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  • Telstra Enterprise - Glossary - Conferencing
    Bluetooth enabled mobile phone Caller ID A popular feature in Central Office switches IP soft switches PBXs IP PBXs and video communication systems that allow the user subscriber in service provider terminology to identify who is calling The information can include the caller s phone number caller s name or both Modern telephones and soft clients expand the definition of Caller ID by associating pictures and ring tones with callers so that the user can immediately recognise who is calling CallManager Original name for a software based call processing system developed by Cisco Systems now called Cisco Unified Communications Manager CUCM Conference management The ability to manage conference calls that is schedule conferences monitor who joins the conference and be able to add and remove participants Most of these features are implemented in the conference server MCU and are available to the conference chairperson The features are often used in operator assisted conferencing and immersive telepresence where the operator or the Video Network Operating Centre VNOC can use conference management to provide the best experience for all participants Conference phones Audio or video conference telephones that allow multiple participants to communicate and collaborate Conference phones have higher quality speakers and microphones than regular desktop telephones and are specifically designed for conference room acoustics Conference scheduling software Server software that allows scheduling of conference calls It is a subset of Conference Management Software and usually allows access over a web interface and through office collaboration tools such as Microsoft Outlook and IBM Lotus Notes Conferencing network A group of stations or endpoints telephones computers video screens or other devices connected by communications facilities for exchanging information Connection can be permanent using cables or temporary using telephone or other communications links The medium for transmission can be physical using fibre optic cable or wireless using satellite link up Content Any data such as presentations spreadsheets and schematics that can be displayed and presented to far side endpoints or received and viewed on the near side Continuous presence video A feature in multi point conferencing that allows the video endpoint to see images from multiple video endpoints at the same time All parties remain continuously visible or present for the duration of the call and the user can have control over the screen layout In comparison Voice Activated Switching only allows the user to see the current speaker on full screen while the rest of the participants remain hidden Continuous Presence is better suited for team collaboration since it allows participants to see the reactions body language of all participants not just the speaker Endpoint The term endpoint is used in many standards specifications to describe an entity that can initiate and receive communication In audio visual communication an endpoint is a video system video conferencing or telepresence a telephone handset or a soft client Ethernet The most popular interface physical and data link layer used in Local Area Networks and now also deployed in access networks Firewall A network node set up

    Original URL path: http://www.telstra.com.au/business-enterprise/enterprise-solutions/communications-collaboration/corporate-facilities/glossary/index.htm (2014-01-05)
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  • Telstra Public Safety Blueprint
    contact centre solutions built for an emergency communications centre environment ready to handle dramatic volume spikes while providing responders with a complete view across your organisation calls can be handled quickly and teams can be kept informed x Web Video Audio Conferencing When timing is crucial some things are better said face to face Telstra can help you install a comprehensive portfolio of video conferencing solutions including everything from live video streaming to web conferencing and collaboration Response teams could share video of emergency environments or ambulance medics could use video to begin diagnosing patients as they race to the scene saving valuable time Speed up decision making With realistic high definition situational awareness responders of all types can more accurately assess and make decisions about their approach They can collaborate quickly and naturally using face to face conferencing whether they re using mobile devices in vehicle screens tablets or PCs x Unified Communications Email Telephony Telstra Unified Communications brings voice video SMS MMS instant messaging fax and email into one communication environment Improve situational awareness Unified communications can bring together distributed teams in regular strategic planning sessions or in a crisis With timely collaboration to and from mobile phones vehicles helicopters and field teams Operation Centres can obtain detailed situational awareness x Fleet Management Solutions Telstra Vehicle Access Network VAN lets you deliver video voice and patient or suspect data to consoles in police cars and ambulances without expanding your network VAN provides connections over multiple pathways including the Next G network Telstra Managed and Government Radio Networks GRNs providing wide reliable coverage Improve safety for officers and response teams Telstra s fleet management solutions make it easy to track vehicles via GPS satellites radio networks and the Next G network to help improve officer and response team safety

    Original URL path: http://www.telstra.com.au/bus/industries-demos/public-safety/ (2014-01-05)
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