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  • Blog | Cornerstone People Solutions
    the leader of a travel business it s also something you need to understand and focus on So let s deal with the understanding part first Discretionary effort is defined as the difference in the level of effort one is capable of putting forth and the minimum effort required to get by Which basically means that each time an employee faces a new task they have a choice as to how much effort they will put into that task Why does this matter by Rachael Seymour Read More 17 05 2013 It s YOUR Time Take Charge of it A new enquiry walks in and all you want to do is dive under the counter and hide Why Maybe you were really hoping to tackle that big round the world booking or collate the pile of documents sitting on your desk So you don t give 100 to the new potential customer standing right in front of you You rush through the interaction hoping to get back to whatever it was you were planning to do Which adds up to a lose lose situation Why are so many travel consultants always so pressed for time by Rachael Seymour Read More 03 04 2013 To Quote or Not to Quote If you re in the travel business that s a big question at least when it comes to quoting on the spot And for many travel consultants there are a million ways to answer that question with no including They are too busy The quote is complicated they could do a better job if they gave it more time and energy at a later stage They assume the client does not have time to wait while they work it out They judge the client as a shopper or a time waster

    Original URL path: http://www.cornerstoneps.com.au/blog/category/1-news?page=4 (2016-02-13)
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  • Blog | Cornerstone People Solutions
    in print You may have noticed Travel Weekly has had a makeover recently and part of their new look is incorporating some great new content Ask the Experts is a great new regular section where those in the Travel Industry get to ask questions and receive expert answers at no charge We think it s about time that the media started servicing our industry more and were thrilled when they asked us to take part on their Expert Panel This week Rachael answers an agent s issue concerning a non performing staff member Take a look at page 14 today by Rachael Seymour Read More 18 03 2012 New Virtual Training and Development Sessions at Your Fingertips At Cornerstone People Solutions we have been transforming businesses and increasing bottom lines through our training and development programs since 2005 We have challenged the mindsets of those in a sales or leadership role with huge improvements and are now pleased to announce the introduction of Web Workshops to our repertoire Our Web Workshops bring the classroom to you no matter where you are And for those in the travel industry who cannot make it to a face to face session our web

    Original URL path: http://www.cornerstoneps.com.au/blog/contributor/1-rachael-seymour?page=4 (2016-02-13)
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  • Blog | Cornerstone People Solutions
    a large retail travel business and he told me that every time a member of his leadership team is asked how are you the reply always has something to do with how busy they are It makes sense When we re busy we feel like we re working hard we re getting things done we re being productive Unfortunately the way we feel doesn t always reflect the real results we re obtaining by Cassi Tormey Read More 20 02 2013 Why do people book their own holidays online The internet is arguably the greatest invention in recent memory But if you re a travel consultant chances are the World Wide Web is also the bane of your existence Now instead of simply competing with other agents we re all forced to compete with online agencies and even our own potential customers who may be tempted to go the DIY route and book their own holidays on the internet Why do they do it by Rachael Seymour Read More 30 01 2013 What s the Secret to part time travel consultants success As a travel business performance expert I firmly believe that consistency is the key to long term sales success Which led me to one question that has consistently fascinated me and my associates What is it about part timers that makes them so successful often more successful than their teammates who work full time by Rachael Seymour Read More 08 11 2012 Smarter Business Filling a Niche Travel Talk magazine November 2012 issue has a great article about Cornerstone on page 20 this month Staff who are getting feedback from their manager and learning new skills are more engaged and will likely stay at the company longer If you d like to read more take a look online

    Original URL path: http://www.cornerstoneps.com.au/blog?page=5 (2016-02-13)
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  • Blog | Cornerstone People Solutions
    Rachael Seymour Read More 29 03 2012 Ask the experts with Travel Weekly Our very own Rachael Seymour is now in print You may have noticed Travel Weekly has had a makeover recently and part of their new look is incorporating some great new content Ask the Experts is a great new regular section where those in the Travel Industry get to ask questions and receive expert answers at no charge We think it s about time that the media started servicing our industry more and were thrilled when they asked us to take part on their Expert Panel This week Rachael answers an agent s issue concerning a non performing staff member Take a look at page 14 today by Rachael Seymour Read More 18 03 2012 New Virtual Training and Development Sessions at Your Fingertips At Cornerstone People Solutions we have been transforming businesses and increasing bottom lines through our training and development programs since 2005 We have challenged the mindsets of those in a sales or leadership role with huge improvements and are now pleased to announce the introduction of Web Workshops to our repertoire Our Web Workshops bring the classroom to you no matter where you

    Original URL path: http://www.cornerstoneps.com.au/blog?page=6 (2016-02-13)
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