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  • Case Studies | AAPT
    began to experience lag from the site used to promote GCC View Report AAPT and Specialty Fashion Group Shifting data in real time between its headquarters and vast network of stores was at the heart of the Specialty Fashion Group s SFG decision to upgrade their communications setup With a robust AAPT IP VPN solution SFG not only achieved their aim they also experienced a rapid improvement in their overall efficiency and productivity View Report Require a hosted web solution that is secure and highly reliable Every four years the Victorian Electoral Commission s website experiences a huge spike in demand Rather than hosting their own site they asked AAPT to host a Virtual Tally Room View Report Need a high volume high quality low cost solution So did Contact Centres Australia Check out how we provided them with a highly reliable responsive call centre solution and saved them 25 per year Contact Centres Australia needed a high volume high quality low cost solution Continue reading to see how we saved them 25 per year View Report Want reliability without doubling up on infrastructure and cost The answer support mission critical functions with multiple links while still supporting all internal BAU applications and functions across one common data link View Report Need national network redundancy Multi site requirements Multiple points of failure High speed performance back by SLA s for mission critical applications Can do Find out how we did it Does your business require a fully redundant national data network with many sites providing multiple points of failure What if each was also provided with high speed performance backed by SLA s for mission critical applications QOS We d say yes been there done that View Report Seeking a total call centre routing solution You re not alone we provided a customer with a true partnership solution involving 1300 and 1800 numbers for inbound and outbound call centre activity along with multiple routing options dependent on time and locality of customer calls View Report Facebook LinkedIn YouTube Support 1300 786 786 Sales 13 88 77 Copyright AAPT 2014 All rights reserved Contact AAPT AAPT in the news AAPT in the community Service availability tool Data services Voice services Internet services Cloud services AAPT Frontier Case studies Security Forms Privacy Notices Website terms of use Legal Regulatory Policies Data Services e LAN e Line IP VPN Voice Services SIP Voice Inbound ISDN Teleconferencing Internet Services IP Line Cloud Services Virtual Data Centre vDC Media Connect Content Delivery Network CDN Co Location National AWS Connect AAPT Frontier From ordering services to paying and viewing your accounts Login to AAPT Frontier AAPT eMeet Interact with geographically dispersed staff and customers using state of the art web conferencing Log in to eMeet Online Bill Analyser Control costs at a glance with this reporting and analysis solution Log in to AAPT OBA Enhanced Fax Send or broadcast faxes directly from anywhere you can connect to the Internet Log in to Enhanced Fax Connect Alert

    Original URL path: https://home.aapt.com.au/enterprise/case-studies (2014-07-07)
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  • Security | AAPT
    are allowed at a per user level Logs are created for every command attempted and executed Multiple layers of firewalls have been deployed to create a number of demarcation zones DMZ controlling access between outside networks and internal networks with logs tracked on all firewalls All configurations are backed up daily and stored on secured servers in DMZs AAPT s private management network is not open at any point to the Internet Any remote access requires end users to login using a two factor RSA key SSL VPN client which is tightly controlled by the AAPT IT department Voice AAPT voice services are delivered via AAPT s own SS7 switching infrastructure This technology delivers an inherent separation between channels eliminating the possibility of logical intrusion Last mile infrastructure is delivered via AAPT owned fibre which resists undetected interception or via third party access links which are delivered with similarly high levels of security to AAPT s owned infrastructure AAPT can instigate call barring functions at your request or you can manage barring by using your own PABX or IP PBX system SIP Voice AAPT s SIP service requires a username and password combination to establish a session providing access control Services are provisioned to allow connectivity from a single RFC 1918 assigned IP address precluding connectivity from public locations and restricting network connectivity to AAPT s private network link Conferencing AAPT s Conferencing service is protected via separate PINs for hosts and guests Entry and Exit tones gives the host notice of conference traffic by audibly signalling the arrival of a new participant or the departure of a current participant Mobiles AAPT s recommended network is based on the GSM standard that includes in built call encryption and SIM card authentication To help prevent or mitigate unauthorised usage mobile devices can be terminated at a network level preventing unauthorised calls from a compromised service AAPT can also organise the blocking of a phone s IMEI number via the network provider in the event of a phone being lost or stolen There is no charge to you If your IMEI number is not listed in the Lost and Stolen Register AAPT will not be able to block that number If you later recover your phone the block is easy to remove and again there is no charge to you For further information on IMEI blocking go to www lost amta org au IPVPN The AAPT IPVPN is built using RFC4364 standard formerly RFC 4364 The RFC defines an architecture that is a widely accepted and deployed for building IPVPN The architecture allows routes from different VPNs with overlapping addresses to remain completely private and in separate domains The architecture leverages multi protocol BGP to maintain separate tables and distribute routes between Provider Edge equipment AAPT maintains separation between all the IPVPNs at the PE and CE level and it is the customer s responsibility to maintain security within the LAN and at public demarcation zones If the LAN or the public

    Original URL path: https://home.aapt.com.au/security-tools (2014-07-07)
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  • Business forms | AAPT
    177kb Access Request Form Customer 83kb Permit To Work Request Form 185kb Equipment Move Request Form 187kb Site Information Guides VIC AAPT Melbourne Data Centre AAPT Richmond Datacentre ACT AAPT Braddon ACT Data Centre AAPT Canberra ACT Data Centre QLD AAPT Fortitude Valley Data Centre AAPT Brisbane Data Centre NSW AAPT Clarence St East Data Centre AAPT Clarence St West Data Centre AAPT Glebe Data Centre Global Switch Datacentre WA

    Original URL path: https://home.aapt.com.au/businessforms (2014-07-07)
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  • Privacy Policy | AAPT
    produce or deliver products or services in conjunction with or on behalf of AAPT We will not provide your information to these entities for the purpose of them contacting you in respect of a product or service with which AAPT is not involved We may tell you about our products and services or bundled offerings via direct mail electronic direct mail unsolicited telemarketing calls or any other means of direct communication We may do this during the period you are a customer for AAPT and for a reasonable period after you leave us You can always opt out of receiving direct marketing by emailing information aapt com au and placing OPT OUT in the subject line and placing their contact information in the body of the email We will process your request as soon as reasonably possible after receiving it and will not charge you for addressing your opt out request Contracting out services and disclosures AAPT contracts out some services such as mailing credit checking provisioning verification of sales and fault fixing to external providers AAPT may disclose your personal information to these organisations but only so that they can perform services or supply goods in connection with the AAPT services AAPT may disclose your personal information to other telecommunications service and equipment providers AAPT s related bodies corporate resellers credit providers credit reporting agencies organisations to whom AAPT outsources services such as mailhouses legal financial and accounting advisers our marketing partners with which we share our marketing and advertising activities and other businesses that produce or deliver products or services in conjunction with or on behalf of AAPT At your request AAPT may disclose your information to directory providers so that your information can appear in telephone directories Personal information shared with related bodies corporate may include your name address and service history When we contract services or disclose your personal information that personal information is either covered by contracts which protect your personal information or are subject to obligations which are substantially similar to the Australian Privacy Principles AAPT may also disclose your personal information if required to by law For example we may disclose your personal information to government agencies for law enforcement purposes or to the operator of the Integrated Public Number Database Your personal information in overseas locations We operate both in Australia and overseas Therefore we may need to share some of your personal information with organisations outside Australia AAPT may disclose some of your personal information that we hold to organisations located outside Australia in countries which do not have the same or substantially similar privacy laws but only to the extent necessary to provide you with telecommunications services requested by you We may also store your information in cloud or other types of networked or electronic storage Where required we will take reasonable steps to ensure that these overseas organisations do not breach the Australian Privacy Principles We have listed below the known countries in which the overseas organisations with which

    Original URL path: https://home.aapt.com.au/privacy (2014-07-07)
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  • Personal Information Collection Notice | AAPT
    we may not be able to supply those services or we may be restricted in the way those services can supplied Who might we share your personal information with Your personal information will not usually be shared with anyone else unless it is needed in connection with our ongoing supply of services to you and for purposes associated with the supply of those services We may contract out some services such as mailing credit checking provisioning verification of sales and fault fixing to external providers and may disclose your personal information to these organisations but only so that they can perform services or supply goods in connection with the AAPT services We may also share your information because we are required to do so by law For example we may disclose your personal information to government agencies for law enforcement purposes or to the operator of the Integrated Public Number Database Will any of your information be shared with overseas organisations We operate both in Australia and overseas Therefore we may need to share some of your personal information with organisations outside Australia We may also store your information in cloud or other types of networked or electronic storage Where

    Original URL path: https://home.aapt.com.au/personal-information-collection-notice (2014-07-07)
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  • Website Terms of Use | AAPT
    Website constitutes a grant or an intention or commitment to grant any right title or interest in any intellectual property or confidential information of AAPT Copyrights The copyright in the content contained in this website belongs to AAPT or its licensed source All rights are reserved The content on this website may not be used for commercial purposes The content on this website is protected by copyright may not be reproduced or appropriated in any manner without the written permission of the respective owner s You may display copy download and distribute content made available on this website for your personal non commercial use provided that you do not modify the content and you retain all copyright trademark and proprietary notices Trademarks The images logos and names on this website which identify AAPT or any member of the Telecom New Zealand group are proprietary marks of AAPT or one of the other members All rights are reserved Changes to terms We reserve the right to change these terms and conditions at any time by posting changes on the website Your continued use of the website after any such change will be deemed acceptance of the changed terms and conditions Links You must not link your website to this website without our consent If you would like to link to this site please contact us Information and materials you send to us If you provide us with any ideas suggestions information or other material in relation to AAPT our services or this website you agree that we may use reproduce publish modify adapt and transmit them to others free of charge and without restriction subject to our Privacy Policy Restricted use You must not use this website to post or transmit 1 any information or materials which breach any laws or regulations infringe a third party s rights or are contrary to any relevant standards or codes OR 2 any unlawful threatening defamatory obscene indecent inflammatory or pornographic material or material that could give rise to civil or criminal proceedings Jurisdiction These terms and conditions will be governed by and construed in accordance with the laws of New South Wales Australia Indemnity You agree to indemnify AAPT and its subsidiaries affiliates licensors partners agents officers employees and other authorised representatives against all actions claims suits demands damages liabilities costs or expenses arising out of or in any way connected to your use of this Website Investor relations disclaimer The information contained on this website does not constitute advice or an offer to sell or deal in any securities and must not be relied upon in connection with any investment decision Other terms and conditions If any part of these terms and conditions is found to be unenforceable it will not affect the enforceability of the remainder of the terms and conditions You may not assign or transfer your rights or benefits under these terms and conditions without the prior written consent of AAPT If we do not act in relation to

    Original URL path: https://home.aapt.com.au/website-terms (2014-07-07)
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  • Legal | AAPT
    of AAPT business retail services is for the customer to read the Standard Services Agreement and the Service Schedule that governs the particular service it is purchasing The Service Schedule download will be in PDF format therefore you will need to download the Adobe Acrobat Reader to view the document The document may also be printed out for your records To locate your Service Schedule please select from the categories below Service Schedules AAPT Business Co Location Service Schedule PDF 280kb AAPT Business Content Delivery Network Service Schedule PDF 199kb AAPT Business Dark Fibre Service Schedule PDF 184kb AAPT Business Ethernet e Line e LAN Service Schedule PDF 365kb AAPT Business IP Line Service Schedule PDF 402kb AAPT Business IP VPN Service Schedule PDF 360kb AAPT Business Media Connect Service Schedule PDF 286kb AAPT Business Mobile Service Schedule PDF 119kb AAPT Business Outbound Voice Service Schedule applies to customers who signed up prior to 13 05 13 PDF 256kb AAPT Business Outbound Voice Service Schedule applies to customers who signed up from 13 05 13 PDF 257kb AAPT Business Reach Voice Service Schedule PDF 296kb AAPT Business SIP Focus Service Schedule PDF 299kb AAPT Business SIP Voice Service Schedule PDF

    Original URL path: https://home.aapt.com.au/businesslegal (2014-07-07)
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  • Regulatory | AAPT
    internet products we ve provided you with information to help you to choose the capacity that best meets your needs International roaming If you want to use your AAPT mobile service outside Australia you will need to activate international roaming You can activate and deactivate international roaming by contacting our Customer Service Desk on 1300 786 786 or by logging a support ticket via our customer service portal Frontier Roaming charges may be higher than charges for international calls from Australia and data usage may be more expensive You may be charged for both making and receiving calls while you are overseas You can obtain our current charges for sending SMS making and receiving standard calls and for data usage from different countries by contacting our Customer Service Desk or your account manager Critical Information Summaries AAPT offers a number of in market plans with standard pricing which are available to all small business customers A summary of each plan which includes information about the service information about pricing and other relevant details can be found by clicking on the links below SIP Focus Included Value Plans Rebill Included Value Plans I P Line Unmetered Plans Billing Information If you are a small business customer you ll find a summary of AAPT s billing framework here You ll find information on bill formats billing and payment periods and payment options Spend Management Tools AAPT provides access to a number of tools to enable you to take timely action to manage or limit your spend with us Security As AAPT s range of products is varied so are the security tools and features available within each service For more information about these tools and features click here AAPT as a Reseller AAPT acts as a reseller when providing certain Telecommunications Services

    Original URL path: https://home.aapt.com.au/public-affairs (2014-07-07)
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