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  • IP-Line | AAPT
    Find Out More To know more about AAPT Enterprise products and services including price specs or additional benefits call us on 13 88 77 or enquire online Get in Contact Call us on 13 88 77 or enquire online Service Availability Tool Find the right fit for your business with the new AAPT Service Availability Tool Product Information IP Line brochure Download Facebook LinkedIn YouTube Support 1300 786 786 Sales 13 88 77 Copyright AAPT 2014 All rights reserved Contact AAPT AAPT in the news AAPT in the community Service availability tool Data services Voice services Internet services Cloud services AAPT Frontier Case studies Security Forms Privacy Notices Website terms of use Legal Regulatory Policies Data Services e LAN e Line IP VPN Voice Services SIP Voice Inbound ISDN Teleconferencing Internet Services IP Line Cloud Services Virtual Data Centre vDC Media Connect Content Delivery Network CDN Co Location National AWS Connect AAPT Frontier From ordering services to paying and viewing your accounts Login to AAPT Frontier AAPT eMeet Interact with geographically dispersed staff and customers using state of the art web conferencing Log in to eMeet Online Bill Analyser Control costs at a glance with this reporting and analysis solution Log in to AAPT OBA Enhanced Fax Send or broadcast faxes directly from anywhere you can connect to the Internet Log in to Enhanced Fax Connect Alert Be notified of any scheduled and unscheduled events for services and locations you wish to be notified about Log in to Connect Alert Traffic Usage tool Monitor usage with a near real time summary of your permanent connections bandwidth graphs and tables Log in to Traffic Usage tool Net Reporting Obtain clear and understandable network performance information without installing any additional client software Log in to Net Reporting Service Availability Tool Easily view

    Original URL path: https://home.aapt.com.au/enterprise/products/ip-line (2014-07-07)
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  • AAPT virtual Data Centre (vDC) | AAPT
    your own hardware You maintain complete control over the configuration and management of your virtual servers through VMware s vCloud Director management tool supporting growth and change at the click of a button vServer Integrated into our vDC AAPT s virtual server vServer is a superior Platform as a Service solution providing high performance packaged virtual machines that empower and maximise your suite of applications Available on Windows Linux and Solaris vServer services can be housed on your private network or accessed over the internet Find Out More To know more about AAPT Enterprise products and services including price specs or additional benefits call us on 13 88 77 or enquire online Get in Contact Call us on 13 88 77 or enquire online Service Availability Tool Find the right fit for your business with the new AAPT Service Availability Tool Facebook LinkedIn YouTube Support 1300 786 786 Sales 13 88 77 Copyright AAPT 2014 All rights reserved Contact AAPT AAPT in the news AAPT in the community Service availability tool Data services Voice services Internet services Cloud services AAPT Frontier Case studies Security Forms Privacy Notices Website terms of use Legal Regulatory Policies Data Services e LAN e Line IP VPN Voice Services SIP Voice Inbound ISDN Teleconferencing Internet Services IP Line Cloud Services Virtual Data Centre vDC Media Connect Content Delivery Network CDN Co Location National AWS Connect AAPT Frontier From ordering services to paying and viewing your accounts Login to AAPT Frontier AAPT eMeet Interact with geographically dispersed staff and customers using state of the art web conferencing Log in to eMeet Online Bill Analyser Control costs at a glance with this reporting and analysis solution Log in to AAPT OBA Enhanced Fax Send or broadcast faxes directly from anywhere you can connect to the Internet Log

    Original URL path: https://home.aapt.com.au/enterprise/products/aapt-virtual-data-centre-vdc (2014-07-07)
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  • AAPT Media Connect | AAPT
    delivery streamlined service AAPT Media Connect Explore more about AAPT Media Connect Find Out More To learn more about AAPT Media Connect including price specs or additional benefits call us on 1300 760 361 or email us Get in Contact Call us on 13 88 77 or enquire online Service Availability Tool Find the right fit for your business with the new AAPT Service Availability Tool Facebook LinkedIn YouTube Support 1300 786 786 Sales 13 88 77 Copyright AAPT 2014 All rights reserved Contact AAPT AAPT in the news AAPT in the community Service availability tool Data services Voice services Internet services Cloud services AAPT Frontier Case studies Security Forms Privacy Notices Website terms of use Legal Regulatory Policies Data Services e LAN e Line IP VPN Voice Services SIP Voice Inbound ISDN Teleconferencing Internet Services IP Line Cloud Services Virtual Data Centre vDC Media Connect Content Delivery Network CDN Co Location National AWS Connect AAPT Frontier From ordering services to paying and viewing your accounts Login to AAPT Frontier AAPT eMeet Interact with geographically dispersed staff and customers using state of the art web conferencing Log in to eMeet Online Bill Analyser Control costs at a glance with this reporting and analysis solution Log in to AAPT OBA Enhanced Fax Send or broadcast faxes directly from anywhere you can connect to the Internet Log in to Enhanced Fax Connect Alert Be notified of any scheduled and unscheduled events for services and locations you wish to be notified about Log in to Connect Alert Traffic Usage tool Monitor usage with a near real time summary of your permanent connections bandwidth graphs and tables Log in to Traffic Usage tool Net Reporting Obtain clear and understandable network performance information without installing any additional client software Log in to Net Reporting Service

    Original URL path: https://home.aapt.com.au/enterprise/products/aapt-media-connect (2014-07-07)
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  • Co-Location | AAPT
    To know more about AAPT Enterprise products and services including price specs or additional benefits call us on 13 88 77 or enquire online Get in Contact Call us on 13 88 77 or enquire online Service Availability Tool Find the right fit for your business with the new AAPT Service Availability Tool We are the Mid Band Ethernet Leaders AAPT was the first telecommunication company to utilise Mid Band Ethernet in Australia now providing speeds up to 80Mbps Read story Facebook LinkedIn YouTube Support 1300 786 786 Sales 13 88 77 Copyright AAPT 2014 All rights reserved Contact AAPT AAPT in the news AAPT in the community Service availability tool Data services Voice services Internet services Cloud services AAPT Frontier Case studies Security Forms Privacy Notices Website terms of use Legal Regulatory Policies Data Services e LAN e Line IP VPN Voice Services SIP Voice Inbound ISDN Teleconferencing Internet Services IP Line Cloud Services Virtual Data Centre vDC Media Connect Content Delivery Network CDN Co Location National AWS Connect AAPT Frontier From ordering services to paying and viewing your accounts Login to AAPT Frontier AAPT eMeet Interact with geographically dispersed staff and customers using state of the art web conferencing Log in to eMeet Online Bill Analyser Control costs at a glance with this reporting and analysis solution Log in to AAPT OBA Enhanced Fax Send or broadcast faxes directly from anywhere you can connect to the Internet Log in to Enhanced Fax Connect Alert Be notified of any scheduled and unscheduled events for services and locations you wish to be notified about Log in to Connect Alert Traffic Usage tool Monitor usage with a near real time summary of your permanent connections bandwidth graphs and tables Log in to Traffic Usage tool Net Reporting Obtain clear and understandable

    Original URL path: https://home.aapt.com.au/enterprise/products/colocation (2014-07-07)
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  • AAPT eMeet | AAPT
    1300 786 786 Sales 13 88 77 Copyright AAPT 2014 All rights reserved Contact AAPT AAPT in the news AAPT in the community Service availability tool Data services Voice services Internet services Cloud services AAPT Frontier Case studies Security Forms Privacy Notices Website terms of use Legal Regulatory Policies Data Services e LAN e Line IP VPN Voice Services SIP Voice Inbound ISDN Teleconferencing Internet Services IP Line Cloud Services Virtual Data Centre vDC Media Connect Content Delivery Network CDN Co Location National AWS Connect AAPT Frontier From ordering services to paying and viewing your accounts Login to AAPT Frontier AAPT eMeet Interact with geographically dispersed staff and customers using state of the art web conferencing Log in to eMeet Online Bill Analyser Control costs at a glance with this reporting and analysis solution Log in to AAPT OBA Enhanced Fax Send or broadcast faxes directly from anywhere you can connect to the Internet Log in to Enhanced Fax Connect Alert Be notified of any scheduled and unscheduled events for services and locations you wish to be notified about Log in to Connect Alert Traffic Usage tool Monitor usage with a near real time summary of your permanent connections bandwidth graphs and tables Log in to Traffic Usage tool Net Reporting Obtain clear and understandable network performance information without installing any additional client software Log in to Net Reporting Service Availability Tool Easily view the accesses and products available for your business Launch the tool AAPT White Paper Series Digital Economy The term Digital Economy is no longer classified as simply being an offshoot of the Internet Rather it is a growing phenomenon that has more impact on our lifestyles than ever before Read full report AAPT White Paper Series An ISDN Voice Replacement ISDN Integrated Services Digital Network is

    Original URL path: https://home.aapt.com.au/emeet (2014-07-07)
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  • Opportunity Knocks: Moving to a Digital Economy - AAPT White Paper | AAPT
    is really important becomes an essential management tool By learning individual group or professional search patterns and identifying sites which are often consulted including as a result of searches together with sites which are regarded by the group as preferential sources of information in particular areas more targeted search results should be possible Google Search Appliance GSA for instance can improve document manageability and document discovery based on context and search terms Even unstructured data can be searched to deliver structured content based on context and rules avoiding the need for complex filing systems which are inflexible to changing context Searchability of information on the corporate web site could be enhanced by identifying information patterns for tagging Powerful search facilities should be an essential feature of the web services through intelligent search capabilities Networks with specialist interests can build libraries of Internet resources to create various bodies of knowledge 4 3 New Services The Internet provides opportunity to innovate the provision of services This will serve to ensure an increasing focus on the digital economy where access to and presentation of information is becoming increasingly important for creating a competitive edge via enhanced features and simpler delivery of services more efficiently To underpin this shift will require ubiquitous broadband access such as that planned for the National Broadband Network albeit that participation in the digital economy can truly be ubiquitous with the availability of lower priced broadband access services than that envisaged for NBN Further it will also require facilities based Layer 3 Service Providers to provide the necessary service performance characteristics to support these innovations and service paradigms The following sections describe some of the tools available for creating improved services 4 3 1 Services in the Cloud Supply and support of services in the cloud including software as a service has attracted considerable interest with the benefits of lower cost of supporting office applications albeit with a need to manage security broadband connectivity and service reliability to ensure the benefits flow to the business Google has been AAPT White Paper Series Opportunity Knocks Moving to a Digital Economy 11 particularly successful with its Google Apps and in particular Gmail in building substantial services in the cloud Care should be exercised in assessing the cost performance tradeoffs in taking services in the cloud 4 3 2 Web 2 0 Web 2 0 provides for personalisation of the Internet experience and the electronic services which required It provides a platform for social media and user generated content Web 2 0 the next generation Internet is variously defined and typically includes the ability to personalise web experience rather than being limited to static web pages Web 2 0 facilitates the linking of information of relevance to the individual user Bringing geographic and status information together is a simple Web2 0 application mash up The digital economy and web 2 0 depends on access to information A recent report by the Gov2 0 Taskforce Engage Getting on with Government 2 0 Gov2 0 Taskforce 22 December 20093 and the Government s response Government s response to Engage Getting on with Government 2 0 May 20104 provide ample evidence that the government intends to support these enablers As the reports indicate there remain many barriers Private sector information is generally less publicly accessible for commercial reasons 4 3 3 Social Media The ability of the Internet to connect and communicate has led to perhaps the most significant current influence of the Internet social media Social media has been defined as Websites which are built on Web 2 0 technologies to provide space for indepth social interaction community formation and the tackling of collaborative projects 5 Social media allow participants to form groups of common interest mainly social and including professional eg Linkedin Social media include Twitter MySpace Facebook and Bebo Social networking also occurs through blogs and Wikis as well as podcasts email and instant messaging A recent special report in the Economist 6 identifies the opportunity available through access to enormous markets comprising social networks with an estimated 140 million accessing social networks through mobile phones 4 3 4 User Generated Content Social Media fosters user generated content Some useful research has been undertaken by the Smart Services CRC into the social drivers behind growing participation in user content generation7 It is clear from this work that business can leverage the activities of users to advance their business interests as well as those of the user 4 3 5 Capturing Processes as Services Every organisational process can be broken down into distinct services and the delivery of electronic services allows such services to be combined into new processes to target or add new value to the services provided This is the Internet of services 8 The Internet of things 9 connects all addressable objects into this new world of services Data mining and rules based services provide intelligence to enable more targeted and effective services For instance a group may wish to provide a service for its constituent members which is comprised of a number of services drawing on publicly available information sources an internet of services By embodying its processes as services and combining those services with others customers could improve the diversity and flexibility of services Privacy issues need to be taken into account in particular regarding data collection and its use for purposes other than that for which it was collected 4 3 6 Collaboration Business is increasingly recognising the value which can be gained from the use of collaboration tools not only in the greater efficiency in achieving outcomes but also the benefit of stakeholder engagement Collaboration tools also offer a significant travel substitution benefit in travel time and cost savings The increased in the use of products such as Cisco s recently acquired WebEx Google Docs and Atlassian s Confluence are all examples of collaboration tools with different capabilities 4 3 7 Visualisation and Immersive Environments The emergence of virtual worlds such as Second Life and gaming

    Original URL path: https://home.aapt.com.au/opportunity-knocks-moving-digital-economy-aapt-white-paper (2014-07-07)
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  • SIP Trunking - An ISDN Voice Replacement - AAPT White Paper | AAPT
    a larger allocation of bandwidth to SIP out of the existing Ethernet link Provisioning additional ISDN services by comparison requires change increments of 10 channels at a time and typically requires new lines and line interfaces installed Enables feature rich UC UC services can be more efficiently delivered over SIP and can potentially federate with suppliers and customers communication systems and processes delivering decreased business process costs The Future Decline of ISDN and the Rise of SIP Trunking SIP Trunking offers genuine and immediate direct benefits which makes adoption a compelling value proposition Major carriers and niche service providers in Australia have offered ISDN for many years ISDN has historically provided cost effective voice service for organisations with PABX systems In 2009 Telsyte estimates that there are approximately 2 million ISDN lines in service in Australia Usage penetration of ISDN services is especially high in the SME and MLE market segment implying that these business sectors stand most to gain from a move to SIP Trunking The increased market penetration of IP telephony systems particularly in the MLE market segment has been a major reason for the decline of ISDN According to Telsyte s latest findings IP telephony penetration in the MLE market has reached 17 underpinned by the emergence of Unified Communications UC True UC features functionalities and cost savings can only be fully enabled in an IP environment The migration to IP telephony and UC requires fundamental changes to the underlying infrastructure to enable the convergence of voice and data over IP based LAN and WAN This requires moving away from legacy services such as ISDN to maximise feature transparency optimally The uptake of real time applications having high bandwidth requirements is also a key driver for moving away from ISDN Telsyte anticipates broader availability of SIP Trunking services in Australia will further contribute to the decline of ISDN in the short to medium term However ISDN may continue as a backup voice and data service for the next five years while copper access lines remain dominant to provide redundancy and resilience to the primary network Although SIP Trunking has been around for a few years the market in Australia is still very nascent While many MLE organisations have migrated to IP telephony they are still in the process of evaluating SIP Trunking for enabling IP feature transparency outside of the LAN environment Telsyte has found that only 8 of businesses including both the SME and MLE segments with IP telephony systems in place have implemented or are in the process of deploying SIP Trunking Telsyte also notes that a number of large organisations across the country are either in the process of deployment or evaluating SIP Trunking as an ISDN replacement These organisations come from the following vertical industries Retail Pharmaceutical Government Telecommunication Primary Education Alarmingly 42 of business decision makers lack knowledge about SIP Trunking creating a major inhibitor to uptake Decision makers are also unwilling to take on additional risk by being early adopters of

    Original URL path: https://home.aapt.com.au/sip-trunking-isdn-voice-replacement-aapt-white-paper (2014-07-07)
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  • AAPT Report Series - Telecommunication Trends | AAPT
    applications An architecture which consists of an MPLS core a Virtual Private Network VPN service layer e g Operational VPN Administrative VPN and CCTV VPN an Ethernet access layer and end customer access points Data networks based on dynamic bandwidth allocation unless specific requirements and capabilities require an engineered i e dedicated bandwidth network and Use of external market capability for all support functions including maintenance and dayto day management External offerings are compared with internal solutions for improvements in Value for money Ongoing innovation capability Quality of service Service levels and Risk management capability Benefits sought include Improved services and reliability for customers A single unified platform that lends itself to achieving cost efficiencies and Service delivery to agreed KPI s 4 1 1 Price trends Telsyte research indicates the following trends in the data services pricing within the government sector Any to Any Data Services government rates have declined modestly by around 2 whereas Industry rates have declined significantly s by 16 18 and DSL Services government prices have fallen by 8 compared to last year The price reduction for industry however is nearly double that rate over the same period FIGURE 1 DATA SERVICES PRICE TRENDS 2005 2008 4 2 Wide Area Networks WAN 4 2 1 Service Architecture There is still a mix of WAN architectures being implemented by various organisations in part due to the need to support legacy application traffic and in part due to cost of change over While a number of organisations have implemented Virtual Private Local Area Network LAN Service VPLS cores delivered via flat Ethernet access to the sites others have deployed MPLS networks with delivery over Frame Relay ATM and or BDSL The choice of the architecture is driven by cost benefit trade offs based on business requirements and constraints such as bandwidth geographic coverage and cost factors Ethernet delivery offers higher capacity is cost effective and a highly scalable access service Additionally Ethernet offers more granular QoS through queuing and Virtual LANs VLANs as compared to Frame Relay which is limited in terms of scalability and QoS Ethernet for WAN access is seen as an extension of the corporate LANs which are better understood by IT staff This results in operational management advantages where existing LAN management skills and system can be utilised to service the WAN 4 2 2 Ethernet based networks Ethernet Metropolitan Area Network MAN technology uses other types of transmission services such as Frame Relay ATM IP Leased Lines to deliver backbone connectivity The service provides a high speed converged voice video and data network solution Additionally Ethernet VLAN services can provide a high capacity cost effective and a highly scalable solution Ethernet VLANs deliver many to many connectivity so that all offices can be connected together where the entire network will perform just like a LAN Standard CoS Ethernet based MAN WAN services are typically delivered as untagged Layer 2 Ethernet frames Services are presented on either 10BaseT or 100BaseT Ethernet ports as applicable Across the WAN Ethernet services are typically delivered over the service provider s IP MPLS network Some service providers will use ATM circuits or other technologies With a Standard CoS Ethernet service no handling of 802 1p prioritisation flags will be performed by the WAN QoS mechanisms will need to be implemented at Layer 3 through the use of router QoS Packet Shapers or other devices Alternatively Ethernet services are available with a number of premium CoS available at a price premium Where this type of service is used Ethernet Layer 2 802 1p prioritisation flags are mapped to CoS based Layer 3 services such as a Premium CoS IP MPLS service Implementing an Ethernet based MAN WAN environment would however incur significant capital costs as opposed to the existing Frame Relay solution Advantages Ethernet MAN WAN implementation provides a number of advantages these typically include Providing a cost effective high bandwidth scalable and flexible platform for meeting the evolving needs of enterprises for an incremental bandwidth cost Providing a resilient platform for ensuring business continuity of mission critical applications Providing an integrated platform for future voice and data convergence Increased network performance for internal and external business processes Reducing direct IT costs through increased manageability and Scalable MAN WAN technology Disadvantages Ethernet MAN WAN implementation also entails some disadvantages these include Potential requirement for additional layer 3 QoS mechanisms and Management of VLANs may require additional IT skills and effort 4 2 3 IP MPLS Network A Multi Protocol Label Switching MPLS network solution provides the same degree of privacy and security as a Frame Relay or ATM transport service without having the same scaling problems and with a lower cost structure MPLS provides a mechanism for creating any to any VPN connectivity and thereby increased resilience The service provider defines VPN identifiers for different customers The network labels packets as they enter the network to identify which VPN they belong to The network distributes routing information about each VPN so that logically there is a separate routing infrastructure for each VPN This solution eliminates the scaling problems associated with tunnelling and Layer 2 solutions Compared to a traditional IP network whereby each packet s header needs to be examined at each hop along the way MPLS provides increased efficiency and speed of data throughput by optimising the packet processing overhead in the network Advantages IP MPLS WAN implementation provides a number of advantages these typically include Providing a cost effective prioritised scalable and flexible platform for meeting the evolving needs of enterprises for an incremental bandwidth cost Providing enhanced resilience meshed platform for ensuring business continuity of mission critical applications Providing an integrated platform for voice and data convergence via CoS Increased network performance for internal and external business processes Reducing direct IT costs through increased manageability and Scalable WAN technology Disadvantages A WAN implementation based on IP MPLS offers a good trade off between cost and performance and inherently does not suffer from any systematic disadvantages 4 2 4 Bandwidth management Policing and prioritisation is typically implemented utilising QoS prioritisation schemes within routers and or available within inline packet shaping packet control measures such as the Packeteer Packet Shaper The choice is entirely situational contingent Specialised devices such as Packeteer currently do support a wider range of applications and protocols as well as more sophisticated policy controls 4 3 Video conferencing and collaboration Conferencing and collaboration technologies have always been part of the ICT environment in Australian businesses Typically only the audio video conferencing systems are connected to the telephony system while collaboration tools are limited to the desktop environment However the technologies have broken out of silo operations and are now an important part of complementing other more established applications and communications systems in delivering end to end seamless communication services Video conferencing has now become endpoint agnostic End users are now able to conference via a variety of devices such as mobile phones telepresence units and laptops The technological advancement has enabled conferencing between different devices with different encoding and resolution This is made possible by having a video conversion conferencing server in the LAN hence the ability to convert video properties based on the end device capabilities There are generally four main conferencing and collaboration technology categories Audio conferencing Video conferencing Telepresence and Web collaboration Audio conferencing The audio conferencing technologies are very common amongst Australian businesses and can be found in most meeting rooms Typically businesses use either dedicated systems from vendors such as Polycom or increasingly built in functionality in the PBX to perform audio conferencing Video conferencing Video conferencing systems are typically used in conference rooms where there are a number of participants The technology provides voice and high resolution video quality but lacks interactive tools and applications The real time delivery requirements mean that the LAN and WAN must have QoS and sufficient bandwidth to support the system Telepresence Telepresence is a high definition conferencing system that displays on either 1 or 3 LCD TV screens Typically the bandwidth requirements of a telepresence system can range from 5Mbps to over 20Mbps With this level of bandwidth requirements QoS is of great importance to meet the strict latency jitter and packet loss requirements Telsyte believes that the deployment of a telepresence system would typically require a significant network upgrade which inturn would require a significant capital investment However taking a phased deployment approach by selectively upgrading parts of the network is beneficial in terms of reducing capital expenditure and maximising the ROI Detailed ICT strategic planning is needed to clearly define technological goals and outcomes The technology was designed to simulate a personalised face to face meeting experience The key benefits are Communicate between multiple locations Reduce cost of travel Reduce carbon emission and Mitigate geographical constraints Web Collaboration Web collaboration technologies can be used both on a desktop laptop and in mobile environment It can work both with and without integration with the enterprise PBX Generally a collaboration platform contains the following features Application Document viewing Application Document sharing Presenter s control passing Hand raising or question submission Pointer Annotation Chat IM and Slideshows Web collaboration technologies provide a platform for users from different locations and time zones to communicate and offers users the means to work closely together Unlike telepresence and other video conferencing systems collaboration tools do not rely heavily on the network bandwidth and QoS However end users should be aware of the differences of access devices such as desktop laptop and mobile environment to ensure compatibility Telsyte observes that currently businesses are primarily using collaboration as an internal communications tool This is especially valuable for multinational companies with many global branches However Telsyte has detected a trend where businesses are also evaluating collaboration tools as a means for communicating and interacting with external customers Using the technology as an external interface can help businesses to extend their reach to current and potential customers Telsyte has identified the following applications where collaboration tools can be used externally Remote support services Product and technical training Sales and marketing tool Inter company meeting and conferencing and Inter company project cooperation Although there are many benefits to justify the use of collaboration tools externally it does however add another level of complexity in comparison to internal usage Apart from factoring in the internal ICT environment and infrastructure businesses must also take into consideration the ICT constraints of the customers In addition businesses should also consider whether the system is simple enough for customers to use Despite the additional level of complexity Telsyte recognises that the collaboration tools available in the Australian market today are compatible with most operating systems web browsers and email systems without significant bandwidth requirements and are fairly easy to navigate Unlike telepresence and other video conferencing technologies collaboration tools can be an on demand service Typically business can either purchase monthly licenses for end users or select a pay per use arrangement The benefits of web collaboration include Ease of use minimal training required for the use of collaboration platforms Interoperability with current desktop environment Hosted service decreases the burden on IT staff Minimal capital expenditure needed for the use of the service Manageable costs with per minute or monthly license pricing model and Minimal commitment required regarding usage and spending 5 Enterprise mobility 5 1 Industry Overview Given the vastness of Australia s geographical dispersion with major business centres scattered across the continent the Australian workforce is one of the most mobile in the world Telsyte s survey results indicate that 30 of Australian employees are considered mobile spending more than 20 of their time away from the office Employees in SOHO and small firms 1 49 employees are the most mobile while workforce mobility rises with business size for companies with more than 50 employees as shown in Figure 4 As would be expected the nature of a business has a large influence on its workforce mobility Primary industry including mining and resources utilities and transportation and professional services verticals display the highest levels of workforce mobility While this substantiates Telsyte s long held view that it is not for every business all segments have found at least some niche applications from which they can benefit FIGURE 2 PROPORTION OF MOBILE EMPLOYEES BY BUSINESS SIZE 2008 Key Trends Over 50 of mobile calls are made indoors Fixed to mobile call costs represents over 55 of all call charges Use of mobile data is growing at over 100 p a Pooling of capped plans within corporate accounts and Consolidation of the number of mobile handset types deployed within organisations 5 1 1 Price Trends There have been noticeable price reductions 10 for mobile to mobile calls in the government sector Industry figures show similar trends especially for calls to same organisation mobiles where prices have fallen by as much as 20 For mobile to fixed line calls government rates have reduced by 10 whereas industry rates have increased by 8 Mobile data and mobile SMS have also moved In the government sector mobile data prices have fallen by 55 whereas industry prices have fallen by as much as 75 Government rates for mobile SMS have declined modestly by 2 while industry prices have increase by 6 FIGURE 3 MOBILE SERVICES PRICE TRENDS 2005 2008 5 2 Mobility Drivers While internal factors such as increased productivity and efficiency and cost reduction priorities remain as the overall drivers of enterprise mobility activities in Australia the focus on customer service delivered through mobile communications has emerged as the second most important driver in 2008 FIGURE 4 AUSTRALIAN ENTERPRISE MOBILITY DEPLOYMENT DRIVERS 2008 As businesses mobilise beyond the basic applications email and other horizontal tools aimed at increased productivity and reduced costs and start to deploy second wave LOB applications external factors such as extending customer reach and competitor behaviour will become primary drivers Meanwhile the two main inhibitors to deploying mobility are integration with existing IT systems and understanding of the full future potential of mobile technologies FIGURE 5 AUSTRALIAN ENTERPRISE MOBILITY DEPLOYMENT INHIBITORS 2008 6 Convergence Voice data and video applications are increasingly being delivered over a single integrated network infrastructure platform based on the Internet Protocol IP and associated open standards This is occurring in both the fixed and mobile environments Figure 11 below depicts this emerging technology trend FIGURE 6 CONVERGENCE TECHNOLOGY TRENDS Migration to a fully converged network has to be strategically implemented as it is impossible to predict how quickly a specific organisation will migrate This is because the implementation will be largely based on the provision of positive business cases The shift to a converged environment is happening due to the reducing cost of IP Telephony which mirrors the typical cost lifecycle of other high volume IT components Where the development costs are high mainly software and as the product lines mature the cost of this development becomes amortised over time the volumes of hardware shipped increase and price decreases as volume production methods kick in a significant cost of desktop IP telephony is the IP phone itself In recent tenders GQ AAS Telsyte has observed price parity between IP telephony and traditional circuit switched provision Recognising the trend towards convergence most traditional suppliers of voice systems have ceased investment in R D of traditional TDM PABX platforms in favour of multi service integrated platforms based on IP architectures These solutions can be integrated seamlessly into existing data network environments at incremental cost In voice there is no price differential between IP and traditional circuit switched telephony and so the functional benefits of IP telephony make it the preferred solution The data architecture which is likely to be offered is VPLS which allows the data network to be viewed as one Ethernet broadcast domain In terms of new services the market is heading towards a single pipe to an organisation that supports voice and data with QoS and IP trunking that bypasses traditional ISDN However service providers have been reluctant to offer such services as they will cannibalise their very profitable traditional service and equipment revenue stream New service delivery models provide fixed price services based on a particular consumption profile The provision of extension level VoIP to the desktop generally requires higher dedicated capacity to the desktop and additional levels of redundancy particularly with regard to power supply Premises considerations include Horizontal cabling to Cat 5 or better Floor switches must be capable of Power Over Ethernet PoE Floor switches require protected power dissipate more heat and are noisier than non PoE switches and The placement of the handset between the wall plate and the terminal has consequences for desktop support responsibility 6 1 Drivers 6 1 1 Unified Communications Australian businesses are at a crossroad in technological change Available and announced technology has long shaped the behaviour of the end user the workforce CIOs and IT managers However with the emergence of UC the end users have been given the opportunity to shape the technology to cater for their needs Hence the focus of the enterprise decision makers has moved away from How can the technology change the way the organisation functions towards This area of the business needs improvement how can technology complement business processes and organisational change to contribute to business objectives The drivers underpinning the adoption of UC are still predominately inward focussed as indicated in Figure 12 below Consequently the full benefits of UC still remain largely unexplored FIGURE 7 UNIFIED COMMUNICATIONS DRIVERS 2008 Telsyte defines UC as the intelligent integration of real time and non real time communications with business processes based on a consistent user experience across multiple devices and media types Generally a UC solution consists of the following components Telephony Conferencing and collaboration Enterprise mobility LOB application integration Messaging Presence information and Federated access Telsyte believes that the technology is only as good as the people who use it UC should be classified as a people business process rather than a

    Original URL path: https://home.aapt.com.au/aapt-report-series-telecommunication-trends (2014-07-07)
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