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  • Data Centres
    avoid common outages and congestion Is the data centre reliant on CBD network grid The site must not rely on the CBD network grid but still have clear line of sight to major locations for communications links Does the data centre have access to multiple transportation corridors in the event of disaster affecting public transport The site should be away from risk of traffic congestion or police barricades affecting nearby buildings and potential terrorist threats Can the data centre provide on site car parking for the duration of any disaster or disruption The site must have easy access to ample car parking should there be a regional disaster with security car parking for staff working 24x7 for production or recovery Is the data centre located on high ground to remove risk of flooding The site must be on different geological foundations to the CBD ensuring no geological common fault lines to remove the risk of single points of failure that may be geologically induced How long can the data centre site run with no external power to the building The site must offer dual redundancy for UPS systems and back up generators with N 1 configuration to ensure ongoing power availability Does the data centre provide 24x7 dual security The site must provide 24x7 physical and automated security Access to all areas must be controlled and monitored through the latest computer controlled security system Does the data centre provide sufficient capacity for data voice and people for extended outages The site must have sufficient work place areas to accommodate voice data and people simultaneously during extended outages Is the data centre able to accommodate your future needs The site must have ample power and cooling capacity for future expansion Is the data centre Australian based The site must be located

    Original URL path: http://www.enterprisedata.com.au/blog/categories/listings/data-centres (2016-02-10)
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  • Recent blog posts
    managed DR BC but it s important to ensure that those who are looking after your data are professionally trained One way to find out is if their staff have professional accreditation from organisations such as DRI International Business Continuity Institute BCI and the International Consortium for Organisational Resilience ICOR Accommodating Change If your company deals with change in it s IT systems and processes you will benefit from third party experience when it comes to re engineering disaster recovery and business continuity plans This may include helping to define interdependencies and distinguishing recovery and testing priorities for different data applications In turn this will help when making the most of new advances in information technology Ensure that the provider you chose offers the flexibility to accommodate any changes in your recovery needs as part of your ongoing contract Find out more about our Data Centres and other services that can benefit your business by visiting our website Continue reading Part 6 Implementing A Disaster Recovery Plan Posted in Business Continuity In the previous post in the Business Continuity Management series we outlined the importance of implementing a disaster recovery plan for your business If you hadn t already implemented a disaster recovery plan now is the the time to take the leap It s no secret that developing an effective disaster recovery plan for your business Identifying business requirements locating the data and mapping these findings against technology solutions can be difficult and time consuming but it s a crucial part of ensuring your business continuity so let s get started DR is Only As Effective As Its Weakest Link One of the primary challenges with disaster recovery is the number of links in the chain Therefore it s vital to take an end to end perspective DR is only as effective as its weakest link You can t recover replicated data if servers and applications are not available and nothing gets done if the network or functions like name and directory services are still down Ensure Data Required by Critical Business Processes Is Safeguarded Against Loss Another critical factor is the need to ensure the right data is identified safeguard against loss and made available in an acceptable recovery timeframe Put simply that s data required by critical business processes and necessary for recovery It s easier said than done however as data is growing at an incredible rate doubling annually in some organisations While a large proportion of this growth comes from replicated data large program files and the trend for document files to have graphics sound clips and other data objects embedded enhanced data the rest is new data That includes e mails and transaction entries in databases that are constantly being created and stored by end users and automated systems Add to this calculation the converse that a large proportion of data stored on hard disk drives is never referenced again Prioritise Data That Changes Often Over The Rarely Changing Data What this means is that it s a great idea to really understand what you re seeking to recover Even in an era of cheap hard drives some sort of de duplication technology is advised and then you need to prioritise the data that changes often over the data that changes rarely if at all The DR planning processes should also include a prioritisation of applications based on business critical keeping in mind that what s business critical is not always obvious Recover Network Management Tools Before ERP Systems and Order Entry Applications While ERP systems and order entry applications are definitely business critical before those apps come back online applications such as voice mail IP telephony Blackberry Enterprise Server or its equivalent data backup servers security and network monitoring and management tools all need to be in place Just imagine trying to get your network up and running without your critical management tools Finally when it comes to technology while tape still has a place for archive there really is no excuse for not going to disk to disk for DR Preferably at a remote site but that s something we ll cover later in the series Find out why it s important to have disaster recovery protection in place in part five of our Business Continuity Management series or for more information on business continuity visit our website Continue reading Part 5 The Importance of Disaster Recovery Protection Posted in Business Continuity In part four of our Business Continuity Management series we focused on determining your business continuity management strategy Now let s take a look at the importance of implementing a disaster recovery protection plan for your business Reflect for one moment on the implications of a complete data loss within your organisation A data loss disaster could mean the end of information that is critical to your business practice including contact details employee pay details accounts payable receivable warehouse stock levels and that presentation you were in the office until 10pm working on According to frequently cited Meta Group Report IT Performance Engineering Measurement Strategies Quantifying Performance Loss on average the costs incurred to businesses from server downtime and data loss are significant Costs Incurred Due to Server Downtime and Data Lost The costs incurred from data loss and server downtime vary from industry to industry but it s evident that they amount to significant business expense that s worth taking action against You can review the annual costs incurred due to server downtime and data loss for major industries below Energy 2 8 million Telecommunication 2 0 million Manufacturing 1 6 million Financial Institutions 1 4 million Information Technology 1 3 million Insurance 1 2 million Retail 1 1 million Pharmaceuticals 1 0 million Banking 996 000 Human Error Accounts for a Large Proportion of All Data Loss At the most fundamental level the purpose of business continuity planning BCP is ensuring your data is secure and accessible While a company would find it challenging to survive if it had shut down for a couple of weeks as hundreds of Brisbane businesses did it will most likely go under if its core data is lost irretrievably There are industry specific Australian legislative requirements around data retention that need to be compiled with and if your organisation has a US presence there s Sarbanes Oxley HIPAA and the Patriot Act Continue reading Part 4 Determining Your Business Continuity Management Strategy Posted in Business Continuity In part 3 of our Business Continuity Management Series we looked at the importance of conducting a Business Impact Analysis Once you know how much it s going to cost the organisation if everything goes down you can then start to assess your level of risk and develop a strategy accordingly Determining your exposure is key A consumer facing company which takes orders and sells physical items has far greater exposure than a professional services company whose product is basically in its employees heads What Could Go Wrong Once the organisation s exposure had been established the next step is quite simply to brainstorm What could go wrong Flood fire a major communications cable being cut a major event locking the city down or a key supplier failure are all eminently foreseeable disasters Actual bombings are rare in Australia but hoax bombs happen and still cause disruption Another way of looking at this is by taking the all hazards approach which focuses on outcomes i e loss of infrastructure loss of IT systems reduced availability of staff or any combination of the above Such threats or hazards are known as business continuity incidents and the BCM strategy or strategies flow from each of those threats Indeed business continuity strategy can be presented as a flow chart if this happens then what Some business units or their managers may propose continuity strategies that are quite different from the rest of the organisation In some cases the cost may be high and business value low so budgets should relate to a particular business unit s significance to the organisation A simple risk management business value matrix can help inform these strategy decisions Get Everyone Involved Designing an optimal business continuity strategy for a particular organisation can be done in a variety of ways more brainstorming workshops focus groups position papers or other techniques It s a good idea to get everyone involved at all levels of the organisation as there is often a disconnect between how management thinks something works and how something actually works on the ground Put simply the strategy is the key point in the business continuity lifecycle For many years the focal point of business continuity management strategies has been technology solutions and the biggest problem currently for the business continuity management team is being spoilt for choice But it s important not to be blinded by technology it s only as good as the plans procedures and processes behind it Read more about how to conduct your Business Impact Analysis in part 3 of our blog series and for further solutions to you BCM plan visit out website Continue reading Part 3 Conducting a Business Impact Analysis Posted in Business Continuity Our previous post in the Business Continuity Management series shared advice on how to formulate a business continuity checklist Once this has been completed the next step is to formulate a comprehensive business impact analysis BIA to core of any effective business continuity management BCM strategy It s vital to know what the likely impact of a disruption to your organisation will be in terms of dollar losses in business and productivity reputational damage loss of staff and loss of data Process Standards Questionnaires and Buy In The BCM Institute s Wiki suggests the first thing to do is to understand the BIA process and then begin to collect data however there is on important immediate step that is required If you re the IT manager or even the CIO you need to get buy in from the board the CEO and the rest of the C Suite You re going to be asking line managers and business unit managers some searching questions about how they run their businesses and you need to know you ve got the full backing of the board before you start the process Once you ve got the management team on board the next step is to prepare a questionnaire These do not need to be done from scratch various companies produce tools to build questionnaires The best tools are compliant with and help you comply with the ISO 27001 ISO 22301 BS 25999 business continuity standards Identify Critical Business Functions What you re seeking to establish with the BIA questionnaire is which activities support Critical Business Functions CBF However don t forget to consider the organisation as a whole with details such as The records and documents you need everyday The resources and equipment you need to operate The access you need to your premises The skills and knowledge your staff have that you need to run your business External stakeholders you rely on or who rely on you The legal obligations you are required to meet The impact of ceasing to perform critical business activities How long your business can survive without performing these activities Another way to think when doing a BIA is to ask yourself What are the daily activities conducted in each area of my business What are the long term or ongoing activities performed by each area of my business What are the potential losses if these business activities could not be provided How long could each business activity be unavailable for either completely or partially Do these activities depend on any outside services or products How important are the activities to my business For example on a scale of 1 to 5 1 being the most important and 5 being the least important where would each activity falls in relation to the rest of the business Once the CBF s have been identified the next questions are Who owns that function What is the impact of an outage to each activity process across the organisation What are the timescales where an outage begins to do serious damage to the organisation While its important to identify CBF s don t forget to document what s been identified critical functions critical applications and critical processes As part of your business impact analysis you should also assign recovery time objectives to each activity to help determine your basic recovery requirements Conversely it s impossible to have infrastructure up all the time so ensure you define what can be regarded as tolerable downtime across the organisation Interdependencies and Resources One of the more complicated tasks is determining all the various inter and intra dependencies within the organisation whether it is software hardware processes or people Records are critical for any business so you need to identify which ones will be vital for recovery Ascertain the organisation s continuity resources internal and external and provide them information to determine or recommend recovery strategies Then you can establish the human technology and telephony resources that will be required over time to maintain business activities at an acceptable level and within the maximum tolerable period of disruption Business risks change all the time and as they evolve so will the potential impacts As a result a BIA is not set in stone You ll need to update your risk management plan in the future and at the same time you will also need to conduct a new business impact analysis Find out how to formulate a Business Continuity Checklist in part 2 of our blog series Find out how Enterprise Data can help your organisation with Business Continuity Management Continue reading Part 2 The Business Continuity Checklist Posted in Business Continuity In our previous post from the Business Continuity Management series we discussed why having a Business Continuity framework in place is so important in keeping your core systems running no matter what Once a business decides to formulate a business continuity plan it will quickly find out there is a lot involved Just as pilots have a checklist to run through before they even shut the doors of the aircraft businesses need a checklist to help them make sure they are prepared for an unexpected disaster or event Many checklists are available on the Internet ranging from the Business Continuity Checklist that the Western Australian government has put together for SMEs through to AT T s example aimed at large enterprises All of them work on the same principle planning is divided up into several sections and working through the checklist steps will help your business methodically through a process Allocate preparedness planning to staff members The first step is to simply ask what we would need to do if we had to respond to an unexpected catastrophic event Right from the start a person or a group of people need to take responsibility for preparedness planning While IT will be a vital part of this group Legal HR OH S and other departments are also important The group needs to consider some critical questions including What processes are mission critical Who are the employees that are mission critical What and where are the mission critical technology components What service level will be aimed for What are the regulatory issues What is the cost of downtime versus mitigation Assess data that needs protecting The next major step is to assess data and technology needs in the event of a complete failure Look at the existing disaster recovery plan assuming there is one Has it been maintained Does it work How vulnerable is the organisation s infrastructure to natural and man made disasters Perform risk assessments on as many scenarios as possible and test your plans to see if they work Communicate your plan Once a business continuity plan is in place it needs to be communicated to employees partners and other major stakeholders Develop a contact plan detailing exactly who needs to be contacted and ensure mission critical employees understand their role in the plan and also that they have backups Lastly build into the plan coordination with external organisations such as the relevant tiers of government building management and other business organisations Once an organisation has worked its way through this process it s well on the way to developing a business continuity management plan Find out why a business continuity plan is vital to a company in part 1 of our blog series or if you re in need of further solutions to your BCM plan visit our website for more information Continue reading Part 1 What is Business Continuity Management Posted in Business Continuity Everyone is familiar with the concept of disaster recovery DR but as business becomes increasingly globalised and moves at an ever increasing pace DR is no longer enough In this 8 part blog series we will be focusing on the importance of business continuity management BCM a framework that will quite simply keep your core systems running no matter what Large enterprises have been building resilient infrastructure with high availability for decades These distributed data centres are duplicated at different locations and data can be transferred from one site to another almost instantaneously Though such infrastructure is part of the overall solution BCM has moved past high availability IT and is now all about keeping an enterprise running during disruptions While the cost of the technology has come down markedly in recent years building such infrastructure is prohibitively expensive for all but the largest companies The advent of Cloud storage is changing this situation rapidly by offering companies outsourced BCM infrastructure at a greatly reduced cost whilst increasing the level of data protection and the speed of recovery Although disaster recovery is all about backup which is the responsibility of the IT department BCM is a business wide strategy based on as near to real time replicated data as

    Original URL path: http://www.enterprisedata.com.au/component/easyblog/GET (2016-02-10)
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  • Part 8: Exercising, Maintaining and Reviewing Your Business Continuity Plan
    your planning is less important or no longer required in a matter of months Just think of what would happen if your company sold or spun off a particular division Exercise And Not Just Technology If your organisation has never done any DR BC exercises it s a good idea to start small and work your way up Taking down a server is a common but worthwhile scenario as your IT staff should be able to deal with it without issues Then work you way up to even tougher scenarios A malfunctioning network router brings down a large part of your whole network A software glitch causes a massive but intermittent network outage Your NAS SAN infrastructure fails Malfunctioning air conditioning causes multiple critical servers to fail Also think outside of technology Consider a scenario where a potential epidemic pandemic like SARS or H1N1 quarantines much of your workforce or a storm renders your building uninhabitable The key is to try and make it as realistic as possible Don t tell everyone there s going to be a drill sometime tomorrow this week etc If there are some really important meetings going on perhaps block them out those times but otherwise try to catch as many people as possible by surprise Maintenance The other side of the coin is that it s essential the plans and other documentation compromising a DR BC program are accurate and up to date i e maintained While it may not seem immediately obvious many of the issues that tests and exercises highlight will flow from changes to the way the business functions whether it s changes in staff physical sites or technology Put this way DR BCP maintenance is quite simply a change management program and should be run the same way as any

    Original URL path: http://www.enterprisedata.com.au/blog/entry/part-8-exercising-maintaining-and-reviewing-your-business-continuity-plan?tmpl=component&print=1 (2016-02-10)
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  • Uncategorized
    plenty of firms out there that know how to do managed DR BC but it s important to ensure that those who are looking after your data are professionally trained One way to find out is if their staff have professional accreditation from organisations such as DRI International Business Continuity Institute BCI and the International Consortium for Organisational Resilience ICOR Accommodating Change If your company deals with change in it s IT systems and processes you will benefit from third party experience when it comes to re engineering disaster recovery and business continuity plans This may include helping to define interdependencies and distinguishing recovery and testing priorities for different data applications In turn this will help when making the most of new advances in information technology Ensure that the provider you chose offers the flexibility to accommodate any changes in your recovery needs as part of your ongoing contract Find out more about our Data Centres and other services that can benefit your business by visiting our website Continue reading Part 6 Implementing A Disaster Recovery Plan Posted in Business Continuity In the previous post in the Business Continuity Management series we outlined the importance of implementing a disaster recovery plan for your business If you hadn t already implemented a disaster recovery plan now is the the time to take the leap It s no secret that developing an effective disaster recovery plan for your business Identifying business requirements locating the data and mapping these findings against technology solutions can be difficult and time consuming but it s a crucial part of ensuring your business continuity so let s get started DR is Only As Effective As Its Weakest Link One of the primary challenges with disaster recovery is the number of links in the chain Therefore it s vital to take an end to end perspective DR is only as effective as its weakest link You can t recover replicated data if servers and applications are not available and nothing gets done if the network or functions like name and directory services are still down Ensure Data Required by Critical Business Processes Is Safeguarded Against Loss Another critical factor is the need to ensure the right data is identified safeguard against loss and made available in an acceptable recovery timeframe Put simply that s data required by critical business processes and necessary for recovery It s easier said than done however as data is growing at an incredible rate doubling annually in some organisations While a large proportion of this growth comes from replicated data large program files and the trend for document files to have graphics sound clips and other data objects embedded enhanced data the rest is new data That includes e mails and transaction entries in databases that are constantly being created and stored by end users and automated systems Add to this calculation the converse that a large proportion of data stored on hard disk drives is never referenced again Prioritise Data That Changes Often Over The Rarely Changing Data What this means is that it s a great idea to really understand what you re seeking to recover Even in an era of cheap hard drives some sort of de duplication technology is advised and then you need to prioritise the data that changes often over the data that changes rarely if at all The DR planning processes should also include a prioritisation of applications based on business critical keeping in mind that what s business critical is not always obvious Recover Network Management Tools Before ERP Systems and Order Entry Applications While ERP systems and order entry applications are definitely business critical before those apps come back online applications such as voice mail IP telephony Blackberry Enterprise Server or its equivalent data backup servers security and network monitoring and management tools all need to be in place Just imagine trying to get your network up and running without your critical management tools Finally when it comes to technology while tape still has a place for archive there really is no excuse for not going to disk to disk for DR Preferably at a remote site but that s something we ll cover later in the series Find out why it s important to have disaster recovery protection in place in part five of our Business Continuity Management series or for more information on business continuity visit our website Continue reading Part 5 The Importance of Disaster Recovery Protection Posted in Business Continuity In part four of our Business Continuity Management series we focused on determining your business continuity management strategy Now let s take a look at the importance of implementing a disaster recovery protection plan for your business Reflect for one moment on the implications of a complete data loss within your organisation A data loss disaster could mean the end of information that is critical to your business practice including contact details employee pay details accounts payable receivable warehouse stock levels and that presentation you were in the office until 10pm working on According to frequently cited Meta Group Report IT Performance Engineering Measurement Strategies Quantifying Performance Loss on average the costs incurred to businesses from server downtime and data loss are significant Costs Incurred Due to Server Downtime and Data Lost The costs incurred from data loss and server downtime vary from industry to industry but it s evident that they amount to significant business expense that s worth taking action against You can review the annual costs incurred due to server downtime and data loss for major industries below Energy 2 8 million Telecommunication 2 0 million Manufacturing 1 6 million Financial Institutions 1 4 million Information Technology 1 3 million Insurance 1 2 million Retail 1 1 million Pharmaceuticals 1 0 million Banking 996 000 Human Error Accounts for a Large Proportion of All Data Loss At the most fundamental level the purpose of business continuity planning BCP is ensuring your data is secure and accessible While a company would find it challenging to survive if it had shut down for a couple of weeks as hundreds of Brisbane businesses did it will most likely go under if its core data is lost irretrievably There are industry specific Australian legislative requirements around data retention that need to be compiled with and if your organisation has a US presence there s Sarbanes Oxley HIPAA and the Patriot Act Continue reading Part 4 Determining Your Business Continuity Management Strategy Posted in Business Continuity In part 3 of our Business Continuity Management Series we looked at the importance of conducting a Business Impact Analysis Once you know how much it s going to cost the organisation if everything goes down you can then start to assess your level of risk and develop a strategy accordingly Determining your exposure is key A consumer facing company which takes orders and sells physical items has far greater exposure than a professional services company whose product is basically in its employees heads What Could Go Wrong Once the organisation s exposure had been established the next step is quite simply to brainstorm What could go wrong Flood fire a major communications cable being cut a major event locking the city down or a key supplier failure are all eminently foreseeable disasters Actual bombings are rare in Australia but hoax bombs happen and still cause disruption Another way of looking at this is by taking the all hazards approach which focuses on outcomes i e loss of infrastructure loss of IT systems reduced availability of staff or any combination of the above Such threats or hazards are known as business continuity incidents and the BCM strategy or strategies flow from each of those threats Indeed business continuity strategy can be presented as a flow chart if this happens then what Some business units or their managers may propose continuity strategies that are quite different from the rest of the organisation In some cases the cost may be high and business value low so budgets should relate to a particular business unit s significance to the organisation A simple risk management business value matrix can help inform these strategy decisions Get Everyone Involved Designing an optimal business continuity strategy for a particular organisation can be done in a variety of ways more brainstorming workshops focus groups position papers or other techniques It s a good idea to get everyone involved at all levels of the organisation as there is often a disconnect between how management thinks something works and how something actually works on the ground Put simply the strategy is the key point in the business continuity lifecycle For many years the focal point of business continuity management strategies has been technology solutions and the biggest problem currently for the business continuity management team is being spoilt for choice But it s important not to be blinded by technology it s only as good as the plans procedures and processes behind it Read more about how to conduct your Business Impact Analysis in part 3 of our blog series and for further solutions to you BCM plan visit out website Continue reading Part 3 Conducting a Business Impact Analysis Posted in Business Continuity Our previous post in the Business Continuity Management series shared advice on how to formulate a business continuity checklist Once this has been completed the next step is to formulate a comprehensive business impact analysis BIA to core of any effective business continuity management BCM strategy It s vital to know what the likely impact of a disruption to your organisation will be in terms of dollar losses in business and productivity reputational damage loss of staff and loss of data Process Standards Questionnaires and Buy In The BCM Institute s Wiki suggests the first thing to do is to understand the BIA process and then begin to collect data however there is on important immediate step that is required If you re the IT manager or even the CIO you need to get buy in from the board the CEO and the rest of the C Suite You re going to be asking line managers and business unit managers some searching questions about how they run their businesses and you need to know you ve got the full backing of the board before you start the process Once you ve got the management team on board the next step is to prepare a questionnaire These do not need to be done from scratch various companies produce tools to build questionnaires The best tools are compliant with and help you comply with the ISO 27001 ISO 22301 BS 25999 business continuity standards Identify Critical Business Functions What you re seeking to establish with the BIA questionnaire is which activities support Critical Business Functions CBF However don t forget to consider the organisation as a whole with details such as The records and documents you need everyday The resources and equipment you need to operate The access you need to your premises The skills and knowledge your staff have that you need to run your business External stakeholders you rely on or who rely on you The legal obligations you are required to meet The impact of ceasing to perform critical business activities How long your business can survive without performing these activities Another way to think when doing a BIA is to ask yourself What are the daily activities conducted in each area of my business What are the long term or ongoing activities performed by each area of my business What are the potential losses if these business activities could not be provided How long could each business activity be unavailable for either completely or partially Do these activities depend on any outside services or products How important are the activities to my business For example on a scale of 1 to 5 1 being the most important and 5 being the least important where would each activity falls in relation to the rest of the business Once the CBF s have been identified the next questions are Who owns that function What is the impact of an outage to each activity process across the organisation What are the timescales where an outage begins to do serious damage to the organisation While its important to identify CBF s don t forget to document what s been identified critical functions critical applications and critical processes As part of your business impact analysis you should also assign recovery time objectives to each activity to help determine your basic recovery requirements Conversely it s impossible to have infrastructure up all the time so ensure you define what can be regarded as tolerable downtime across the organisation Interdependencies and Resources One of the more complicated tasks is determining all the various inter and intra dependencies within the organisation whether it is software hardware processes or people Records are critical for any business so you need to identify which ones will be vital for recovery Ascertain the organisation s continuity resources internal and external and provide them information to determine or recommend recovery strategies Then you can establish the human technology and telephony resources that will be required over time to maintain business activities at an acceptable level and within the maximum tolerable period of disruption Business risks change all the time and as they evolve so will the potential impacts As a result a BIA is not set in stone You ll need to update your risk management plan in the future and at the same time you will also need to conduct a new business impact analysis Find out how to formulate a Business Continuity Checklist in part 2 of our blog series Find out how Enterprise Data can help your organisation with Business Continuity Management Continue reading Part 2 The Business Continuity Checklist Posted in Business Continuity In our previous post from the Business Continuity Management series we discussed why having a Business Continuity framework in place is so important in keeping your core systems running no matter what Once a business decides to formulate a business continuity plan it will quickly find out there is a lot involved Just as pilots have a checklist to run through before they even shut the doors of the aircraft businesses need a checklist to help them make sure they are prepared for an unexpected disaster or event Many checklists are available on the Internet ranging from the Business Continuity Checklist that the Western Australian government has put together for SMEs through to AT T s example aimed at large enterprises All of them work on the same principle planning is divided up into several sections and working through the checklist steps will help your business methodically through a process Allocate preparedness planning to staff members The first step is to simply ask what we would need to do if we had to respond to an unexpected catastrophic event Right from the start a person or a group of people need to take responsibility for preparedness planning While IT will be a vital part of this group Legal HR OH S and other departments are also important The group needs to consider some critical questions including What processes are mission critical Who are the employees that are mission critical What and where are the mission critical technology components What service level will be aimed for What are the regulatory issues What is the cost of downtime versus mitigation Assess data that needs protecting The next major step is to assess data and technology needs in the event of a complete failure Look at the existing disaster recovery plan assuming there is one Has it been maintained Does it work How vulnerable is the organisation s infrastructure to natural and man made disasters Perform risk assessments on as many scenarios as possible and test your plans to see if they work Communicate your plan Once a business continuity plan is in place it needs to be communicated to employees partners and other major stakeholders Develop a contact plan detailing exactly who needs to be contacted and ensure mission critical employees understand their role in the plan and also that they have backups Lastly build into the plan coordination with external organisations such as the relevant tiers of government building management and other business organisations Once an organisation has worked its way through this process it s well on the way to developing a business continuity management plan Find out why a business continuity plan is vital to a company in part 1 of our blog series or if you re in need of further solutions to your BCM plan visit our website for more information Continue reading Part 1 What is Business Continuity Management Posted in Business Continuity Everyone is familiar with the concept of disaster recovery DR but as business becomes increasingly globalised and moves at an ever increasing pace DR is no longer enough In this 8 part blog series we will be focusing on the importance of business continuity management BCM a framework that will quite simply keep your core systems running no matter what Large enterprises have been building resilient infrastructure with high availability for decades These distributed data centres are duplicated at different locations and data can be transferred from one site to another almost instantaneously Though such infrastructure is part of the overall solution BCM has moved past high availability IT and is now all about keeping an enterprise running during disruptions While the cost of the technology has come down markedly in recent years building such infrastructure is prohibitively expensive for all but the largest companies The advent of Cloud storage is changing this situation rapidly by offering companies outsourced BCM infrastructure at a greatly reduced cost whilst increasing the level of data protection and the speed of recovery Although disaster recovery is all about backup which is the responsibility of the IT department BCM is a business wide strategy

    Original URL path: http://www.enterprisedata.com.au/blog/categories/listings/GET (2016-02-10)
    Open archived version from archive

  • Part 7: Choosing the Right Business Continuity and Disaster Recovery Provider
    Here are some pointers to consider Follow A Process If you re already using a managed service provider the first question is to ask if it also provides business continuity services or has an established partner that does The provider or the partner may well be able to layer BC services over the top of what you already have Even if the answer is yes the next step is to work out how much DR BC support is currently needed how much you re likely to need in the future and how much it s costing you i e benchmark your existing requirements Summarising these requirements should give you a document that can be easily converted into a request for a proposal RFP for potential managed DR BC firms If your organisation has minimal DR BC capability it may be worth engaging an external consultant to help at this stage Experience Is Important Outsourcing to a service provider will give your organisation access to highly skilled technical staff This is beneficial to your business in a number of ways Not only will staff have had expert training they will also bring many years of experience to their roles This will include on going training and certifications to stay a breadth of the latest operating environments and technology combinations They also have the time that someone in house may not to meet the varying needs of many different customers and industries There are plenty of firms out there that know how to do managed DR BC but it s important to ensure that those who are looking after your data are professionally trained One way to find out is if their staff have professional accreditation from organisations such as DRI International Business Continuity Institute BCI and the International Consortium for Organisational

    Original URL path: http://www.enterprisedata.com.au/blog/entry/part-7-choosing-the-right-business-continuity-and-disaster-recovery-provider?tmpl=component&print=1 (2016-02-10)
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  • Part 6: Implementing A Disaster Recovery Plan
    an end to end perspective DR is only as effective as its weakest link You can t recover replicated data if servers and applications are not available and nothing gets done if the network or functions like name and directory services are still down Ensure Data Required by Critical Business Processes Is Safeguarded Against Loss Another critical factor is the need to ensure the right data is identified safeguard against loss and made available in an acceptable recovery timeframe Put simply that s data required by critical business processes and necessary for recovery It s easier said than done however as data is growing at an incredible rate doubling annually in some organisations While a large proportion of this growth comes from replicated data large program files and the trend for document files to have graphics sound clips and other data objects embedded enhanced data the rest is new data That includes e mails and transaction entries in databases that are constantly being created and stored by end users and automated systems Add to this calculation the converse that a large proportion of data stored on hard disk drives is never referenced again Prioritise Data That Changes Often Over The Rarely Changing Data What this means is that it s a great idea to really understand what you re seeking to recover Even in an era of cheap hard drives some sort of de duplication technology is advised and then you need to prioritise the data that changes often over the data that changes rarely if at all The DR planning processes should also include a prioritisation of applications based on business critical keeping in mind that what s business critical is not always obvious Recover Network Management Tools Before ERP Systems and Order Entry Applications While ERP systems and

    Original URL path: http://www.enterprisedata.com.au/blog/entry/part-6-implementing-a-disaster-recovery-plan?tmpl=component&print=1 (2016-02-10)
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  • Part 5: The Importance of Disaster Recovery Protection
    loss disaster could mean the end of information that is critical to your business practice including contact details employee pay details accounts payable receivable warehouse stock levels and that presentation you were in the office until 10pm working on According to frequently cited Meta Group Report IT Performance Engineering Measurement Strategies Quantifying Performance Loss on average the costs incurred to businesses from server downtime and data loss are significant Costs Incurred Due to Server Downtime and Data Lost The costs incurred from data loss and server downtime vary from industry to industry but it s evident that they amount to significant business expense that s worth taking action against You can review the annual costs incurred due to server downtime and data loss for major industries below Energy 2 8 million Telecommunication 2 0 million Manufacturing 1 6 million Financial Institutions 1 4 million Information Technology 1 3 million Insurance 1 2 million Retail 1 1 million Pharmaceuticals 1 0 million Banking 996 000 Human Error Accounts for a Large Proportion of All Data Loss At the most fundamental level the purpose of business continuity planning BCP is ensuring your data is secure and accessible While a company would find

    Original URL path: http://www.enterprisedata.com.au/blog/entry/part-5-the-importance-of-disaster-recovery-protection?tmpl=component&print=1 (2016-02-10)
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  • Part 4: Determining Your Business Continuity Management Strategy
    cut a major event locking the city down or a key supplier failure are all eminently foreseeable disasters Actual bombings are rare in Australia but hoax bombs happen and still cause disruption Another way of looking at this is by taking the all hazards approach which focuses on outcomes i e loss of infrastructure loss of IT systems reduced availability of staff or any combination of the above Such threats or hazards are known as business continuity incidents and the BCM strategy or strategies flow from each of those threats Indeed business continuity strategy can be presented as a flow chart if this happens then what Some business units or their managers may propose continuity strategies that are quite different from the rest of the organisation In some cases the cost may be high and business value low so budgets should relate to a particular business unit s significance to the organisation A simple risk management business value matrix can help inform these strategy decisions Get Everyone Involved Designing an optimal business continuity strategy for a particular organisation can be done in a variety of ways more brainstorming workshops focus groups position papers or other techniques It s a good

    Original URL path: http://www.enterprisedata.com.au/blog/entry/part-4-determining-your-business-continuity-management-strategy?tmpl=component&print=1 (2016-02-10)
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