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  • Telstra - TIPT Platform Major Upgrade - TIPT Resources
    using the Telstra Telephony Toolbar miRECEPTION or the Call Centre client software you may continue to use an older version of these applications however we do strongly recommend that you ensure you have the latest versions of the different applications loaded to get the most out of your TIPT service The latest version of the Telstra Telephony Toolbar is 14 SP10 MB9 miRECEPTION is 14 SP6 MB16 Call Centre is 14 SP6 MB6 These versions can be downloaded here The update of the software to Release 17 will provide new features and enhancements to existing features such as Call Centre enhancements The Call Centre link is now available as a main link in the Options main menu which makes it easier to configure and edit Call Centres Options such as Bounced Stranded and Overflow calls are now available in one menu The licensing of a Call Centre has also changed Centre Agents currently assigned to the call centre will automatically be assigned the new Agent licence The Customer Group Administrator CGA will only have to assign a new agent licence if they want to add other users agents to the call centre post upgrade The Agent and Supervisor Clients remain unchanged Automatic Call Back enhancement this feature enhancement now allows Automatic call back to be triggered between any TIPT user from any company not just TIPT users in the same group or enterprise Schedules The Holiday and Time Schedule links have been combined into the single Schedules link Additional blacklist options and recurrence criteria have been added Interrogation FAC s these feature access codes have been added so a user can dial the relevant FAC to obtain the current status and destination of Call Forwarding Always Call Forwarding Busy Call Forwarding No Answer and Call forwarding Not Reachable Missed Calls Display synchronisation this feature rectifies the missed call display with Shared Call Appearance If a call has been answered on any phone that is configured with Shared Call Appearance a missed call log now will not be displayed on the other phones Shared Call Appearance Please note that the logging of the missed calls on the phones is subject to the implementation of upgraded CPE firmware available late 2011 Selective Call Forwarding enhancements this feature enhances the existing service by adding support for blacklists calendaring holiday and activation and deactivation feature access codes The feature extends the enhancement to a number of other features Selective call Rejection Block Forwarded Calls enhancements this feature adds a new criterion that allows a user to block incoming calls that had been previously forwarded Screening previously forwarded calls can now be scheduled for a specified time Add Selective Criteria to Simultaneous Ring this enhancement adds selective criteria to trigger the service for Personal Simultaneous Ring Voice Mail Retrieval FAC this feature introduces a new Voice Mail retrieval FAC which when dialled will automatically connect the user to their Voice Mail retrieval menu Sending calls directly to Voicemail The functionality of the 62 Feature Access

    Original URL path: http://www.telstra.com.au/business-enterprise/help-support/tipt-resources/tipt-platform-major-upgrade/index.htm (2014-01-05)
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  • Telstra-TIPT-UC-One
    What s New Why Telstra Number of containers in this row 1 UC One UC One is a unified communications application designed to increase business productivity by simplifying the way users communicate whether they are at their desk or on the road It s like having the power of your TIPT desk phone in the palm of your hand UC One can be deployed on mobile devices such as iPhones iPads Android phones and tablets and the Windows and MAC desktop platform Note It is IMPORTANT that the devices you want to run TIPT UC One on are connected to your private TIPT Network The current version of the iOS mobile client is version 10 0 6 Android mobile client is version 10 0 7 The current version of the PC MAC Desktop client is version 10 0 3 Label Quick reference guides Anchor quick reference guides Sub Template Content Id Content Areas Row 1 A Quick reference guides UC One iOS Quick Reference Guide UC One Android Quick Reference Guide UC One PC Desktop Quick Reference Guide UC One Mac Desktop Quick Reference Guide Label User guides Anchor user guides Sub Template Content Id Content Areas Row 1 A User guides UC One iOS Android Mobile client PC MAC Desktop Client User Guide Provisioning UC One for CGA s FAQ Troubleshooting document Label Application Downloads Anchor application downloads Sub Template Content Id Content Areas Row 1 A Application Downloads To install TIPT UC One on your PC Desktop Click the following link TIPT UC One for PC Desktop Unzip this file once it has been downloaded then enter your username and password To install TIPT UC One on your MAC Desktop Click the following link TIPT UC One for MAC Desktop To install TIPT UC One on your Mobile

    Original URL path: http://www.telstra.com.au/business-enterprise/help-support/tipt-resources/uc-one/index.htm (2014-01-05)
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  • Who s Talking Popular pages Whitepapers News Videos Account Services Register Enrol My Account Your Telstra Tools Updating Your Account T Analyst Popular pages Manage Network Pay a bill Mobile Data Usage Meter Switch to email bill Help Support Announcements Brochures Contact Us FAQs Glossary Critical Information Summary Software Downloads TID Technical Information TIPT Resources Why Telstra Popular pages Visit a store Telstra Business Partners Get help with your mobile Help Support Telstra Home Business Enterprise Help Support TIPT Resources 3rd Party Application Announcements Brochures Contact Us Find Nearest Business Partner T Suite Application Partners Make a complaint Visit a Store FAQs Glossary Critical Information Summary Software Downloads TID Technical Information TIPT Resources How to Videos Application Downloads Call Centre Configuring Your Service Customer Administrator Hardware Software Requirements Phone Users miRECEPTION TIPT Platform Major Upgrade UC One 3rd Party Application What s New Why Telstra Number of containers in this row 1 3rd Party Applications Label Request Access to Application Lab Anchor Request Access to Application Lab Sub Template Content Id Request Access to Application Lab Content Areas Row 1 A Request Access to Application Lab Listed below are the forms that must be completed to request access to the Telstra Lab for Self Certification of applications For further information please contact XsiLabAccess team telstra com 3rd Party Applications Lab Access Request Label Connectivity Tests Anchor Connectivity Tests Sub Template Content Id Connectivity Tests Content Areas Row 1 A Connectivity Tests Prior to calling Telstra Help Desk for support on 3 rd party application please perform the following Connectivity tests to ensure the Telstra platform is operational 3rd Party Applications Lab Connectivity Tests Label Compliant 3rd Party Applications Anchor Compliant 3rd Party Applications Sub Template Content Id Compliant 3rd Party Applications Content Areas Row 1 A Compliant 3rd Party Applications

    Original URL path: http://www.telstra.com.au/business-enterprise/help-support/tipt-resources/3rd-party-application/index.htm (2014-01-05)
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  • Telstra - What's New - TIPT Resources
    provides support for Internet Explorer 9 for Windows 7 32 bit 10 August 2012 The most recent release of the Telstra Telephony Toolbar R17 SP4 Build 69 provides support for Office 2010 Windows 7 64 bit and Firefox 11 3 August 2012 We have released updated versions of the Toolbar miReception and Call Centre clients on the Applications Download page The new version of the Toolbar now includes Office 2010 Windows 7 64 bit support The new versions of the miReception and Call Centre clients no longer required the installation of Java update 22 to be installed 13 February 2012 Telstra has launched our new TIPT Call Centre Premium TIPT Call Centre offers two packages to suit varying needs You can choose a Call Centre Standard or upgrade to more advanced features with Call Centre Premium 17 January 2012 We have updated the Configuring Your Service guide to assist you in configuring your service prior to installation of your handsets to ensure a smooth implementation As we value your feedback a new TIPT Training Evaluation form has been added We have added a new Planned Service Interruptions page to keep you informed of any changes that may impact your service We have added Quick Reference and Feature Guides for the Polycom IP235 Handset These can be found on the Phone Users page 23 September 2011 We have added a new guide to assist you in configuring your service prior to installation of your handsets to ensure a smooth implementation The Customer Detailed Integration Guide has been extensively updated including several new mandatory IP address ranges you will need to configure in your existing network 18 July 2011 Migrating your Customnet services to a new TIPT or SIP Connect service as part of an overall IP solution is now easier as 10 number blocks can also be migrated in addition to 100 number blocks Older updates 18 July 2011 Busy Lamp Field BLF is a feature that allows a customer user to monitor the telephony presence ie busy ringing or available of other users by the use of the line key LED lights on their handset as well as transfer and pick up calls more efficiently For example a receptionist can see who is free and can then simply transfer the call to that person With this feature TIPT customers will enjoy an improved level of workplace productivity by making call handling more efficient which means you can spend less time managing your calls and more time answering them Importantly this feature will enable TIPT customers to access the same capability available on Key Telephone Systems KTS PBX s and CustomNet BLF will be available to all Telstra IP Telephony TIPT customers and users i e Basic Standard or Executive Feature packs provisioned via the DMS server i e a customer who was provisioned post April 2011 at no additional charge As part of the Pre Sales process you will need to advise Telstra whether BLF is required and if so

    Original URL path: http://www.telstra.com.au/business-enterprise/help-support/tipt-resources/whats-new/index.htm (2014-01-05)
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  • Telstra Contact Us - Email Us
    much information as possible to enable us to better respond to your enquiry Telstra Service Area Select One Access for Everyone program Braille Bill Directory Assistance Helpline Disability Enquiry Hotline Investor Relations Payphone Services Sponsorship Enquiries Denotes mandatory fields Please complete all mandatory fields enter 0 if you do not have the information for a field Please enter your comment query How would you like to be contacted By email

    Original URL path: https://www.telstra.com.au/webforms/contact-corporate/?page=Investor%20Relations (2014-01-05)
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  • Telstra Business - My Account FAQs
    Connect Bundles Enterprise Solutions Cloud Services Communications Collaboration Customer Contact Solutions Industries Industry Solutions Digital Media and Content Services Managed Data Networks Mobile Assets Workforce Network Solutions Network Applications and Services Partners Alliances Security Services Popular pages Internet Direct Office Mobility Whispir Messaging WAN Optimisation Resources Insights Towards a Clever Australia The Overland Office Case Studies Audio Podcasts Videos Whitepapers NEXT Newsletter The Clever Australian Smarter Business Ideas Video Is The New Voice Look Who s Talking Popular pages Whitepapers News Videos Account Services Register Enrol My Account Your Telstra Tools Updating Your Account T Analyst Popular pages Manage Network Pay a bill Mobile Data Usage Meter Switch to email bill Help Support Announcements Brochures Contact Us FAQs Glossary Critical Information Summary Software Downloads TID Technical Information TIPT Resources Why Telstra Popular pages Visit a store Telstra Business Partners Get help with your mobile Account Services Telstra Home Business Enterprise Account Services My Account FAQs Register Enrol My Account Billing Support Manage Network My Account Help FAQs Your Telstra Tools Manage Account Feature Network Changes Mobiles Voice Data Manage Network CustomNet Digital Data Services Ethernet MAN Firewall Intrusion Detection Inbound Security Services Internet Direct Manage IP Managed Voice Remote Working

    Original URL path: http://www.telstra.com.au/business-enterprise/account-services/my-account/faqs/index.htm?answerKeyword=my%20account (2014-01-05)
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  • FAQ's
    Bundles Enterprise Solutions Cloud Services Communications Collaboration Customer Contact Solutions Industries Industry Solutions Digital Media and Content Services Managed Data Networks Mobile Assets Workforce Network Solutions Network Applications and Services Partners Alliances Security Services Popular pages Internet Direct Office Mobility Whispir Messaging WAN Optimisation Resources Insights Towards a Clever Australia The Overland Office Case Studies Audio Podcasts Videos Whitepapers NEXT Newsletter The Clever Australian Smarter Business Ideas Video Is The New Voice Look Who s Talking Popular pages Whitepapers News Videos Account Services Register Enrol My Account Your Telstra Tools Updating Your Account T Analyst Popular pages Manage Network Pay a bill Mobile Data Usage Meter Switch to email bill Help Support Announcements Brochures Contact Us FAQs Glossary Critical Information Summary Software Downloads TID Technical Information TIPT Resources Why Telstra Popular pages Visit a store Telstra Business Partners Get help with your mobile Account Services Telstra Home Business Enterprise Account Services Your Telstra Tools FAQs Register Enrol My Account Billing Support Manage Network My Account Help FAQs Your Telstra Tools Manage Account Feature Network Changes Mobiles Voice Data Manage Network CustomNet Digital Data Services Ethernet MAN Firewall Intrusion Detection Inbound Security Services Internet Direct Manage IP Managed Voice Remote Working

    Original URL path: http://www.telstra.com.au/business-enterprise/account-services/your-telstra-tools/faqs/index.htm?answerKeyword=ytt (2014-01-05)
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  • Telstra Business - Fire Line Service
    Microsoft Office 365 Microsoft Office 365 Bundle Management Applications CRM Finance HR Security Applications Endpoint Network Servers Backup and Archiving Email Archiving PC Server Consulting Websites and Domains Website Design Design it for me Design it yourself Website Hosting Domain Names Internet Data Telstra Mobile Broadband Plans and Pricing Devices Accessories Internet Tablets Toshiba z10t Samsung GALAXY 10 1 2014 iPad Wi Fi 4G Advanced Network Gateways USB 4G Wireless Gateways Telstra Outdoor Gateway Ethernet DSL Business Broadband ADSL Business Broadband Ethernet Ethernet ATM Ethernet Line Ethernet Lite Fire Line Service National Broadband Network Business Solutions Accounting Mobile Health Care Tradesmen Real Estate Managed Services Facilities Access Non Carrier IP Network Services IP Applications Iterra IP Satellites Next IP Network Private IP Networking Machine 2 Machine Managed Radio Wireless Mobiles Windows Phone 8 Apple iPhone BlackBerry Blackberry Q10 Blackberry Z30 Huawei Huawei Ascend P2 HTC Windows Phone 8S by HTC Windows Phone 8X by HTC HTC One HTC One Mini HTC One Max LG LG Optimus G Google Nexus 5 Motorola Motorola DEFY Motorola RAZR HD Motorola RAZR M Nokia Nokia Lumia 920 Nokia Lumia 925 Nokia Lumia 625 Nokia Lumia 1020 Samsung Samsung GALAXY Note 3 Samsung GALAXY S II 4G Samsung GALAXY S III 4G Samsung GALAXY S4 Samsung Galaxy S4 Mini Sony Sony Xperia P Sony Xperia Z Sony Xperia Z1 Telstra Telstra Dave Telstra EasyTouch Discovery 3 Telstra Explorer Telstra Tough 2 T54 Extra Services Business International Packs Mobile Data Packs Messaging Applications MessageBank Mobile Business Applications Telstra Mobile Device Management International Roaming Packs Plans Troubleshooting What do I need to do Mobile Plans Business Fleet Connect Business Performance No Lock in Plans Business Performance Data Share Packages Telstra Mobile Smart Antenna Telstra 4G Telephony Telstra Business Systems Extra Services New Connections IP Telephony Plans Pricing BusinessLine Plans Business Connect Plans Managed Voice Services Wireless Voice Telstra Business Catalogue Number of containers in this row 1 Fire Line Service South Australia Number of containers in this row 1 Number of containers in this row 1 As a company you may be required to protect your building from fire That s why we ve entered into a unique partnership with the South Australian Metropolitan Fire Service MFS to help keep you safe The Telstra Fire Line service is designed to maximise fire detection and help alert the MFS when your business is in danger It s connected to the fire alarm at your premises and communicates with MFS headquarters via their purpose built network It s made up of two connection components an IP WAN port network service and an IP WAN standard connection using the public switched telephone network site service The monitoring solution provided by the MFS also includes a back up service based on a wireless connection over the Telstra Next G network This is incorporated into the Alarm Signalling Equipment ASE installed at your premises by your alarm service provider Number of containers in this row 1 Benefits Help keep your business and

    Original URL path: http://www.telstra.com.au/business-enterprise/business-products/internet-data/fire-line-service/index.htm (2014-01-05)
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