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  • Telstra Enterprise - Unified Communications
    With the advanced technology of Telstra Unified Communications we provide a comprehensive service that includes design integration implementation and management Each organisation has individual needs so flexibility of design is essential We therefore tailor services and technology to your individual company Benefits Enhance productivity and collaboration Telstra Unified Communications can improve the way individuals and groups within your organisation interact communicate transact and perform Integrated communication enables information sharing and direct interaction through online meetings Monitoring the availability of your contacts provides clarification on the best way to reach people Enhance workplace flexibility The integration of the Telstra Next IP and Next G networks with Telstra Unified Communications applications enables your people to access communications and applications from a range of devices providing workplace mobility and multi site integration Empower mobile workers Our mobility solutions can extend many of the communication capabilities of the desktop to compatible mobile devices supporting more intelligent and productive interactions With one phone number for multiple devices and one mailbox for voice and text messages the solution enables faster response and reduces delay of email exchanges Functions like Click to Call hold resume transfer and conferencing can improve collaboration Switching quickly between voice calls voicemail and instant messaging can help mobile staff do more in the day Manage your unified communications more effectively Our management services are designed to take on the responsibility for the operation of your equipment and the network This helps ensure continuous operation alleviates the need to create your own specialised team of experts and helps resolve technical issues as they arise Reactive management may be adopted in conjunction with your Telstra Managed Data Network MDN service Benefit from our experience and best practice Not only does the Telstra Unified Communications Solution offer highly developed capabilities we can also provide you with proven Professional Network Services that span design integration implementation and management alleviating the need to develop these highly specialist skills in house Features Call Control Cisco Unified Communications Manager CUCM This is the call processing component of the Cisco Unified Communications Solution It is a scalable highly available enterprise IP telephony application CUCM is the heart of an IP communications solution that provides the call handling messaging and collaboration that joins people via a multimedia experience Mobility Jabber Jabber allows you to extend unified communications features to mobile devices including smartphones and tablets Staff can use presence information instant messaging document sharing phone and video conferencing while on the move Jabber includes a device or you can bring your own Jabber applications and helpdesk support all on a simple monthly pricing plan View more Messaging Cisco Unity Connection Cisco Unity Express We offer a range of voice messaging applications that operate in conjunction with Cisco call control The prime purpose is to allow a caller to record a message for the recipient when a call is not answered Mobility Cisco Unified Mobile Communicator Mobile 8 This application can securely link select mobile smartphones to Cisco s enterprise unified communications

    Original URL path: http://www.telstra.com.au/business-enterprise/enterprise-solutions/communications-collaboration/unified-communications/index.htm (2014-01-05)
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  • Telstra - Business & Enterprise- Telstra IP Telephony (TIPT)
    Network Care Plus Proactive Secure Reporting Services WAN Optimisation Wireless WAN Mobile Assets Workforce Garmin Navigator Mobility Fleet Care Plus Office Mobility Enterprise Mobile Broadband Plus Managing Smartphone Fleets Telstra Mobile Connect Solutions Remote Mobile Assets Management Navman Wireless GPS Fleet Management Telstra Wireless M2M Control Centre Securatrak Enterprise Mobility Applications Kony MEAP Network Solutions Application Assured Networking Optical data services Ethernet MAN Internet Direct IP VPN IPv6 T Biz Broadband Multisite Trans Tasman Network Applications and Services Professional Services Technology Consulting Team Network Consulting Unified Communications Consulting Bring Your Own Device BYOD Consulting Managed Services Business Resumption Service Integrated Services Integrated Service Desk Integrated Operations Management Integrated Service Management Partners Alliances Security Services Security Protection Managed Firewall Service Intrusion Prevention Service Denial of Service Protection Email Protection Web Protection IP Gateway Security Consulting Vulnerability Assessment Security Intelligence Number of containers in this row 1 Telstra IP Telephony TIPT Number of containers in this row 1 Number of containers in this row 1 Take voice communications to the next level The importance of business calls hasn t changed What has changed is the pace of business These days you need to make sure your people respond to customers and colleagues without missing calls or playing phone tag Telstra IP Telephony TIPT can help your staff work at the speed of business It offers a host of features to make voice communication faster more convenient and effective such as Business to business video and high definition voice calling Presence and Click to Call with Microsoft Lync Simultaneous ring across multiple devices Support for remote working Call centre functions with TIPT Call Centre And now UC One lets you take TIPT on the road with a unified communications app that provides desk phone functions on mobiles tablets and laptops when they are connected to Telstra s integrated Next IP and Next G networks If cost is a concern TIPT is a great choice By converging voice onto our data networks you can reduce the cost of standard calls and maintain a voice network Depending on your solution you could also avoid initial capital expense and ongoing maintenance and upgrade costs All this plus you have a single point of contact to simplify management and allow you to get on with business Label Benefits Anchor Benefits Sub Template Content Id Content Areas Row 1 A Benefits Label Other resources Anchor Other resources Sub Template Content Id Content Areas Row 1 A Other resources Label Specifications Anchor Specifications Sub Template Content Id Content Areas Row 1 A Specifications Label Benefits Anchor Benefits Sub Template Content Id Content Areas Row 1 A Benefits We think TIPT is so good we use it ourselves That s because it helps you Improve productivity and responsiveness Features like Presence Click to Call and Simultaneous Ring help to save time Enhance mobility UC One provides desk phone functions on mobiles tablets and laptops when they are connected to Telstra s integrated Next IP and Next G networks and is

    Original URL path: http://www.telstra.com.au/business-enterprise/enterprise-solutions/communications-collaboration/unified-communications/telstra-ip-telephony/index.htm (2014-01-05)
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  • Telstra Enterprise - Modern Meetings
    messaging to communicate with staff prospects customers and suppliers Telstra Desktop Messaging software makes it easy to send group MMS or SMS messages at pre designated times easily from the convenience of your own PC Whispir Platform enables organisations to make announcements to customers and employees through a combination of SMS Voice Web email mobile data and social media networks Web Conferencing Cisco WebEx hosted web conferencing provides a quick and efficient way of making company announcements via phone and video conferencing You can communicate company information to multiple parties and locations in real time All they need is a web browser and an audio connection either through the computer or phone and a webcam optional Video Conferencing Provide impactful announcements with video that staff suppliers customers and stakeholders can receive on the desktop Telstra has a suite of options including Telstra IP Telephony video phones Managed Video Conferencing and Telstra 1 Touch Video We will work with you to deploy a best fit solution leveraging our end to end service that spans consultancy design installation room fit out end points access networks and monitoring TelePresence Telstra Cisco TelePresence delivers high definition life size and immersive virtual meetings that are easy to initiate and use for high level announcements and meetings The system integrates cameras a lighting array microphones and speakers to create a life like experience Telstra provides end to end management and solutions can be offered as a flexible cost efficient pay by the month plans with no upfront costs Label Team and Review Meetings Anchor team review meetings Sub Template Content Id Content Areas Row 1 A Team and Review Meetings Telstra Modern Meetings solutions can make Team and Review meetings cost efficient and productive by harnessing the power of video and web conferencing and smart online collaboration tools Overview Team and Review meetings are used to share information and collect feedback on a regular basis Problem is they can be costly and unproductive when stakeholders have to travel to attend or when they are unable to review documents and presentations especially last minute additions Telstra solutions are designed to make meetings more productive and cost efficient while saving time and travel expenses With faster decision making your people can be more responsive and competitive And you can establish a more sustainable business with less printing and travel Benefits Faster decision making create a more responsive team and a competitive advantage Less travel expenses reduce your company overheads Easier team collaboration with accurate informed staff you can be more responsive to customer requests and differentiate your business More effective use of time provide flexible ways to collaborate from anywhere increasing job satisfaction and staff retention Minimise printing and travel improve sustainability in your company Features Unified Communications Telstra offers many cost efficient Unified Communications solutions to make Team And Review meetings more productive These include Telstra IP Telephony TIPT a cloud service which integrates fully with Microsoft Lync and Telstra Unified Communications built on Cisco technology Unified

    Original URL path: http://www.telstra.com.au/business-enterprise/enterprise-solutions/communications-collaboration/modern-meetings/index.htm (2014-01-05)
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  • Telstra Enterprise - Contact Centre Services
    Cloud Collaboration Cisco Powered Cloud Collaboration Microsoft Microsoft Office 365 Enterprise Microsoft Online Services Management Applications Security Applications Endpoint Network Backup and Archiving PC Server Email Archiving Infrastructure Data Centres Dedicated Shared Consulting Communications Collaboration Conferencing Services Video Conferencing Phone Conferencing Web Conferencing Event Venues Enterprise Telephony Connect IP Telephony Managed Voice Services SIP Connect Unified Communications IP Telephony Modern Meetings Customer Contact Solutions Contact Centres Network Contact Centre Web Contact Centre Total Contact Centre Unified Contact Centre Interactive Voice Response IVR Enterprise Speech Solutions Inbound Services Managed Business Centres Contact Centre Consulting Whispir Industries Accounting Services Education Financial Services Government Health Insurance Legal Services Manufacturing Media Mining Public Safety Retail Supply Chain Utilities Industry Solutions Telstra Business Process Exchange Education Healthcare High Definition Telehealth Public Safety Solutions Telstra Spatial Video Solutions Security Monitoring TeleEducation Telehealth GPs Specialists Digital Media and Content Services Live Event Streaming Telstra Retail Connect Content Delivery Network Digital Signage and Enterprise Casting Online Video Solution Managed Data Networks Application Visibility and Usage Branch Office IT Consolidation Managed Router Managed Switch Managed Wi Fi Network Care Plus Proactive Secure Reporting Services WAN Optimisation Wireless WAN Mobile Assets Workforce Garmin Navigator Mobility Fleet Care Plus Office Mobility Enterprise Mobile Broadband Plus Managing Smartphone Fleets Telstra Mobile Connect Solutions Remote Mobile Assets Management Navman Wireless GPS Fleet Management Telstra Wireless M2M Control Centre Securatrak Enterprise Mobility Applications Kony MEAP Network Solutions Application Assured Networking Optical data services Ethernet MAN Internet Direct IP VPN IPv6 T Biz Broadband Multisite Trans Tasman Network Applications and Services Professional Services Technology Consulting Team Network Consulting Unified Communications Consulting Bring Your Own Device BYOD Consulting Managed Services Business Resumption Service Integrated Services Integrated Service Desk Integrated Operations Management Integrated Service Management Partners Alliances Security Services Security Protection Managed Firewall Service Intrusion Prevention Service Denial of Service Protection Email Protection Web Protection IP Gateway Security Consulting Vulnerability Assessment Security Intelligence Number of containers in this row 1 Contact Centres Number of containers in this row 1 Number of containers in this row 1 Boost your customer satisfaction with our contact centre solutions Using our solutions you can scale up pull in new services or top up on internal skill gaps when required Plus you can choose between premise based or hosted solutions Whether you have a small or large number of customers delivering satisfaction and increasing retention is essential But having the capacity skills and budget to do everything you want for your customer can be a challenge That s why we ve developed a range of innovative contact centre options Number of containers in this row 1 By partnering with us you can enhance your customer service simplify your operations and benefit from Improved efficiency We ll help maximize output across agents processes and infrastructure An integrated solution Our focus is collaboration so our solution integrates with your current capability In depth analytics We can provide dynamic analysis of your contact centre and make changes to suit demand and business requirements A suite

    Original URL path: http://www.telstra.com.au/business-enterprise/enterprise-solutions/customer-contact-solutions/contact-centres/index.htm (2014-01-05)
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  • Telstra Enterprise - Network Contact Centre
    Solutions Customer Contact Solutions Contact Centres Network Contact Centre Cloud Services Collaboration Cloud Collaboration Cisco Powered Cloud Collaboration Microsoft Microsoft Office 365 Enterprise Microsoft Online Services Management Applications Security Applications Endpoint Network Backup and Archiving PC Server Email Archiving Infrastructure Data Centres Dedicated Shared Consulting Communications Collaboration Conferencing Services Video Conferencing Phone Conferencing Web Conferencing Event Venues Enterprise Telephony Connect IP Telephony Managed Voice Services SIP Connect Unified Communications IP Telephony Modern Meetings Customer Contact Solutions Contact Centres Network Contact Centre Web Contact Centre Total Contact Centre Unified Contact Centre Interactive Voice Response IVR Enterprise Speech Solutions Inbound Services Managed Business Centres Contact Centre Consulting Whispir Industries Accounting Services Education Financial Services Government Health Insurance Legal Services Manufacturing Media Mining Public Safety Retail Supply Chain Utilities Industry Solutions Telstra Business Process Exchange Education Healthcare High Definition Telehealth Public Safety Solutions Telstra Spatial Video Solutions Security Monitoring TeleEducation Telehealth GPs Specialists Digital Media and Content Services Live Event Streaming Telstra Retail Connect Content Delivery Network Digital Signage and Enterprise Casting Online Video Solution Managed Data Networks Application Visibility and Usage Branch Office IT Consolidation Managed Router Managed Switch Managed Wi Fi Network Care Plus Proactive Secure Reporting Services WAN Optimisation Wireless WAN Mobile Assets Workforce Garmin Navigator Mobility Fleet Care Plus Office Mobility Enterprise Mobile Broadband Plus Managing Smartphone Fleets Telstra Mobile Connect Solutions Remote Mobile Assets Management Navman Wireless GPS Fleet Management Telstra Wireless M2M Control Centre Securatrak Enterprise Mobility Applications Kony MEAP Network Solutions Application Assured Networking Optical data services Ethernet MAN Internet Direct IP VPN IPv6 T Biz Broadband Multisite Trans Tasman Network Applications and Services Professional Services Technology Consulting Team Network Consulting Unified Communications Consulting Bring Your Own Device BYOD Consulting Managed Services Business Resumption Service Integrated Services Integrated Service Desk Integrated Operations Management Integrated Service Management Partners Alliances Security Services Security Protection Managed Firewall Service Intrusion Prevention Service Denial of Service Protection Email Protection Web Protection IP Gateway Security Consulting Vulnerability Assessment Security Intelligence Number of containers in this row 1 Network Contact Centre Number of containers in this row 1 Number of containers in this row 1 A high volume and large scale multichannel contact solution You need a best of breed contact centre to not only deal with a massive volume of calls but to make each interaction more positive for your customers and more valuable for your company Our Network Contact Centre is a cloud based solution for organisations with over 250 agents and extensive call centre needs that are looking for premium operational and strategic support We use sophisticated Genesys technology to provide the best customer service through a range of multimedia channels So customers can reach you the way they want to by smartphone email social media or text Our Network Contact Centre also means your agents have immediate access to client history and real time reporting to ensure call completion rates increase You can easily route calls to different call centre locations so the customer quickly reaches the right person

    Original URL path: http://www.telstra.com.au/business-enterprise/enterprise-solutions/customer-contact-solutions/contact-centres/telstra-network-contact-centre/index.htm (2014-01-05)
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  • Telstra Enterprise - Web Contact Centre
    Enterprise Telephony Connect IP Telephony Managed Voice Services SIP Connect Unified Communications IP Telephony Modern Meetings Customer Contact Solutions Contact Centres Network Contact Centre Web Contact Centre Total Contact Centre Unified Contact Centre Interactive Voice Response IVR Enterprise Speech Solutions Inbound Services Managed Business Centres Contact Centre Consulting Whispir Industries Accounting Services Education Financial Services Government Health Insurance Legal Services Manufacturing Media Mining Public Safety Retail Supply Chain Utilities Industry Solutions Telstra Business Process Exchange Education Healthcare High Definition Telehealth Public Safety Solutions Telstra Spatial Video Solutions Security Monitoring TeleEducation Telehealth GPs Specialists Digital Media and Content Services Live Event Streaming Telstra Retail Connect Content Delivery Network Digital Signage and Enterprise Casting Online Video Solution Managed Data Networks Application Visibility and Usage Branch Office IT Consolidation Managed Router Managed Switch Managed Wi Fi Network Care Plus Proactive Secure Reporting Services WAN Optimisation Wireless WAN Mobile Assets Workforce Garmin Navigator Mobility Fleet Care Plus Office Mobility Enterprise Mobile Broadband Plus Managing Smartphone Fleets Telstra Mobile Connect Solutions Remote Mobile Assets Management Navman Wireless GPS Fleet Management Telstra Wireless M2M Control Centre Securatrak Enterprise Mobility Applications Kony MEAP Network Solutions Application Assured Networking Optical data services Ethernet MAN Internet Direct IP VPN IPv6 T Biz Broadband Multisite Trans Tasman Network Applications and Services Professional Services Technology Consulting Team Network Consulting Unified Communications Consulting Bring Your Own Device BYOD Consulting Managed Services Business Resumption Service Integrated Services Integrated Service Desk Integrated Operations Management Integrated Service Management Partners Alliances Security Services Security Protection Managed Firewall Service Intrusion Prevention Service Denial of Service Protection Email Protection Web Protection IP Gateway Security Consulting Vulnerability Assessment Security Intelligence Number of containers in this row 1 Web Contact Centre Number of containers in this row 1 Trying to grow your business and at the same time maintain a good customer service can be tricky and costly The average small to medium business can miss a large amount of calls from potential customers due to lack of staff And as many first time customers do not leave a message every missed call is a lost potential sale One way businesses can overcome this is with a virtual contact centre It s an efficient flexible and cost effective solution that helps boost productivity and growth Hosted in the secure Telstra cloud and accessed via the internet or private data network our Web Contact Centre will provide your customers with a variety of ways to easily contact you telephone email fax or web chat or web call back Number of containers in this row 1 A virtual contact centre team With our Web Contact Centre you get Hosting on our secure network and can be accessed with a remote login via the internet or private data network You minimise costs and risk and can easily scale your centre up or down depending on business demands Customers can contact you through a choice of contact methods inbound or outbound telephone email fax web chat or web call back Once up and running

    Original URL path: http://www.telstra.com.au/business-enterprise/enterprise-solutions/customer-contact-solutions/contact-centres/web-contact-centre/index.htm (2014-01-05)
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  • Total Contact Centre
    Business Partners Get help with your mobile Enterprise Solutions Telstra Home Business Enterprise Enterprise Solutions Customer Contact Solutions Contact Centres Total Contact Centre Cloud Services Collaboration Cloud Collaboration Cisco Powered Cloud Collaboration Microsoft Microsoft Office 365 Enterprise Microsoft Online Services Management Applications Security Applications Endpoint Network Backup and Archiving PC Server Email Archiving Infrastructure Data Centres Dedicated Shared Consulting Communications Collaboration Conferencing Services Video Conferencing Phone Conferencing Web Conferencing Event Venues Enterprise Telephony Connect IP Telephony Managed Voice Services SIP Connect Unified Communications IP Telephony Modern Meetings Customer Contact Solutions Contact Centres Network Contact Centre Web Contact Centre Total Contact Centre Unified Contact Centre Interactive Voice Response IVR Enterprise Speech Solutions Inbound Services Managed Business Centres Contact Centre Consulting Whispir Industries Accounting Services Education Financial Services Government Health Insurance Legal Services Manufacturing Media Mining Public Safety Retail Supply Chain Utilities Industry Solutions Telstra Business Process Exchange Education Healthcare High Definition Telehealth Public Safety Solutions Telstra Spatial Video Solutions Security Monitoring TeleEducation Telehealth GPs Specialists Digital Media and Content Services Live Event Streaming Telstra Retail Connect Content Delivery Network Digital Signage and Enterprise Casting Online Video Solution Managed Data Networks Application Visibility and Usage Branch Office IT Consolidation Managed Router Managed Switch Managed Wi Fi Network Care Plus Proactive Secure Reporting Services WAN Optimisation Wireless WAN Mobile Assets Workforce Garmin Navigator Mobility Fleet Care Plus Office Mobility Enterprise Mobile Broadband Plus Managing Smartphone Fleets Telstra Mobile Connect Solutions Remote Mobile Assets Management Navman Wireless GPS Fleet Management Telstra Wireless M2M Control Centre Securatrak Enterprise Mobility Applications Kony MEAP Network Solutions Application Assured Networking Optical data services Ethernet MAN Internet Direct IP VPN IPv6 T Biz Broadband Multisite Trans Tasman Network Applications and Services Professional Services Technology Consulting Team Network Consulting Unified Communications Consulting Bring Your Own Device BYOD Consulting Managed Services Business Resumption Service Integrated Services Integrated Service Desk Integrated Operations Management Integrated Service Management Partners Alliances Security Services Security Protection Managed Firewall Service Intrusion Prevention Service Denial of Service Protection Email Protection Web Protection IP Gateway Security Consulting Vulnerability Assessment Security Intelligence Number of containers in this row 1 Total Contact Centre Number of containers in this row 1 Simplify and optimise your call centre with Telstra s Total Contact Centre Like any business your customers are important to you and you want to give them the best experience possible when they make contact But your call volumes don t really warrant a big customer contact solution You need an efficient flexible and reliable way to deliver the best experience you can without paying for functions you don t really need Our Total Contact Centre keeps things simple by offering a cloud hosted solution with remote login functionality and multimedia services However your customers contact you Total Contact Centre will let you respond efficiently whether it s inbound outbound blended interactions fax email or web chat Integration with your existing in house systems is easy too We also offer effective workforce management tools remote monitoring and recording reporting tools and

    Original URL path: http://www.telstra.com.au/business-enterprise/enterprise-solutions/customer-contact-solutions/contact-centres/total-contact-centre/index.htm (2014-01-05)
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  • Telstra Enterprise - Unified Contact Centre
    IP Telephony Modern Meetings Customer Contact Solutions Contact Centres Network Contact Centre Web Contact Centre Total Contact Centre Unified Contact Centre Interactive Voice Response IVR Enterprise Speech Solutions Inbound Services Managed Business Centres Contact Centre Consulting Whispir Industries Accounting Services Education Financial Services Government Health Insurance Legal Services Manufacturing Media Mining Public Safety Retail Supply Chain Utilities Industry Solutions Telstra Business Process Exchange Education Healthcare High Definition Telehealth Public Safety Solutions Telstra Spatial Video Solutions Security Monitoring TeleEducation Telehealth GPs Specialists Digital Media and Content Services Live Event Streaming Telstra Retail Connect Content Delivery Network Digital Signage and Enterprise Casting Online Video Solution Managed Data Networks Application Visibility and Usage Branch Office IT Consolidation Managed Router Managed Switch Managed Wi Fi Network Care Plus Proactive Secure Reporting Services WAN Optimisation Wireless WAN Mobile Assets Workforce Garmin Navigator Mobility Fleet Care Plus Office Mobility Enterprise Mobile Broadband Plus Managing Smartphone Fleets Telstra Mobile Connect Solutions Remote Mobile Assets Management Navman Wireless GPS Fleet Management Telstra Wireless M2M Control Centre Securatrak Enterprise Mobility Applications Kony MEAP Network Solutions Application Assured Networking Optical data services Ethernet MAN Internet Direct IP VPN IPv6 T Biz Broadband Multisite Trans Tasman Network Applications and Services Professional Services Technology Consulting Team Network Consulting Unified Communications Consulting Bring Your Own Device BYOD Consulting Managed Services Business Resumption Service Integrated Services Integrated Service Desk Integrated Operations Management Integrated Service Management Partners Alliances Security Services Security Protection Managed Firewall Service Intrusion Prevention Service Denial of Service Protection Email Protection Web Protection IP Gateway Security Consulting Vulnerability Assessment Security Intelligence Number of containers in this row 1 Unified Contact Centre Number of containers in this row 1 Improve customer service and drive revenue with our Unified Contact Centre solutions If you need the convenience of a one vendor solution we have

    Original URL path: http://www.telstra.com.au/business-enterprise/enterprise-solutions/customer-contact-solutions/contact-centres/unified-contact-centre/index.htm (2014-01-05)
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