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  • Blog | Cornerstone People Solutions
    Capuano 1 Cindy Stocken 1 13 05 2014 Selling Day Tours pre departure Why is it that so many travellers spend the first days of their holiday organising day trips and dinner reservations Is it because travel agents aren t offering that service or is it because the client wants the flexibility and control of researching at the destination Perhaps it is a little of both and I am sure

    Original URL path: http://www.cornerstoneps.com.au/blog/2014/05 (2016-02-12)
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  • Blog | Cornerstone People Solutions
    1 May 1 April 1 February 1 2013 October 2 August 2 May 1 April 1 March 1 February 1 January 1 2012 November 1 June 1 May 1 March 2 Contributors Rachael Seymour 17 Cassi Tormey 5 Naomi Dyson 4 Bonita Capuano 1 Cindy Stocken 1 17 04 2014 2 Questions to set you up for sales success The rise of online travel businesses and airline direct bookings means that street front travel agents must become savvier in their sales and service approach to convert more people As we mystery shop travel agents all over the country we see some negative sales tactics that either appears desperate or out of date Many consultants use the line without a travel agent you are on your own and whilst the meaning is powerful their delivery often has a negative tone and the timing is wrong The majority of the time it is a response reaction to something that the client has said rather than part of a powerful sales spiel about the value of your offering by Rachael Seymour Read More LinkedIn Home About Us Our Services Cornerstone Club Blog Contact Us Privacy Policy Terms Conditions Web Workshops Training Services Online

    Original URL path: http://www.cornerstoneps.com.au/blog/2014/04 (2016-02-12)
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  • Blog | Cornerstone People Solutions
    Naomi Dyson 4 Bonita Capuano 1 Cindy Stocken 1 13 02 2014 Travel marketing in the online world Cornerstone has been the go to business for travel agent sales and leadership expertise for 9 years and from 2014 we will start sharing some marketing knowledge with you too The retail travel landscape is changing rapidly in Australia right now We hope to provide you with some great fresh ideas on

    Original URL path: http://www.cornerstoneps.com.au/blog/2014/02 (2016-02-12)
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  • Blog | Cornerstone People Solutions
    Contributors Rachael Seymour 17 Cassi Tormey 5 Naomi Dyson 4 Bonita Capuano 1 Cindy Stocken 1 22 10 2013 Do you ask for the sale Over the years I have become more passionate about buying from people who ask for my business Why Because to me it is the notion of asking for the sale that indicates competence confidence and expertise Asking for the sale represents a pivotal moment in the relationship between a travel consultant and a consumer by Cassi Tormey Read More 08 10 2013 Giving is an attitude as well as an action Recently I was sitting in a team meeting where the topic of conversation was about new and exciting ways to wow their travel customer When the subject of giving arose one of the consultants raised an interesting viewpoint she felt that if you are giving because you are told to it doesn t work and it s manipulative It opened up an amazing conversation that led to us all believing that giving was actually a brilliant behavioural strategy that not only makes you feel good but it also works wonders in building long term loyal customers and team mates So how did we change

    Original URL path: http://www.cornerstoneps.com.au/blog/2013/10 (2016-02-12)
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  • Blog | Cornerstone People Solutions
    Seymour 17 Cassi Tormey 5 Naomi Dyson 4 Bonita Capuano 1 Cindy Stocken 1 20 08 2013 8 golden rules for developing your travel company s culture Many companies hear the words company culture and think it s just another fad in the lifespan of their business but it s not and those who ignore improving or building a thriving company culture could be missing out on a LOT A great company culture can make all the difference between a business that thrives and one that fails So how do you start by Naomi Dyson Read More 06 08 2013 Improving the Discretionary Effort of your Travel Consultants If you think Discretionary Effort sounds like a big important term you re right And as the leader of a travel business it s also something you need to understand and focus on So let s deal with the understanding part first Discretionary effort is defined as the difference in the level of effort one is capable of putting forth and the minimum effort required to get by Which basically means that each time an employee faces a new task they have a choice as to how much effort they will put

    Original URL path: http://www.cornerstoneps.com.au/blog/2013/08 (2016-02-12)
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  • Blog | Cornerstone People Solutions
    1 October 1 September 1 August 1 July 1 June 1 May 1 April 1 February 1 2013 October 2 August 2 May 1 April 1 March 1 February 1 January 1 2012 November 1 June 1 May 1 March 2 Contributors Rachael Seymour 17 Cassi Tormey 5 Naomi Dyson 4 Bonita Capuano 1 Cindy Stocken 1 17 05 2013 It s YOUR Time Take Charge of it A new enquiry walks in and all you want to do is dive under the counter and hide Why Maybe you were really hoping to tackle that big round the world booking or collate the pile of documents sitting on your desk So you don t give 100 to the new potential customer standing right in front of you You rush through the interaction hoping to get back to whatever it was you were planning to do Which adds up to a lose lose situation Why are so many travel consultants always so pressed for time by Rachael Seymour Read More LinkedIn Home About Us Our Services Cornerstone Club Blog Contact Us Privacy Policy Terms Conditions Web Workshops Training Services Online Surveys Resources Marketing Services Coaching Conferences Qualifications Cornerstone People Solutions 91

    Original URL path: http://www.cornerstoneps.com.au/blog/2013/05 (2016-02-12)
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  • Blog | Cornerstone People Solutions
    Not to Quote If you re in the travel business that s a big question at least when it comes to quoting on the spot And for many travel consultants there are a million ways to answer that question with no including They are too busy The quote is complicated they could do a better job if they gave it more time and energy at a later stage They assume

    Original URL path: http://www.cornerstoneps.com.au/blog/2013/04 (2016-02-12)
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  • Blog | Cornerstone People Solutions
    1 July 1 June 1 May 1 April 1 February 1 2013 October 2 August 2 May 1 April 1 March 1 February 1 January 1 2012 November 1 June 1 May 1 March 2 Contributors Rachael Seymour 17 Cassi Tormey 5 Naomi Dyson 4 Bonita Capuano 1 Cindy Stocken 1 14 03 2013 There s a Difference between Busy and Productive When people your staff your supervisors your colleagues ask you how you are is your answer always Busy busy busy If so you re not alone I was having a conversation with an executive of a large retail travel business and he told me that every time a member of his leadership team is asked how are you the reply always has something to do with how busy they are It makes sense When we re busy we feel like we re working hard we re getting things done we re being productive Unfortunately the way we feel doesn t always reflect the real results we re obtaining by Cassi Tormey Read More LinkedIn Home About Us Our Services Cornerstone Club Blog Contact Us Privacy Policy Terms Conditions Web Workshops Training Services Online Surveys Resources Marketing Services Coaching

    Original URL path: http://www.cornerstoneps.com.au/blog/2013/03 (2016-02-12)
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