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  • Travel Weekly: Ask the Experts April 20 | Blog | Cornerstone People Solutions
    1 January 1 2012 November 1 June 1 May 1 March 2 Contributors Rachael Seymour 17 Cassi Tormey 5 Naomi Dyson 4 Bonita Capuano 1 Cindy Stocken 1 08 05 2012 Travel Weekly Ask the Experts April 20 Are you following Rachael s Ask the Experts columns in Travel Weekly This month she helps a consultant who is struggling to meet her targets by Rachael Seymour Back to blog LinkedIn

    Original URL path: http://www.cornerstoneps.com.au/blog/2012/05/3-travel-weekly-ask-the-experts-april-20 (2016-02-13)
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  • Ask the experts: with Travel Weekly | Blog | Cornerstone People Solutions
    August 1 July 1 June 1 May 1 April 1 February 1 2013 October 2 August 2 May 1 April 1 March 1 February 1 January 1 2012 November 1 June 1 May 1 March 2 Contributors Rachael Seymour 17 Cassi Tormey 5 Naomi Dyson 4 Bonita Capuano 1 Cindy Stocken 1 29 03 2012 Ask the experts with Travel Weekly Our very own Rachael Seymour is now in print You may have noticed Travel Weekly has had a makeover recently and part of their new look is incorporating some great new content Ask the Experts is a great new regular section where those in the Travel Industry get to ask questions and receive expert answers at no charge We think it s about time that the media started servicing our industry more and were thrilled when they asked us to take part on their Expert Panel This week Rachael answers an agent s issue concerning a non performing staff member Take a look at page 14 today by Rachael Seymour Back to blog LinkedIn Home About Us Our Services Cornerstone Club Blog Contact Us Privacy Policy Terms Conditions Web Workshops Training Services Online Surveys Resources Marketing Services Coaching Conferences

    Original URL path: http://www.cornerstoneps.com.au/blog/2012/03/4-ask-the-experts-with-travel-weekly (2016-02-13)
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  • New Virtual Training and Development Sessions at Your Fingertips | Blog | Cornerstone People Solutions
    1 April 1 February 1 2013 October 2 August 2 May 1 April 1 March 1 February 1 January 1 2012 November 1 June 1 May 1 March 2 Contributors Rachael Seymour 17 Cassi Tormey 5 Naomi Dyson 4 Bonita Capuano 1 Cindy Stocken 1 18 03 2012 New Virtual Training and Development Sessions at Your Fingertips At Cornerstone People Solutions we have been transforming businesses and increasing bottom lines through our training and development programs since 2005 We have challenged the mindsets of those in a sales or leadership role with huge improvements and are now pleased to announce the introduction of Web Workshops to our repertoire Our Web Workshops bring the classroom to you no matter where you are And for those in the travel industry who cannot make it to a face to face session our web workshops are a great new alternative We will be running topics for retail corporate and wholesale consultants as well as business owners and leaders For what s on this month check out our course schedule by Rachael Seymour Back to blog LinkedIn Home About Us Our Services Cornerstone Club Blog Contact Us Privacy Policy Terms Conditions Web Workshops Training Services

    Original URL path: http://www.cornerstoneps.com.au/blog/2012/03/5-new-virtual-training-and-development-sessions-at-your-fingertips (2016-02-13)
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  • Blog | Cornerstone People Solutions
    and airline direct bookings means that street front travel agents must become savvier in their sales and service approach to convert more people As we mystery shop travel agents all over the country we see some negative sales tactics that either appears desperate or out of date Many consultants use the line without a travel agent you are on your own and whilst the meaning is powerful their delivery often has a negative tone and the timing is wrong The majority of the time it is a response reaction to something that the client has said rather than part of a powerful sales spiel about the value of your offering by Rachael Seymour Read More 08 10 2013 Giving is an attitude as well as an action Recently I was sitting in a team meeting where the topic of conversation was about new and exciting ways to wow their travel customer When the subject of giving arose one of the consultants raised an interesting viewpoint she felt that if you are giving because you are told to it doesn t work and it s manipulative It opened up an amazing conversation that led to us all believing that giving was actually a brilliant behavioural strategy that not only makes you feel good but it also works wonders in building long term loyal customers and team mates So how did we change our skeptical consultant s mind by Rachael Seymour Read More 06 08 2013 Improving the Discretionary Effort of your Travel Consultants If you think Discretionary Effort sounds like a big important term you re right And as the leader of a travel business it s also something you need to understand and focus on So let s deal with the understanding part first Discretionary effort is defined as the

    Original URL path: http://www.cornerstoneps.com.au/blog/contributor/1-rachael-seymour?page=2 (2016-02-13)
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  • Blog | Cornerstone People Solutions
    matters to these people when the reality may be that they couldn t care less It seems that it is unrealistic to assume that the people who work with you have a selfless interest in helping you by Rachael Seymour Read More 13 05 2014 Selling Day Tours pre departure Why is it that so many travellers spend the first days of their holiday organising day trips and dinner reservations Is it because travel agents aren t offering that service or is it because the client wants the flexibility and control of researching at the destination Perhaps it is a little of both and I am sure it would vary depending on the individual approach of the agent and the needs of the client by Cassi Tormey Read More 17 04 2014 2 Questions to set you up for sales success The rise of online travel businesses and airline direct bookings means that street front travel agents must become savvier in their sales and service approach to convert more people As we mystery shop travel agents all over the country we see some negative sales tactics that either appears desperate or out of date Many consultants use the line without a travel agent you are on your own and whilst the meaning is powerful their delivery often has a negative tone and the timing is wrong The majority of the time it is a response reaction to something that the client has said rather than part of a powerful sales spiel about the value of your offering by Rachael Seymour Read More 13 02 2014 Travel marketing in the online world Cornerstone has been the go to business for travel agent sales and leadership expertise for 9 years and from 2014 we will start sharing some marketing knowledge with you

    Original URL path: http://www.cornerstoneps.com.au/blog?page=3 (2016-02-13)
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  • Attendee Registration | Consultant Success Program - Western Australia | Training Services | Our Services | Cornerstone People Solutions
    Coaching Conferences Qualifications Consultant Success Program Western Australia Please enter the names and email address of the attendees below First name Last name Email address Add Attendee Did you know We can now provide you with the opportunity to gain Govt funded industry recognised qualifications by partnering with William Angliss Institute Home About Us Our Services Cornerstone Club Blog Contact Us Privacy Policy Terms Conditions Web Workshops Training Services Online

    Original URL path: http://www.cornerstoneps.com.au/our-services/training-services/443-consultant-success-program-western-australia/registration (2016-02-13)
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  • Attendee Registration | Complaint Handling - How to turn peoples attitudes around | Training Services | Our Services | Cornerstone People Solutions
    Qualifications Complaint Handling How to turn peoples attitudes around Please enter the names and email address of the attendees below First name Last name Email address Add Attendee Did you know We can now provide you with the opportunity to gain Govt funded industry recognised qualifications by partnering with William Angliss Institute Home About Us Our Services Cornerstone Club Blog Contact Us Privacy Policy Terms Conditions Web Workshops Training Services

    Original URL path: http://www.cornerstoneps.com.au/our-services/training-services/446-complaint-handling-how-to-turn-peoples-attitudes-around/registration (2016-02-13)
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  • Attendee Registration | DiSC Behaviour Profiling | Training Services | Our Services | Cornerstone People Solutions
    Services Coaching Conferences Qualifications DiSC Behaviour Profiling Please enter the names and email address of the attendees below First name Last name Email address Add Attendee Did you know We can now provide you with the opportunity to gain Govt funded industry recognised qualifications by partnering with William Angliss Institute Home About Us Our Services Cornerstone Club Blog Contact Us Privacy Policy Terms Conditions Web Workshops Training Services Online Surveys

    Original URL path: http://www.cornerstoneps.com.au/our-services/training-services/447-disc-behaviour-profiling/registration (2016-02-13)
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