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  • Terms & Conditions | 1800 Reverse ®
    hours for the 1800 Reverse Customer Service Centre are Monday to Friday 8 00 am 5 00 pm EST Eastern Standard Time excluding public holidays 3 1 7 Telstra or your local carrier is not responsible for any enquiries in relation to the Service whatsoever 3 2 For International Outbound Reverse Charge Service 1800 Reverse does not charge the Call Recipient or Calling Party for the International Outbound Service Carrier charges and or surcharges from hotels mobile phones and payphones may however apply Call charges incurred by the Call Recipient will be calculated and billed to the Call Recipient by the applicable local telecommunications carrier and are payable by the Call Recipient in accordance with that carrier s standard billing procedures All enquiries relating to the International Outbound Service including those relating to pricing and billing or customer complaints should be directed to the Call Recipient s local carrier 3 3 Credit Card Calling Charges for calls made by Credit Card are set and varied from time to time by BBG The person contractually responsible for the Credit Card used to pay for the Credit Card calling service the Credit Card Holder is responsible for paying the charges in accordance with the terms of their Credit Card statement and underlying contract Back to Top 4 Billing 4 1 For National and International Inbound Reverse Charge Service 4 1 1 Telstra or your local carrier may bill you for Calls connected using the Service and for messages accepted using the Service Where the Answering Service for a National Call is a pre paid Cellular Mobile Service the Call Charges will be deducted from the available credit on receipt of the Premium Rate SMS s or successful charging via Carrier Billing 4 1 2 If a Call is connected to or a message is accepted on your Answering Service and your Specified Number is billed by Telstra i e you are a customer of Telstra Telstra will bill the Call Charges and other charges relating to the Service for that Call 4 1 3 If a Call is connected to or a message is accepted on your Answering Service and your Specified Number is billed by a Resale Services Provider i e you are a Resale Customer of a Resale Services Provider who acquires their services from Telstra Telstra will bill the Call Charges and other charges relating to the Service for that Call to your Resale Services Provider In this instance the call charges in Appendix 1 1 Call Charges may vary and you should check with your Resale Services Provider 4 2 For International Outbound and Credit Card Calling Billing for International Outbound Calls is the responsibility of the Call Recipient s telecommunications carrier For Credit Card calling billing is handled by the Credit Card provider and in accordance with the applicable contract between the Credit Card provider and the Credit Card Holder Back to Top 5 Goods and Services Tax GST 5 1 If GST or similar tax or charge is imposed on any supply of Service made by 1800 Reverse pursuant to this SFOA you must pay to 1800 Reverse in addition to any consideration payable by you under this SFOA for the supply an additional amount calculated by multiplying the prevailing GST or similar tax or charge rate by the consideration for the relevant supply payable by you under this SFOA 5 2 In this SFOA two amounts will be displayed for all Call Charges where GST is applicable 5 2 1 the first is the Call Charge without GST This Call Charge will be used to calculate the individual items listed on your bill and 5 2 2 the second is the indicative Call Charge including the GST This Call Charge is not used in the calculation of total charges but is displayed to give an indication of the charge you may actually pay for individual items when GST is calculated and added 5 3 The Call Charges and any other charges payable by you to 1800 Reverse in relation to the Service are generally listed on the bill tax invoice without GST These amounts are totalled or subtotalled on the bill and the GST is then calculated and added separately Due to rounding differences may arise between the GST inclusive amount in the SFOA and the total charges calculated on the bill using the GST exclusive price plus the prevailing GST rate 5 4 Any discounts applicable will be calculated on the charge without the GST 5 5 In some cases advertised prices may be rounded up Back to Top 6 Your Obligations 6 1 You agree to acquire from 1800 Reverse the Services on the terms and conditions set out in this SFOA 1800 Reverse agrees to provide the Service to you at its absolute discretion and subject to these terms and conditions 6 2 You must use and ensure that third parties use the Services in accordance with these terms and conditions 6 3 You are responsible for all applicable charges for use of any Service whether such Calls were accepted by you or another person with or without your knowledge or consent 6 4 You are responsible for the Calling Party s use of the Service You will indemnify and will keep indemnified 1800 Reverse in relation to the Calling Party s use of the Service and for any other claim made by or on behalf of the Calling Party against 1800 Reverse in relation to the Service including without limitation to any other claim made by or on behalf of a Calling Party that the Calling Party s call or any message recorded by the Calling Party was not accepted by the Answering Service or was not delivered to the Specified Number by 1800 Reverse or was not connected by 1800 Reverse 6 5 If the Service or associated Services are suspended or cancelled you will remain liable for changes and liabilities incurred before the suspension or cancellation 6 6 You and Your Calling party must only use the Services provided by 1800 Reverse for their intended purpose Where 1800 Reverse reasonable suspect misuse of the Service by You any other user associated with You or Your Calling party You accept that 1800 Reverse may terminate suspend or restrict supply of the service Behaviour that constitutes misuse of the Service includes but not limited to i You and Your Calling Party using the Service for the purpose of giving or sending a message instead of a name to You before You accept ant charges or ii Your Calling Party s consistent use of the Service to prompt or signal You to call them back or iii You or Your Calling party receiving or making an unreasonable number of calls using the service which do not result in completed reverse charge calls You agree that 1800 Reverse may monitor Your use Your Calling party s use of the Service to enforce the misuse policy above including monitoring of any recordings made using the Service You also agree that 1800 Reverse reserve the right to vary the terms of this misuse policy from time to time If the Service or associated Services are suspended or cancelled You will remain liable for charges and liabilities incurred before the suspension or cancellation 6 7 You must not and ensure that third parties including the Calling Party do not use the Service to transmit any defamatory offensive abusive indecent menacing illegal or hoax material or other material that would otherwise constitute a breach of any duty or obligation owed to 1800 Reverse or any third party You must also not and ensure that third parties including the Calling Party do not use the Service to interfere with calls made by any person or tamper with the Service in any way You indemnify and shall keep indemnified 1800 Reverse against all claims costs loss expenses or injuries arising in relation to a breach of this clause 6 8 When using any Service you must comply with and ensure others comply with all laws regulations codes or determinations or any other requirements of any government or statutory authority Back to Top 7 Customer Enquiry and Dispute Resolution All enquiries complaints and compliments regarding our Services other than the Credit Card Service should be directed to the 1800 Reverse Customer Service Centre on 1300 360 522 which is open Monday to Friday 8 00am to 5 00pm Eastern Standard Time excluding public holidays or via email to group 1800reverse com au Enquiries and complaints are generally dealt with while the Customer is on the phone with a Customer Service Representative or within one business day of receiving an email enquiry If you are not satisfied with the resolution of your enquiry or complaint we will escalate your complaint internally Escalated complaints are generally resolved within 5 business days Customers have the right to complain and if you do we will deal with your complaint in a fair efficient objective manner and process We strive to resolve any problems you may have during your first contact with us Our complaint management process complies with the Telecommunications Consumer Protection Code We will not charge you for dealing with your complaint To make a complaint contact us on 1300 360 522 from 8am to 5pm Monday to Friday excluding public holidays This call is charged at a local rate from a fixed line and at the applicable rate from a mobile phone You can also use our online form to submit a complaint The form is available at http www 1800reverse com au contact We will provide assistance as required to formulate lodge and process a complaint on your behalf For help with an authorised representative please contact our Customer Service Centre In the majority of these instances we will require written confirmation from the customer authorising the representative to act on their behalf Please contact our Customer Service Centre for details on the form we require you to complete to appoint an authorised representative We will acknowledge your complaint immediately if you complain by phone and within 2 working days if you have lodged your complaint via our website or left a message on our voicemail service You can contact our Customer Service Centre on 1300 360 522 Monday to Friday from 8am to 5pm excluding public holidays to track the progress of your complaint Our goal is to resolve your problem during your first contact with us Sometimes this is not possible and we need to investigate the matter when we will agree with you on how to fix the problem and advise you accordingly within 15 days of receiving your complaint If you tell us you are not satisfied with the complaint timeframes progress outcome or your dispute remains unresolved we will inform you about your options for external dispute resolution through the Telecommunications Industry Ombudsmen TIO The TIO is available to you to contact on 1800 062 058 by fax on 1800 630 614 or online at www tio com au making a complaint TIO services are free of charge All enquiries and complaints regarding Credit Card calling service or charges should be directed to BBG as follows From within Australia 1800 2655328 From other countries call the country specific international operator Email info bbgcomm com Postal BBG Communications Inc 1658 Gailes Blvd Suite B San Diego California 92154 Tel 619 661 6661 Fax 619 710 1442 Contact Other Services the following public services may assist you in your use of the service National Relay Service TTY Voice 133 677 National Relay Service Speak Listen 1300 555 727 Translating Interpreting Service National 131 450 Back to Top 8 Your Personal Information 1800 Reverse complies with the Privacy Act 1988 as amended Privacy Act The Privacy Act governs the way 1800 Reverse collate and use your personal information and respect your privacy 1800 Reverse sometimes needs to collect personal information in order to provide its services to customers The type of personal information collected depends on the nature of the dealings with 1800 Reverse For example if a customer receives a high number of reverse charge Calls one of our Customer Service Representatives may contact the customer to verify awareness of the Calls by the account holder and in doing so verify the telephone number and billing details In order to provide the Service 1800 Reverse may collect the telephone number of the users calling the service regardless of whether the CLI is blocked When the 1800 Reverse service is accessed by users or customers to make or receive reverse charge calls 1800 Reverse may also collect personal information in order to communicate changes and improvements to the 1800 Reverse service and communicate offers from specially selected partners 3rd parties All communication to users and customers eg SMS will include instructions on how to opt out of receiving further 1800 Reverse communications The full 1800 Reverse Privacy Policy is available at http www 1800reverse com au privacy policy or by calling the 1800 Reverse Customer Service Centre on 1300 360 522 For information concerning privacy of your Credit Card calls call BBG Privacy Officer at 1 619 661 6661 Back to Top 9 Quality and Availability of Service 9 1 It is technically impractical to guarantee any Service will be free of fault or error or that there will always be sufficient capacity to connect and carry all Calls or messages attempted using the Service 1800 Reverse undertakes to provide the Service using the reasonable care and skill of a competent carriage service provider but may be subject to failure by our suppliers to deliver capacity 9 2 Apart from some geographical limitations you also acknowledge that some Services are not available to Fixed Services where the local loop is owned by a carrier other than Telstra and to some Cellular Mobile Services and in other limited circumstances For further information on these circumstances you may contact the 1800 Reverse Customer Service Centre on 1300 360 522 9 3 The Service is not available from all destinations outside Australia 9 4 1800 Reverse may suspend or terminate any Service at any time and for any reason without liability to you the Calling Party or any third party 9 5 Despite any other provision of these terms and conditions to the extent permitted by law 1800 Reverse will not be liable to you or any person claiming through you in contract tort or otherwise including negligence for any loss or damage arising from suspension or termination of the Service or any faults arising in any Service 9 6 1800 Reverse will not be liable to provide the Service to you if it becomes impracticable to do so because of any cause beyond 1800 Reverse s reasonable control including without limitation acts of God civil disorder or war acts of terrorism international national or local emergency adverse weather conditions accident industrial dispute materials or labour shortage outages in telecommunications networks law or regulation or acts or omissions of other carriers or carriage service providers or any other authority or third person Back to Top 10 Limitations of Liability 10 1 You use the Services at your sole risk 1800 Reverse does not warrant that any Service will be uninterrupted or error free 10 2 To the extent permitted by law 1800 Reverse excludes all liability to you or any other person claiming through you for any cost loss liability or damage arising whether in contract tort under statute or otherwise out of 1800 Reverse s performance or failure to perform or delay in performing its obligations including as a result of negligence under these terms and conditions including but not limited to liability 10 2 1 for any economic indirect or consequential loss including but not limited to any loss of profits or loss of business or 10 2 2 arising from the acts or omissions of any carrier or carriage service provider other than 1800 Reverse or from failure of or default in any other service other networks facilities or equipment of any carrier or carriage service provider comprised in the Service 10 3 To the extent that 1800 Reverse does have some liability to you at law which cannot be excluded the total liability of 1800 Reverse to you or any person claiming through you for any cost loss liability or damage arising out of the failure of any Service due to 1800 Reverse s performance of or failure to perform its obligations under these Terms and Conditions and including as a result of any act or omission of 1800 Reverse whether in contract tort statute or otherwise is limited to the extent permitted by law at 1800 Reverse s option to 10 3 1 in the case of goods repairing or replacing the goods or supplying equivalent goods or paying the cost of doing any of these or 10 3 2 in the case of services supplying the services again or paying the cost of doing so You indemnify and shall keep indemnified 1800 Reverse against any cost loss liability or damage arising whether in contract tort under statute or otherwise directly or indirectly as a result of or in connection with the actions or omissions of any other person in relation to use of any Service with or without your knowledge or consent 10 4 If you breach this SFOA you are liable to 1800 Reverse for its costs including all legal costs in exercising its rights in relation to the breach Back to Top 11 Miscellaneous 11 1 1800 Reverse may vary or cancel the SFOA in accordance with relevant telecommunications laws 11 2 If any of part of these terms and conditions are void or unenforceable they are taken to be removed and no longer form part of this SFOA The remaining terms and conditions will continue in full force and effect 11 3 Cancellation of any Service does not affect the provisions in the

    Original URL path: http://www.1800reverse.com.au/terms-conditions (2016-02-17)
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  • Web Terms | 1800 Reverse ®
    any of the site s editors or contributors shall be liable for any loss or damages suffered as a result of any use of the site including but not limited to direct loss consequential loss and loss of profits but not including death or personal injury This site may include links to other sites on the world wide web 1800 Reverse is not responsible for such sites and cannot vouch for the suitability or accuracy of their content You link to them at your own risk 4 Use You may view download for caching purposes only and print pages from the website for your own personal use but you must not a republish material from this website including republication on another website b sell rent or otherwise sub license material from the website c show any material from the website in public d reproduce duplicate copy or otherwise exploit material on our website for a commercial purpose or e edit or otherwise modify any material on the website You must not post any material onto the site which is defamatory obscene or blasphemous which infringes third party rights or which could in any other way give rise to criminal or civil liability in any jurisdiction We shall have no liability for any such material We may in our absolute discretion remove any material if in our view it falls or might fall within the foregoing categories or is otherwise inappropriate We shall own any material you send to the site or to us shall not be obliged to treat any such communication as confidential and may exploit any such communication and its contents in such ways as we see fit 1800 Reverse may monitor communications on the site but is under no obligation to do so 5 Intellectual Property 1800

    Original URL path: http://www.1800reverse.com.au/web-terms (2016-02-17)
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  • Privacy Policy | 1800 Reverse ®
    of entry for the relevant competition We may use personal information collected in this way for marketing or publicity purposes or to conduct market analysis If you do not wish personal information about you to be used in this way you may not be eligible to enter the relevant competition depending on what the terms and conditions of entry are Other business contacts We may collect the business contact details of other people we do business with such as the contact people in our external service providers or government regulators This information is only used for the business purpose for which it was collected such as managing a particular contract or making enquiries about the application of laws to our business 1800 Reverse does not collect information that it does not need 2 Will Your Personal Information be Given to Anyone Else 1800 Reverse will not sell rent or trade personal information about you to or with third parties Personal information may be disclosed outside of 1800 Reverse in the circumstances described below a Outsourcing Personal information collected by 1800 Reverse may be disclosed to third parties to whom 1800 Reverse contracts out specialised functions eg billing mail house functions If 1800 Reverse does disclose personal information to third party contractors under outsourcing or contracting arrangements 1800 Reverse takes reasonable steps to ensure that those third parties comply with the APPs when they handle your personal information and are authorised only to use personal information in order to provide the services or to perform the functions required by 1800 Reverse b Disclosures required or permitted by law 1800 Reverse may disclose personal information if this is permitted under the Privacy Act or required by another law This may include disclosures to law enforcement bodies or regulatory bodies such as the Telecommunications Industry Ombudsman where Reverse Corp has a legal obligation to make such disclosures c Other disclosures In some circumstances 1800 Reverse may need to disclose your personal information to someone overseas For example if you win an overseas holiday in one of our competitions we may need to disclose your name and other details to book your airfare or accommodation It is 1800 Reverse policy to seek your consent before transferring your personal information offshore 3 Security of Your Personal Information at 1800 Reverse 1800 Reverse takes steps to ensure the security of personal information we hold Our IT systems are password restricted and comply with relevant security standards If personal information is held as paper files it is stored in locked cabinets In all cases access to the personal information we hold about you is restricted to authorised personnel We educate our staff about their duty to protect your privacy We take steps to ensure that all information transmitted to the 1800 Reverse website is secure to the extent possible using existing technology but you should be aware that no Internet transmission can be completely secure While no security steps can offer 100 per cent protection we utilise

    Original URL path: http://www.1800reverse.com.au/privacy-policy (2016-02-17)
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  • Critical Information Summary | 1800 Reverse ®
    limitations restrictions or other qualifications in using the 1800 Reverse service The service is provided under the terms listed on the 1800 Reverse website Terms and Conditions Information About Pricing 1800 Reverse is used on demand only It is not a subscription service 1800 Reverse calls are accepted and billed on a call by call basis only If the receiving customer chooses not to accept the 1800 Reverse call or the call is not connected there is no charge Customers can accept a 1800 Reverse call on their home phone or mobile by pressing 9 on their telephone keypad when given the option Users always have the option to hear the call charges before accepting the call by pressing the key All call rates are clearly outlined on our website Price of calls received on mobiles http www 1800reverse com au price price receive call mobile Price of calls received on home phones http www 1800reverse com au price price receive call home phone 1800 Reverse has tools to prevent customers from bill shock which include call limits and maximum call charges plus outbound customer service notification calls Users can access 1800 Reverse at no cost when they are out of credit in Australia to make a reverse charge call from Telstra Optus Virgin and Vodafone prepaid mobiles There is also no cost to access 1800 Reverse in Australia from Pay Phones and Home Phones Calls to 1800 Reverse from other services or data usage may incur fees charged by the service provider Users accessing the 1800 Reverse mobile App may be charged mobile browsing data fees All call charges are paid by the receiving party if they agree to accept the call and charges Other Information If customers have questions about any aspect of the 1800 Reverse service including

    Original URL path: http://www.1800reverse.com.au/Critical%20Information%20Summary (2016-02-17)
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  • 8000 Reverse | 1800 Reverse ®
    A list of alternative access numbers to help you get connected is included in the table below Where is 8000 REVERSE available 8000REVERSE is available from most phones home office hotel or payphones and you don t need to use any coins or cards You can call from the most popular destinations for Australian tourists the UK US NZ and the majority of Europe and Asia Please note that some hotels may apply a surcharge and some payphones might require coins or a calling card to obtain a dial tone What is an ACCESS CODE Access Codes are the two or three digits dialed before the 8000 REVERSE number is dialed For example the Access Code for Germany is 00 and the Access Code for Canada is 011 For more Information on Access Codes see table below COUNTRY ACCESS CODE 8000REVERSE ALTERNATE NUMBER S Austria 00 8000 738 3773 or 0800 293570 Belgium 00 8000 738 3773 Canada 011 8000 738 3773 or 1866 2811863 China North 00 8000 738 3773 or 10800 6110097 China South 00 8000 738 3773 or 10800 361 0116 Fiji 008 00 2518 Finland 999 8000 738 3773 Greece 008 00 125910 Hong Kong 001 8000 738 3773 or 800 966444 Ireland 00 8000 738 3773 or 1800 457017 Israel Bezeq Barak 014 013 8000 738 3773 8000 738 3773 Italy 00 8000 738 3773 or 800 738 377 Japan KDD IDC Telcom 001 0061 0041 8000 738 3773 or 0066 3386 1053 8000 738 3773 or 0066 3386 1053 8000 738 3773 or 0066 3386 1053 Korea South Telcom Dacom Onse 001 002 008 8000 738 3773 8000 738 3773 8000 738 3773 Malaysia 00 8000 738 3773 or 1800 803 347 Netherlands 00 8000 738 3773 New Zealand 00 8000 738 3773 or

    Original URL path: http://www.1800reverse.com.au/8000-reverse (2016-02-17)
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  • Critical Information Summary 8000 Reverse | 1800 Reverse ®
    Information About Pricing 8000 Reverse is used on demand only It is not a subscription service 8000 Reverse calls are accepted and billed on a call by call basis only If the receiving customer chooses not to accept the 8000 Reverse call or the call is not connected there is no charge Customers can accept an 8000 Reverse call on their fixed line in Australia by pressing 9 on their telephone keypad when given the option Calls are charged in two parts a connection fee of 5 including GST and a time based charge The time based charge is 11 including GST per 3 minute block for calls originating from all countries The minimum call charge is 16 including GST Calls have a maximum cost of 225 including GST and have a maximum duration of 120 minutes Calls reach the maximum charge after 60 minutes of talk time an additional 60 minutes of talk time is then provided with no additional charges The list of countries where calls can be made from with the applicable access numbers are outlined on our website 8000 Reverse access numbers 8000 Reverse calls paid by credit card are charged and billed by BBG Communications The charges credit card calls are outline on our website http www 1800reverse com au terms conditions thirteen Users can access 8000 Reverse to initiate a reverse charge call at no cost by using the access numbers listed on our website for the country in which they are attempting the call Please note that local mobile operator charges may apply Some hotels may apply a surcharge and some payphones may require coins or a calling card to obtain a dial tone to access the 8000 Reverse service Overseas access numbers are listed on our website www 1800reverse com au 8000

    Original URL path: http://www.1800reverse.com.au/node/31 (2016-02-17)
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  • Pre Dec 2015 Pricing | 1800 Reverse ®
    lines before 1st December 2015 are charged as follows Reverse Call Type Connection Fee Talktime Charge Minimum Call Charge Maximum Call Charge Maximum Call Length From Aus Local Area Fixed Line 9 99 flat rate for 20 minutes talk time The call ends automatically after 20 minutes 9 99 20 minutes From Aus Long Distance Fixed Line From Aus Mobile Phone 4 25 2 per minute charged in three minute

    Original URL path: http://www.1800reverse.com.au/Price/Pre-Dec-2015-Pricing (2016-02-17)
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