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  • Sales Team | Hotel/Airlines | Training Services | Our Services | Cornerstone People Solutions
    Program about o Introduction to Cornerstone People Solutions o Understanding the qualifications process o FAQ s Analysing the success of your current sales approach o Using the Travel Trifecta to identify strengths and weaknesses in your consulting approach o Best practise TRAVEL sales process o Tools to monitor progress and create self accountability Setting up the consultation to succeed o Begin with the end in mind Working towards a FAB outcome every time o Introduction to the Travel Trifecta o Keeping Control of the booking process o High Impact Vs Low Impact behaviours The Cornerstone Conversion Ladder Powerful questioning techniques to improve productivity o Clever questions that uncover client needs o Avoiding questions that bore the client o The relationship between questions and valuable product Presenting your product better o Giving advice and recommendations When to deliver your product solution verbally o Features and benefits and how to effectively communicate Sales the Disc Personality Profile o Understanding your DiSC sales style learn to appreciate your priorities strengths and challenges o Understanding your customers buying style how to recognise them and appreciate their priorities o Adapting your sales style to your customers buying style navigating from your position to each of the four basic styles Planning for business Success o Analysing your current sales or service solution o Identify and plan sales prospects o Identifying opportunities where more effort with equal powerful results o Strategies to build business networks o Growing your business from the roots up Balanced Thinking o Using Balanced Thinking to ensure all aspects of your business are considered and aligned o Use the balance scorecard to create a sustainable strategy o Choose relevant influential KPI s to measure your performance o Make the right decisions around focus and your daily behaviours Using social media to grow your

    Original URL path: http://www.cornerstoneps.com.au/our-services/training-services/hotel-airlines/sales-team (2016-02-12)
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  • Business Development Management | Hotel/Airlines | Training Services | Our Services | Cornerstone People Solutions
    the Program about o Introduction to Cornerstone People Solutions o Understanding the qualifications process o FAQ s Analysing the success of your current sales approach o Using the Travel Trifecta to identify strengths and weaknesses in your consulting approach o Best practise TRAVEL sales process o Tools to monitor progress and create self accountability Setting up the consultation to succeed o Begin with the end in mind Working towards a FAB outcome every time o Introduction to the Travel Trifecta o Keeping Control of the booking process o High Impact Vs Low Impact behaviours The Cornerstone Conversion Ladder Powerful questioning techniques to improve productivity o Clever questions that uncover client needs o Avoiding questions that bore the client o The relationship between questions and valuable product Presenting your product better o Giving advice and recommendations When to deliver your product solution verbally o Features and benefits and how to effectively communicate Sales the Disc Personality Profile o Understanding your DiSC sales style learn to appreciate your priorities strengths and challenges o Understanding your customers buying style how to recognise them and appreciate their priorities o Adapting your sales style to your customers buying style navigating from your position to each of the four basic styles Planning for business Success o Analysing your current sales or service solution o Identify and plan sales prospects o Identifying opportunities where more effort with equal powerful results o Strategies to build business networks o Growing your business from the roots up Balanced Thinking o Using Balanced Thinking to ensure all aspects of your business are considered and aligned o Use the balance scorecard to create a sustainable strategy o Choose relevant influential KPI s to measure your performance o Make the right decisions around focus and your daily behaviours Using social media to grow

    Original URL path: http://www.cornerstoneps.com.au/our-services/training-services/hotel-airlines/business-development-management (2016-02-12)
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  • Consultant Success Program - Western Australia | Training Services | Our Services | Cornerstone People Solutions
    in Retail Management SIR40212 The Consultant Success Program Level 1 Certificate IV in Retail Management is the only course of its kind in Australia One of its unique points of difference is that it is only for those currently employed as travel consultants You learn practical sales and service skills that will set consultants up to convert more enquiries into bookings This program has been developed with an extensive understanding of the skills abilities and commitment required to achieve long term success as a Travel Consultant Course Structure and Content The Certificate IV in Retail Management is conducted over a 6 month period covering 4 days of face to face training 2 web workshops and 1 mentoring visit These 4 days will be facilitated by industry experts with over 15 years experience and will cover content from the below key areas Participants are also required over this time to complete assessments and provide workplace evidence to support their learning Introduction to Travel Consulting Setting up the consultation to succeed Relationship Building Clever Questions Searching and sourcing best product Presenting your Valuable Product Making Travel Bookings Closing with Confidence Customer Service Tips and Tricks Designing a healthy and safe work environment

    Original URL path: http://www.cornerstoneps.com.au/our-services/training-services/443-consultant-success-program-western-australia (2016-02-12)
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  • Complaint Handling - How to turn peoples attitudes around | Training Services | Our Services | Cornerstone People Solutions
    Services Coaching Conferences Qualifications Complaint Handling How to turn peoples attitudes around Date 05 Apr 2016 Time 10 00am Duration 4 hours Location 95A Riversdale Road Hawthorn Vic 3122 Victoria Capacity Maximum 12 participants Price AUD 175 00 inc GST About this Training Course 84 of customers who feel a complaint was handled well will remain loyal to the company It s vital to have a positive mindset around complaints and see them as valuable ways to obtain important customer feedback that will be vital to your business success This course will help you develop your ability to have difficult conversations and give you the skills to analyse the situation from both sides identify and prepare for a successful outcome Highlights Include Understanding customers and their personality styles Identify and diffuse challenging customer behaviour Develop active listening skills and effective communication strategies Develop an awareness of best practice for dealing with complaints Location Map Quantity Did you know We can now provide you with the opportunity to gain Govt funded industry recognised qualifications by partnering with William Angliss Institute Home About Us Our Services Cornerstone Club Blog Contact Us Privacy Policy Terms Conditions Web Workshops Training Services Online Surveys Resources

    Original URL path: http://www.cornerstoneps.com.au/our-services/training-services/446-complaint-handling-how-to-turn-peoples-attitudes-around (2016-02-12)
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  • DiSC Behaviour Profiling | Training Services | Our Services | Cornerstone People Solutions
    be a challenge to work and lead people who approach the world differently Join us for 3 hour workshop to discover techniques to help individuals grow and teams thrive when they embrace their differences and understand their drivers The DISC Profile will help you to understand your communication and behavioural style better and bridge the understanding gap between yourself and others in your workplace Location Map Quantity Did you know

    Original URL path: http://www.cornerstoneps.com.au/our-services/training-services/447-disc-behaviour-profiling (2016-02-12)
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  • Managing and Implementing Change | Training Services | Our Services | Cornerstone People Solutions
    Marketing Services Coaching Conferences Qualifications Managing and Implementing Change Date 07 Jun 2016 Time 10 00am Duration 4 hours Location 95A Riversdale Road Hawthorn Vic 3122 Victoria Capacity Maximum 12 participants Price AUD 175 00 inc GST About this Training Course Change at a business may be necessary but might at the same time face substantial opposition How do you quickly and efficiently put into action new systems and processes and at the same time get everyone on board with them so they have a chance to succeed Managing and Implementing Change shows you how to jump all the hurdles involved in making major managerial modifications You ll learn how to overcome objections and gain the skills and knowledge needed to make change as easily as possible even in a fast paced work environment Highlights Include Managing the change process How to involve and empower your staff Minimizing stress and maximising effectiveness Location Map Quantity Did you know We can now provide you with the opportunity to gain Govt funded industry recognised qualifications by partnering with William Angliss Institute Home About Us Our Services Cornerstone Club Blog Contact Us Privacy Policy Terms Conditions Web Workshops Training Services Online Surveys Resources

    Original URL path: http://www.cornerstoneps.com.au/our-services/training-services/450-managing-and-implementing-change (2016-02-12)
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  • Raising the Average Transfer - Lead to Succeed | Training Services | Our Services | Cornerstone People Solutions
    in mind Web Workshops Training Services Online Surveys Resources Marketing Services Coaching Conferences Qualifications Raising the Average Transfer Lead to Succeed Date 27 Jul 2016 Time 10 00am Duration 4 hours Location 95A Riversdale Road Hawthorn Vic 3122 Victoria Capacity Maximum 12 participants Price AUD 175 00 inc GST About this Training Course When you manage a sales team you are charged with leading them to achieve How do you maximise your impact and empower each individual to succeed at the desired level Get the answers you re looking for in Raising the Average Transfer Lead to Succeed You ll learn how to manage more effectively realize better results and develop a winning team mentality that will increase your group s effectiveness on an ongoing basis Highlights Include How to prompt better performance Analysing your team for improvement opportunities Creating positive productive attitudes Location Map Quantity Did you know We can now provide you with the opportunity to gain Govt funded industry recognised qualifications by partnering with William Angliss Institute Home About Us Our Services Cornerstone Club Blog Contact Us Privacy Policy Terms Conditions Web Workshops Training Services Online Surveys Resources Marketing Services Coaching Conferences Qualifications Cornerstone People Solutions 91

    Original URL path: http://www.cornerstoneps.com.au/our-services/training-services/452-raising-the-average-transfer-lead-to-succeed (2016-02-12)
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  • Performance Management Strategies - Realising Your People Potential | Training Services | Our Services | Cornerstone People Solutions
    you must influence and inspire your staff as well as hold them accountable to achieve company goals Performance Management Strategies Realising Your People Potential helps you achieve the delicate balance of assuming authority and communicating effectively with those you must manage and teaches you how to achieve greater employee satisfaction as well as higher productivity Highlights Include How to gain the most value from your people Dealing proactively with poor

    Original URL path: http://www.cornerstoneps.com.au/our-services/training-services/454-performance-management-strategies-realising-your-people-potential (2016-02-12)
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