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  • IDEXX SmartService Solutions
    re taking advantage of the most advanced features and capabilities Get updates now on select IDEXX VetLab instruments Timesaving assistance with instrument events and maintenance Minimise phone time with customer support Increase instrument uptime with faster issue resolution In Clinic Consultation Reporting Monitor equipment usage diagnostic utilisation and protocol tracking Help determine best practices and standards of care with access to regional and demographic diagnostic information In Clinic Consultation Report Features Monitor utilisation and diagnostic profiles for greater efficiency Which patients are you testing in house Trend and track your utilisation to get the most from your investment ICC Report Trending See More In depth review of your analyser utilisation View weekly monthly and quarterly utilisation to accurately measure the return on your in house analyser investment Software upgrades currently apply to the Catalyst Dx Chemistry Analyser and the SNAPshot Dx Analyser Troubleshooting currently applies to the IDEXX VetLab Station Catalyst Dx Chemistry Analyser SNAPshot Dx Analyser ProCyte Dx Haematology Analyser and LaserCyte Haematology Analyser How IDEXX SmartService Solutions works Internet based customer service and support As long as your IDEXX VetLab Station is turned on and connected to the Internet we re here to help Your IDEXX SmartService connection is protected with the same industry standard security features used by medical financial and governmental organisations What you need An IDEXX VetLab Station Laboratory Information Management System with A high speed Internet connection An IDEXX SmartService activation kit and IDEXX supplied router Your in house laboratory requires Internet access before we can install and activate IDEXX SmartService We can make the setup easier for you If you would like this service call us today at 1300 4 IDEXX 1300 44 33 99 to get started We ll coordinate your installation with the IDEXX Technical Support Team and ensure you start getting the benefits of IDEXX SmartService Solutions as soon as possible Videos Overview Get Flash to see this player Overview Improve practice productivity and profitability Improve practice productivity and profitability 1 00 Demonstration Get Flash to see this player Demonstration See how IDEXX SmartService works See how IDEXX SmartService works 2 40 Get Started Get Flash to see this player Get Started Put IDEXX SmartService to work in your practice today Put IDEXX SmartService to work in your practice today 0 30 All Videos Together Get Flash to see this player All Videos Together Get the who what when and where of IDEXX SmartService Get the who what when and where of IDEXX SmartService 4 10 Frequently asked questions about IDEXX SmartService Solutions What is IDEXX SmartService Solutions IDEXX SmartService Solutions is an electronic customer support and service tool from IDEXX It allows our specially trained staff to troubleshoot and resolve many instrument issues to save you time increase your instrument uptime and improve practice efficiency It s like having IDEXX Technical Support right in your clinic Future enhancements will include additional features for further practice efficiencies as well as educational opportunities that will go beyond traditional customer service What

    Original URL path: http://www.idexx.com.au/html/en_au/smallanimal/practice-management/services/smartservice.html (2014-01-05)
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  • Connect Your Veterinary Practice Overview
    About Cornerstone Online Support U S Customer Stories Services Reminder Services Hardware VetVault Backup Solution IDEXX SmartService Solutions VetConnect Connect Your Practice Cornerstone and SmartLink Other Systems and InterLink Results Delivery with LabLink Understanding Practice Integration Customer Stories Improve Your Practice STEPs Protocol Implementation Education Education U S See Medical References VetConnect com au IDEXX Learning Center U S Home Small Animal Health Practice Management Contact Us Cornerstone and Integrated Practice Management Software Support Visit our Cornerstone online support center U S For IDEXX Cornerstone sales and information call 1300 44 33 99 option 2 option 1 For Integrated Practice connectivity support call 1300 44 33 99 AUS or 0800 102 084 NZ option 2 option 1 For routine enquiries complete the online enquiry form Quick Links Understanding Practice Integration Insights from Your Peers Cornerstone Online Community Reference Library Choose a Practice Management System News Events SmartLink at Sydney Animal Hospitals Connect Your Practice Connect and streamline all practice areas for better medical care improved practice efficiency increased client loyalty and a stronger bottom line Get Flash to see this player With integration I get my technician back quicker Watch James Moebius DVM Get Flash to see this player of

    Original URL path: http://www.idexx.com.au/html/en_au/smallanimal/practice-management/connect-your-practice.html (2014-01-05)
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  • Connect Your Practice with Cornerstone Software and IDEXX SmartLink Technology
    around the practice Benefits Connection Points Technology Advance the standard of medical care in your practice Better Medicine Provides all diagnostic data at the point of care in the electronic medical record Supports more informed diagnoses by automatically adding test results to patient medical records and providing more efficient access to test results trending and historical reporting Increases the effectiveness of medical protocols by building compliance guidelines into patient records that automatically prompt staff to perform recommended tests and procedures Increased Efficiency Eliminates orphan results Tests and image requests ordered from any workstation in the clinic are automatically added to the patient medical record Eliminates redundant data entry Patient data automatically downloads to in house analysers or electronic reference laboratory request forms Minimises the search for paper files and test results Patient records and medical data are available at every workstation in the clinic Saves time Order tests on multiple instruments from a single interface Minimizes errors Staff won t forget to run tests because the travel sheet never made it back to the laboratory area Lets you work smarter and faster Empower your staff with an efficient streamlined system that gives them more time to spend with patients and clients Better Business Virtually eliminates lost charges Automatic fee capture saves the average two doctor practice 40 000 a year 1 2 Grows revenue without increasing staff or allows you to do the same with less staff Lets you spend less time at the end of the day auditing and matching records Consolidates test reports to provide legal documentation of your treatment recommendations Increased Client Loyalty Builds client trust and perceived value Consolidated patient report gives you a clear client communication tool that documents your care and can increase client compliance by 40 when reviewed face to face 3 Lets you access diagnostic information immediately at any workstation in the practice when clients call in with questions References 1 AVMA Report on Veterinary Practice Business Measures Schaumburg Ill American Veterinary Medical Association 2007 13 2 Financial Productivity Pulsepoints Vital Statistics for Your Veterinary Practice 3rd ed Denver Colo AAHA Press 2004 3 BNResearch Perceptions and Attitudes of Pet Owners The Impact of the Bond May 2007 Connect all areas of your practice Connect Your IDEXX VetLab In House Laboratory Streamline your in house laboratory with the IDEXX VetLab Station and IDEXX SmartLink technology Order in house laboratory tests from any workstation in the practice Patient data is automatically downloaded to each analyser for proper test identification All test results are sent directly to the IDEXX VetLab Station and immediately added to the IDEXX Cornerstone patient invoice and medical record eliminating orphan results and missed charges Easily view all current results and most recent prior results for easy comparison with the IDEXX VetLab Station integrated patient report Connect Your Reference Laboratory Streamline your IDEXX Reference Laboratories process with IDEXX Cornerstone Practice Management System and IDEXX SmartLink technology Eliminate misspellings of patient owner and doctor names Enjoy fast convenient test selection with

    Original URL path: http://www.idexx.com.au/html/en_au/smallanimal/practice-management/connect/smartlink.html (2014-01-05)
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  • Connect Your Practice with IDEXX InterLink Technology
    Peers Cornerstone Online Community Reference Library Choose a Practice Management System News Events SmartLink at Sydney Animal Hospitals Connect Your Practice with IDEXX InterLink Technology IDEXX InterLink technology works with your non IDEXX software to integrate your practice information IDEXX Laboratories has an open system philosophy We design our products to connect with a variety of practice management software so you can have all practice areas working seamlessly together for increased efficiency better business and increased client loyalty What does it mean to be connected It s easier to manage your data and protect it from getting lost misfiled or mistyped when your practice is connected or integrated But there s more to integration than just plugging an in house diagnostic analyser into a workstation and downloading results into your practice management software True integration requires a two way conversation This means that data flows back and forth between your practice management software and all your diagnostic products and services Thanks to IDEXX InterLink technology only IDEXX diagnostic products and services can have this two way conversation with your practice management software Get connected today IDEXX InterLink technology is now available for use with RxWorks V4 CiderHouse and ClinicWare software as well as many others Contact your software provider to find out more Benefits Connection Points Technology Information where and when you need it With IDEXX InterLink technology data goes out and the medical information you need comes back automatically More productive and efficient staff No more transferring information physically or verbally Test results are automatically added to electronic medical records At any stage of a patient s visit you can transmit patient data and test requests to your in house laboratory A healthier practice with increased profits Revenue no longer falls through the cracks when all test and image

    Original URL path: http://www.idexx.com.au/html/en_au/smallanimal/practice-management/connect/interlink.html (2014-01-05)
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  • Connect with IDEXX LabLink
    design our products to connect with a variety of practice management software so you can have all practice areas working seamlessly together for increased efficiency better business and increased client loyalty What does it mean to be connected It s easier to manage your data and protect it from getting lost misfiled or mistyped when your practice is connected or integrated Another innovation to streamline the delivery of all your IDEXX results Find out more 1300 44 33 99 Benefits Connection Points Technology Information where and when you need it With IDEXX LabLink technology your IDEXX VetLab Station and IDEXX Reference Laboratory results are delivered to you automatically in the form of a pdf document in a file location of your choice on your PC More productive and efficient staff No more transferring information physically or verbally Test results are automatically delivered to your preferred file location on your PC for instant viewing A healthier practice with increased profits Revenue no longer falls through the cracks when all test results are delivered automatically IDEXX LabLink technology centralises your results in one location for easy review and recall Stronger bonds between your clients and your practice Present a more professional image to clients with clean formatted pathology reporting Help staff and doctors provide clients with a better more informative experience Universal file format pdf suitable to email to a referral hospital or share with your clients IDEXX Integrated Patient Report Page 1 See larger image Page 2 See larger image IDEXX LabLink technology provides greater efficiency and consistency for your practice Until now delivery of your diagnostic reports has been disjointed With an automated delivery of pathology reports IDEXX LabLink is the chance to change that IDEXX VetLab In house Analyzers Streamline your in house laboratory with the IDEXX VetLab Station

    Original URL path: http://www.idexx.com.au/html/en_au/smallanimal/practice-management/connect/LabLink.html (2014-01-05)
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  • Understanding Practice Integration
    Small Animal Health Practice Management Connect Your Practice Contact Us Cornerstone and Integrated Practice Management Software Support Visit our Cornerstone online support center U S For IDEXX Cornerstone sales and information call 1300 44 33 99 option 2 option 1 For Integrated Practice connectivity support call 1300 44 33 99 AUS or 0800 102 084 NZ option 2 option 1 For routine enquiries complete the online enquiry form Quick Links Understanding Practice Integration Insights from Your Peers Cornerstone Online Community Reference Library Choose a Practice Management System News Events SmartLink at Sydney Animal Hospitals Understanding Practice Integration Every veterinary practice is unique but most have a team of people who perform different tasks different rooms or buildings in which these tasks are performed and different types of information generated by those tasks The degree to which the people the rooms or buildings and the information are integrated makes a big difference in the success of your practice If one part is working independently from the others the overall efficiency of your practice is compromised In this case Diagnostic tests may be performed that don t appear on the patient invoice Inventory can be depleted but not logged in the practice management system A digital image might be captured but not attached to the patient record In a disconnected practice environment work flow inefficiencies can result in overworked stressed staff members who have less time to spend with patients because they serve as connection points between the various parts of the practice A technician has to walk to the other side of the building to ask a doctor about proper treatment protocol When lab results come in someone has to find the correct patient record and attach a piece of paper to the file When an in house test is performed

    Original URL path: http://www.idexx.com.au/html/en_au/smallanimal/practice-management/connect/understanding-integration.html (2014-01-05)
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  • Practice Integration Success Stories
    For routine enquiries complete the online enquiry form Quick Links Understanding Practice Integration Insights from Your Peers Cornerstone Online Community Reference Library Choose a Practice Management System News Events SmartLink at Sydney Animal Hospitals Customer Stories Real Stories in Practice The veterinary industry is adjusting rapidly to meet the growing demands of pet owners to compete with Internet pharmaceuticals and to embrace new diagnostic technologies All these changes could be overwhelming but you re not in it alone Read first hand accounts of how practices like yours are finding ways to meet challenges and prosper View archive High Tech Meets High Touch Client Relations in the Big Apple West Chelsea Veterinary 284 West 26th Street New York NY Founded in 1997 and located in Manhattan West Chelsea Veterinary employs seven veterinarians and 31 staff members Admirably half the staff has been working there for more than five years while 70 have been there for more than three years They take great pride in the longevity of the team and the quality medical care delivered in their state of the art facility Liz Luboja has been the hospital manager since the practice opened Like most practice managers she wears many hats overseeing staff and client matters and making sure that each area of the hospital runs smoothly and efficiently In this article Liz talks about the intersection of technology and client relations in New York City View Print article Archives Cascade Animal Medical Center s Path to Profitability Dr Mark Wenner and Linda Wenner of Cascade Animal Medical Center in Rochester Minnesota talk about transitioning their large multiple doctor practice to integrated technology and the resulting financial benefits View Print article Countryside Veterinary Services Journey to Streamline the Client Experience Justin Kollock hospital manager and lead technician at Countryside Veterinary Services

    Original URL path: http://www.idexx.com.au/html/en_au/smallanimal/practice-management/connect/customer-stories.html (2014-01-05)
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  • SNAP fPL Test: quick accurate feline pancreatitis diagnosis
    RealPCR Tests Spec cPL Spec fPL Test Listing A Z Practice Management Practice Management Cornerstone System About Cornerstone Online Support U S Customer Stories Services Reminder Services Hardware VetVault Backup Solution IDEXX SmartService Solutions VetConnect Connect Your Practice Cornerstone and SmartLink Other Systems and InterLink Results Delivery with LabLink Understanding Practice Integration Customer Stories Improve Your Practice STEPs Protocol Implementation Education Education U S See Medical References VetConnect com au IDEXX Learning Center U S Home Small Animal Health In house Diagnostics SNAP Tests Your clients are looking for answers Sick cats can be a tough call Add the NEW SNAP fPL feline pancreas specific lipase Test to the diagnostic work up of an off colour cat to determine if pancreatitis is likely Feline pancreatitis is more common than you think In fact 39 1 of all standalone Spec fPL tests sent to IDEXX Laboratories were consistent with pancreatitis 5 4 ug L Introducing SNAP fPL the only pet side test to measure feline pancreas specific lipase Amylase and lipase are not helpful in diagnosing pancreatitis in cats 2 fPL technology is the most accurate test available 79 sensitivity and 80 specificity 3 Obtain a result in 10 minutes enabling timely communication with a concerned pet owner and move ahead with appropriate diagnostics and treatment The IDEXX Advantage Spec fPL Test gives you every Advantage Obtain an abnormal SNAP fPL Test and receive reduced pricing on a Spec fPL quantitative test at IDEXX Reference Laboratories CATS and pancreatitis SNAP fPL Test Introducing SNAP fPL Test ABCs of Pancreatitis SNAP fPL Algorithm DOGS and pancreatitis SNAP cPL Test Treatment Options CGS Research on Pancreatitis ELISA Technology SNAP tests use ELISA Technology proven to be superior for diagnostic sensitivity and specificity Call your authorised IDEXX distributor or Customer Support today to place

    Original URL path: http://www.idexx.com.au/html/en_au/smallanimal/inhouse/snap/snap-fpl-challenge.html (2014-01-05)
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