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  • Working with the Net - Dealing with Travel Shoppers | Web Workshops | Our Services | Cornerstone People Solutions
    Net Dealing with Travel Shoppers Date 10 Aug 2016 Time 10 00am AEST Duration 1 day 21 hours Location Online Capacity Maximum 12 participants Price AUD 45 00 inc GST About this Training Course Online options have greatly impacted the travel business over the last decade and many travel companies aren t sure how to deal with this new virtual reality The good news is there are many ways to make the internet work for you instead of against you Working with the Net Dealing with Travel Shoppers helps you adjust your attitude and confidently sell to internet savvy clients You ll be introduced to a whole new mindset of selling through proven methods guaranteed to bring results You ll find that in person can triumph over online every time Highlights Include Understanding customer behaviours and the mental triggers to a sale Creating a plan of attack to deal with online competition Utilising a unified approach to create more sales conversions Quantity Did you know We can now provide you with the opportunity to gain Govt funded industry recognised qualifications by partnering with William Angliss Institute Home About Us Our Services Cornerstone Club Blog Contact Us Privacy Policy Terms Conditions

    Original URL path: http://www.cornerstoneps.com.au/our-services/web-workshops/453-working-with-the-net-dealing-with-travel-shoppers (2016-02-12)
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  • Overcoming Objections - Simple ways to turn 'NO' into 'YES PLEASE' | Web Workshops | Our Services | Cornerstone People Solutions
    in mind Web Workshops Training Services Online Surveys Resources Marketing Services Coaching Conferences Qualifications Overcoming Objections Simple ways to turn NO into YES PLEASE Date 16 Sep 2016 Time 8 00am AEST Duration 1 day 21 hours Location Online Capacity Maximum 12 participants Price AUD 45 00 inc GST About this workshop Objections need not be the end of the booking and they need not de rail the consultation for you as long as you have the right strategies These strategies are vital skills that you must have well developed if you want to become a serious travel consultant Your response must be a cycle of conversation aimed at turning the objection into a reason to buy now Highlights include Preventing objections in the first place Getting past excuses to the real objection and then handling the question professionally Selling on VALUE rather than price Quantity Did you know We can now provide you with the opportunity to gain Govt funded industry recognised qualifications by partnering with William Angliss Institute Home About Us Our Services Cornerstone Club Blog Contact Us Privacy Policy Terms Conditions Web Workshops Training Services Online Surveys Resources Marketing Services Coaching Conferences Qualifications Cornerstone People Solutions 91

    Original URL path: http://www.cornerstoneps.com.au/our-services/web-workshops/455-overcoming-objections-simple-ways-to-turn-no-into-yes-please (2016-02-12)
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  • Why Join? | Cornerstone Club | Cornerstone People Solutions
    a stand alone travel agency or an international chain the Cornerstone Club membership offers you daily access to massive discounts on our training and education programs insights and updates on industry developments sales and marketing tools and cutting edge surveys for developing and retaining staff We offer a range of membership levels to cater for everyone in the Travel Industry As a Club member you will benefit from 1 Discounts of up to 50 on our range of business resources which includes topics like Recruitment Interview tips Developing sales staff Marketing for your business Social media for your business Business and leadership models Inspirational Team Meetings and so much more 2 Member discounts of up to 20 for our education programs including our popular web workshops and one day training courses 3 Business members have free access to our evaluation and assessment surveys the Online Performance Indicator OPI the Online Staff Satisfaction Assessment OSSA and the Online Leadership Evaluation OLE 4 The lowest membership fees in the industry Make sure you and your business continue down the proactive path to success Join now Imagine a club just for the travel industry that not only converts more sales but grows your

    Original URL path: http://www.cornerstoneps.com.au/cornerstone-club/why-join (2016-02-12)
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  • What Does it Cost? | Cornerstone Club | Cornerstone People Solutions
    need to be a cost burden and with our Member Benefits Program you will see how training is more accessible than ever before We offer a range of membership levels to cater for everyone in the Travel and Hospitality industry Silver Complimentary access to our range of Business Management tools including topics like Recruitment Interview tips Developing sales staff Access to Online Performance Indicator OPI for just 110 each Access our Online Leadership Evaluation OLE for just 395 each Use our amazing Online Staff Satisfaction Assessment OSSA for a discounted per person charge Gold up to 50 staff Platinum 50 staff Complimentary 12 month access when a team member is enrolled in any of our qualification programs Gold 25 per person per month Platinum 18 per person per month Includes Free access to our evaluation and assessment surveys the Online Performance Indicator OPI the Online Staff satisfaction survey OSSA and the Online Leadership Evaluation OLE T Discounts of up to 20 for our education programs including our popular web workshops and one day training courses Complimentart access to business growth resources Join now Imagine a club just for the travel industry that not only converts more sales but grows your

    Original URL path: http://www.cornerstoneps.com.au/cornerstone-club/what-does-it-cost (2016-02-12)
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  • Online Performance Indicator | Online Surveys | Our Services | Cornerstone People Solutions
    and travel consultants the insight they need to target areas ripe for improvement The OPI Is an easy to use and affordable tool for quality staff appraisals and requires only 20 minutes to complete Creates a detailed report with a combined manager and individual rating Evaluates performance in three key areas critical to sales success Sales Ability Motivation and Mindset Identifies specific areas where improvement is needed Gives a clear picture of the team member s strengths and weaknesses Uncovers the needed knowledge to develop a personalised development plan Provides the focus that allows sales consultants to grow in their roles and achieve career success Approximately 66 of businesses have difficulty developing and managing their team talent The OPI allows you to join the lucky third who know how to nurture and retain the best so their results can be the best View a sample OPI Retail report now View a sample OPI Corporate report now View a sample OPI Wholesale report now To purchase a Cornerstone survey Did you know our Gold and Platinum Cornerstone Club memberships include a yearly quota of surveys as part of the low monthly subscription If you already have a Business membership please log

    Original URL path: http://www.cornerstoneps.com.au/our-services/online-surveys/online-performance-indicator (2016-02-12)
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  • Online Staff Satisfaction Assessment | Online Surveys | Our Services | Cornerstone People Solutions
    knowledge you need to plan moving forward The OSSA Provides focus on how to boost productivity performance and profitability Ensures that your most valuable asset your people are satisfied and loyal Can be independently managed from start to finish Identifies specific areas that are in urgent need of improvement Allows leadership to make better and more informed strategic decisions Measures and manages ongoing change in key areas of travel business success Reassures staff that their opinions matter and they are valued Understanding the hidden dynamics inside your company provides you with an informed perspective on what s working and what isn t Unlock that valuable knowledge and work towards winning solutions with the OSSA The OSSA pricing is structured according to the number of people participating in the survey Prices are variable based on how many staff you employ For example 150 per person 20 employees 105 per person 40 employees 80 per person 75 employees 66 per person 150 employees 27 50 1000 employees View a sample report now To purchase a Cornerstone survey Did you know our Gold and Platinum Cornerstone Club memberships include a yearly quota of surveys as part of the low monthly subscription If you

    Original URL path: http://www.cornerstoneps.com.au/our-services/online-surveys/online-staff-satisfaction-assessment (2016-02-12)
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  • Blog | Cornerstone People Solutions
    varying degrees of English language skills and issues that needed resolution By the time it was our turn she was nearly in tears It was all I could do to stop myself from jumping the desk to help her by Cassi Tormey Read More 10 03 2015 Cornerstone Experts Upclose and personal with Fiona Hutton at italk travel Glen Waverly In our new blog series we talk to some of travel and hospitality s leading lights about travel their career and big vacation dreams These experts will share their tips and insights with us all We are always on the look out for more experts to interview so let us know if you d like to nominate someone you know to be featured on Up Close and Personal by Rachael Seymour Read More 18 02 2015 Cornerstone Experts Upclose and Personal with Brett at Helloworld Leopold In our new blog series we talk to some of travel and hospitality s leading lights about travel their career and big vacation dreams These experts will share their tips and insights with us all We are always on the look out for more experts to interview so let us know if you d like to nominate someone you know to be featured on Up Close and Personal by Rachael Seymour Read More 11 02 2015 Travel Agents are Time Makers There are many things that travel agents value but time is probably one of the most serious commodities on the market We all know that work can be busy but the demands on a travel agent are constantly high and the consequences of mistakes are even higher Knowing how to manage time is a core skill for any seasoned tourism travel or hospitality worker by Bonita Capuano Read More 13 11 2014 Do

    Original URL path: http://www.cornerstoneps.com.au/blog/category/1-news (2016-02-12)
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  • Blog | Cornerstone People Solutions
    June 1 May 1 March 2 Contributors Rachael Seymour 17 Cassi Tormey 5 Naomi Dyson 4 Bonita Capuano 1 Cindy Stocken 1 26 11 2015 Value is Personal I am consistently blown away by exceptional customer service the kind that makes you smile uncontrollably and walk away with the inspiration to take on the world The type of experiences that makes you feel connected with the world around you by

    Original URL path: http://www.cornerstoneps.com.au/blog/2015/11 (2016-02-12)
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