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  • Help and support - ING DIRECT
    property Your tools Business calculators Business interest rates About us Contact us Help and support BSB 923 100 Home Help and support Help and support At your service 24 7 Help and support Need help Chances are you ll find the answer here If you don t call our Australia based customer care specialists on 133 464 General Everyday banking Savings Home loans Superannuation Business General General FAQs Documents and forms FAQs Who owns ING DIRECT Australia How secure is ING DIRECT Australia Is ING DIRECT covered by the Government Guarantee also known as the Financial Claims Scheme View more Documents and forms ING Privacy Policy PDF Code of banking practice PDF General Information on the Code of Banking Practice PDF View more Online and mobile banking Tips hints and guides Online and mobile banking How do I move my money How do I make a BPAY payment How do I change my contact details View more Tips hints and guides Ways to bank with ING DIRECT Financial hardship View more Everyday banking Everyday banking FAQs Documents and forms Cash back ulator FAQs Can I use my Orange Everyday Visa Debit card overseas How do I transfer money internationally How do I activate my new Orange Everyday account View more Documents and forms Orange Everyday terms and conditions booklet dated 12 March 2014 PDF Orange Everyday fees and limits schedule dated 4 January 2013 PDF View more Cash back ulator Why pay full price at the shops when you could get 2 cash back Find out how much it s possible to get back with the Cash back ulator Calculate now Savings Savings FAQs Documents and forms FAQs How do I activate my Savings Maximiser account How do you calculate interest on Savings Maximiser accounts Can I put more money into my Personal Term Deposit How does the tiering work on a Savings Accelerator View more Documents and forms Savings Maximiser application form PDF Personal Term Deposit application form to send to ING DIRECT Savings Accelerator application form PDF View more Tips hints and guides Calculators Tips hints and guides 5 ways to save money when you have small children Student savings A conundrum Australians treble their savings efforts View more Calculators Regular savings calculator Term deposit calculator Budget planner View more Home loans Home loans FAQs Documents and forms FAQs How can I apply for a home loan Where do I send my home loan application form What s an interest only home loan Am I eligible for the first home owners grant View more Documents and forms Home loan application form PDF Home loans made easy PDF Pre settlement fees and charges PDF View more Tips hints and guides Calculators Tips hints and guides First home loan buyers guide Finding the home you want View more Calculators 2 minute borrowing power calculator Home loan repayments calculator Stamp duty calculator View more Superannuation Superannuation FAQs Documents and forms FAQs What is the Living Super Balanced option and how does

    Original URL path: http://www.ingdirect.com.au/help-and-support.html (2014-07-08)
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  • Switching bank accounts - Everyday Banking - ING DIRECT
    You choose the timeframe Your tools How Living Super works Living Super investment options Superannuation calculators Superannuation interest rates Business Business Straightforward banking for your business All business More about business Business Optimiser High variable interest business savings account with 24 7 access Business Term Deposit High fixed interest rate for business savings You choose the timeframe Commercial Loans For investors looking to refinance or purchase commercial property Your tools Business calculators Business interest rates About us Contact us Help and support BSB 923 100 Home Everyday banking Switching bank accounts Ready to switch Follow these simple steps Ready to switch Once you ve opened your Orange Everyday it s easy to move all your regular payments across to this account Things like phone bills house repayments and your hard earned salary Then you ll have all your banking in one simple place Take these simple steps to switch Let us help Take these simple steps to switch Take these simple steps to switch Step 1 List all your regular payments Step 2 Add them to your Orange Everyday Step 1 List all your regular payments You might already know them all If you don t simply Check past statements from your previous bank for Recurring Payments are made to your providers or merchants where you have supplied your Visa Debit or MasterCard Debit card number Recurring Payments Pay Anyone are payments you make using your financial institution s online banking e g child s monthly pocket money Pay Anyone and BPAY Billers companies you pay via BPAY using their Biller Code and your Bill Reference details e g mobile utilities BPAY Billers Contact your previous bank for a list of Direct Debits are payments where you authorise a company e g utilities phone insurance to automatically debit agreed amounts from your account Direct Debits Direct Credits are payments organised to automatically be credited into your account e g wages rental income share dividends child support Direct Credits and Periodical Payments are standing instructions given to your financial institution to make regular payments from your account e g rent mortgage Periodical Payments from the last 13 months Step 2 Add them to your Orange Everyday It s easy to add all your regular payments to your Orange Everyday Salary payments Tell your employer that you ve changed bank accounts You can use this Salary Deposit letter Periodical payments Pay Anyone and BPAY Login to online banking to set these up It s quick and simple to do Other debits and credits Tell each company that debits money from or credits money to your account that you ve changed banks Use this company contact list to find the contact details web phone and postal address of the companies you need If you want to write letters to individual companies these templates will help Direct Debit Direct Credit Share Dividends Change Card Details Let us help Let us help Step 1 Give us your go ahead Step 2 We ll get a

    Original URL path: http://www.ingdirect.com.au/everyday-banking/ready-to-switch.html?pid=vis:hph2:def:swt (2014-07-08)
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  • Ways to bank - ING DIRECT
    more Moving money Paying bills Changing contact details Changing personal details Mobile app Mobile app With the ING DIRECT mobile app your bank s in your pocket 24 7 It s so simple to use it makes banking a breeze Do your banking on the go Check your balances instantly and for your bank accounts log in to move your money pay friends pay bills and more You can even tell your friends you ve paid them via SMS or email Watch these guided tours to learn more Getting started Moving money Paying bills Balance QuickView Reorder accounts Customer care Customer care We re here to help 24 7 Our Australia based customer care specialists are here to answer any questions you have and help with all your everyday banking tasks We ll also help with the things you can t do online like moving money between home loans requesting home loan bank cheques and closing an account Call our Australia based customer care specialists 24 7 on 133 464 Or visit our Customer Information Centre between 9am 5pm Monday to Friday closed public holidays at 140 Sussex Street Sydney Phone banking Phone banking Day to day banking made simple Our automated phone banking service is quick to set up and simple to use making it a secure and convenient way to manage your money By using your phone s keypad you can transfer funds pay bills check your balance or transaction history and even do admin tasks like registering for online statements Call our Australia based customer care specialists 24 7 on 133 464 Or visit our Customer Information Centre between 9am 5pm Monday to Friday closed public holidays at 140 Sussex Street Sydney Get started now Simply call 133 464 and press 1 You ll need your Client Number and Access Code Australia Post Australia Post Bank Post is just like a branch While we re proud to be a branchless bank we know you sometimes want to do your banking face to face So we ve partnered with Australia Post to give you access to 3 300 of their Bank Post outlets Here you can provide proof of identity required to open some accounts and make cheque or cash deposits into your Orange Everyday Call our Australia based customer care specialists 24 7 on 133 464 Find your nearest Bank Post outlet EFTPOS and ATMs EFTPOS and ATMs Worldwide access to your cash With an Orange Everyday you can use your Visa Debit card online over the phone over the counter at ATMs and overseas Here s how In Australia ATMs every ATM in Australia is free no matter who it s operated by when you deposit 1 000 or more per month from an external account into your Orange Everyday EFTPOS it s free and when you withdraw 200 or more we ll even pay you 0 50 When you travel 2 50 international ATM fee no matter how much you withdraw Low 2 5 fee

    Original URL path: http://www.ingdirect.com.au/ways-to-bank.html?pid=vis:hph3:def:mob (2014-07-08)
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  • Rates and fees - Interest Rates - ING DIRECT
    Mortgage Simplifier Low variable interest rate home loan with no ongoing monthly or annual fees Smart Home Loan Package your finances into a line of credit linked to a nil interest credit card Action Equity Loan Line of credit home loan that gives you access to existing equity in your property Fixed Rate Loan Fixed interest rate home loans for terms of one to five years Construction Loan Interest only variable rate home loan to help you through your construction Commercial Loans For investors looking to refinance or purchase commercial property Your tools Not sure where to start Compare all home loans Home loan calculators Home loan interest rates Superannuation Superannuation Easy to understand super with low fee and even no fee options All superannuation More about super and retirement Living Super The first Balanced option available to all Australians with no admin or management fees SMSF Cash High variable interest rate on the cash component of your SMSF SMSF Term Deposit High fixed interest rate for your SMSF You choose the timeframe Your tools How Living Super works Living Super investment options Superannuation calculators Superannuation interest rates Business Business Straightforward banking for your business All business More about business Business Optimiser High variable interest business savings account with 24 7 access Business Term Deposit High fixed interest rate for business savings You choose the timeframe Commercial Loans For investors looking to refinance or purchase commercial property Your tools Business calculators Business interest rates About us Contact us Help and support BSB 923 100 Home Rates and fees Rates and fees Rates and fees Interest rates Savings rates Home loan rates Business rates Term deposits rates Superannuation rates Fees and charges Orange Everyday fees Home loan fees Living Super fees More about ING DIRECT interest rates and fees When interest

    Original URL path: http://www.ingdirect.com.au/rates-and-fees.html (2014-07-08)
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  • General Documents and Forms - ING DIRECT
    looking to refinance or purchase commercial property Your tools Not sure where to start Compare all home loans Home loan calculators Home loan interest rates Superannuation Superannuation Easy to understand super with low fee and even no fee options All superannuation More about super and retirement Living Super The first Balanced option available to all Australians with no admin or management fees SMSF Cash High variable interest rate on the cash component of your SMSF SMSF Term Deposit High fixed interest rate for your SMSF You choose the timeframe Your tools How Living Super works Living Super investment options Superannuation calculators Superannuation interest rates Business Business Straightforward banking for your business All business More about business Business Optimiser High variable interest business savings account with 24 7 access Business Term Deposit High fixed interest rate for business savings You choose the timeframe Commercial Loans For investors looking to refinance or purchase commercial property Your tools Business calculators Business interest rates About us Contact us Help and support BSB 923 100 Home Help and support Documents and forms Documents and forms Here are all the documents and forms you need to do your banking with ING DIRECT General General Orange Everyday Savings Home loans Superannuation Business Jump to General documents Regulatory disclosures Remuneration disclosures Financials Wholesale market debt programs Sustainability reports General documents Power of attorney details form ING privacy policy Code of banking practice General information on the code of banking practice Back to top Regulatory disclosures Quarterly reports March 2014 December 2013 September 2013 June 2013 March 2013 December 2012 September 2012 June 2012 March 2012 December 2011 September 2011 June 2011 March 2011 December 2010 September 2010 June 2010 March 2010 December 2009 September 2009 June 2009 March 2009 December 2008 September 2008 Back to top Remuneration disclosures Annual reports December 2013 Back to top Financials ING DIRECT financials ING DIRECT 2013 Consolidated Financial Report Annual ING DIRECT 2012 Consolidated Financial Report Annual ING DIRECT 2011 Consolidated Financial Report Annual ING DIRECT 2011 Consolidated Financial Report Interim ING DIRECT 2010 Consolidated Financial Report Annual ING DIRECT 2010 Consolidated Financial Report Interim ING DIRECT 2009 Consolidated Financial Report Annual ING DIRECT 2009 Consolidated Financial Report Interim ING DIRECT 2008 Consolidated Financial Report Annual ING DIRECT 2007 Consolidated Financial Report Annual ING DIRECT 2006 Consolidated Financial Report Annual ING DIRECT 2005 Consolidated Financial Report Annual Back to top Wholesale market debt programs ING DIRECT issues debt into wholesale markets under the legal entity name of ING Bank Australia Limited Copies of the following programs can be downloaded from the following links Debt issuance program Covering stand alone debt issued between May 2002 and August 2006 ING Bank s global issuance program incorporating ING Bank Australia Limited as an issuer Covering issues since September 2006 Australian Commonwealth Government guaranteed debt issuance program Back to top Sustainability Reports Debt issuance program Covering stand alone debt issued between May 2002 and August 2006 ING Bank s global issuance program incorporating ING Bank Australia

    Original URL path: http://www.ingdirect.com.au/help-and-support/documents-and-forms/general.html (2014-07-08)
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  • Financial Hardship - ING DIRECT
    with low fee and even no fee options All superannuation More about super and retirement Living Super The first Balanced option available to all Australians with no admin or management fees SMSF Cash High variable interest rate on the cash component of your SMSF SMSF Term Deposit High fixed interest rate for your SMSF You choose the timeframe Your tools How Living Super works Living Super investment options Superannuation calculators Superannuation interest rates Business Business Straightforward banking for your business All business More about business Business Optimiser High variable interest business savings account with 24 7 access Business Term Deposit High fixed interest rate for business savings You choose the timeframe Commercial Loans For investors looking to refinance or purchase commercial property Your tools Business calculators Business interest rates About us Contact us Help and support BSB 923 100 Home Help and support Tips hints and guides Financial hardship Financial hardship Our approach to financial hardship At ING DIRECT we understand that our customers may experience difficulties coping with financial commitments due to unforeseen circumstances For example a loss of employment a relationship breakdown illness or injury may cause you to struggle with your loan repayments Our Hardship Team will try to help you find a suitable solution to manage your home loan repayments whilst you get back on your feet What are the options available There are various options available including the following Capitalisation of arrears Postpone or reduce repayments Change of home loan type Hardship assistance is designed for temporary relief to help you get back on your feet If your financial situation has changed permanently or you re unable to maintain repayments in the long term you may wish to seek advice from a Financial Counsellor Financial Counsellors Australia is an independent body who provides free confidential financial counselling For more information call 1800 007 007 or visit their website financialcounsellingaustralia org au How to apply Download our Statement of Financial Position form and Financial Hardship Relief Guide which explains what supporting documentation is required If you have any questions Email us at collections hardship ingdirect com au Or Call our Hardship Team on 1300 349 166 select option 2 on the greeting menu Monday to Friday 8 45am to 5 00pm EST Outside business hours please call 133 464 24 hours 7 days and speak with one of our Customer Care Specialists to assist with your enquiry Financial Counsellors Authorised Third Parties If you have a third party who you would prefer us to deal with make sure you nominate them as your Authorised Agent on the Statement of Financial Position form ING DIRECT also accepts industry standard forms including those used by Financial Counsellors What happens after you submit your application After we have received your application it will be assessed by one of our Hardship Specialists and we will notify you of the outcome within 21 days Should we require additional information one of our Hardship Specialists will contact you to discuss the matter

    Original URL path: http://www.ingdirect.com.au/help-and-support/tips-hints-guides/financial-hardship.html (2014-07-08)
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  • General FAQs - ING DIRECT
    have an existing term deposit greater than 250 000 Are deposits in foreign banks branches covered If I have funds with ING DIRECT and funds with another financial institution are both amounts guaranteed by the Government Where do I find more information about the Government Guarantee Back to top About ING DIRECT and ING Group How secure is ING DIRECT Australia Where does ING DIRECT Australia invest its money Is my money safe Does ING DIRECT Australia invest overseas Is ING DIRECT Australia exposed to US Sub Prime mortgage market issue Who owns ING DIRECT Australia Where can I find more on the latest information from ING Group Back to top Banking with us Contact us How do I deposit money if you don t have any branches What is a Customer Information Centre CIC Can I call ING DIRECT from overseas Can I get a fax number so I can lodge my application sooner Clarification of terms What is a business day What is a Direct Debit Request Service Agreement Cheques What sort of cheques can I deposit When do I start earning interest if I deposit a cheque When can I access money from a cheque What address do I send cheque deposits to Clearing and rejections Do I get interest on a deposit if it is rejected If I make a deposit or withdrawal from my external bank account when will the funds be cleared What is a Mistaken Internet Payment How can I report a Mistaken Internet Payment or an Unauthorised Transaction Account activation How will I know that my account is activated How long does it take for my account to be activated What is the BSB number for ING DIRECT Account maintenance How often will I receive a statement for my account How can I update my details Does ING DIRECT accept international currency How do I close my account How do I change the name used on my account What if I forget my access code or Visa Debit Card PIN Documentation What documents are needed for a deceased estate How do I certify a document Back to top ING DIRECT mobile Apple iOS What version of iOS does the app require What devices does the iOS app run on Android What version of Android does the app require What devices will the Android app run on Windows phone What version of Windows Phone does the app require What devices will the Windows app run on General mobile How much does the app cost Will the app run on my blackberry nokia other phone Can I use the app on more than one device Can my friends or family login to their ING DIRECT account on my device Will ING DIRECT ever ask me for my access code or phone password How do I update the app Do I need an internet connection Can I use the app while I m overseas What do I need to do to get started Do I

    Original URL path: http://www.ingdirect.com.au/help-and-support/faqs/general-faqs.html (2014-07-08)
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  • Tips, hints and guides - ING DIRECT
    Easy to understand super with low fee and even no fee options All superannuation More about super and retirement Living Super The first Balanced option available to all Australians with no admin or management fees SMSF Cash High variable interest rate on the cash component of your SMSF SMSF Term Deposit High fixed interest rate for your SMSF You choose the timeframe Your tools How Living Super works Living Super investment options Superannuation calculators Superannuation interest rates Business Business Straightforward banking for your business All business More about business Business Optimiser High variable interest business savings account with 24 7 access Business Term Deposit High fixed interest rate for business savings You choose the timeframe Commercial Loans For investors looking to refinance or purchase commercial property Your tools Business calculators Business interest rates About us Contact us Help and support BSB 923 100 Home Help and support Tips hints and guides Tips hints and guides General General Orange Everyday Savings Home loans Superannuation Business Jump to General Security Online and mobile banking General Ways to bank with ING DIRECT Financial hardship Statement of financial position Financial hardship relief Guide Back to top Online and mobile banking How do I move my money This guided tour shows how to move money in and out of your accounts How do I make a BPAY Payment You can use BPAY with Orange Everyday accounts and some home loan accounts Here s a handy demo to to show you how to pay via BPAY BPAY is a Registered Trademark of BPAY Pty Ltd ABN 69 079 137 518 How do I change my contact details If any of your details change such as your address mobile phone number or even your linked bank account you can easily update them online View this handy step

    Original URL path: http://www.ingdirect.com.au/help-and-support/tips-hints-guides/general.html (2014-07-08)
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