finance and Administration Telstra Corporation Limited Telstra CFO

    Original URL path: http://www.telstra.com.au/abouttelstra/media-centre/speeches/ (2014-01-05)
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  • About Telstra - Media Centre - Reports and Submissions
    positive feedback Access for Everyone A Z Products Solutions About the Program Information for Community Agencies Disability Services Disability Products Services Disability Equipment Program Apply for Equipment Additional Products Services Contact Us Accessible Brochures Community Initiatives Action Plan History Useful Links Mass Service Disruptions MSD Payphone Services Telstra s Universal Service Obligation Telstra Smart Payphone TTY Payphones Payphone Enquiries and Applications Siting Criteria for Public Payphones Considerations When Siting a Payphone Removal Criteria Public Consultation Customer Service Network Reports Service Performance Network Reliability Regional Rural Presence Plan National Broadband Network Sustainability 2013 Report About Sustainability at Telstra Responsible business Customer experience Our people Community impact Environmental impact Reports Links Downloads Consumer Advice Mobile Drive Safe In Case of Emergency ICE Mobile Phones and Hearing Aids Mobile Hoaxes Missing Your Mobile Fighting Spam Etiquette Recycling Internet and cyber safety Emergency Dial before you Dig Cable Plans Safe Digging FAQs Electromagnetic Energy EME Understanding EME Mobile Phones Health EME Research Science Monitoring Mobile Base Stations Health Wireless Products EME Fact Sheets Information Sources Links RF Map Software Users Information Software Tools Contact Unwelcome Calls Legal Information Call Types Do Not Call Register Contact Us Acoustic Shrieks Thunderstorms Privacy at Telstra Telstra s Privacy Policy Interest Based Advertising 190 InfoCall Asbestos Information Contact Us Request a Speaker About Telstra Telstra Home About Telstra Media Centre Reports and Submissions Key reports and submissions about Telstra and the telecommunications industry Note This page contains public documents and submissions from the Telstra Regulatory Archive Some of the information contained in these reports may no longer be current see disclaimer Enter Keywords Select Start Date January February March April May June July August September October November December 2002 2003 2004 2005 2006 2007 2008 2009 2010 2011 2012 2013 Select End Date January February March April May

    Original URL path: http://www.telstra.com.au/abouttelstra/media-centre/reports/ (2014-01-05)
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