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  • IDS Group > IDS Profile > Quality Assurance
    Policy Complaints Handling Procedure Instruct IDS Service of Documents Locate Person of Interest Investigation Surveillance Field Call Links Employment Current Positions Fees Latest News Contact IDS Group Phone 61 7 3210 5000 Fax 61 7 3229 7323 After Hours 0400 007 999 Send Email Office Level 5 231 George Street Brisbane City QLD 4000 Australia View Street Map Postal PO Box 13173 George Street Post Office Brisbane QLD 4003 Australia DX DX 40166 Brisbane Uptown QLD Back to IDS Profile Quality Assurance IDS is certified to the Quality Assurance standard ISO 9001 2008 This certification has been obtained through CACS who are accredited through JAS ANZ IDS developed a Quality Management System QMS in order to assist IDS to achieve its objectives of providing excellent service to clients comply with statutory and regulatory requirements and effectively achieve its corporate mission IDS is committed to establishing documenting implementing and maintaining a Quality system throughout the organisation in order to provide the highest quality Investigations Intelligence and Process Serving services It is IDS policy to provide professional services that meet or exceed client expectations in a cost effective manner that comply with all external and internal IDS requirements procedures and policies IDS

    Original URL path: http://www.idsgroup.com.au/IDSProfile/QualityAssurance.aspx (2013-02-03)
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  • IDS Group > IDS Profile > Codes of Conduct and Ethics
    Resources and Training Video Services Process Serving Investigations Surveillance Location Enquiries Background Screening Policies Quality Statement Privacy Statement Pricing Policy Complaints Handling Procedure Instruct IDS Service of Documents Locate Person of Interest Investigation Surveillance Field Call Links Employment Current Positions Fees Latest News Contact IDS Group Phone 61 7 3210 5000 Fax 61 7 3229 7323 After Hours 0400 007 999 Send Email Office Level 5 231 George Street Brisbane City QLD 4000 Australia View Street Map Postal PO Box 13173 George Street Post Office Brisbane QLD 4003 Australia DX DX 40166 Brisbane Uptown QLD Back to IDS Profile Codes of Conduct Ethics As a member of the Institute of Mercantile Agents IMA IDS is subject to a strict Code of Conduct which binds the directors staff and sub contractors within our organisation IDS also follows the Codes of Conduct of the Australian Institute of Professional Intelligence Officers the World Association of Detectives WAD and the World Investigators Network Further as a member of the Institute of Mercantile Agents IMA IDS is also subject to a strict Code of Ethics which binds the directors staff and sub contractors within our organisation The Codes of Conduct and Ethics are incorporated into

    Original URL path: http://www.idsgroup.com.au/IDSProfile/CodesofConductandEthics.aspx (2013-02-03)
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  • IDS Group > IDS Profile > Disaster Recovery Plan
    Enquiries Background Screening Policies Quality Statement Privacy Statement Pricing Policy Complaints Handling Procedure Instruct IDS Service of Documents Locate Person of Interest Investigation Surveillance Field Call Links Employment Current Positions Fees Latest News Contact IDS Group Phone 61 7 3210 5000 Fax 61 7 3229 7323 After Hours 0400 007 999 Send Email Office Level 5 231 George Street Brisbane City QLD 4000 Australia View Street Map Postal PO Box 13173 George Street Post Office Brisbane QLD 4003 Australia DX DX 40166 Brisbane Uptown QLD Back to IDS Profile Disaster Recovery Plan Pursuant to our Quality Assurance System and in accordance with Standard IDS Policies and Procedures IDS has developed and implemented a Disaster Recovery Plan This Plan is to be utilised in the event of a disaster catastrophe or other significant event which causes major disruption to our functions It details instructions for recovery of critical business functions and allows IDS to be fully operational should our premises not be able to be accessed The Plan ensures continuity of IDS services in the event of various contingencies which would otherwise interrupt the provision of those services Accordingly clients can be secure in the knowledge that should such contingencies arise

    Original URL path: http://www.idsgroup.com.au/IDSProfile/DisasterRecoveryPlan.aspx (2013-02-03)
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  • IDS Group > IDS Profile > Resources and Training
    Phone 61 7 3210 5000 Fax 61 7 3229 7323 After Hours 0400 007 999 Send Email Office Level 5 231 George Street Brisbane City QLD 4000 Australia View Street Map Postal PO Box 13173 George Street Post Office Brisbane QLD 4003 Australia DX DX 40166 Brisbane Uptown QLD Back to IDS Profile Resources Training We believe in the proficient use of resources and the professional management of services which incorporates quality control risk management and compliance with statutory requirements This commitment means that the technological resources utilised by IDS are the most up to date available in the industry Our staff and contractors have a unique mix of high level skill sets covering investigations law human resources and research analysis IDS delivers expert services reflecting the depth and breadth of our staff resources Our ongoing commitment to training ensures that our employees and sub contractors are skilled and conversant with all processes and systems They can embrace change and proactively assist our clients in their requirements IDS ensures that all investigations and commercial agent staff are conversant with and receive changes to latest legislation including State and Federal laws and regulations We also confirm that our staff and contractors are aware of our clients needs instructions processes standards specifications Code of Conduct and Ethics All IDS Management Staff have participated in Privacy Training through the Institute of Mercantile Agents IMA Senior Management has been responsible for passing this information onto staff and subcontractors Regular privacy refresher training is provided to staff and Brisbane based subcontractors Subcontractors from other regions of Queensland are required to maintain their privacy knowledge as a condition of working with our organisation IDS investigators and administrative staff attend outsourced lectures and workshops on a regular basis and on occasions have been sent overseas for training

    Original URL path: http://www.idsgroup.com.au/IDSProfile/ResourcesandTraining.aspx (2013-02-03)
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  • IDS Group > IDS Profile > Video
    Enquiries Background Screening Policies Quality Statement Privacy Statement Pricing Policy Complaints Handling Procedure Instruct IDS Service of Documents Locate Person of Interest Investigation Surveillance Field Call Links Employment Current Positions Fees Latest News Contact IDS Group Phone 61 7 3210 5000 Fax 61 7 3229 7323 After Hours 0400 007 999 Send Email Office Level 5 231 George Street Brisbane City QLD 4000 Australia View Street Map Postal PO Box

    Original URL path: http://www.idsgroup.com.au/IDSProfile/Video.aspx (2013-02-03)
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  • IDS Group > Services
    Policies Quality Statement Privacy Statement Pricing Policy Complaints Handling Procedure Instruct IDS Service of Documents Locate Person of Interest Investigation Surveillance Field Call Links Employment Current Positions Fees Latest News Contact IDS Group Phone 61 7 3210 5000 Fax 61 7 3229 7323 After Hours 0400 007 999 Send Email Office Level 5 231 George Street Brisbane City QLD 4000 Australia View Street Map Postal PO Box 13173 George Street

    Original URL path: http://www.idsgroup.com.au/Services.aspx (2013-02-03)
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  • IDS Group > Services > Process Serving
    Instruct IDS Printable Form Contact Us Back to Services Request a Quote Commercial Mercantile Agent Services IDS Group is a Government Licensed Commercial Agency specialising in the following fields Process Serving Read more Repossessions and Lock Outs Read more Field Calls and Financial Interviews Read more Enforcement Hearings Read more We have been efficiently servicing the legal corporate and financial sectors and all levels of government since 1983 Our primary

    Original URL path: http://www.idsgroup.com.au/Services/ProcessServing.aspx (2013-02-03)
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  • IDS Group > Services > Investigations
    Services Process Serving Investigations Surveillance Location Enquiries Background Screening Policies Quality Statement Privacy Statement Pricing Policy Complaints Handling Procedure Instruct IDS Service of Documents Locate Person of Interest Investigation Surveillance Field Call Links Employment Current Positions Fees Latest News Information Brochure Price List Instruct IDS Online Instruct IDS Printable Form Contact Us Back to Services Request a Quote Investigations IDS Group is a Government licensed independent investigation company offering specialist Investigation Services in the following areas Workplace Investigations Read more Insurance Investigations Read more General Investigations Read more IDS Group has the ability to undertake multi faceted investigations employing various investigative methodologies Our experienced Investigators and management have a unique mix of high level skill sets covering criminal and civil investigations law human resources psychology justice administration medical services and research analysis IDS Group only retains investigators who are licensed by the Queensland Government pursuant to the Security Providers Act 1993 which means all investigators have been screened for probity and criminal history IDS Group is certified to the AS NZS Standard of ISO 9001 2008 for Professional Services which ensures that we maintain and deliver quality investigations in all cases IDS Group is a member of the Institute of

    Original URL path: http://www.idsgroup.com.au/Services/Investigations.aspx (2013-02-03)
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