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  • Telstra - Online Website Glossary
    be carried over copper network phone lines See Internet Direct ATM Asynchronous Transfer Mode A high bandwidth low delay packet based switching protocol that allows voice video text and data to be multiplexed together into a single transmission network with different qualities of service See Ethernet ATM B C Converged Convergence Bringing stand alone or siloed platforms together Instead of having separate voice mobile and data platforms new technology will link platforms and run multiple technologies off the one common platform CoS Class of Service allows customers to apply priority labels to their IP packets and the IP VPN network to process the packets according to that priority See IP VAS D E Ethernet A local area network LAN protocol Ethernet uses a bus topology and supports data transfer rates of 10 Mbps It is one of the most widely implemented LAN standards See Ethernet Line E Line F Frame Relay A simplified packet transport protocol used to connect local area networks LANs over large distances It offers high speed data transmission to customers connecting any number of sites to other national or international locations G GPRS General Packet Radio Service An effective use of limited bandwidth within the GSM network which is particularly suited to sending and receiving bursts of data such as e mail and web browsing GSM Global System for Mobile Communications European digital standard for mobile phones based on time division multiple access TDMA TDMA allows several conversations to share a single radio channel by each transmitting digitised voice within its allocated timeslot H HFC Hybrid Fibre Coaxial cable Used for pay tv and broadband cable modem HSDPA High Speed Downlink Packet Access high speed evolution of GSM EDGE Global System for Mobile Communication Enhanced Data Rates for Global Evolution which shares a common core network I IP Internet Protocol Part of the family of protocols describing software that tracks Internet addresses directs outgoing messages and recognises incoming messages Used in gateways to connect networks at a high level See IP MAN IP Core The core element of a network that carries and logically splits voice data and video using IP technology ISDN Integrated Services Digital Network A digital service providing switched and dedicated integrated access to voice data and video See Telstra Integrated Messaging powered by Soprano IVR Interactive Voice Response Automated customer service or information selection based on pre recorded voice prompts controlled by a touch tone telephone or voice recognition system J K L M MPLS Multi Protocol Label Switching using new technology Cisco CRS1 switches multiple networks will be collapsed into one providing a network offering scaling capacity up to 92 Tera bits per second an overall capacity increase by 77 times A versatile solution to address problems faced by present day networks speed scalability class of service management and traffic engineering It meets bandwidth management and service requirements for next generation Internet protocol IP based backbone networks N Next G Telstra s trade mark name for its third generation 3G mobile

    Original URL path: http://www.telstra.com.au/business-enterprise/help-support/glossary/index.htm (2014-01-05)
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  • Telstra - Business - Help & Support - Critical Information Summary
    BIZ NBN Voice Charity plan T BIZ NBN Voice Complete plan T BIZ NBN Voice Everyday plan T BIZ NBN Voice Max plan T BIZ NBN Voice Non Profit plan Ethernet Plans 20GB plan 50GB plan 100GB plan Unlimited plan ADSL Plans 10GB plan 25GB plan 50GB plan 100GB plan 200GB plan 300GB plan Unlimited plan T BIZ Broadband NBN Plans T BIZ NBN Broadband plan 25GB T BIZ NBN Broadband plan 100GB T BIZ NBN Broadband plan 100GB Temporary T BIZ NBN Broadband plan 250GB T BIZ NBN Broadband plan 500GB T BIZ NBN Broadband plan 1000GB T BIZ NBN Broadband plan 2500GB Label Bundles Anchor bundles Sub Template Content Id Content Areas Row 1 A B Bundles DOT Digital Office Technology Core plan Small Core plan Medium Core plan Large Core plan Extra Large Mobile plan 60 Mobile plan 80 Mobile plan 100 Mobile plan 130 Mobile BYO plan 50 Mobile BYO plan 60 Mobile BYO plan 80 Mobile BYO plan 100 Office plan 35 Office plan 50 Office plan 75 Office casual plan Mobile broadband plan 4GB Mobile broadband plan 8GB Mobile broadband plan 15GB Options DOT Digital Office Technology on the NBN DOT on the NBN Core plan Small DOT on the NBN Core plan Medium DOT on the NBN Core plan Large DOT on the NBN Core plan Extra Large DOT on the NBN Office plan 35 DOT on the NBN Office plan 50 DOT on the NBN Office plan 75 DOT on the NBN Office Casual plan All 4 Biz 10 Casual Mobile Plan 40 Mobile Plan 70 Mobile Plan 120 Mobile Plan 500 Plan 1000 Plan 120 Fixed Voice Plan BizEssentials BizEssentials Basic plan BizEssentials Everday plan BizEssentials Maxplan Telehealth Starter solution T Suite ARISapp Mobile Business Apps Canvas Mobile Business Apps GeoOP Mobile Business Apps McAfee Endpoint Protection Microsoft Exchange Online Archiving Microsoft Lync Online Microsoft Office 365 Microsoft Office Professional Plus Microsoft Office Web Apps Microsoft SharePoint Online Office 365 Small Business Offer Remote Backup MozyPro SYMANTEC Cloud SYMANTEC Enterprise Vault Cloud Website Services Workforce Guardian Service Xero Accounting Microsoft Dynamics CRM Service Microsoft Exchange Online Application Label Machine 2 Machine Anchor machine 2 machine Sub Template Content Id Content Areas Row 1 A B Machine 2 Machine Machine 2 Machine Month to Month Plans 3 month to month plan 4 month to month plan 5 month to month plan 7 month to month plan 10 month to month plan 15 month to month plan 20 month to month plan 39 month to month plan 69 month to month plan 99 month to month plan 169 month to month plan Securatrak Securatrak GPS tracking solution Machine 2 Machine Shared Data Plans 1MB plan 3MB plan 5MB plan 10MB plan 150MB plan 300MB plan Navman Navman Wireless GPS Fleet Management and Tracking Solution Things you need to know Label Mobile Anchor mobile Sub Template Content Id Content Areas Row 1 A B Mobile Business Fleet Connect Plans 10 plan 35 plan 45

    Original URL path: http://www.telstra.com.au/business-enterprise/help-support/critical-information-summary/index.htm (2014-01-05)
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  • Telstra - Business - Help & Support - Software Downloads
    4 Open your Connection Manager to complete the installation Mac Installation Step 1 Download the Universal Connection Manager DMG 11 5MB save it somewhere like your desktop Step 2 Print these instructions make sure all your other applications are closed This includes but isn t limited to email your internet browser and word processing programs Step 3 Unzip the file run the tucmosx tmb 3 15 21015a dmg File and Follow the on screen instructions Step 4 Open your Connection Manager to complete the installation System requirements are Mac 10 5 8 and above Please note the following devices support the Universal Connection Manager Telstra USB 4G Sierra Wireless 320U Ultimate USB Sierra Wireless USB312 or Elite USB Sierra Wireless USB 306 308 Turbo USB ZTE 633 and 633 devices are Plug and Play devices so simply plug in the device and follow the instructions Alternatively you can download and install the Manufacturer Connection Manager via the below links Telstra USB 4G Aircard 320 U Telstra Elite USB Modem USB 306 and Telstra Ultimate Mobile Wi Fi Aircard 312 U Telstra Prepaid Mobile Broadband devices and Telstra Elite Mobile Wi Fi Telstra Turbo Mobile Broadband Gateway and Telstra Ultimate Mobile Broadband Gateway Label Mobile Broadband device firmware Anchor Sub Template Content Id Content Areas Row 1 A Mobile Broadband device firmware Telstra USB 4G Sierra AirCard 320U Firmware Install Instructions Telstra has released a firmware upgrade for the Telstra USB 4G USB Sierra AirCard 320U that improves performance and reliability on the Telstra Next G network It is recommended where possible that you perform this upgrade for ongoing support of your device Windows installation Step 1 of 6 Check your device firmware version by clicking on tools device information on your Connection Manager If are running version X1 4 5 0 you have the latest firmware do not need to update your device Step 2 Download BP TMB 320U X1 04 05 00 exe save it somewhere you can easily find it Like your Windows desktop to your C drive Step 3 Print these instructions make sure all your other applications are closed This includes but isn t limited to email your internet browser and word processing programs Step 4 Click on File select Exit Turn of Mobile Broadband Device Broadband Manager This will exit the Telstra Connection Manager Step 5 Ensure that your Telstra 4G AirCard 320u is still plugged into your computer Double click on the update file you downloaded in step 1 follow the on screen instructions Step 6 Once complete open the Mobile Broadband Manager to complete the update Mac installation Step 1 of 7 Check your device firmware version by clicking on tools device information on your Connection Manager If are running version X1 4 5 0 you have the latest firmware do not need to update your device Step 2 Download TMB FirmwareUpdate NTI X1 04 05 00 zip save it somewhere you can easily find it Like your desktop If you re a

    Original URL path: http://www.telstra.com.au/business-enterprise/help-support/software-downloads/index.htm (2014-01-05)
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  • Telstra - TID Techincal Information
    browsers Anchor newsservicesandnewsbrowsers Sub Template Content Id Content Areas Row 1 A News services and news browsers Telstra Internet Direct offers news services Network News Reader Protocol NNRP access to reader news telstra net All Internet Direct customers are automatically given access to the NNRP server reader news telstra net Access is granted to any IP address issued to customers by Telstra Internet Direct and to any network which customers have asked us to route to them Label Border Gateway Protocol Anchor bordergatewayprotocol Sub Template Content Id Content Areas Row 1 A Border Gateway Protocol Border Gateway Protocol BGP is a dynamic routing protocol that allows Autonomous Systems differentiated by an AS number to control how their networks are advertised to the rest of the internet An autonomous system is a set of routers sharing a routing policy and generally running under a single technical administration To the rest of the world an AS is viewed as a single entity Customers connecting to Telstra Internet Direct who are multihomed ie customers who have multiple upstream service providers or multiple services to Telstra Internet Direct and who have a minimum bandwidth for each service of 64kbps may choose to implement BGP version 4 on their routers in order to peer with Telstra If a customer has multiple upstream service providers they will need to use a non private AS number in the peering configuration If the customer is connected to the Internet only via Telstra Internet Direct a private AS number can be assigned If a customer needs a public AS number they can apply online at www apnic net Any costs involved in obtaining an AS number from APNIC Asia Pacific Network Information Centre are available from the APNIC web site Please note BGP is not available on Modem or ADSL services connected to Telstra Internet Direct When requesting a BGP peering session with Telstra Internet Direct a number of options are available depending on the amount of network information required The options are No routing information this is advisable for small end routers with low memory Default only a single announcement of the network 0 0 0 0 0 to the customer Domestic routes routes originating mostly in Australia Full routing in excess of 200 000 individual routes and requires a router with 128Mb or more of memory not advisable for services of less than 256k bandwidth The last option requires 2 BGP peering sessions to be configured since access routers do not carry the full BGP table You can send your BGP Routing activation request to bgp telstra net Note bgp telstra net does not provide support for general queries or changes Please provide the following information in your e mail Company Name Billing number Basic Carriage Service FNN number or Service FNN number or the ops handle for the service Autonomous System number AS number Your BPG Peering address specify the number of hops if it is not directly connected A list of the networks you wish

    Original URL path: http://www.telstra.com.au/business-enterprise/help-support/tid-information/index.htm (2014-01-05)
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  • Telstra - TIPT Resources
    Number of containers in this row 1 TIPT Resources Number of containers in this row 1 Number of containers in this row 1 The Telstra IP Telephony Resource Centre provides a wealth of resources for you whether you are a phone user receptionist call centre operator or customer administrator Number of containers in this row 1 Call Centre Standard The Telstra IP Telephony Call Centre provides a mechanism for incoming calls to be queued and distributed to Agents The Call Centre Supervisor has management capabilities to monitor and assist Agents and to manage the queued calls in real time TIPT Call Centre offers two packages to suit varying needs You can choose a Call Centre Standard or upgrade to more advanced features with Call Centre Premium View more Call Centre Premium Call Centre Premium has all of the features of the standard package plus enhanced functions to suit larger call centres and provide more personalised service View more Number of containers in this row 1 Configuring your service Use this quick suite of tests to confirm your network is ready for your TIPT installation View more Number of containers in this row 1 Customer administrator Telstra IP Telephony gives customers greater control over their service through an easy to use web portal Customers can perform administrative tasks configure features in real time and manage day to day tasks of their business IP Telephony service View more Number of containers in this row 1 Hardware and software requirements Here you ll find the minimum Hardware and Software Requirements for Telstra IP Telephony clients View more Number of containers in this row 1 Phone users Telstra IP Telephony provides phone users with new ways of managing their services through the combination of handsets desktop clients personal web pages and voice messaging to

    Original URL path: http://www.telstra.com.au/business-enterprise/help-support/tipt-resources/index.htm (2014-01-05)
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  • Telstra - Why Telstra
    Business Ideas Video Is The New Voice Look Who s Talking Popular pages Whitepapers News Videos Account Services Register Enrol My Account Your Telstra Tools Updating Your Account T Analyst Popular pages Manage Network Pay a bill Mobile Data Usage Meter Switch to email bill Help Support Announcements Brochures Contact Us FAQs Glossary Critical Information Summary Software Downloads TID Technical Information TIPT Resources Why Telstra Popular pages Visit a store Telstra Business Partners Get help with your mobile Help Support Telstra Home Business Enterprise Help Support Why Telstra Announcements Brochures Contact Us Find Nearest Business Partner T Suite Application Partners Make a complaint Visit a Store FAQs Glossary Critical Information Summary Software Downloads TID Technical Information TIPT Resources How to Videos Application Downloads Call Centre Configuring Your Service Customer Administrator Hardware Software Requirements Phone Users miRECEPTION TIPT Platform Major Upgrade UC One 3rd Party Application What s New Why Telstra Number of containers in this row 1 Why Telstra Number of containers in this row 1 Number of containers in this row 1 We re Australia s largest communications provider with unparalleled breadth reach and expertise Our global workforce of more than 40 000 committed people are here to source design build and maintain world leading products and networks for our customers as they strive to provide a service you are proud to recommend We own and operate Australia s most extensive fixed line networks and our Next G mobile network is the country s most reliable Our Account Executive teams and customer service staff as well as our network of more than 70 local business centres are here to serve business enterprise and government customers across every industry and every corner of the country More than a million Australian businesses have entrusted us to provide their critical communications services

    Original URL path: http://www.telstra.com.au/business-enterprise/help-support/why-telstra/index.htm (2014-01-05)
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  • Telstra - Business Store Finder
    Sub Template Content Id Content Areas Row 1 A Help business efficiency Label Manage Costs Anchor manage costs Sub Template Content Id Content Areas Row 1 A Manage Costs Manage mobile call costs across your staff s phones Select an optimal broadband solution for your business Install the right business phone system in your office Label Match communication solutions Anchor communication solutions Sub Template Content Id Content Areas Row 1 A Match communication solutions Identify the right mobile phone for how you work Demo the latest Smartphones and mobile devices Road test a new business phone system Label Help business efficiency Anchor business efficiency Sub Template Content Id Content Areas Row 1 A Help business efficiency Send emails and access the internet from your phone Manage large documents on the go Connect when you re out of the office State VIC Suburb Mooroolbark Alias mooroolbark State TAS Suburb Glenorchy Alias glenorchy State NSW Suburb Port Macquarie Alias portmacquarie State NSW Suburb North Ryde Alias northryde State VIC Suburb Richmond Alias richmond State NSW Suburb Rockdale Alias rockdale State NSW Suburb Mittagong Alias mittagong State QLD Suburb Gladstone Alias gladstone State WA Suburb North West WA Alias karratha State WA Suburb Geraldton Alias geraldton State VIC Suburb Wodonga Alias wodonga State NSW Suburb Nowra Alias nowra State VIC Suburb Mentone Alias mentone State VIC Suburb Central Victoria Alias bendigo State NSW Suburb Blacktown Alias blacktown State QLD Suburb Slacks Creek Alias slacks creek State SA Suburb Wayville Alias wayville State NSW Suburb Rosebery Alias rosebery State QLD Suburb Virginia Alias virginia State QLD Suburb Milton Alias west end State QLD Suburb Bundaberg Alias bundaberg State QLD Suburb Cairns Alias cairns State NSW Suburb Central Coast Alias tuggerah State NSW Suburb Central West Alias bathurst State NSW Suburb Coffs Harbour Alias coffs harbour State WA Suburb Morley Alias morley State VIC Suburb Frankston Alias frankston State ACT Suburb Fyshwick Alias fyshwick State VIC Suburb Geelong Alias geelong State VIC Suburb Casey Cardinia Alias pakenham State QLD Suburb Gold Coast Alias bundall State NSW Suburb Goulburn Alias goulburn State WA Suburb Great Southern Alias albany State NSW Suburb Griffith Alias griffith State NSW Suburb Penrith Alias penrith State NSW Suburb Bella Vista Alias bella vista State NSW Suburb Homebush Alias homebush State NSW Suburb Hunter Alias beresfield State VIC Suburb Point Cook Alias point cook State NSW Suburb Drummoyne Alias drummoyne State NSW Suburb Inverell Alias inverell State WA Suburb Kalgoorlie Alias kalgoorlie State NSW Suburb Sutherland Shire Alias miranda State NSW Suburb St Leonards Alias St Leonards State QLD Suburb Mackay Alias mackay State QLD Suburb Maryborough Alias maryborough State VIC Suburb Box Hill Alias box hill State QLD Suburb Mount Isa Alias mt isa State TAS Suburb North Hobart Alias north hobart State WA Suburb Osborne Park Alias perth State ACT Suburb Canberra Alias canberra State NSW Suburb Albury Wodonga Alias albury State NT Suburb Northern Territory Alias winnellie State QLD Suburb Brisbane City Alias albion State SA Suburb Adelaide North

    Original URL path: http://www.telstra.com.au/business-enterprise/help-support/contact-us/visit-store/index.htm (2014-01-05)
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  • Telstra - Find Your Nearest Business Partner
    Telstra Business Catalogue Popular pages Internet Tablets International Roaming Internet and Data Plans Machine 2 Machine Bundles DOT All 4 Biz Business Performance Network Business Video Connect T Bundle BizEssentials Popular pages Business Video Connect Bundles Enterprise Solutions Cloud Services Communications Collaboration Customer Contact Solutions Industries Industry Solutions Digital Media and Content Services Managed Data Networks Mobile Assets Workforce Network Solutions Network Applications and Services Partners Alliances Security Services Popular pages Internet Direct Office Mobility Whispir Messaging WAN Optimisation Resources Insights Towards a Clever Australia The Overland Office Case Studies Audio Podcasts Videos Whitepapers NEXT Newsletter The Clever Australian Smarter Business Ideas Video Is The New Voice Look Who s Talking Popular pages Whitepapers News Videos Account Services Register Enrol My Account Your Telstra Tools Updating Your Account T Analyst Popular pages Manage Network Pay a bill Mobile Data Usage Meter Switch to email bill Help Support Announcements Brochures Contact Us FAQs Glossary Critical Information Summary Software Downloads TID Technical Information TIPT Resources Why Telstra Popular pages Visit a store Telstra Business Partners Get help with your mobile Help Support Telstra Home Business Enterprise Help Support Contact Us Find Nearest Business Partner Announcements Brochures Contact Us Find Nearest Business Partner

    Original URL path: http://www.telstra.com.au/business-enterprise/help-support/contact-us/find-nearest-business-partner/index.htm (2014-01-05)
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