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  • Mills-Tui | Business In Focus Magazine
    its large network of suppliers domestically and internationally for all the specialised equipment We can project manage a complex bespoke project says Kevin He explains that the relative lack of penetration in the WA Emergency Services market is not for want of trying but that state does tend to support its local manufacturers There is of course also the distance factor However so far the majority of our rescue vehicles for the mining industry have gone into service in WA we have significant relationships with both BHP Billiton and Rio Tinto among others Almost all government work is won via hard tender but the mining companies often work on an RFQ request for quotation basis They certainly test the market no doubt about that Their quotation process tends to be less complex the technical specifications of the vehicles are very similar but the way they go about acquisition tends to be quite different with shorter timeframes between the initial discussions and order placement while government is usually more long winded in its processes and sometimes affected by budget cycles although the emergency services do tend to be the last to be touched in times of austerity However we can be impacted from time to time by changes in fire service philosophy or senior management or restructuring which could even cause them to miss a purchasing cycle in extreme cases Kevin says that with the growth of the resources sector he is cautiously optimistic for prospects Mining is such a massive industry that raising the company s profile is a challenge in itself It raises questions for us too How do we market ourselves In the past we got by largely on our reputation because people knew our capabilities but in respect of the mining industry we find that even the large organisations the coal and iron ore businesses for example are quite distinct and the people involved within the same company just don t know each other and cannot refer you from one division to another That has changed our approach to them Getting relationships established is quite a challenge although once they do get made the clients do come back for repeat business once they see what we can do for them So far our experience of the mining industry has been quite positive For all clients in mining and otherwise it is important to understand the complexities of the project In many cases lead times are dictated by the time taken to order and obtain the chassis from Europe or Japan with effective planning clients will end up with the optimal solution for their needs in the appropriate timeframe Bodyline is a separate division of the company that deals with after sales business repairs modifications or refurbishment for any heavy vehicle not only those supplied by Mills Tui This division carries out a lot of heavy crash repairs for trucks as well as bus and coach and this side of the business is less cyclical than supply of

    Original URL path: http://www.businessinfocus.com.au/index.php/2012/07/mills-tui/ (2016-02-10)
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  • Matilda Fuel Supplies | Business In Focus Magazine
    consistency in the company s range of product offerings While individual stations have some discretion based on demographics and requests from local clientele the head office works with an extensive range of preferred suppliers Some people have particular taste for a particular product so we allow some latitude there to service the local people a bit better comments Mr Anderson At Matilda Fuel Supplies customers can choose from an array of fuels including regular unleaded E10 unleaded 10 per cent ethanol blend premium unleaded E98 premium unleaded 10 per cent ethanol blend LPG auto gas and diesel Along with fuels Matilda offers high quality lubricants and oils to help keep vehicles in peak performance including compressor oils diesel oils super tractor oil marine grade oil semi synthetic monograde diesel power max gear lube multi gear oil industrial gear oil truck and farm grease bio tech hydraulic oil zinc free hydraulic oil four stroke engine oil brake fluid transmission oils and much more Along with providing quality fuels oils and lubricants to the marketplace Matilda Fuel locations boast a wide selection of retail products and services Stations also offer a wide variety of confectionary products at their stores ranging from chocolate bars to soft drinks along with everyday essentials like bags of ice a selection of groceries and hot food like meat pies and other takeaway items perfect for a quick bite while on the road For a longer rest stop many Matilda Fuel locations feature restaurants and the G day G Day Café is the perfect place to enjoy a high quality café experience whilst travelling Customers can indulge in quality espresso coffees gourmet meals snacks sandwiches and more in a comfortable lounge atmosphere Many Matilda locations also feature game rooms with video games to keep kids entertained news agencies with the latest papers magazines and stationary items and golden casket gold lotto promotions Information Kiosks help you get to your destination and for those who want a longer break some locations provide truck stop stations and motel services for overnight stays When it comes to services Matilda Fuel is second to none Along with offering trailer ute and car hire many stations include workshops with trained mechanics who deliver professional reliable and courteous customer service Conveniences like dry cleaning are also available along with gas for all your needs including BBQ cylinders with the Kwik Gas Exchange system We offer a very competitive value proposition Our consumers tend to be value conscious so we offer a discount fuel program and we offer a very competitive store pricing program inside our stores says Mr Anderson This carries through with the whole value proposition that the company strives for We try to take the edge where possible on the major oil companies for delivering more value to our consumer market To make payment simpler and more convenient Matilda Fuel Supplies also provides ATMs that accept a wide range of cards and offers the Matilda Motorcharge Card for the utmost in convenience

    Original URL path: http://www.businessinfocus.com.au/index.php/2012/07/matilda-fuel-supplies/ (2016-02-10)
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  • Avery Dennison Label and Packaging Materials | Business In Focus Magazine
    as anti counterfeiting measures sustainable facestocks and liners Avery Dennison home and personal care labels are a familiar sight in virtually every retail centre and can be used on everything from squeezable tubes to bottles aerosols and cartons Chances are Avery Dennison designed and manufactured the label on the toothpaste you used this morning on the shampoo you will use tonight and on almost every other personal care product you will touch throughout the day Global MDO one of Avery Dennison s newest home and personal care labelling systems is an industry breakthrough Leading edge technology gives conformable labelling the ease of conversion that up until now was only available in non conformable films The new material allows semi squeezable labels to be printed with greater clarity or opacity and at higher speeds A recyclable PET liner eradicates dust contamination and web breaks In addition the adhesive is water resistant has half the ooze and enjoys best in class wet out Perhaps most importantly the overall number of roll changes and the amount of raw materials needed are reduced In fact Fasson Global MDO almost doubles the number of labels produced per roll creating cost savings and increased productivity for clients Pharmaceuticals are another industry with demanding labelling needs One of Avery Dennison s greatest concerns in this area is counterfeiting which has become a serious threat to drug companies and consumers around the world Oftentimes a counterfeit proof label is the only thing standing between a patient s safety and a black market knock off made to look like a legitimate drug Pharmaceutical companies also need labels that stand out to consumers in order to stay on top of a competitive global market And these needs must be met at an increasingly lower cost as generic drugs create greater competition and a need for reduced production costs Avery Dennison strives to meet all these demands through specially designed labels with multiple options including Radio Frequency Identification RFID tamper evident containers hanging labels and luminescent images Avery Dennison reports that the average consumer spends only 2 6 seconds glancing at a product before moving on to the next one Not surprisingly the company works hard to provide unique eye catching labels to the food and beverage industry so that clients products stand out from the crowd As always the team balances engineering requirements with cost savings so that clients benefit from the best possible design at the lowest possible price Durable goods such as electronics appliances and automotive parts have their own special labelling needs as well In this industry labels are essential in communicating important warnings and product information and they must be engineered to stand up to a variety of hostile environments Decorative easy to peel labels are also needed to catch the consumer s attention and boost sales Labels used for shipping and tracking take quite a beating Clients depend on a high quality product that stands up to smudging scratching and staining to ensure that every

    Original URL path: http://www.businessinfocus.com.au/index.php/2012/07/avery-dennison-label-and-packaging-materials/ (2016-02-10)
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  • Wokinabox | Business In Focus Magazine
    passion for quality and service through to our franchise group and into each meal The customer must leave Wokinabox happy for having chosen Wokinabox over another food outlet Their experience must surpass any expectations they might have when they enter our stores It is a high bar to set but it is that passion for quality and customer service that has accounted for Wokinabox s tremendous success We have a clear brand position as Fresh Asian which we stand for in everything we do based on our distinctive strengths and characteristics Fresh because we use real ingredients like vegetables and meats and cook for each customer right in front of them Asian because we offer a variety of authentic but exciting meals from five Asian food cultures Thai Malay Indonesian Chinese and Japanese There are also a range of significant characteristics that we live and breathe These include being genuine focused on food encouraging exploration and discovery inviting customers to experience Asian food cultures sometimes in areas considered conservative and perhaps unadventurous in matters of food taste safe hygienically prepared and most importantly taste An important part of Wokinabox s business is its commitment to its workers Because of this the team has several principles in place to ensure that they are always fostering a solid employee company relationship and that their workplace is somewhere employees can be inspired to be the best they can be These initiatives include working as a team being accountable for one s actions or inactions maintaining clear communication between manager franchisor and franchisee and above all creating a corporate culture which ensures the continuous improvement of the franchise system These qualities helped Wokinabox reach the finals of the Australia ethnic business awards for 2011 Another Wokinabox commitment is the formation of partnerships with suppliers who care about the environment By working with these companies we aim to promote better sustainability of our resources and responsible waste management To that end Wokinabox has a number of initiatives in place The company buys local and sells fresh makes best use of water saving appliances employs a disposal waste management system and consistently utilises recyclable bags boxes chopsticks and napkins Wokinabox is also strongly committed to charity and in that vein proudly sponsors the Starlight Children s Foundation The foundation s aim is to brighten the lives of seriously ill and hospitalised children and their families across Australia Alan says Thirty cents of every children s meal sold is donated to the foundation and so far this year Wokinabox has managed to raise nearly 10 000 We also sponsor all manner of other activities from a community club to donating gift vouchers competition draws and another local activity to help our community feel like one whole group Alan says Wokinabox has a clear vision for the future of the company and its franchisees there are a number of franchise opportunities in the various states and anyone interested should check the company s website for availability Wokinabox was

    Original URL path: http://www.businessinfocus.com.au/index.php/2012/07/wokinabox/ (2016-02-10)
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  • Sphere Healthcare | Business In Focus Magazine
    imported from overseas where quality standards in manufacturing are lower It s no secret that over the last 20 years most pharmaceutical manufacturing plants in Australia have closed as the large pharmaceutical multinationals have exited Australia from a manufacturing viewpoint followed by a few local companies However there is still a manufacturing base here in Australia particularly to support the large number of local customers developing and marketing products for their own businesses Although Sphere Healthcare is a large scale business with overseas as well as Australian customers Mr Kissane comments that working with Australian customers is made easier by the fact that the company premises are based in Australia High Standards Pharmaceutical manufacturing is a challenging area of the manufacturing sector and highly regulated As Quality Director Mr Kissane works with all levels of the business right across the plant from procurement planning production and testing through to quality control quality assurance and R D The most important thing I think is to make sure that we are always producing product of the highest possible quality he comments Along with internal controls continuously engaging with customers and suppliers ensuring that consumer needs are being met and that quality is assured at every step in the supply chain plays an important role in upholding the company s strong reputation for quality Sphere Healthcare operates under GMP and is regulated by the Therapeutic Goods Administration There are meticulous customer audits and this year the US Food and Drug Administration performed an audit on the company Sphere Healthcare has stringent standards and an uncompromising attitude toward quality I think you ll find all employees say it s a different sort of work environment to a lot of other manufacturing where all you have to do is make the product and that s it says Mr Kissane We not only have to make the product we have to keep and maintain documentation that supports everything that we ve done through the whole manufacturing process Documenting manufacturing processes from start to finish can be the most challenging part of the business but it is extremely important Sphere Healthcare boasts an impressive formulation library with over 4000 different products There is a sharp focus on attention to detail making sure work is done right the first time and satisfying customer needs We produce a large variety of products each month so everyone here is involved in a variety of work It s not a case that we churn out the same product day after day As an example Sphere Healthcare is proud to be one of the largest suppliers of soft gelatine capsules in the Asia Pacific region Using form fill seal technology a liquid is sealed inside a gelatine shell We also do two piece hard shell capsules which generally have a powder inside the capsule The capsule is pulled apart to be filled with the powder and then reassembled In addition to soft and hard gelatine capsules Sphere manufactures creams liquids ointments powders

    Original URL path: http://www.businessinfocus.com.au/index.php/2012/07/sphere-healthcare/ (2016-02-10)
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  • Rugs a Million | Business In Focus Magazine
    good reselling Customers are indeed enjoying their shopping experience at Rugs a Million benefiting from the service and selection provided by the company s well trained and knowledgeable staff Rugs a Million stays at the top of the marketplace by ensuring that its rugs are current fashionable and of high quality for its customers While offering the highest quality handmade traditional Persian style rugs Rugs a Million also designs and imports all the latest fashions from around the world to meet the tastes of all of its customers Our buyers are up to date with the colours and fabrics and designs most desired by today s consumers and we make sure we have the range of rugs that people want says Craig a range which is second to none in the marketplace The company s user friendly five year warranty and money back guarantee is also very appealing to choosy customers as is the business policy of allowing customers to bring rugs home to give them a try Today s consumers are very well informed because of the internet says Craig and we ensure that when customers come in they get good solid product knowledge and old fashioned service The company s web store though it accounts for only about 2 per cent of sales is a great way for customers to get to know the product before they make their way into any of the many physical retail spaces the company operates We embrace the website as synergy not an opposition It s one form of a driver to get customers into our stores says Craig of the role played by the company s web presence We benefit in that we do not have the internet as competition because rugs are still a touchy feely purchase and colour is not represented accurately on the computer screen Craig expects the company s web store to continue to grow but does not anticipate it forming a significant part of the company s business in the near future The company also attracts customers to the store with its annual television marketing campaign based around the seasons Often customers who see the television ads are prompted to research products on the website before actually entering a store to make their purchase We run a very strict advertising campaign annually based on the seasons that allows the Rugs a Million name to be foremost in our market The company has resumed growth generally despite the recent dip in national markets that businesses have faced across the board In 2008 the company understandably took a fair hit as markets fell but with strong leadership Rugs a Million has been able to navigate the market successfully where others have not At the end of 2008 this company did not sit on its laurels we reacted immediately to the national financial situation by cutting off every bit of dead wood the company had including retail locations Craig felt that to remain competitive it was important to make

    Original URL path: http://www.businessinfocus.com.au/index.php/2012/07/rugs-a-million/ (2016-02-10)
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  • Mitch Dowd Design | Business In Focus Magazine
    the market tended to fall on two opposite ends of the spectrum dreary or tacky In recent years however designers and manufacturers began putting more effort into design a trend that Mitch Dowd Design was definitely ahead of the curve on Consumers started demanding more contemporary styles of pyjamas underwear and socks Over the last decade the major trend with men s underwear has been moving away from boxers and briefs toward fitted trunks Sleepwear for both sexes has been evolving from traditional pyjama ensembles to loungewear comfortable to sleep in but stylish What consumers love about loungewear is that they can answer the door or get the mail wearing what they slept in minus the embarrassment No one can tell they just rolled out of bed a minute ago Of course keeping up with what consumers want means being able to get the right products out there on shelves fast Having a broad distribution network throughout Australia and New Zealand means that customers never have to look far to get their hands on the latest and greatest gear from Mitch Dowd Speed I think is the most difficult part reflects Mr Totham Just being nimble and quick and trying not to bog down with process and trying to focus on why we re in business which is great product The label has been hiring young talent from design schools to keep in touch with its core consumers and simultaneously attract new fans to the brand A lot of the talent in here is in design anyway what I d call current generation and they bring a degree of freshness to product development says Mr Totham That s really important it keeps us connected with our consumers Our challenge is not to alienate our core consumer because we have a person that has been buying our product for 25 years It s about bringing more consumers on the journey with us and certainly the young kids today are helping us do that Mr Totham has an in depth knowledge of the industry and believes that the business is back to being in a strong position in the market I was a retailer by trade and was a men s underwear buyer many years ago Just through evolution I guess I stayed in the product categories that I m doing now underwear socks and sleepwear for the best part of 30 years and it has been an interesting journey I guess I m a specialist in that category Turning the business around and gaining back some of the market strengths that it enjoyed back in the in house days of Mitch Dowd have been major successes ones Dane Totham shares with Jason Dowd Mitch s brother and a key driver of these critical growth years Wide Awake With a colourful past and a glowing present the future is buzzing with opportunity for Mitch Dowd Design which is anything but tired The team at Mitch Dowd are continuing on their journey to

    Original URL path: http://www.businessinfocus.com.au/index.php/2012/07/mitch-dowd-design/ (2016-02-10)
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  • Max Diamonds | Business In Focus Magazine
    that it s supposed to be three months wages but that s actually just a marketing ploy really says Ms Lane I think it should be whatever you re comfortable with spending No matter what sort of budget a customer has at Max Diamonds everyone is made to feel welcome It s a really special time in people s lives and I ve heard some horror stories about the way people can sometimes be treated if they don t have enough money to spend in other places comments Ms Lane A beautiful ring reflects the connection between the giver and receiver not the price tag I just think it shouldn t matter Some of my favourite customers have been students without too many dollars to their name and I love hearing their stories just as much as anyone else s I really enjoy that part of it actually meeting people and hearing how they met That s how we do things a little differently here Max Diamonds puts a lifetime guarantee on the grade and quality of all its diamonds and has an international reputation for excellence Customers can also have complete peace of mind knowing that all of the company s diamonds are conflict free and ethically traded The quality of a diamond is determined by the 4Cs cut colour carat weight and clarity Cut refers to not only the shape of the diamond but also its angles facets and proportions There are several different types of cut ranging from the unusual marquise to the sentimental heart cut Everyone has a personal favourite Mine is a brilliant cut diamond says Ms Lane but everyone in the office has a different favourite Melissa prefers the princess cuts and Robin likes emerald cuts the most Max Diamonds can supply diamonds in whatever shape customers desire with most customers opting for a classic brilliant cut diamond There are also colour variations amongst diamonds even with white diamonds It starts off with completely colourless which is a D and goes all the way down to Z so the most popular colour range that people choose is between D and H While white diamonds are always beautiful coloured or fancy diamonds can really make a statement Women love pink diamonds for their feminine romantic sparkle All of the pink diamonds at Max come from Western Australia s Argyle mine Yellow or canary diamonds are another gorgeous alternative or for something completely different you can even try black diamonds The size of a diamond should suit the finger of the receiver and the budget of the buyer Carat weight refers to the size of the stone with larger stones being rarer Diamonds are formed in nature so a majority of them are small bearing tiny flaws A diamond s flaws determine its clarity We only stock diamonds that are 100 per cent eye clean says Ms Lane Flawless diamonds are extremely rare but do exist and customers can purchase them from Max Future Happiness While

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