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  • Consulting Wholesale | Travel | Training Services | Our Services | Cornerstone People Solutions
    program Maintaining Mastery builds on the foundations provided there adding deeper study into your specific personality and work style and how it affects your interactions with your team and your clients What you will get out of it Upon successful completion you will receive a Certificate IV in Travel SIT40212 a nationally accredited qualification from the William Angliss Institute This program gives you the opportunity to participate in group facilitated sessions with like minded people share ideas and insights network as well as gain access to coaching mentoring and inspiration You will learn about up to date travel consulting best practices You ll observe what s happening across the industry converse with industry experts and have the focused opportunity to share learn and grow Cost Download the Cornerstone Fee Structure or contact sharyn at cornerstoneps com au subject Web 20Enquiry Sharyn Van Der Veeken to enrol or check if you are eligible for a government subsidised place New Consultant Program Western Australia Certificate III in International Retail Travel Sales SIT31312 The New Consultant Program has been designed to address the specific needs of people who are brand new less than 3 months in current employment to the travel industry in either Retail or Corporate positions Participants learn time tested sales and service skills that will enable them to move beyond their junior status and master the secrets of converting enquiries into bookings Together Cornerstone s extensive travel industry and business experiences build a powerful 7 part program that brings proven sales principles to life for those ready to learn and keen to succeed Course Structure and Content The Certificate III in International Retail Travel Sales is conducted over a 12 month period and includes the following 7 days of face to face training over 7 months 1 Online Performance Indicator Workplace Visits Phone coaching sessions Participants will also be required over the time period to complete assessments and provide workplace evidence of new skills and knowledge gained from the course The facilitated sessions will be led by industry experts with years of experience in Travel and Tourism What our New Consultant Program covers 7 days of innovative training Effective Communicating at Work This day of training sets new consultants up for communications success So much of an agents day is spent talking and it s something that you can t afford to get wrong Learn all about having first class phone manners and how you can improve your phone skills Clever Questioning Travel Agents are good talkers but after this day you ll be more than that Clever Questioning will give you the skills to talk smarter and get better answers from clients Learn about must have questions and picture creation questions and how the questions you ask can make the difference between getting a sale or not Presenting your Best Product When products are not just products A travel agent needs many things to make them a success but one of the most important is PRODUCT We all know

    Original URL path: http://www.cornerstoneps.com.au/our-services/training-services/travel/consulting-wholesale (2016-02-12)
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  • Owner/Managers | Travel | Training Services | Our Services | Cornerstone People Solutions
    business o Mastering the delicate balance of operations strategy and staff development Developing Your Team s Sales Skills o Raising the bar and improving results with the PEOPLE model o Proven strategies of boosting team conversion rates o Identifying skills gaps in team members consulting ability Leading Your Teams o The building blocks of successful motivation and teamwork o Creating energizing and maintaining positive team spirit o How to effectively coach staff in the workplace o Confronting and resolving employee conflict in a timely manner Enhancing the Customer Service Experience o Delivering customer service that guarantees return business o Out of the box tactics that yield awesome returns The Freedom Framework Leading Operations o Prioritizing to empower a positive workplace experience o Communicating expectations clearly and effectively o The big benefits gained from travel agency systems and processes o Dealing proactively with poor performers by increasing accountability Goal Setting for Success o Increasing your team s profit power o Understanding your business s Big Picture o Setting attainable but ambitious goals and targets o Matching up long term vision with short term strategies Driving Productivity and Profit through Financials o Gainful insight into profit and loss o How to leverage the key performance drivers of travel businesses Communicate with Influence o Avoiding meetings that don t matter Making them meaningful and motivational o Understanding the difference between a one on one talk and a performance appraisal o Instilling innovation and loyalty through effective communication Time Management for Leaders o Developing work priorities that keep you on target o Monitoring workplace operations to keep staff on target Price Download the Cornerstone Fee Structure or contact sophie at cornerstoneps com au subject Web 20Enquiry Sophie Fitzgerald to enrol or check if you are eligible for a government subsidised place 4 Corners of

    Original URL path: http://www.cornerstoneps.com.au/our-services/training-services/travel/owner-managers (2016-02-12)
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  • Tour Operators | Travel | Training Services | Our Services | Cornerstone People Solutions
    lead your team to greater success The 4 Corners of Leadership is written and delivered by experts and innovators within the industry Get ready to be inspired and energised to get the best out of your people think strategically and take positive action to drive business Price Download the Cornerstone Fee Structure or contact sharyn at cornerstoneps com au subject Web 20Enquiry Sharyn Van Der Veeken to learn more or

    Original URL path: http://www.cornerstoneps.com.au/our-services/training-services/travel/tour-operators (2016-02-12)
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  • Sales Team | Travel | Training Services | Our Services | Cornerstone People Solutions
    Program about o Introduction to Cornerstone People Solutions o Understanding the qualifications process o FAQ s Analysing the success of your current sales approach o Using the Travel Trifecta to identify strengths and weaknesses in your consulting approach o Best practise TRAVEL sales process o Tools to monitor progress and create self accountability Setting up the consultation to succeed o Begin with the end in mind Working towards a FAB outcome every time o Introduction to the Travel Trifecta o Keeping Control of the booking process o High Impact Vs Low Impact behaviours The Cornerstone Conversion Ladder Powerful questioning techniques to improve productivity o Clever questions that uncover client needs o Avoiding questions that bore the client o The relationship between questions and valuable product Presenting your product better o Giving advice and recommendations When to deliver your product solution verbally o Features and benefits and how to effectively communicate Sales the Disc Personality Profile o Understanding your DiSC sales style learn to appreciate your priorities strengths and challenges o Understanding your customers buying style how to recognise them and appreciate their priorities o Adapting your sales style to your customers buying style navigating from your position to each of the four basic styles Planning for business Success o Analysing your current sales or service solution o Identify and plan sales prospects o Identifying opportunities where more effort with equal powerful results o Strategies to build business networks o Growing your business from the roots up Balanced Thinking o Using Balanced Thinking to ensure all aspects of your business are considered and aligned o Use the balance scorecard to create a sustainable strategy o Choose relevant influential KPI s to measure your performance o Make the right decisions around focus and your daily behaviours Using social media to grow your

    Original URL path: http://www.cornerstoneps.com.au/our-services/training-services/travel/sales-team (2016-02-12)
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  • Reservations Team | Travel | Training Services | Our Services | Cornerstone People Solutions
    unique work experience and knowledge with additional subjects and study from the Certificate III in Travel SIT31312 It is preferred that you first experience the Consultant Success Program Level 1 as the Level 2 program Maintaining Mastery builds on the foundations provided there adding deeper study into your specific personality and work style and how it affects your interactions with your team and your clients What you will get out of it Upon successful completion you will receive a Certificate IV in Travel SIT40212 a nationally accredited qualification from the William Angliss Institute This program gives you the opportunity to participate in group facilitated sessions with like minded people share ideas and insights network as well as gain access to coaching mentoring and inspiration You will learn about up to date travel consulting best practices You ll observe what s happening across the industry converse with industry experts and have the focused opportunity to share learn and grow Cost Download the Cornerstone Fee Structure or contact sharyn at cornerstoneps com au subject Web 20Enquiry Sharyn Van Der Veeken to enrol or check if you are eligible for a government subsidised place Did you know We can now provide you with

    Original URL path: http://www.cornerstoneps.com.au/our-services/training-services/travel/reservations-team (2016-02-12)
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  • Business Development Management | Travel | Training Services | Our Services | Cornerstone People Solutions
    Program about o Introduction to Cornerstone People Solutions o Understanding the qualifications process o FAQ s Analysing the success of your current sales approach o Using the Travel Trifecta to identify strengths and weaknesses in your consulting approach o Best practise TRAVEL sales process o Tools to monitor progress and create self accountability Setting up the consultation to succeed o Begin with the end in mind Working towards a FAB outcome every time o Introduction to the Travel Trifecta o Keeping Control of the booking process o High Impact Vs Low Impact behaviours The Cornerstone Conversion Ladder Powerful questioning techniques to improve productivity o Clever questions that uncover client needs o Avoiding questions that bore the client o The relationship between questions and valuable product Presenting your product better o Giving advice and recommendations When to deliver your product solution verbally o Features and benefits and how to effectively communicate Sales the Disc Personality Profile o Understanding your DiSC sales style learn to appreciate your priorities strengths and challenges o Understanding your customers buying style how to recognise them and appreciate their priorities o Adapting your sales style to your customers buying style navigating from your position to each of the four basic styles Planning for business Success o Analysing your current sales or service solution o Identify and plan sales prospects o Identifying opportunities where more effort with equal powerful results o Strategies to build business networks o Growing your business from the roots up Balanced Thinking o Using Balanced Thinking to ensure all aspects of your business are considered and aligned o Use the balance scorecard to create a sustainable strategy o Choose relevant influential KPI s to measure your performance o Make the right decisions around focus and your daily behaviours Using social media to grow your

    Original URL path: http://www.cornerstoneps.com.au/our-services/training-services/travel/business-development-management (2016-02-12)
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  • Leaders | Travel | Training Services | Our Services | Cornerstone People Solutions
    facilitated training 1 web workshop These 7 days will be facilitated by a Cornerstone Travel Industry Expert and will cover content from the below key areas Four Corners of Leadership o The tools to become an accomplished and influential leader in a travel business o Mastering the delicate balance of operations strategy and staff development Developing Your Team s Sales Skills o Raising the bar and improving results with the PEOPLE model o Proven strategies of boosting team conversion rates o Identifying skills gaps in team members consulting ability Leading Your Teams o The building blocks of successful motivation and teamwork o Creating energizing and maintaining positive team spirit o How to effectively coach staff in the workplace o Confronting and resolving employee conflict in a timely manner Enhancing the Customer Service Experience o Delivering customer service that guarantees return business o Out of the box tactics that yield awesome returns The Freedom Framework Leading Operations o Prioritizing to empower a positive workplace experience o Communicating expectations clearly and effectively o The big benefits gained from travel agency systems and processes o Dealing proactively with poor performers by increasing accountability Goal Setting for Success o Increasing your team s profit power o Understanding your business s Big Picture o Setting attainable but ambitious goals and targets o Matching up long term vision with short term strategies Driving Productivity and Profit through Financials o Gainful insight into profit and loss o How to leverage the key performance drivers of travel businesses Communicate with Influence o Avoiding meetings that don t matter Making them meaningful and motivational o Understanding the difference between a one on one talk and a performance appraisal o Instilling innovation and loyalty through effective communication Time Management for Leaders o Developing work priorities that keep you on target

    Original URL path: http://www.cornerstoneps.com.au/our-services/training-services/travel/leaders (2016-02-12)
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  • Home Based Agent | Travel | Training Services | Our Services | Cornerstone People Solutions
    guaranteed to help them convert more enquiries into bookings win more business make more money and manage our business better Course Structure and Content The Diploma of Leadership Management is conducted over a 7 month period covering 7 days of facilitated training 1 web workshop These 7 days will be facilitated by a Cornerstone Travel Industry Expert and will cover content from the below key areas Program Induction o What is the Program about o Introduction to Cornerstone People Solutions o Understanding the qualifications process o FAQ s Analysing the success of your current sales approach o Using the Travel Trifecta to identify strengths and weaknesses in your consulting approach o Best practise TRAVEL sales process o Tools to monitor progress and create self accountability Setting up the consultation to succeed o Begin with the end in mind Working towards a FAB outcome every time o Introduction to the Travel Trifecta o Keeping Control of the booking process o High Impact Vs Low Impact behaviours The Cornerstone Conversion Ladder Powerful questioning techniques to improve productivity o Clever questions that uncover client needs o Avoiding questions that bore the client o The relationship between questions and valuable product Presenting your product better o Giving advice and recommendations When to deliver your product solution verbally o Features and benefits and how to effectively communicate Sales the Disc Personality Profile o Understanding your DiSC sales style learn to appreciate your priorities strengths and challenges o Understanding your customers buying style how to recognise them and appreciate their priorities o Adapting your sales style to your customers buying style navigating from your position to each of the four basic styles Planning for business Success o Analysing your current sales or service solution o Identify and plan sales prospects o Identifying opportunities where more effort

    Original URL path: http://www.cornerstoneps.com.au/our-services/training-services/travel/home-based-agent (2016-02-12)
    Open archived version from archive