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  • New Page 1
    LOGO To Enter Our Website We Are Licensed General Insurance Brokers Life Agents Our AFS Licence No 246366 You Can Request Quotations Send Us An Email Learn More About Our Company Or Read The Newsletters We Look Forward To Assisting

    Original URL path: http://www.brokersnational.com.au/ (2013-02-03)
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  • Brokers National
    Advice and Service Tel 03 9791 6688 Fax 03 97916633 All About Us Staff Co ntacts Why Use A Broker Newsletters Privacy Policy Dispute Facility Statement Of Advice Send Us An Email Needs Analysis Financial Services Guide QUOTATIONS Home Page

    Original URL path: http://www.brokersnational.com.au/BROKERS_NATIONAL.htm (2013-02-03)
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  • All About us
    1997 The current trading name of Brokers National commenced on the 1st April 2000 Our insurance brokerage has developed quickly mainly as a result of substantial new business growth from referrals Our logo is designed around three essential words of wisdom for all successful businesses Value Advice Trust We are licensed as General Insurance Brokers Life Multi Agents All our staff are fully qualified and keen to assist you with your insurance needs Please phone or send an email to our office for assistance Refer to the section of our website headed Quotations select the class of insurance required and complete the risk information requested and answer all questions We specialize in Business Personal Insurances including Commercial Industrial Professional Trades Property Owners Excavation Construction Strata Body Corporates Home Motor Vehicle Life Income Protection We can also assist you with difficult to place insurances and other classes of insurance not stated above The Managing Director Licensee is Doug Kerr who has had over thirty years experience in the insurance industry As licensee he is very well qualified to offer insurance advice and risk management services to clients Alicia Tua as Broker Services Manager Director has extensive experience in the insurance industry

    Original URL path: http://www.brokersnational.com.au/ALL_ABOUT_US.htm (2013-02-03)
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  • Contact Names
    Claims Technical Queries Responsible Officer Compliance Qualifications Bachelor Of Arts Diploma Of Financial Services Bachelor Of Business Australian Insurance Institute Fellowship Code Of Practice Qualified Practising Insurance Broker Evan Kerr Sales Manager Email To evank brokersnational com au Sales Manager Director Marketing Sales Development Quotations Risk Management Renewals Alterations Qualifications Bachelor of Business Advanced Diploma Marketing Diploma Financial Services Broking Code of Practice Melissa Shaw Commercial Account Executive Email To melissas brokersnational com au Account Executive Sales Development Client External Service Quotations Risk Management Renewals Alterations Re Quotes Claims Service General Queries Specialist Type Covers Qualifications Diploma of Financial Services Tier 1 Qualified Practising Insurance Broker Tania Donato Account Executive Email To taniad brokersnational com au Account Executive Internal Client Service Quotations Sales Renewals Renewal Re Quotes Alterations Claims General Queries Qualifications Insurance Certificate Tier 2 Conversion Course Tier 1 Insurance Broking Leah Ritchie Personal Lines Account Executive Email To leahr brokersnational com au Account Executive Personal Lines Sales Quotations Renewals Alterations Claims General Queries Qualifications Insurance Certificate Tier 2 Studying Financial Services Tier 1 Code of Practice Carlyn Rapson Assistant to Manager Email To carlynr brokersnational com au Assistant to Broker Services Manager General Queries Renewals Alterations Claims Renewal

    Original URL path: http://www.brokersnational.com.au/Contact_Names.htm (2013-02-03)
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  • Insurers
    annually and have professional indemnity cover All brokers are regulated by the Insurance Agents and Brokers Act 1984 and The Financial Services Reform Act to commence in March 2004 The principal body is the National Insurance Brokers Association NIBA which was established in 1982 It represents around 500 member firms and 2 000 individual employees of insurance brokers NIBA member firms are subject to strict screening They also agree to enforceable codes of conduct and practice All NIBA members subscribe to an external complaints facility and have their own internal dispute procedures NIBA provides the following services to its members Educational services including distance learning professional certification Strong representation at state and federal government levels to protect members against potentially onerous regulations A voice to the insurance buying public to promote the many ways in which NIBA brokers add value Services to help manage and improve business practices and technical support Organizes the annual convention Qualified Practicing Insurance Broker With the new Financial Services legislation all broking staff providing advice are required to be qualified The National Insurance Brokers Association provides a higher level of education and continuing professional development with its Qualified Practicing Insurance Broker QPIB certificate This ensures they are kept up to date with industry trends and changes so they can provide you the insurance buyer with quality advice QPIB S are experienced in the broking industry are committed to continuing professional education are associate members of the National Insurance Brokers Association NIBA subscribe to the Code of Conduct and members of an Insurance Dispute Facility Doug Kerr the Managing Director of Brokers National is proudly a Qualified Practicing Insurance Broker So Why Use Brokers National Flexibility We are flexible and approachable and at all times we endeavour to meet the needs of the client in respect of specific products and associated services Inevitably this makes brokers more flexible than insurance companies because larger brokers have access to most insurers and underwriting agencies Value Brokers National will do the shopping around for you looking for the cover that s ideally suited to your needs Brokers National staff make it their business to know what all the major insurance companies can provide and where to get the best value for our clients Security People often take shortcuts with insurance failing to understand the find print or weigh up the many factors that go into making the best deal All too often they re disappointed when down the track their insurance doesn t come to the rescue in the way they had hoped Brokers National discusses your insurance needs and assists clients in having a better understanding of the security provided by various insurance products Impartiality Brokers National is objective and offers professional advice based on years of training and experience Our staff have a comprehensive current knowledge of the insurance market All our staff are qualified and meet the licensing requirements of The Financial Services Reform Act Policy Statements As a result we can locate and negotiate the

    Original URL path: http://www.brokersnational.com.au/Why_Use_A_Broker.htm (2013-02-03)
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  • Newsletters
    of websites that have information that may be of interest to you 1 ASIC News http www niba com au niba html ASIC News cfm 2 FSRA Act http www niba com au niba html FSR Act cfm 3 Government Taxes Duties Discussion http www niba com au niba html GST FSL and Duties cfm 4 Top Stories http www insuranceaustralia com http www sunrise com au 5 Steadfast News

    Original URL path: http://www.brokersnational.com.au/NEWSLETTERS.htm (2013-02-03)
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  • Privacy Policy
    On occasions we may use your personal information for the cross marketing of other products and services we have available to you Our insurance agency business name is Competitive Insurance Services which we use for Life Superannuation and Investment products for cross marketing purposes If we sell our portfolio to another business your policy information and private information in our files may pass to the purchaser so they can continue to offer various services to you Confidentiality of Information We do not use or disclose personal information for any purpose that is unrelated to our services and that you would not reasonably expect to disclose without your consent We have a duty to maintain confidentiality of our clients affairs including personal information Updating of Information We make every effort to ensure that private information supplied to us is up to date and accurate when we disclose it to others If at anytime you see that information on our notices needs updating or is incorrect then we ask you to inform us immediately Consent to Use Information You have the right not to provide us with certain personal information but we may not be able to assist you with the service we offer depending on the information withheld We remind you also of your Duty of Disclosure in respect of information required by an insurer that maybe relevant to the insurer s decision in issuing insurance coverage to you Please refer to the Important Notices on the reverse side of our Invoice Our Expectations of You and Third Parties When you a third party or an associate acting on your behalf provide us with personal information about yourself or other individuals we rely on you to have made them aware that you will be providing their private information to us the

    Original URL path: http://www.brokersnational.com.au/Privacy_Policy.htm (2013-02-03)
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  • Dispute Facility
    assessed and resolved promptly We always aim to please our clients and have grown our brokerage based on sound advice good value products and above all trust Responsibility The Managing Director Doug Kerr fellow Director Alicia Tua are responsible for handling all complaint resolutions and procedures are in place within the office for all staff to follow without exception Delegation To Resolve Issues If the complaint is of a minor nature professional staff may attempt to resolve the problem if within their scope and ability The complaint and outcomes no matter how minor is to be reported to the Managing Director of Brokers National or the Broker Services Manager Product Policy Complaints All complaints from our clients regarding the policy wording or the insurance company are to be referred to insurance enquiries and complaints dispute facility Complaints Our Office Procedures When a complaint is received it is recorded in the complaint register file Initially the Brokers National staff member involved will endeavour to resolve problem If the staff member cannot resolve the problem to your satisfaction then the matter is immediately referred to the Brokers National Complaints Officer The Complaints Officer will endeavour to resolve the problem with you If you are still not satisfied with the outcome the Complaints Officer will ask you to detail your complaint in writing with documentary evidence to support your dispute and mail it to our office When your dispute is received in writing from you it is reviewed by the Brokers National Complaints Officer A Senior Broker and our Staff Member involved with the issue Brokers National will provide you in writing with an answer within 7 days of receiving your letter of dispute We will explain to you the results of our investigations with full explanations and how we reached our decision

    Original URL path: http://www.brokersnational.com.au/dispute_facility.htm (2013-02-03)
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