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  • SNAP Tests Use ELISA Technology
    VetConnect IDEXX Advantages Comprehensive Test Menu Cardiopet proBNP RealPCR Tests Spec cPL Spec fPL Test Listing A Z Practice Management Practice Management Cornerstone System About Cornerstone Online Support U S Customer Stories Services Reminder Services Hardware VetVault Backup Solution IDEXX SmartService Solutions VetConnect Connect Your Practice Cornerstone and SmartLink Other Systems and InterLink Results Delivery with LabLink Understanding Practice Integration Customer Stories Improve Your Practice STEPs Protocol Implementation Education Education U S See Medical References VetConnect com au IDEXX Learning Center U S Home Small Animal Health In house Diagnostics SNAP Tests ELISA Technology Contact Us In house Diagnostics Contact Information SNAP Tests IDEXX VetLab Analysers Support Phone AUS 1300 4 IDEXX 1300 44 33 99 Phone NZ 0800 102 084 24 hours a day 7 days a week You can also email your support request For routine enquiries complete the online enquiry form Expert Feedback Support IDEXX Internal Medicine Consultants Phone AUS 1300 4 IDEXX 1300 44 33 99 option 1 option 2 Phone NZ 0800 102 084 option 1 option 2 For routine enquiries complete the online enquiry form Quick Links SNAPshot Dx Analyser IDEXX VetLab Station How to Order IDEXX Test Kits Reference Library Using SNAP Test

    Original URL path: http://www.idexx.com.au/html/en_au/smallanimal/inhouse/snap/common/technology.html (2014-01-05)
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  • IDEXX STEPs Simple Protocol Training and Implementation for Veterinary Practices
    InterLink Results Delivery with LabLink Understanding Practice Integration Customer Stories Improve Your Practice STEPs Protocol Implementation Education Education U S See Medical References VetConnect com au IDEXX Learning Center U S Home Small Animal Health Practice Management STEPs Resources STEPs Simple Tools for Effective Protocols STEPs Resources Help new processes quickly become habits Management Training Staff Training Protocol Implementation Client Education Expert Services Back to STEPs Menu We d love to hear from you Suggest a protocol Share your success story Suggest a protocol Is there a protocol or program you d like to implement that we haven t covered at STEPs Fill out and submit the form below to let us know what you re looking for Thank you Your input will help us improve and expand the STEPs site indicates required information Sorry but the following errors were found on this page Message Prefix Select Mr Mrs Ms Dr Prof First Name Last Name Email Confirm Email Telephone Fax Business Name Business Address City ZIP Postal Code Country Choose Your Country United States Afghanistan Albania Algeria Andorra Angola Antigua and Barbuda Argentina Armenia Australia Austria Azerbaijan Bahrain Bangladesh Barbados Belarus Belgium Belize Benin Bhutan Bolivia Bosnia and Herzegovina Botswana Brazil British Virgin Islands Brunei Bulgaria Burkina Faso Burundi Cambodia Cameroon Canada Cape Verde Central African Republic Chad Chile China Colombia Comoros Congo Costa Rica Côte d Ivoire Croatia Cuba Cyprus Czech Republic Democratic Republic of the Congo Denmark Djibouti Dominica Dominican Republic East Timor Ecuador Egypt El Salvador Equatorial Guinea Eritrea Estonia Ethiopia Fiji Finland France Gabon Gambia Georgia Germany Ghana Greece Grenada Guatemala Guinea Guinea Bissau Guyana Haiti Honduras Hungary Iceland India Indonesia Iran Iraq Ireland Israel Italy Jamaica Japan Jordan Kazakhstan Kenya Kiribati Kuwait Kyrgyzstan Laos Latvia Lebanon Lesotho Liberia Libya Liechtenstein Lithuania Luxembourg Macedonia Madagascar

    Original URL path: http://www.idexx.com.au/html/en_au/smallanimal/practice-management/steps/steps-protocol-training-form.html (2014-01-05)
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  • IDEXX STEPs Simple Protocol Training and Implementation for Veterinary Practices
    and InterLink Results Delivery with LabLink Understanding Practice Integration Customer Stories Improve Your Practice STEPs Protocol Implementation Education Education U S See Medical References VetConnect com au IDEXX Learning Center U S Home Small Animal Health Practice Management STEPs Resources STEPs Simple Tools for Effective Protocols STEPs Resources Help new processes quickly become habits Management Training Staff Training Protocol Implementation Client Education Expert Services Back to STEPs Menu We d love to hear from you Suggest a protocol Share your success story Share your success story Have you successfully implemented a new protocol in your practice Fill out and submit the form below and we can help you share your experience with others Thank you for your story It will help others who are interested in using the STEPs site indicates required information Sorry but the following errors were found on this page Message Prefix Select Mr Mrs Ms Dr Prof First Name Last Name Email Confirm Email Telephone Fax Business Name Business Address City ZIP Postal Code Country Choose Your Country United States Afghanistan Albania Algeria Andorra Angola Antigua and Barbuda Argentina Armenia Australia Austria Azerbaijan Bahrain Bangladesh Barbados Belarus Belgium Belize Benin Bhutan Bolivia Bosnia and Herzegovina Botswana Brazil British Virgin Islands Brunei Bulgaria Burkina Faso Burundi Cambodia Cameroon Canada Cape Verde Central African Republic Chad Chile China Colombia Comoros Congo Costa Rica Côte d Ivoire Croatia Cuba Cyprus Czech Republic Democratic Republic of the Congo Denmark Djibouti Dominica Dominican Republic East Timor Ecuador Egypt El Salvador Equatorial Guinea Eritrea Estonia Ethiopia Fiji Finland France Gabon Gambia Georgia Germany Ghana Greece Grenada Guatemala Guinea Guinea Bissau Guyana Haiti Honduras Hungary Iceland India Indonesia Iran Iraq Ireland Israel Italy Jamaica Japan Jordan Kazakhstan Kenya Kiribati Kuwait Kyrgyzstan Laos Latvia Lebanon Lesotho Liberia Libya Liechtenstein Lithuania Luxembourg Macedonia Madagascar Malawi

    Original URL path: http://www.idexx.com.au/html/en_au/smallanimal/practice-management/steps/steps-share-story-form.html (2014-01-05)
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  • IDEXX STEPs preventive care screening protocol overview
    for each patient Spot subtle abnormalities in results and perform further diagnostics if needed in a timely manner Ensure vaccines and preventives are up to date and provide ancillary services as needed Provide positive feedback when pet owners are doing a good job of caring for their pets Reinforce to pet owners that your staff are the experts on pet health Staff Training Get the whole staff up to speed and on the same page fast go Protocol Implementation The nitty gritty how to get the new process in place and keep it there go Client Education Get clients on board how to explain changes and gain agreement go One consistent message Part of an efficient work flow is a commitment by the whole staff to provide consistent communication to clients To ensure everyone is on the same page it s important to train staff members so they know exactly what the message is for each protocol Role playing can help overcome discomfort and build needed confidence while creating a consistent message across the practice Available Materials Article Promoting preventive care is good for pets and practices Learn the benefits of preventive care and why the veterinary staff s role is critical to promoting preventive care visits View Print 160 KB Script How to talk with clients about preventive care screening Use this script as a starting point to create possible scenarios in which you ll be talking with clients about preventive care Work together to create a consistent message for your practice View Print 43 KB Video Preventive screening role play Watch a role played conversation between a veterinary nurse and a client to see how you can discuss preventive screening with clients Play video All systems in place In order for staff members to be successful they need the support of your practice systems as well as reference points to help them remember the new protocol particularly in the first weeks You will also want to gauge your program s success by using the Check Your Progress sheet Available Materials Protocol Suggested preventive care screening guidelines Preventive care is for the overall health of the patient so screening should be as comprehensive as possible View Print 134 KB Codes Setting up smart codes with the Cornerstone Practice Management System Set up smart codes for your most used protocols in your Cornerstone practice management system View Print 924 KB Check Your Progress Check your progress Measuring your progress is essential to successful protocol implementation Here you ll find ways to gauge success and overcome obstacles View Print 38 KB Videos How to set up alerts in Cornerstone Practice Management Software Ensure the whole staff stays up to date and compliant with new protocols Play video How to create a group item in Cornerstone Practice Management Software Provide clients with more accurate and complete invoices and eliminate missed charges Play video How to set up Smart Groups in Cornerstone Practice Management Software Make sure your invoice codes reflect protocol changes

    Original URL path: http://www.idexx.com.au/html/en_au/smallanimal/practice-management/steps/preventative-care.html (2014-01-05)
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  • IDEXX STEPs work-flow efficiencies protocol overview
    efficiency A more efficient work flow Enables staff to discuss questions and results face to face with clients during their visits and reduces call backs Leverages vet nurses skills and frees doctors to spend more time practicing medicine Provides real time results during patient visits for more targeted treatment and better patient care Lets staff focus on patients clients and treatment rather than time spent on the phone or in the lab Creates a strong team environment with a cross trained educated staff and better educated clients that are more likely to comply with your suggestions Staff Training Get the whole staff up to speed and on the same page fast go Protocol Implementation The nitty gritty how to get the new process in place and keep it there go Client Education Get clients on board how to explain changes and gain agreement go One consistent message Part of an efficient work flow is a commitment by the whole staff to provide consistent communication to clients To ensure everyone is on the same page it s important to train staff members so they know exactly what the message is for each protocol Role playing can help overcome discomfort and build needed confidence while creating a consistent message across the practice Available Materials Online Learning The Vet Nurses Guide to the Real Time Care Laboratory Work Flow U S Learn how the optimal laboratory work flow can help you practice Real Time Care Review best practices for collecting preparing and running blood samples on your IDEXX in house chemistry and haematology analysers Start course Videos Questions to consider when you re implementing a new protocol Work flow consultant Hilda Sastre discusses the important steps practices should take to ensure successful implementation including gaining agreement on the protocol outlining roles and responsibilities communicating clear expectations and measuring success Play video The Importance of a Yearly Physical Exam for Your Cat Dr Fred G Metzger talks through a cat s yearly physical exam describing what he looks for and why each step is important Play video Asking for blood work role play A veterinary nurse explains to a pet owner why routine blood work is recommended Play video Scripts How to talk with clients about recommended testing Use this script as a starting point to create possible scenarios in which you ll be talking with clients about recommended testing Work together to create a consistent message for your practice View Print 42 KB All systems in place In order for staff members to be successful they need the support of your practice systems as well as reference points to help them remember the new protocol particularly in the first weeks You will also want to gauge your program s success by using the Check Your Progress sheet Available Materials Protocol Roles and responsibilities guidelines for a Real Time Care practice Use these suggestions as a guideline to create a more efficient patient visit work flow in your practice View Print 132 KB Codes

    Original URL path: http://www.idexx.com.au/html/en_au/smallanimal/practice-management/steps/work-flow-efficiencies.html (2014-01-05)
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  • IDEXX STEPs canine pancreatic health protocol overview
    clients on board how to explain changes and gain agreement go One consistent message Part of an efficient work flow is a commitment by the whole staff to provide consistent communication to clients To ensure everyone is on the same page it s important to train staff members so they know exactly what the message is for each protocol Role playing can help overcome discomfort and build needed confidence while creating a consistent message across the practice Available Materials Online Learning Canine Pancreatitis Diagnosis and Management U S Learn to identify and understand the presenting signs and risk factors associated with canine pancreatitis Differentiate between acute and chronic pancreatitis recognise the benefits and limitations of the current diagnostic options and discuss common treatment options Start course Script How to talk with clients about pancreatitis Use this script as a starting point to create possible scenarios in which you ll be talking with clients about their pet and why you re considering the health of the pancreas Work together to create a consistent message for your practice View Print 41 KB Article A comparison of pancreatitis in canine and feline patients The same disease has different effects and even varying signs between dogs and cats Know what to look for and learn more about the risks and treatment options for each species View Print 800 KB Video Pancreatitis screening role play Watch a role played conversation between a nurse and a client to see how you can discuss including a pancreas specific lipase test in their pet s initial workup Play video All systems in place In order for staff members to be successful they need the support of your practice systems as well as reference points to help them remember the new protocol particularly in the first weeks You will

    Original URL path: http://www.idexx.com.au/html/en_au/smallanimal/practice-management/steps/canine-pancreatitis-health.html (2014-01-05)
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  • Cornerstone Online Resources - IDEXX Laboratories
    VetVault Backup Solution IDEXX SmartService Solutions VetConnect Connect Your Practice Cornerstone and SmartLink Other Systems and InterLink Results Delivery with LabLink Understanding Practice Integration Customer Stories Improve Your Practice STEPs Protocol Implementation Education Education U S See Medical References VetConnect com au IDEXX Learning Center U S Home Small Animal Health Practice Management Cornerstone Practice Management System Contact Us Cornerstone and Integrated Practice Management Software Support Visit our Cornerstone online support center U S For IDEXX Cornerstone sales and information call 1300 44 33 99 option 2 option 1 For Integrated Practice connectivity support call 1300 44 33 99 AUS or 0800 102 084 NZ option 2 option 1 For routine enquiries complete the online enquiry form Quick Links Understanding Practice Integration Insights from Your Peers Cornerstone Online Community Reference Library Choose a Practice Management System News Events SmartLink at Sydney Animal Hospitals Cornerstone Practice Management Resource Library Tools tips and training to maximise your performance Welcome to the Cornerstone Practice Management System online resource library Here you ll find everything you need to keep your Cornerstone system and practice running smoothly all in one fast and easy to use online location Information is organised by topic area so whether

    Original URL path: http://www.idexx.com.au/html/en_au/smallanimal/practice-management/cornerstone/cornerstone-resources.html (2014-01-05)
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  • Extended Maintenance Agreements
    Management Cornerstone System About Cornerstone Online Support U S Customer Stories Services Reminder Services Hardware VetVault Backup Solution IDEXX SmartService Solutions VetConnect Connect Your Practice Cornerstone and SmartLink Other Systems and InterLink Results Delivery with LabLink Understanding Practice Integration Customer Stories Improve Your Practice STEPs Protocol Implementation Education Education U S See Medical References VetConnect com au IDEXX Learning Center U S Home Small Animal Health IDEXX Extended Maintenance Agreement EMA Keeping you at your best for patients pet owners and practice Unparalleled customer support Complimentary educational opportunities Total instrument protection IDEXX is proud to back you with the industry s broadest support and service coverage for your in house equipment so your practice can stay up and running no matter what Total service and support Complete peace of mind Get the most service and support options available and benefit from the confidence that comes only with peace of mind EMAs are available on all IDEXX VetLab instruments For more information about IDEXX support education and service contact your representative or call 1300 44 33 99 AUS 0800 102 084 NZ IDEXX Support 24 7 live customer support Internal Medicine Consultants In Field technical support Dedicated sales support Medical support

    Original URL path: http://www.idexx.com.au/html/en_au/smallanimal/2009/extended-maintenance-agreements.html (2014-01-05)
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