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  • Blog | Cornerstone People Solutions
    Cindy Stocken 1 20 02 2013 Why do people book their own holidays online The internet is arguably the greatest invention in recent memory But if you re a travel consultant chances are the World Wide Web is also the bane of your existence Now instead of simply competing with other agents we re all forced to compete with online agencies and even our own potential customers who may be

    Original URL path: http://www.cornerstoneps.com.au/blog/2013/02 (2016-02-12)
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  • Blog | Cornerstone People Solutions
    Cassi Tormey 5 Naomi Dyson 4 Bonita Capuano 1 Cindy Stocken 1 30 01 2013 What s the Secret to part time travel consultants success As a travel business performance expert I firmly believe that consistency is the key to long term sales success Which led me to one question that has consistently fascinated me and my associates What is it about part timers that makes them so successful often

    Original URL path: http://www.cornerstoneps.com.au/blog/2013/01 (2016-02-12)
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  • Blog | Cornerstone People Solutions
    Seymour 17 Cassi Tormey 5 Naomi Dyson 4 Bonita Capuano 1 Cindy Stocken 1 08 11 2012 Smarter Business Filling a Niche Travel Talk magazine November 2012 issue has a great article about Cornerstone on page 20 this month Staff who are getting feedback from their manager and learning new skills are more engaged and will likely stay at the company longer If you d like to read more take

    Original URL path: http://www.cornerstoneps.com.au/blog/2012/11 (2016-02-12)
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  • Blog | Cornerstone People Solutions
    1 March 2 Contributors Rachael Seymour 17 Cassi Tormey 5 Naomi Dyson 4 Bonita Capuano 1 Cindy Stocken 1 15 06 2012 Ask the experts Dealing with Gen Y staff In the latest issue of Travel Weekly s Ask the expert Rachael gives some great advice to an agent dealing with some younger staff members the infamous Gen Y Read the article to find out how to make your Gen

    Original URL path: http://www.cornerstoneps.com.au/blog/2012/06 (2016-02-12)
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  • Blog | Cornerstone People Solutions
    February 1 January 1 2012 November 1 June 1 May 1 March 2 Contributors Rachael Seymour 17 Cassi Tormey 5 Naomi Dyson 4 Bonita Capuano 1 Cindy Stocken 1 08 05 2012 Travel Weekly Ask the Experts April 20 Are you following Rachael s Ask the Experts columns in Travel Weekly Here she helps a consultant who is struggling to meet her targets by Rachael Seymour Read More LinkedIn Home

    Original URL path: http://www.cornerstoneps.com.au/blog/2012/05 (2016-02-12)
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  • Blog | Cornerstone People Solutions
    now in print You may have noticed Travel Weekly has had a makeover recently and part of their new look is incorporating some great new content Ask the Experts is a great new regular section where those in the Travel Industry get to ask questions and receive expert answers at no charge We think it s about time that the media started servicing our industry more and were thrilled when they asked us to take part on their Expert Panel This week Rachael answers an agent s issue concerning a non performing staff member Take a look at page 14 today by Rachael Seymour Read More 18 03 2012 New Virtual Training and Development Sessions at Your Fingertips At Cornerstone People Solutions we have been transforming businesses and increasing bottom lines through our training and development programs since 2005 We have challenged the mindsets of those in a sales or leadership role with huge improvements and are now pleased to announce the introduction of Web Workshops to our repertoire Our Web Workshops bring the classroom to you no matter where you are And for those in the travel industry who cannot make it to a face to face session our

    Original URL path: http://www.cornerstoneps.com.au/blog/2012/03 (2016-02-12)
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  • Blog | Cornerstone People Solutions
    series we talk to some of travel and hospitality s leading lights about travel their career and big vacation dreams These experts will share their tips and insights with us all We are always on the look out for more experts to interview so let us know if you d like to nominate someone you know to be featured on Up Close and Personal by Rachael Seymour Read More 18 02 2015 Cornerstone Experts Upclose and Personal with Brett at Helloworld Leopold In our new blog series we talk to some of travel and hospitality s leading lights about travel their career and big vacation dreams These experts will share their tips and insights with us all We are always on the look out for more experts to interview so let us know if you d like to nominate someone you know to be featured on Up Close and Personal by Rachael Seymour Read More 13 11 2014 Do you measure your consultants productivity Measuring your success at anything you do is a natural motivator to improve performance It is also an important way of keeping track on the individuals that make up your team One of the biggest causes of low team morale is underperforming team members and it is further lowered when those poor performers are not held accountable by their business leaders Measuring simply gives you information about what s happening in real time by Rachael Seymour Read More 07 10 2014 Happiness leads to greater success in your travel business Which comes first The chicken or the egg Success or Happiness Simple strategies for travel professionals to increase their happiness by Rachael Seymour Read More 15 07 2014 5 TIPS FOR EVERY TRAVEL CONSULTANT Booking travel is a highly competitive landscape but for travel agents there

    Original URL path: http://www.cornerstoneps.com.au/blog/contributor/1-rachael-seymour (2016-02-12)
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  • Blog | Cornerstone People Solutions
    It was all I could do to stop myself from jumping the desk to help her by Cassi Tormey Read More 13 05 2014 Selling Day Tours pre departure Why is it that so many travellers spend the first days of their holiday organising day trips and dinner reservations Is it because travel agents aren t offering that service or is it because the client wants the flexibility and control of researching at the destination Perhaps it is a little of both and I am sure it would vary depending on the individual approach of the agent and the needs of the client by Cassi Tormey Read More 22 10 2013 Do you ask for the sale Over the years I have become more passionate about buying from people who ask for my business Why Because to me it is the notion of asking for the sale that indicates competence confidence and expertise Asking for the sale represents a pivotal moment in the relationship between a travel consultant and a consumer by Cassi Tormey Read More 03 04 2013 To Quote or Not to Quote If you re in the travel business that s a big question at least when it comes to quoting on the spot And for many travel consultants there are a million ways to answer that question with no including They are too busy The quote is complicated they could do a better job if they gave it more time and energy at a later stage They assume the client does not have time to wait while they work it out They judge the client as a shopper or a time waster They lack confidence by Cassi Tormey Read More 14 03 2013 There s a Difference between Busy and Productive When people your staff your

    Original URL path: http://www.cornerstoneps.com.au/blog/contributor/2-cassi-tormey (2016-02-12)
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