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  • Telstra Business - Lodge a Complaint
    to Videos Application Downloads Call Centre Configuring Your Service Customer Administrator Hardware Software Requirements Phone Users miRECEPTION TIPT Platform Major Upgrade UC One 3rd Party Application What s New Why Telstra Number of containers in this row 1 Making a complaint Number of containers in this row 1 Number of containers in this row 1 Sorry to see you here Something must ve gone wrong for you to visit our complaints page Below there are a number of ways to get in touch with us so we can make amends Number of containers in this row 1 By Phone Business customers 13 2000 and say complaint Enterprise and Government customers 1800 730 062 8 00am 6 00pm local time Monday to Friday Disability Enquiry Hotline 1800 808 981 TTY Number of containers in this row 3 Online Please provide us with as much information as possible to enable us to better respond to your matter Online complaint form By Mail Send us a letter addressed to Telstra Locked Bag 20026 Melbourne VIC 3001 By Fax If you would prefer to send us your complaint by fax you can do so on 1800 753 949 Label What we aim to do when you make a complaint Anchor what we aim to do Sub Template Content Id Content Areas Row 1 A What we aim to do when you make a complaint When you call Telstra the consultant that answers your call will aim to resolve your issue with you on the spot When you fax email or write to us we aim to acknowledge emails and letters within one business day of receipt If we need to investigate your complaint further we aim to resolve it or tell you what we re doing to resolve it within five business days We ll also provide you with a reference number for your complaint While your complaint is being investigated we will provide you with updates of our progress so that you are aware of what is happening with your complaint We will aim to provide you with a resolution to your complaint within 15 business days of you raising it Label If you would like further investigation Anchor further investigation Sub Template Content Id Content Areas Row 1 A If you would like further investigation If you are not satisfied with the resolution or the investigation of your complaint it will be escalated to the next level of management or a Case Manager in a specialised customer relations area The manager of your complaint will deal with you personally to discuss your complaint and the resolutions you have been offered If you are a small business customer and we remain unable to resolve your complaint to your satisfaction you can contact the Telecommunications Industry Ombudsman TIO The TIO is an office of last resort for complaints about telecommunications services Telstra asks that if you do have a complaint you give us the chance to resolve it before going to the TIO If

    Original URL path: http://www.telstra.com.au/business-enterprise/help-support/contact-us/make-a-complaint/index.htm (2014-01-05)
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  • Register Enrol My Account Your Telstra Tools Updating Your Account T Analyst Popular pages Manage Network Pay a bill Mobile Data Usage Meter Switch to email bill Help Support Announcements Brochures Contact Us FAQs Glossary Critical Information Summary Software Downloads TID Technical Information TIPT Resources Why Telstra Popular pages Visit a store Telstra Business Partners Get help with your mobile Help Support Telstra Home Business Enterprise Help Support TIPT Resources How to Videos Announcements Brochures Contact Us Find Nearest Business Partner T Suite Application Partners Make a complaint Visit a Store FAQs Glossary Critical Information Summary Software Downloads TID Technical Information TIPT Resources How to Videos Application Downloads Call Centre Configuring Your Service Customer Administrator Hardware Software Requirements Phone Users miRECEPTION TIPT Platform Major Upgrade UC One 3rd Party Application What s New Why Telstra Number of containers in this row 1 How To Videos Label UC One Anchor uc one Sub Template Content Id Content Areas Row 1 A UC One UC One PC Desktop Label Telstra Telephony Toolbar Anchor telstra telephony toolbar Sub Template Content Id Content Areas Row 1 A Telstra Telephony Toolbar Call Control Services Label Call Centre Anchor call centre Sub Template Content Id Content Areas Row 1 A Call Centre Exploring the Call Centre Agent screens Call Centre Agent commonly used features Exploring the Call Centre Supervisor screens Call Centre Supervisor commonly used features Label miRECEPTION Anchor mireception Sub Template Content Id Content Areas Row 1 A miRECEPTION Exploring miRECEPTION screens miRECEPTION Managing Calls Label Handsets Anchor handsets Sub Template Content Id Content Areas Row 1 A Handsets Exploring the VVX500 Media phone VVX500 Media phone features VVX500 Media Phone Call control Exploring the IP450 phone IP450 phone features IP450 phone call control Label CommPilot Customer Group Administrator Anchor commpilot Sub Template Content Id

    Original URL path: http://www.telstra.com.au/business-enterprise/help-support/tipt-resources/how-to-videos/index.htm (2014-01-05)
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  • Telstra - Applications Downloads - TIPT Resources
    Videos Application Downloads Call Centre Configuring Your Service Customer Administrator Hardware Software Requirements Phone Users miRECEPTION TIPT Platform Major Upgrade UC One 3rd Party Application What s New Why Telstra Number of containers in this row 1 Application Downloads Number of containers in this row 1 Number of containers in this row 1 To be able to use the Telstra IP Telephony TIPT clients you need administrator access rights for your PC to allow the installation to occur check with your Customer Administrator a software licence to use the client based on the TIPT feature packs you have assigned to meet minimum software and hardware requirements For instructions on how to install and use the clients refer to the relevant Feature Guides TIPT UC One To install TIPT UC One on your PC Desktop C lick the following link TIPT UC One for PC Desktop Unzip this file once it has been downloaded then enter your username and password To install TIPT UC One on your MAC Desktop Click the following link TIPT UC One for MAC Desktop To install TIPT UC One on your Mobile Go to AppStore for iOS devices or Play store for Android devices search for tipt uc one then download the TIPT UC One app Enter the following details in the Device configuration address field https cmanager tipt telstra com uc one mobile Telstra Telephony Toolbar Please note the current supported version of the client is R17 SP4 MB15 Build 86 Last updated 08 08 2013 To install right click Download Now zipped exe ZIP 21 2MB or Download Now zipped msi ZIP 21 1MB and select Save Target As then run the file from your computer For users with Firefox it is recommended to use the version of the toolbar R17 SP4 MB4 Build

    Original URL path: http://www.telstra.com.au/business-enterprise/help-support/tipt-resources/application-downloads/index.htm (2014-01-05)
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  • Telstra - Call Centre - TIPT Resources
    Centre Group Administrator Quick Reference guide PDF 412KB Standard Call Centre FAQ s PDF 451KB User Manuals The user manuals provide more detailed instructions and information on features and functionality Standard Call Centre Agent User guide PDF 2 29MB Standard Call Centre Supervisor User guide PDF 2 80MB Standard Call Centre Customer Group Administrator User guide PDF 1 30MB Standard Call Reporting guide PDF 2 02MB Application Downloads Log in to Call Centre Standard Call Centre Enhanced Reporting To view reports JavaScript must be enabled for Internet Explorer Learn how to enable JavaScript Open Internet Explorer Click the Tools button From the drop down list select Internet Options Select the Security tab Select the Internet Zone Click the Custom level button In the Scripting category select the Enable button for the Active Scripting subcategory In the Scripting category click the Enable button for the Allow status bar updates via script subcategory Click the Yes button when prompted with a message box asking Are you sure you want to change the settings for this zone Click the OK button in the Internet Options dialog Security tab Close and restart Internet Explorer In addition a setting is required to view reports in xls format Learn how to change your settings to view reports Open Internet Explorer Click the Tools button From the drop down list select Internet Options Select the Security tab Select the Internet Zone Click the Custom level button In the Downloads category select the Enable button for the Automatic prompting for file downloads subcategory Click the Yes button when prompted with a message box asking Are you sure you want to change the settings for this zone Click the OK button in the Internet Options dialog Security tab Close and restart Internet Explorer Call Centre To be able to use the Call Centre client you need a software licence to use the client based on the TIPT feature packs you have assigned either Call Centre Agent or Call Centre Supervisor to meet minimum software and hardware requirements For instructions on how to use the Call Centre clients refer to the Call Centre videos and Agent and Supervisor User guides Label Call Centre Premium Anchor call centre premium Sub Template Content Id Content Areas Row 1 A B Call Centre Premium Quick Reference Guides Single page guides outlining the main features together with explanations of the buttons icons Premium Call Centre Agent Quick reference guide PDF 260KB Premium Call Centre Supervisor Quick reference guide PDF 334KB Premium Call Centre FAQ s PDF 440KB Handset Guides Telstra Call Centre IP450 Phone quick reference guide PDF 203KB Telstra Call Centre IP550 560 Phone quick reference guide PDF 249KB Telstra Call Centre IP650 Phone quick reference guide PDF 258KB Telstra Call Centre IP670 Phone quick reference guide PDF 258KB Telstra Call Centre IP450 550 560 650 670 Phone Feature guide PDF 525KB User Manuals The user manuals provide more detailed instructions and information on features and functionality Premium Call Centre Supervisor User guide

    Original URL path: http://www.telstra.com.au/business-enterprise/help-support/tipt-resources/call-centre/index.htm (2014-01-05)
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  • Telstra - Configuring Your Service - TIPT Resources
    Insights Towards a Clever Australia The Overland Office Case Studies Audio Podcasts Videos Whitepapers NEXT Newsletter The Clever Australian Smarter Business Ideas Video Is The New Voice Look Who s Talking Popular pages Whitepapers News Videos Account Services Register Enrol My Account Your Telstra Tools Updating Your Account T Analyst Popular pages Manage Network Pay a bill Mobile Data Usage Meter Switch to email bill Help Support Announcements Brochures Contact Us FAQs Glossary Critical Information Summary Software Downloads TID Technical Information TIPT Resources Why Telstra Popular pages Visit a store Telstra Business Partners Get help with your mobile Help Support Telstra Home Business Enterprise Help Support TIPT Resources Configuring Your Service Announcements Brochures Contact Us Find Nearest Business Partner T Suite Application Partners Make a complaint Visit a Store FAQs Glossary Critical Information Summary Software Downloads TID Technical Information TIPT Resources How to Videos Application Downloads Call Centre Configuring Your Service Customer Administrator Hardware Software Requirements Phone Users miRECEPTION TIPT Platform Major Upgrade UC One 3rd Party Application What s New Why Telstra Number of containers in this row 1 Configuring Your Service Number of containers in this row 1 Number of containers in this row 1 Important Note We cannot book a technician and or trainer until you have completed this form and returned it to your Project Manager When you deploy your new TIPT service into your business you will need the following important information We request that you complete this Configurator to help ensure a successful implementation You must submit the results by email to your Telstra Project Manager prior to any appointments for installation and training Download the TIPT Configuring Your Service Quick Setup Guide PDF 409KB Number of containers in this row 1 Further support For How to support the How to Help Desk can

    Original URL path: http://www.telstra.com.au/business-enterprise/help-support/tipt-resources/configuring-your-service/index.htm (2014-01-05)
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  • Telstra - Customer Administrator - TIPT Resources
    Telephony service for a group site or a number of group sites It is your responsibility to configure users and group services Importantly you are also the central point of contact for reporting of faults and requests for billable adds moves and changes AMCs for phone users in your groups Customer Administrator Roles and Responsibilities PDF 282kB Customer Administrator Reference Manual PDF 14 3MB This website has a range of resources to ensure that you are adequately equipped to fulfil this function Label Quick reference guides Anchor quickreferenceguides Sub Template Content Id Content Areas Row 1 A Quick reference guides Single page guides outlining the main features together with explanations of the buttons icons Customer Administrators Hunt Group Quick Reference Guide PDF 391kB Telstra Call Pick Up Quick Reference Guide PDF 247kB Group Conferencing Quick Reference Guide PDF 195kB Moving Services Between Users Quick Reference Guide PDF 235kB Label Feature guides Anchor featureguides Sub Template Content Id Content Areas Row 1 A Feature guides Multiple page guides that provide more detailed information on features and functionality Any new enterprise group or site provisioned after 18 April 2011 will be configured to use Device Management System Customer Group Administrator Shared Call Appearance Feature Guide PDF 382kB Customer Group Administrator Device Management Feature Guide PDF 731kB Auto Attendant Feature Guide PDF 464kB Hoteling Feature Guide PDF 347kB Anywhere Feature Guide for Customer Administrators PDF 943kB Busy Lamp Field BLF Feature Guide for Customer Group Administrators PDF 330kB Premium Call Centre CEA settings PDF 207kB Label User manuals Anchor usermanuals Sub Template Content Id Content Areas Row 1 A User manuals The User manual provides extensive operating instructions on Call Centre features and functionality Customer Administrator Reference Manual PDF 14 3MB Provisioning UC One for CGA s PDF 438KB Label Technical information Anchor technicalinformation Sub Template Content Id Content Areas Row 1 A Technical information Customer Administrators Any new enterprise group or site provisioned after 18 April 2011 will be configured to use Device Management System Customer Detailed Integration Guide PDF 2 08MB TIPT Lync 2010 Configuration Guide PDF 1 90MB TIPT Lync 2013 Configuration Guide PDF 1 18MB TIPT Customer Group Administrator Checklist PDF 84kB Label Adds moves and changes Anchor addsmoveschanges Sub Template Content Id Content Areas Row 1 A Adds moves and changes The TIPT Add Move and Changes tool allows you to request the following types of changes to your TIPT service Add remove quantity of authorised service packs Upgrade and downgrade quantity of authorised service packs Add remove group service Call Centre Hunt Group Auto Attendant Group Conferencing Configure complex services Add remove modify the Customer Administrator Modify Enterprise Profile Order new CPE Request additional training For other changes such as adding a TIPT group or a new number range please contact your Telstra Account Executive The terms and conditions set out in your agreement with us apply to any add move or change made using the Add Move and Changes Tool To use the TIPT Adds Moves

    Original URL path: http://www.telstra.com.au/business-enterprise/help-support/tipt-resources/customer-administrator/index.htm (2014-01-05)
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  • Telstra - Hardward and Software Requirements - TIPT Resources
    Content Services Managed Data Networks Mobile Assets Workforce Network Solutions Network Applications and Services Partners Alliances Security Services Popular pages Internet Direct Office Mobility Whispir Messaging WAN Optimisation Resources Insights Towards a Clever Australia The Overland Office Case Studies Audio Podcasts Videos Whitepapers NEXT Newsletter The Clever Australian Smarter Business Ideas Video Is The New Voice Look Who s Talking Popular pages Whitepapers News Videos Account Services Register Enrol My Account Your Telstra Tools Updating Your Account T Analyst Popular pages Manage Network Pay a bill Mobile Data Usage Meter Switch to email bill Help Support Announcements Brochures Contact Us FAQs Glossary Critical Information Summary Software Downloads TID Technical Information TIPT Resources Why Telstra Popular pages Visit a store Telstra Business Partners Get help with your mobile Help Support Telstra Home Business Enterprise Help Support TIPT Resources Hardware Software Requirements Announcements Brochures Contact Us Find Nearest Business Partner T Suite Application Partners Make a complaint Visit a Store FAQs Glossary Critical Information Summary Software Downloads TID Technical Information TIPT Resources How to Videos Application Downloads Call Centre Configuring Your Service Customer Administrator Hardware Software Requirements Phone Users miRECEPTION TIPT Platform Major Upgrade UC One 3rd Party Application What s New Why Telstra Number of containers in this row 1 Hardware Software Requirements Number of containers in this row 1 Number of containers in this row 1 Here you will find the minimum Hardware and Software Requirements for Telstra IP Telephony clients Download the TIPT Clients Hardware and Software Requirements PDF 198KB Number of containers in this row 1 Further support For How to support the How to Help Desk can be contacted on 1800 648 116 from 8am to 8pm AEST If you are experiencing any problems please contact your Customer Administrator If you cannot resolve your issue or problem

    Original URL path: http://www.telstra.com.au/business-enterprise/help-support/tipt-resources/hardware-and-software-requirements/index.htm (2014-01-05)
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  • Telstra - Receptionist - TIPT Resources
    Videos Account Services Register Enrol My Account Your Telstra Tools Updating Your Account T Analyst Popular pages Manage Network Pay a bill Mobile Data Usage Meter Switch to email bill Help Support Announcements Brochures Contact Us FAQs Glossary Critical Information Summary Software Downloads TID Technical Information TIPT Resources Why Telstra Popular pages Visit a store Telstra Business Partners Get help with your mobile Help Support Telstra Home Business Enterprise Help Support TIPT Resources miRECEPTION Announcements Brochures Contact Us Find Nearest Business Partner T Suite Application Partners Make a complaint Visit a Store FAQs Glossary Critical Information Summary Software Downloads TID Technical Information TIPT Resources How to Videos Application Downloads Call Centre Configuring Your Service Customer Administrator Hardware Software Requirements Phone Users miRECEPTION TIPT Platform Major Upgrade UC One 3rd Party Application What s New Why Telstra Number of containers in this row 1 miRECEPTION Number of containers in this row 1 Number of containers in this row 1 Telstra IP Telephony provides receptionists with new ways of managing and screening inbound calls through a PC based Console application specifically developed for receptionists and attendants to provide greater power control and flexibility Label Quick reference guides Anchor quick reference guides Sub Template Content Id Content Areas Row 1 A Quick reference guides Single page guides outlining the main features together with explanations of the buttons icons miRECEPTION Using miRECEPTION Quick Reference Guide PDF 322KB miRECEPTION Keyboard Shortcuts PDF 65KB Label Feature guides Anchor feature guides Sub Template Content Id Content Areas Row 1 A Feature guides Single page guides outlining the main features together with explanations of the buttons icons Attendant Console Call Manager Attendant Console Call Manager Feature Guide PDF 502kB Label User manual Anchor user manual Sub Template Content Id Content Areas Row 1 A User manual The User

    Original URL path: http://www.telstra.com.au/business-enterprise/help-support/tipt-resources/receptionist/index.htm (2014-01-05)
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