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  • Macnaught | Business In Focus Magazine
    displacement You fill a bucket up to the top You know exactly how much is in that so you can then tip it out and you ve got one You go back and fill that bucket up precisely to the top tip it out and you ve got two Oval gears rotate sending pulses to a computer grabbing buckets and dropping them in carefully measured volumes A different type of technology comes into play when dealing with solids within fluids In this case magnetic fields may be utilised rather than meshing gears to prevent the device from jamming Overall Macnaught flow meters are made for heavy industry purposes and are fashioned out of aluminium stainless steel and special corrosive resistant resins It is a fantastic fantastic business to be in Peter reports The market is such that if you ve got a good product and you ve got a good reputation the customer will always buy your product because it is part of a system And you don t want to risk your million dollar system falling over because of a two thousand dollar flow meter You will pay the dollar for it In fact the company believes that this area of the business will double within the next two to three years Furthermore focusing on two very different types of products lubrication equipment and industrial flow meters stabilises the business Targeting diverse industries in both domestic and foreign markets spreads the risk and ensures that the company is always up in at least one area Peter Macnaught says that much of the company s success comes from having top quality people with a commitment to offering the best product possible We are a reputation player he explains In other words the team doesn t try to grab a customer s attention through fancy gimmicks by following fads or by offering cheaper mass produced product Instead with outstanding customer support they let the quality and integrity of the product offering speak for itself Peter believes that the company s manufacturing capability is the key to offering superior product and long term spare parts availability We have control over our quality and spares whereas the importer doesn t he explains Manufacturing their own product also means that the team can respond to the customer through either modification of products or special order We can just call down to the factory run some in overtime tonight because someone needs this tomorrow The company also has key capabilities that go beyond manufacturing We are stand alone here Peter says In house support is provided by four technical support staff three product managers and nine engineers across five disciplines including mechatronics mechanical robotics production and design Our technical backup and support in Australia is massive compared to our competitors They are just importers In 2006 after nearly six decades with Castrol as its exclusive Australian distributor Macnaught started going directly to resellers Before the switch all we had to do was ship to Castrol

    Original URL path: http://www.businessinfocus.com.au/index.php/2012/07/macnaught/ (2016-02-10)
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  • Fruit Growers Victoria | Business In Focus Magazine
    Wilson shared and are biodegradable which reduces the effect on the environment Naturally production methods are going through constant change in order to maximise potential Less wood more fruit is the strategy used Traditional Australian orchards going back a century had 700 to 800 trees per hectare while modern apple orchards produce 3 500 to 4 000 trees per hectare This is achieved through closer plantings and using dwarfing root stocks Management techniques reduce the vigour of the tree as it grows comparable to Bonsai growth by pruning the roots Plant hormones also reduce the vigour When trees grow the apical bud produces hormones which encourage growth but if you tie branches down it restricts the flow of plant hormones which restricts the vigour Through this process you end up with a Pedestrian Tree a tree that you can work from the ground You end up growing the same amount of fruit per tree but end up with three to four times as many trees per hectare Only half the orchards in the country have modernised and the other half had better get a move on A traditional orchard would take 10 years to mature into full production but with a modern orchard only four years is needed Recently the Murray Darling Basin plan has become a cause for concern It connects two major river systems the Darling River and the Murray River which flows through four states coming out into the Southern ocean 100 kilometres from Adelaide Adelaide has 1 000 000 people drawing its water from the Murray River It is a very expensive river system subject to extractions over a large number of years and environmental degradation has become an issue So in 2007 the Howard government enacted a water act to improve the environmental quality of the river As of 16 April of this year a new draft plan was tabled This will go back to the MDB authority which will produce a plan to take to the federal government FGV is currently managing a 5 000 000 upgrade to reduce condensation levels in an effort to reduce extractions Extraction levels must be monitored through entitlements With enough water you get 100 per cent of your entitlement but during dry years that number would drop In really dry years the price of temporary water goes up This means that it is not economical to buy However if you have permanent plantings like FGV does you have to buy it to keep your trees alive So it wasn t about making money it was about staying in business Another way of looking at this issue would be through the eyes of an irrigator in this case a dairy farmer In a time of drought he looks at world prices for milk When the price he gets for selling his water on the temporary market exceeds the profit he can make selling milk he will move his cows out shut down operations and live off selling his water

    Original URL path: http://www.businessinfocus.com.au/index.php/2012/06/fruit-growers-victoria/ (2016-02-10)
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  • Chemplus | Business In Focus Magazine
    space linking the dispensing process with other services in a holistic approach Yes there is a necessity to compete in a very price competitive environment But in this sector it s more a matter of consumers health and it is not just about the price it is getting the right product Advice from the pharmacist could mean not only price savings but also a more effective treatment That is the subtlety of value in health that we are trying to get across to the community and it is starting to have a bit of traction In some areas away from the main metropolitan centres the high street pharmacist is sometimes just about the only health professional left for the local populace to consult Nick points out This lends extra significance to the traditional element of trust that needs to exist between pharmacist and customer Chemplus markets its outlets as offering innovative customer service Nick is somewhat wary of this description though It has always been customer focused it is having those conversations doing what we do best going out there and discussing what the needs are using our expertise in a targeted way to help customers on their path toward better health That could be a referral it could be suggesting some good products within a self limiting condition it could be just monitoring and helping them supporting them in a chronic disease If they are diabetic for example the pharmacist might be seeing them five times as frequently as their doctor It is using that opportunity to support them in that process It is patient centred it is supportive as much as it is innovative it is good common sense really Nick is unusually sanguine about the way forward for retailers of ethical products Unlike almost everyone else on the high street he believes the pharmacy has little to fear from the internet and the Godzilla of online retailing Partly this is geographical particularly for the regional shops which are relatively insulated but the rest are also protected to an extent In the context of health there are more layers to supply There is that triaging and supporting the customer s confidence that what they are buying is truly the best option There are some limitations to doing that online and I guess there will always be a role for the conventional bricks and mortar approach The convenience of online or some other similar way is good but our experience has been that people do want that face to face contact Our primary customers are a little bit more elderly because that is when the complex conditions start to take effect They need time and we need to have the patience to help them through that decision making process Online may have some role but at this stage the vast majority of our sales and our business is very much face to face My feeling is that we will probably see a turn back to a more community based

    Original URL path: http://www.businessinfocus.com.au/index.php/2012/06/chemplus/ (2016-02-10)
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  • Black Truck Sales | Business In Focus Magazine
    like the latter category to grow in importance the company sells Isuzu utes On the truck side Black markets Isuzu Australia s number one brand at three of its Queensland outlets Toowoomba Roma and Goondiwindi selling between 130 and 170 units per year depending on the economic circumstances Black is also a dealer for Iveco a range encompassing everything from two to 140 tonnes and sourced partly in Australia and partly internationally at Toowoomba and Moree selling around 50 new units per year The third franchise is the US built Western Star heavy haulage range sold out of the Roma and Goondiwindi branches There is also an associated business called Transmile which deals in general aftermarket parts for trucks Black Truck Sales is active in supplying the heavy duty end of the market which is in demand in Queensland with individually ordered special bodies tippers prime movers triple road trains on most of the Iveco and Western Star chassis while Isuzu accounts mainly for the 5 22 tonne GVM market It s a dilemma of the industry at present that it s very difficult to find and retain staff with the gas and mining sectors taking many of Black Trucks qualified staff over the past ten years and rates going through the roof Yes we may have sold more trucks because of the resources boom but our profit is probably reduced because our costs have gone up dramatically too especially wages and especially in the regional areas in order to compete with the gas and mining companies For the agricultural sector it s even more difficult you don t sell tractors to the mines so that affects your bottom lines The company has been bringing in a lot of people from overseas as 457s formally temporary business long stay standard business sponsorship subclass 457 It s the only way to get qualified fitters Jason says It s my opinion they the government need to up the numbers of 457s dramatically not just for us but because farmers can t afford to pay the inflated rates either They can t match the money being offered in the mines so we have to have a bigger pool Jason says acceptance within the community is not a problem in the regional areas covered by his dealerships We have English Filipinos South Africans Irish and all of them settle in It s all about how you prepare for them coming over make it as easy as possible and get them into local activities such as clubs wherever possible Generally speaking these towns want people like this anyway unemployment in somewhere like Roma Chinchilla or Moree is almost zero If there is anyone unemployed there with a mechanical background there is something wrong The dilemma the company has is how to somehow square the hourly rates paid by gas and mining companies with the fact that other industries cannot afford them We have around one hundred staff and could use ten more We could go

    Original URL path: http://www.businessinfocus.com.au/index.php/2012/06/black-truck-sales/ (2016-02-10)
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  • Airport Doors | Business In Focus Magazine
    trafficked areas such as shopping malls and supermarket entrances to protect the public Fold Up Doors are particularly well suited for large scale needs and have a wide range of cladding options for a unique and stylish look This door type is used for commercial industrial and residential uses but is most commonly seen in showrooms fire stations and aircraft hangars These doors are often built on a massive scale and Mr Cassar reports that the largest door the company has made is a Fold Up Door measuring a whopping 23 by 7 metres The structure was installed in an aircraft hangar and despite its size opens easily to allow planes through Sectional Doors are also popular particularly for residential garages Steel or timber Sectionals are available in sleek contemporary designs and are custom cut to fit each home Industrial use Sectional Doors are also available in aluminium and can be designed with visual panels for workshops fire stations car parks and showrooms Airport Doors has a showroom in Melton Victoria with samples of all these door types and a good many more Builders architects and private homeowners can examine the wide range of products first hand and receive expert advice from the company s sales staff According to Airport Doors website having a showroom is vital because it allows clients a better understanding and image of our products by being able to see and touch the real thing Airport Doors has a number of major projects under its belt In 2006 the team completed two massive doors for Melbourne s Southern Cross Station in consultation with Grimshaw Jackson Joint Venture and Winward Structures Mr Cassar says that the first measuring 3 metres high and 30 5 metres wide is one of the largest single span glazed counterweight doors in the world The second door measures 16 meters wide by 5 7 meters high and opens using cam levers and hydraulic cylinders This door is also fully glazed and doubles as a canopy when opened These imposing structures welcome pedestrians at the station s main entrances and stay open during business hours In 2002 Airport Doors designed and manufactured doors for Federation Square an important Melbourne tourist site In this challenging project the team in conjunction with Federation Square s architects specially designed doors to blend into the surrounding architecture The company completed four Fold Up Doors and five Automatic Glass Sliding Doors electrically driven by underground carriage The team also made a specially designed 11 metre by 7 metre atrium acoustic wall with pedestrian access for concerts and conferences This five tonne acoustic barrier is composed of six sliding panels managed by a safety control system The company is currently supplying over 500 doors to Pentridge Village a new upscale housing complex at Coburg on the site of an old prison For this project the Airport Doors team is primarily installing Steel Sectional Overhead Doors into residential garages Airport Doors has faced its share of challenges alongside its major

    Original URL path: http://www.businessinfocus.com.au/index.php/2012/06/airport-doors/ (2016-02-10)
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  • Mollini | Business In Focus Magazine
    part of the family and this extends to all of our customers and clients that come in They have a great knack for entertaining and it really feels like we re all working toward the same goal and even though we re not all actually family it feels like we are He is quick to assert that the company s recent work is not so much a rebranding as it is a refocus of Mollini Mollini has always been a fast fashion brand that speaks to the savvy consumer The refocus is really about how we communicate with her with this customer that communication is what is getting an overhaul The team at Mollini has undertaken a rigorous process over the last six months internally of defining its key consumer and her desires with the resulting definition The Mollini girl is a trend setter Our unique style is quite bold and that really lends itself well to the young woman who makes a statement with the way she presents herself The style is quite edgy it s high fashion it does make a statement and projects an air of confidence when she wears Mollini shoes From this continues Mr Parmenter we developed a strategy and put together all the bits and pieces that we needed in order to carry out that strategy and we re just underway now in our execution One of the key steps in this process has been the development of a new brand ID with a slightly modified logo which the company is on the cusp of revealing The relaunch campaign promoting this is still in the planning stages but it is clear from the excitement in Mr Parmenter s voice that it s going to be big and it s going to be good It s really an exciting time for us at least internally as I see all of these wheels turning We are about to do something big for Mollini It has taken us two years to get to this point and we are now just about ready to reveal it to the world And so I guess we just want to say we re about to do something big so stay tuned Altogether it has been a massive year he concludes with pride We ve opened the new flagship store over in Brisbane we ve taken Mollini wholesale and grown that to nearly three hundred accounts and we ve launched a successful e commerce site and online sales are up three hundred per cent over the last year which is incredible But as I say the really exciting stuff is just about to happen Also in the pipeline we have at least one other store in the next six months which again is going to be another step forward for us The more that we get to flesh out this brand that we ve worked so hard on over the last two years since we ve bought it the more exciting things

    Original URL path: http://www.businessinfocus.com.au/index.php/2012/06/mollini/ (2016-02-10)
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  • Malouf Pharmacies | Business In Focus Magazine
    to Malouf Pharmacies makes it a point of pride to keep customers informed A private consultation with a naturopath for example is free If a customer requires a more in depth consultation it can be conducted at a reduced rate People want the information We want to keep up with that adds Ian The same holds true for every prescription medication filled in Malouf stores We offer consumer product information on just about every drug in the Australian market we don t force anyone to stay for a consultation but it s nice to know that if they do we have highly trained professionals to discuss any medications that they re taking In the past few years a number of discount pharmacies have entered the pharmaceutical arena offering lower prices but The trade off to customers is a reduction in the level of service says Ian With over 200 000 active loyalty club members and growing Malouf Pharmacies Loyalty Program is one means by which the company hopes to combat the discount pharmacies Malouf Rewards is a free membership benefits and savings program that earns points for money spent in Malouf s stores We launched the Rewards Program a few years ago says Ian We certainly have our specials and promotions but not to the extent the discounters do We like to reward those that want to stay with us And staying they are Richard is proud of the fact that some customers have written to express gratitude for Malouf Pharmacies customer service one of whom wrote You have a customer for life Richard reacts to such appreciative comments saying People don t often take the time to write long letters to tell you of the extraordinary service they received But when they do it s a wonderful thing There is a push for government policy change from such giants as Woolworths and Coles who want to make it easier for anyone to own a pharmacy They want open ownership They want their own pharmacies says Ian adding that The Pharmaceutical Guild has been lobbying very successfully to show the government that we can do it very well without opening ownership any further If open ownership was to come it would change the landscape of the pharmaceutical industry but I am confident that we would weather it very well with the model that we have Richard also acknowledges that a very strong eye is kept on the competition not only the pharmacies but department stores as well We don t really try to compete on price but we do compete and believe win on value When you take into account our loyalty discounts and service equation we feel we offer much better value to the health conscious consumer One issue that needs to be addressed is the increasing number of hospital visits arising from medication mismanagement The government is now creating some programs in which pharmacists will be paid for providing information and counselling to ensure customers are taking their

    Original URL path: http://www.businessinfocus.com.au/index.php/2012/06/malouf-pharmacies/ (2016-02-10)
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  • Master Butchers Co-Operative Ltd | Business In Focus Magazine
    Waste protein and fats are not permitted to go to landfill because they do not degrade properly Offensive odours and vermin are other associated problems Recycling animal protein waste is both environmentally sound and profitable The end products have a value and are in demand by the aquaculture pork and chicken industries to be used as feed ingredients MBL makes products called meatmeal and tallow from recycling animal protein waste Feathers are turned into feather meal and slaughter blood becomes blood meal These products are sold to Australian feed mills and traders who trade them overseas to various markets in Asia America Canada and China China purchases a large amount of tallow Tallow always has solid demand because tallow nowadays is part of the world oil market Animal oil vegetable oil and mineral oil are all now just simply commodity oils by the advent of biodiesel because all three can be used to make diesel MBL has a total commitment to the health and safety of its staff and the high quality of its products In terms of health and safety there has been a recent evolution in Australian businesses what people may have done a decade ago is in many circumstances completely unacceptable today MBL has responded to these changes by employing people who can not only develop quality systems but also health and safety systems to meet with current requirements Identifying and fixing hazards has been an important step forward at MBL as well as training employees to work in a safe manner The aim is to ensure that people understand what their responsibilities are and can identify and report hazards In part due to this rich safety culture MBL boasts high staff retention with many of its 103 staff having spent many years with the organisation Mr McLean comments Having properly trained staff who are happy in their job and know their jobs well are absolutely vital to any successful business Power Play Mr McLean himself joined MBL in 2004 as the Chief Financial Officer When it comes to the two supermarket giants Coles and Woolworths he believes they have the marketplace at their mercy and co operatives are the answer I have a thorough understanding of commercial reality and they are quite simply very large organisations who are using their scale to contain costs and also their buying power to control what they pay for products In other words they have a disproportionate amount of power when you compare them to the rest How many small businesses many of them family run have shut their doors as soon as a Coles or Woolworths opens up nearby Woolworths in particular has a reputation for being quite ruthless with farmers and manufacturers That is a worry I believe for the stability of commerce in general throughout the country Co operatives help even out the playing field by putting power back in the hands of consumers and manufacturers against conglomerates and industry heavyweights It s the old strength in

    Original URL path: http://www.businessinfocus.com.au/index.php/2012/06/master-butchers-co-operative-ltd/ (2016-02-10)
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