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  • About Telstra - Investor Centre - Overview
    Our Remuneration Framework Diversity And Inclusion At Telstra Shareholder Communications Documents and Charters Regulatory Environment Accounting Separation IPND Supplying to Telstra Media Centre Announcements Speeches Reports and Submissions Photos Radio Grabs TV Reel FAQs Investor Centre ASX Announcements My Shareholding Shareholder Updates Become an e shareholder Shareholder Login Shareholder Forms Annual General Meeting Share Price Details Dividends Dividend Reinvestment Plan Share Offer Prospectus Employee Shareholder Scheme FAQs Financial Information Financial Results Investor Day Annual Report Other Presentations Five Year Financial Summary Webcasts Treasury Debt Investors Domestic Borrowings Domestic Borrowings Documentation Foreign Borrowings Foreign Borrowings Documentation Credit Ratings Debt Investor Information Calendar Contact Us Careers Customer Service Approach Customer Service Charter Customer Service Guarantee CSG Universal Service Obligation USO Send us your positive feedback Access for Everyone A Z Products Solutions About the Program Information for Community Agencies Disability Services Disability Products Services Disability Equipment Program Apply for Equipment Additional Products Services Contact Us Accessible Brochures Community Initiatives Action Plan History Useful Links Mass Service Disruptions MSD Payphone Services Telstra s Universal Service Obligation Telstra Smart Payphone TTY Payphones Payphone Enquiries and Applications Siting Criteria for Public Payphones Considerations When Siting a Payphone Removal Criteria Public Consultation Customer Service Network Reports Service Performance Network Reliability Regional Rural Presence Plan National Broadband Network Sustainability 2013 Report About Sustainability at Telstra Responsible business Customer experience Our people Community impact Environmental impact Reports Links Downloads Consumer Advice Mobile Drive Safe In Case of Emergency ICE Mobile Phones and Hearing Aids Mobile Hoaxes Missing Your Mobile Fighting Spam Etiquette Recycling Internet and cyber safety Emergency Dial before you Dig Cable Plans Safe Digging FAQs Electromagnetic Energy EME Understanding EME Mobile Phones Health EME Research Science Monitoring Mobile Base Stations Health Wireless Products EME Fact Sheets Information Sources Links RF Map Software Users Information Software Tools

    Original URL path: http://www.telstra.com.au/abouttelstra/investor/ (2014-01-05)
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  • information by phone in application forms or other agreements or when you submit your personal details through our websites eg during telstra com registration from third parties such as our related companies credit reporting agencies or your representatives from publicly available sources of information from the organisations identified under When we disclose your personal information from our own records of how you use your Telstra services when you visit our websites For more information on how our websites collect information please view Telstra s Privacy Information or when legally required to do so for example under the Telecommunications Service Provider Identity Checks for Pre paid Public Mobile Telecommunications Services Determination 2000 Number of containers in this row 1 How we use your personal information Your personal information may be used to verify your identity assist you to subscribe to our services provide the services you require administer and manage those services including charging billing and collecting debts inform you of ways the services provided to you could be improved conduct appropriate checks for credit worthiness and for fraud research and develop our services gain an understanding of your information and communication needs in order for us to provide you with a better service and maintain and develop our business systems and infrastructure including testing and upgrading of these systems Also your personal information is collected so that we our related bodies and our dealers can promote and market services to you including by way of direct mail telemarketing email SMS and MMS messages This is to keep you informed of products services and special offers and may continue after you cease acquiring services from us If you do not wish us our related bodies or our dealers to contact you to promote and market products services and special offers to you please call 1800 039 059 Number of containers in this row 1 When we disclose your personal information In order to deliver the services you require we may disclose your personal information to organisations outside of Telstra Your personal information is disclosed to these organisations only in relation to us providing our services to you Number of containers in this row 1 These organisations carry out our customer enquiries mailing operations billing and debt recovery functions information technology services installation maintenance and repair services marketing telemarketing and door knocking services market research and website usage analysis We take reasonable steps to ensure that these organisations are bound by confidentiality and privacy obligations in relation to the protection of your personal information Number of containers in this row 1 In addition we may disclose your personal information to your authorised representatives or your legal advisers e g when requested by you to do so credit reporting and fraud checking agencies credit providers for credit related purposes such as credit worthiness credit rating credit provision and financing our dealers our related companies our professional advisers including our accountants auditors and lawyers other telecommunication and information service providers for example if you

    Original URL path: http://www.telstra.com.au/privacy/privacy-statement/ (2014-01-05)
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  • Our Customer Terms - Home Page - Telstra
    Hardware Repayment Option Home Bundles Telstra Rewards and Packages ISDN Other Services Services on the NBN Business and Government Terms Business Fixed Line General Business Phone Services Discounts Other Call Types Operator Assisted Calls Managing Calls Other Service Options Charging Zones Exchange Service Areas Telstra Mobile General Pricing Plans Special Promotions Other Call Types SMS and Messaging Managing Calls Data Services Bigpond Mobile Services Heading Overseas International Roaming Enhanced Business Services Next G Mobile Broadband Link Service Professional Servicess Set up Installation and Design Services Telstra Mobile Satellite Fleetcoms Service Short Message Transmission Service Kony Mobile Enterprise Application Platform DOT Digital Office Technology Telstra Rewards and Packages Other Voice Services CustomNet Inbound Services ISDN Network Contact Centre Telstra s Enterprise Speech Solutions Telstra IP Telephony Telstra Network IVR Telstra SIP Connect Telstra Unified Communications Solution Telstra Unified Contact Centre Virtual Private Network Web Contact Centre Internet Services Internet Solutions Internet Direct and Business Broadband Data Services Argent Services ATM Service Business IP Business Performance Network Connect IP Datel Dedicated Line Dedicated Digital Services Digital Data Services Ethernet Line Ethernet Lite Ethernet MAN Service Frame Relay Services Hyperconnect ADSL IP Solutions Large Megabit Bearer Managed Data Networks Section Managed Security Services Managed WAN Service Megalink Netplan Discounts Remote Telemetry Security Consulting Services Security Services Telstra OpticWave Telstra Secure Other Services Business Resumption Service Calling Cards Conferencing Fee for service Hosted Video Conferencing InContact Telephone Service Iterra Satellite Service Managed Business Centre Managed ICT Services Managed Video Conferencing Managed Voice Service Private Payphones Professional Services Public Payphones Public Switched Text Services Service Assurance Provisioning Siteline Service Skyconnect Service Standard Restoration and SLA Premium Telstra 1 Touch Video service Telstra HD Telehealth service Telstra Integrated Service Desk Telstra Options BusNet Services T Suite Visionnet Video Service Section Voice Grade Dedicated Lines Wideband Provisioning

    Original URL path: http://www.telstra.com.au/customer-terms/ (2014-01-05)
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  • Critical Information Summaries - Telstra
    iPhone 5s Nexus 5 iPad Air iPad mini Toshiba Portégé Z10T Connected Home Imagine a home where technology just works It s your home your way Telstra Enhancements Explore the ways we can help you build a better connected home SHOP Tablets Mobile broadband Pre Paid mobiles Mobiles on a plan Bundles Home broadband Home phone SUPPORT Telstra Platinum Help support CrowdSupport Mobile Support MY ACCOUNT Moving home Pre Paid activation Pre Paid recharge Account services Register Login Telstra 24x7 App Help Contact us CrowdSupport Online help Facebook Twitter View all Share Twitter Facebook Email Overview My Account Help with your bill Manage your usage Manage your data Manage your call sms mms Contact Us Account and bill enquiries Faults and technical support Online help Moving or building a new home Products and services Feedback and complaints Multicultural services Critical Information Summaries Personal Business Number of containers in this row 1 Critical Information Summaries See the key details of your product plan device or service in an easy to understand and concise way Find out what s included what you need to pay contract length and the charges that apply if you cancel early It s simple just choose the

    Original URL path: http://www.telstra.com.au/help/critical-information-summaries/ (2014-01-05)
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  • laws Telstra will comply with the Telstra Privacy Statement in dealing with any personal information provided by you via telstra com 7 2 We offer you the ability to access personal information under the Terms of Use on the strict condition that you only do so for the sole purpose of accessing your own personal information or accessing personal information of the Authorising Person as authorised by the Authorising Person 7 3 To avoid doubt by authorising a person to use your Member ID under clause 6 3 you authorise Telstra to disclose to that person your personal information and by requesting via telstra com that Telstra send billing and payment information to a person s email address or phone number you authorise Telstra to disclose to that person your personal information in each case including information related to your Telstra billings and payments Online Bills 8 1 If you register for Telstra Online Billing until your billing preferences are changed in accordance with clause 8 2 or 8 3 you will receive bills in the way you did before registering eg Paper Bill in the post Paper Bills or Email Bill as well as online bills via Telstra Online Billing 8 2 After becoming registered for Telstra Online Billing you may change the way you receive your bills for each of your Telstra accounts by electing on the telstra com website to continue receiving online bills via Telstra Online Billing only ie go paperless subject to clause 9 1 continue receiving online bills via Telstra Online Billing and an Email Bill continue receiving both online bills via Telstra Online Billing and detailed Paper Bills or if for the purposes of telstra com you are a residential customer Residential Customer continue receiving online bills via Telstra Online Billing and receive a summary or detailed Paper Bill 8 3 Unless you select the summary Paper Bill option under clause 8 2 you may request that Telstra send you a detailed Paper Bill 8 4 If you select the summary Paper Bill option under clause 8 2 detailed billing information will be available electronically from the telstra com website for the period for which that option remains your preferred billing option We may not be able to send you a detailed Paper Bill in relation to this period if you subsequently decide that you want one 8 5 It is your responsibility to regularly check the telstra com website for your delivered Telstra online bills which will generally be sent in accordance with normal billing cycles 8 6 Telstra is not obliged to notify you when a new bill is made available on the telstra com website As a courtesy however Telstra will attempt to give you notice that your bill is available for viewing online for example by SMS or email It is your responsibility to contact Telstra if you do not receive bill notices 8 7 Once your bill is delivered to the telstra com website your bill is payable by you by the due date specified in the bill whether or not you receive open or read any emails from Telstra regarding online billing and whether or not you access or view your bill on the telstra com website 8 8 If you request via telstra com that Telstra send billing and payment information to a person s email address or phone number you nominate that person as your agent for the purpose of receiving Telstra billing and payment information 8 9 If you are a Residential Customer and you are registered for Telstra Online Services and Calls Yet to be Billed CYTBB but not Telstra Online Billing you will automatically be registered for Telstra Online Billing are registered for Telstra Online Services and Telstra Online Billing but not CYTBB you will automatically be registered for CYTBB or register for Telstra Online Services you will automatically be registered for Telstra Online Billing and CYTBB 8 10 The presentation of an online bill may be affected by the settings or quality of the computer equipment and including software you use to view the online bill We cannot control this and we do not guarantee that the presentation of the online bill you view will not be distorted If you believe the presentation of an online bill has been distorted you may subject to clause 8 4 order a Paper Bill for that period by accessing the telstra com website or contacting us 8 11 If you are registered for Telstra Online Billing some bill information and online billing functions may be available via your multiple function device This information is supplementary to the bills you receive in accordance with the remainder of this clause 8 and does not replace those bills Email Bills 9 1 If your account has been moved to our new billing and customer care system as indicated by a 13 digit account number you can choose to receive your Telstra bill by email in PDF format Email Bill The Email Bill may only be sent to one email address per billing account 9 2 You can register for Email Bill by calling us or by changing your billing preference online at My Account You will need to notify us of the email address you would like your Email Bill to be sent to 9 3 After we receive your registration request we will send you a confirmation by email to the address you nominated for your Email Bill 9 4 If you register for Email Bill subject to s 9 5 you may no longer receive a Paper Bill you may register or continue to be registered for Telstra Online Billing where you can view and manage your bills for each of your Telstra accounts on the telstra com website and if you are also registered for Online Billing your bill will be available for viewing online when you receive your Email Bill but you will not receive a separate email notification advising of this 9 5 We will use our best endeavors to deliver your Email Bill to the email address nominated by you to receive it If we cannot deliver your Email Bill to that email address we may send you a Paper Bill copy or in our discretion change your billing preference to a Paper Bill for future bills or contact you to request that you update your email address The Paper Bill will be sent to the billing address on your account so you should also notify us of any changes to this address 9 6 Provided that we use our best endeavours as set out in clause 9 5 above your Telstra account s remain payable by you whether or not you receive or read your Telstra Email Bill or any emails from Telstra regarding your Email Bill Please refer to clause 9 7 for ways to minimise the inconvenience associated with a failure to receive your Email Bill 9 7 To help ensure you can continue to receive your Email Bill it is your responsibility to notify us if your Email Bill email address changes ensure that you have sufficient space available in your email mailbox to receive your Email Bill check your junk email folder to see if your Email Bill has been delivered there instead of your Inbox contact us if you do not receive your Email Bill and keep your email account secure to protect the privacy of your personal and credit information contained in the Email Bill 9 8 If you request that Telstra send your Email Bill to a person s email address you nominate that person as your agent for the purpose of receiving your billing and payment information 9 9 Your Email Bills and any related emails will count towards your usage allowance under your internet plan 9 10 We may change these Email Bill terms Despite clause 12 if the change is beneficial or neutral to you we are not required to provide notice to you of the change but if the change is detrimental we will notify you by email using your Email Bill address We may also choose instead to notify you of a change that is detrimental by mail using the billing address on your account The period of notice we will give you depends on the type of detrimental change a If the change is required by law necessary for security reasons to prevent fraud or for technical or infrastructure reasons we will try to give you three days prior notice of the change Sometimes due to the nature of the change we may not be able to give you three days prior notice but we will give you as much notice as we reasonably can b If we reasonably consider that the change will have a significant detrimental impact on the majority of our customers receiving an Email Bill or on a specific class of customers who receive an Email Bill and you are one of this class and the change is not of a type described under clause 9 10 a we will give you at least 30 days prior notice of the change c For all other detrimental changes we will give you at least 10 days prior notice of the change 9 11 If you no longer wish to receive an Email Bill for any reason you can deregister by calling us or by changing your billing preference online at My Account If you are registered for Online Billing we will recommence giving you notice by email to your last identified Online Billing email address that your bill is available for viewing online You should confirm that your last identified Online Billing address is current If you choose to receive a Paper Bill please contact us if you have changed your billing mailing address 9 12 It may take up to one billing cycle for requests to register or deregister for Email Bill or to change your Email Bill email address to take effect Our liability to you 10 1 Given the nature of telecommunication systems particularly the internet we cannot guarantee that telstra com will always be available or fault or virus free 10 2 The terms that apply to the supply of telstra com are those that are expressly set out in this document and those implied by consumer protection laws to the supply of this service that are unable to be excluded No other terms apply 10 3 Subject to clauses 10 4 to 10 7 we accept our liability to you for breach of contract or negligence under principles applied by the courts 10 4 We are not responsible for loss caused by factors which could reasonably be considered to be outside our control such as faults in third party equipment loss of data or loss of profits or revenue and any loss to the extent that it is caused by you for example through your negligence or breach of contract 10 5 The messaging services available via telstra com are provided to you for the sole purpose of personal domestic or household use and not business or commercial use We do not accept liability for losses that result from the use of the messaging services in connection with the conduct of a business However we will accept that liability if it cannot be excluded under legislation 10 6 You must take reasonable steps to minimise the extent of the loss you may suffer as a result of telstra com For example you should take reasonable steps to ensure that you will not suffer loss if the MyConnect or WebMail messaging service is not always available by for example maintaining an alternative email service 10 7 You must notify us in writing of your loss as soon as is reasonably possible Your liability to us 11 1 Subject to clause 11 2 you are liable to us for breach of contract or negligence under the principles applied by the courts 11 2 You are not liable for any loss to the extent that it is caused by us for example through our negligence or breach of contract Change of the Terms of Use 12 1 Except for clause 9 we may change the Terms of Use by obtaining your consent or giving notice to you in accordance with this clause 11 and clause 13 2 The period of notice we will give you depends on the type of change 12 2 If the change will benefit you we can make the change immediately and are not required to notify you prior to the change 12 3 If the change has a detrimental impact on you but is required by law necessary for security reasons to prevent fraud or for technical or infrastructure reasons we will try to give you 3 days prior notice of the change Sometimes due to the nature of the change we may not be able to give you three days prior notice but we will give you as much notice as we reasonably can Notice may be provided to you in the manner set out in clause 14 2 12 4 If we reasonably consider that the change will have a significant detrimental impact on the majority of our customers using telstra com or on a specific class of customers who use telstra com in a particular way and you are one of this class and the change is not of a type described under clause 12 3 we will give you at least 30 days prior notice of the change 12 5 If the change is not of a type described in clause 12 2 12 3 or 12 4 we will give you at least 10 days prior notice of the change 12 6 If we change the Terms of Use under this clause 12 you may choose to stop using telstra com Any use of telstra com after a change of the Terms of Use takes effect will be governed by the varied Terms of Use 12 7 We do not have to notify you if we make changes to the telstra com website Termination 13 1 You may stop using telstra com at any time for any reason 13 2 We may stop making telstra com or a part of telstra com available with 30 days prior notice Notice may be given in the manner set out in clause 14 2 13 3 We may immediately suspend terminate or limit your access to telstra com if you are in breach of the Terms of Use and i the breach is something which cannot be remedied or ii you fail to remedy the breach within 30 days of our written notice to you of that breach there is an emergency 13 4 If you enter a contract for the supply of goods and or services via telstra com that contract will not be affected if Telstra stops making telstra com or part of telstra com available to you unless the goods and or services are supplied via telstra com Communication with you 14 1 As part of some telstra com services available via telstra com we may communicate with you via email or an SMS or both to an email address or a mobile phone number nominated by you When we do this except as set out in clause 13 2 the following will apply you are responsible for ensuring that your contact details for the online service s are current your email service or mobile phone account is operational and that you check your emails or mobile phone regularly for messages and you must notify Telstra as soon as possible of any changes to your contact details for the online services using the online method provided by Telstra 14 2 Despite clause 14 1 for the purposes of clauses 12 and 13 2 we will give you notice by posting the content of the notice to telstra com and if you have a Telstra MyConnect or WebMail mailbox sending an email to your Telstra MyConnect or WebMail mailbox setting out the content of the notice 14 3 From time to time in addition to giving you notice in the way required of us by clause 14 1 or 14 2 we may choose to also give you notice by another method If we give you such additional notice you should not presume that we will do this every time Use of your information and material 15 1 When you send us any feedback suggestions ideas or other materials in relation to or via telstra com you agree that we can use reproduce publish modify adapt and transmit them to others free of charge and without restriction subject to our obligations in our Privacy Statement Goods and Services Tax 16 1 If GST is imposed on any supply made by us through telstra com you must pay to us in addition to any consideration payable or to be provided by you for this supply an additional amount for the supply calculated by multiplying the prevailing GST rate by the consideration for the relevant supply payable or to be provided without any deduction or set off by you under any other clause in the Terms of Use Any amount payable by you is payable on demand by us whether such demand is made by an invoice or otherwise General matters 17 1 This agreement is governed by the law in force in the State of New South Wales Australia and the parties irrevocably submit to the non exclusive jurisdiction of the courts of New South Wales Australia and courts of appeal from them for determining any dispute concerning this agreement 17 2 If any of the Terms of Use are invalid or unenforceable it will be struck out and the remaining terms will remain in force 17 3 If we do not act in relation to a breach by you of the Terms of

    Original URL path: http://www.telstra.com.au/terms-of-use/ (2014-01-05)
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  • Telstra Search
    Business Business Enterprise News Sport Lifestyle Skip to content Skip to navigation Search Search Advanced search Find a Telstra store Loading Results Your search for returned 0 results Telstra Home Personal Site map Browsing Preference Personal Small Business Enterprise and Government None Our digital story Twitter Facebook Google YouTube Existing customers My Account Pay your bill Pre Paid recharge International roaming Shop Mobile phones Bundles Home broadband Pre Paid mobiles

    Original URL path: http://www.telstra.com.au/search/simple-search/index.htm (2014-01-05)
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  • Telstra - Pre-Paid for Tablets - Tablets
    national voice call rates 40c 30 seconds 35c connection fee Standard national SMS per SMS recipient in Australia 25c International SMS per SMS recipient in Australia 35c Things you need to know The data rate per MB is determined by your most recent recharge denomination Your credit can be used for standard national calls and SMS to Australian and International numbers Excludes calls to premium numbers e g 19xx numbers To access call and SMS capability your Next G SIM card must be placed in a call SMS capable device Some Pre Paid Mobile Broadband devices allow you to send and receive SMS on your computer All call SMS usage will be charged at the rate in the table above If you recharge your service before your recharge expiry date the new credit expiry date for your recharge amount will be the longer of either the expiry date for your existing balance before you recharged or the expiry date for your new recharge amount Delays of up to 48 hours may apply for picture audio and video message charges to be deducted from your account Go to our rates page for a complete list of call rates and options on international calling Label How to br recharge Anchor how to recharge Sub Template Content Id Content Areas Row 1 A How to recharge Recharge as and when you need to whether you just want to check your email each day or get involved in some heavy duty internet access such as videos and music The easiest way to recharge is to set up a shortcut to My Account on your tablet home screen You won t need any recharge credit to access this You just need access to the Telstra Next G network You can do this as follows Step 1 Open the internet browser and type myprepaid telstra com mbb in the address bar then press Go or Return Step 2 Once the page loads save this page to your home screen as a Bookmark A My Account icon will be created on your home screen You then have the following options to recharge your Telstra Pre Paid Data Cap account Handy Hint To access My Account from your tablet you must turn off any Wi Fi connection that you have open You can recharge using the following payment options Credit debit card Electronic voucher or card Credit Me2U BPAY PayPal For detailed information on these recharge methods see the ways to recharge your Telstra Mobile Broadband Recharge through the Telstra 24x7 App Things you need to know BPAY is registered to BPAY Pty Ltd ABN 69 079 137 518 PayPal is a trade mark of PayPal Inc PayPal allows you to recharge online without revealing your financial information Find out more at the PayPal website Label International br Roaming Anchor international roaming Sub Template Content Id Content Areas Row 1 A International Roaming Travelling overseas with your tablet International Roaming Browse Plus Packs can help keep your data

    Original URL path: http://www.telstra.com.au/tablets/prepaid-for-tablets/ (2014-01-05)
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  • Telstra - Coverage & Networks - Broadband
    Nexus 5 iPad Air iPad mini Toshiba Portégé Z10T Connected Home Imagine a home where technology just works It s your home your way Telstra Enhancements Explore the ways we can help you build a better connected home SHOP Tablets Mobile broadband Pre Paid mobiles Mobiles on a plan Bundles Home broadband Home phone SUPPORT Telstra Platinum Help support CrowdSupport Mobile Support MY ACCOUNT Moving home Pre Paid activation Pre Paid recharge Account services Register Login Telstra 24x7 App Coverage networks Contact us CrowdSupport Online help Facebook Twitter View all Share Twitter Facebook Email Overview Home broadband NBN Satellite Mobile broadband Plans Pre Paid Devices SIM Starter Kits Support updates Coverage networks Our network Our coverage Your feedback Extras T Cloud Promotional Banners Number of containers in this row 1 If you re in the market for one of the latest USBs or Wi Fi hotspot devices there s only one mobile network to choose in Australia The Telstra Mobile Network the network without equal Link Modules Our network Australia s largest 4G and 3G enabled coverage greater reliability and faster speeds in more places Our coverage Use our search tool to check what coverage and data speeds are available

    Original URL path: http://www.telstra.com.au/broadband/mobile-broadband/coverage-networks/ (2014-01-05)
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