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  • 1800 Reverse ® | Reverse charge calls to mobile and home phones throughout Australia
    NO CREDIT OR RECHARGE EXPIRED CONNECT ON ALL MAJOR NETWORKS Call with 0 00 or expired credit on Telstra Optus Vodafone Virgin 1800 REVERSE IN PARTNERSHIP QLD POLICE MISSING PERSONS Stay Safe 1800 REVERSE puts personal safety back in your hands Previous Pause Next Reverse charge calls to mobile and home phones throughout Australia HOW TO CALL A MOBILE OR HOME PHONE 1 Dial 1800 R E V E R

    Original URL path: http://www.1800reverse.com.au/ (2016-02-17)
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  • About 1800 Reverse | 1800 Reverse ®
    calls 1800 Reverse were the first provider in the Australian market to use a phone word as its name With an easy to remember free call number which spells out the name of the service as well as endorsements with well known identities such as Holly Valance and Pat Rafter 1800 Reverse established itself as the number to know for reverse charge phone calls in Australia Not just an easy number to remember 1800 Reverse is committed to providing the most accessible Reverse charge phone service possible The service is accessible 24 7 from out of credit Telstra Optus Virgin and Vodafone prepaid mobiles and we allow our users to make reverse charge calls to both mobiles and fixed lines across Australia And 1800 Reverse is the only reverse charge provider in Australia that is still accessable from prepaid mobiles on Telstra Optus Vodafone and Virgin even after the prepaid recharge period has expired While the service has always been available to home phones we ve continued to innovate to help people get in touch with their loved ones as quickly as possible at their time of need In 2005 we expanded our service to offer reverse charge calls to mobiles Most recently we have launched the 1800 Reverse iPhone App which now allows users to make 1800 Reverse calls with just the touch of a button So no matter where you find yourself 1800 Reverse is dedicated to making sure that your loved ones are never far from reach We understand that life happens sometimes unexpectedly Things change suddenly and you might not always have the change or credit to get in touch with the person you need when you need them That s why 1800 Reverse is only used on demand and is not a subscription service There

    Original URL path: http://www.1800reverse.com.au/about (2016-02-17)
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  • Contact Us | 1800 Reverse ®
    question that hasn t yet been answered in our FAQs or have any suggestions on how we can help keep you connected please submit using our web form below We will attend to your enquiry as soon as possible Alternatively contact our Customer Service Team on 1300 360 522 Monday to Friday 8am to 5pm EST excluding public holidays Outside these hours you can leave a voicemail with your name

    Original URL path: http://www.1800reverse.com.au/contact (2016-02-17)
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  • Why use 1800 Reverse | 1800 Reverse ®
    to the service before you actually need to make a call The service is free to access from Telstra Optus Virgin and Vodafone mobiles when you re out of credit or your recharge has expired and all home phones And if for some reason you re out of mobile reception or your battery is flat 1800 Reverse is available from any Australian payphone So wherever life catches up with you we ve got you covered It s Flexible 1800 Reverse gives you the flexibility to call reverse charge to either a mobile phone or home phone You decide If for some reason the person you are trying to call isn t able to answer and accept your call you can stay on the line and we can try a different number to help you get connected as quickly as possible Or you can simply try again at a better time or call back with a different number If you re calling a home phone you can also leave a message for the person you re calling to retrieve It s Easy You don t have to worry about trying to remember a complicated number when you need to connect to

    Original URL path: http://www.1800reverse.com.au/why (2016-02-17)
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  • How to make a call | 1800 Reverse ®
    credit or your recharge has expired on Telstra Vodafone Optus or Virgin prepaid get to a payphone or pick up your home phone Dial the numbers 1800 followed with the numbers that spell REVERSE on your keypad That s 1800 7 3 8 3 7 7 3 Enter the number you wish to call After dialling you ll be connected to our automated system and hear Welcome to 1800 Reverse Please enter the mobile or home number you wish to call After the prompt enter the phone number of the person you wish to call The number can be a mobile or home phone If you are calling a home phone be sure to include the area code in front of the number eg 02 for Sydney Record your name for the person you re calling After you ve entered the phone number you ll be asked to Say your full name after the tone It s important to say your name clearly as we ll play the recording to the person you re calling so they know it s you Wait on the line while your call is connected You ll be placed on hold while we call the

    Original URL path: http://www.1800reverse.com.au/how/how-to-make-a-call (2016-02-17)
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  • How to receive a call | 1800 Reverse ®
    person calling isn t calling you directly so you won t see their number on your caller ID the call will appear as private or blocked Listen to the name of the caller After answering you ll hear an automated recording play Hello This is 1800 Reverse You have a reverse charge call on the line from you ll be played the caller s name Decide if you want to accept the call After hearing the name of the person wanting to speak to you you ll be asked whether you d like to accept the call To accept the charges press 9 or to deny the charges press 7 alternatively press for rate information After you ve finished talking just hang up to end the call Remember You can always press on your keypad to hear the charges before you choose to accept If you don t wish to speak to the caller press 7 on your keypad or hang up to deny the call After you ve accepted a 1800 Reverse call and been connected you ll be charged for the call If accepting on a mobile you ll receive one or more charges via Premium SMS or

    Original URL path: http://www.1800reverse.com.au/how/how-receive-call (2016-02-17)
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  • Use our iPhone app | 1800 Reverse ®
    charge call on your iPhone at the touch of a button with the 1800 Reverse iPhone App Simply search the App Store for reverse charge call and you ll find the 1800 Reverse iPhone App It s free to download Get it on your phone today so you ve got piece of mind that it s there if you need it Once it s downloaded and appearing as a new tile in your iPhone menu just tap it to open the app and start making a reverse charge call You can choose to dial a new number to call reverse charges to or if you aren t sure of the number at the top of your head you can easily pick the number from the contacts list of your phone Better yet once you make a call through the app it will save that number in your recent calls list so you can easily redial that number if you need to Easy No credit No worries Reverse charge calls are always at your fingertips with the 1800 Reverse iPhone App Get it on your iPhone today so you can always stay connected All you need is mobile coverage and Wi

    Original URL path: http://www.1800reverse.com.au/mobile-app (2016-02-17)
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  • FAQ'S | 1800 Reverse ®
    charge your mobile if you or someone using your mobile has accepted a 1800 Reverse call by pressing 9 on the mobile key pad and the call has been connected You or the person using your mobile may accept a 1800 Reverse call even though there is no credit on the mobile at the time of accepting the call When this occurs we may bill the 6 60 charges when you next recharge your prepaid mobile with credit If you accept a call on your home phone the charge will appear on the next regular telephone bill you receive from your home phone service provider Is 1800 Reverse a subscription service No 1800 Reverse is an on demand service only It is not a subscription service Users are only charged if they receive a 1800 Reverse call and then choose to accept the charges by pressing 9 on their phone keypad before their call is connected The service is used and charged on a call by call basis only If I have accepted a 1800 Reverse call can I check how much I have spent You can check your usage by calling our Customer Service Team on 1300 360522 Monday to Friday from 8am to 5pm excluding public holidays And if you ve accepted 1800 Reverse calls on your mobile we ll send you a courtesy SMS notification if you ve accrued 30 worth of 1800 Reverse call charges in a calendar month Can a 1800 Reverse call which isn t accepted still be charged No 1800 Reverse calls can ONLY be accepted and charged by the call receiver actively pressing the 9 key on the phone key pad when the option to accept the call and charges is presented 1800 Reverse does NOT charge for unanswered calls calls which go to voicemail or calls which are declined rejected I ve received premium charges on my mobile but I m not sure what for All mobile premium content providers are required to list their short codes and service details at the website www 19sms com au This site allows you to enter the premium short code of the charging message you have received and find out the content or service type the owner and their contact details Billing 1800 Reverse calls accepted on prepaid mobiles Why has credit been deducted from my prepaid mobile balance You only receive charge notification messages or premium SMS from 1800 Reverse after a call has been accepted on your mobile When you receive a 1800 Reverse call on your mobile you re given the option to accept the call and the charges by pressing 9 on your mobile keypad In some cases the charges to your mobile may take several days or longer to bill after the call was accepted You may accept a 1800 Reverse call on your mobile even though there s no credit on your mobile at the time of accepting the call When this occurs we may charge your mobile when you next recharge I accepted a 1800 Reverse call why have I received more than one 6 60 charge 1800 Reverse calls you accept on your mobile are charged to your mobile bill or prepaid credit by carrier billing or premium SMS If the accepted call is connected for more than 1 minute you ll be sent more than 1 premium charge to bill the call After the first call minute you ll be sent a 6 60 charge for every additional 2 minutes of call talktime call talktime is charged in 2 minute blocks after the first minute Each 1800 Reverse call accepted on a mobile has a unique receipt number which is included in the premium SMS charge notification message Please note that the receipt number is unique to the accepted 1800 Reverse call only and the same receipt number is included in all the charging messages which are sent to bill the call For details on our charging for calls accepted on mobiles click here Why do the charges for accepted 1800 Reverse calls not come out of my monthly prepaid bonus credit Across most mobile providers premium content and 3rd party charges like 1800 Reverse calls are generally excluded from inclusive prepaid recharge and bonus credit allowances We recommend you check with your mobile provider for the details on what usage is eligible for inclusion in your prepaid plan Why is the time I receive the sms notifying me of the 6 60 charge sometimes different to the time I accepted the call In some instances we are unable to charge your mobile on the same day the call was accepted When this happens the date you receive the charging message or premium SMS will be different from the actual date you accepted the 1800 Reverse call The charging message or premium SMS you receive will always specify a receipt number for the accepted call the date of the accepted call and also the details of the charge How can I check that I ve received the right number of 6 60 billing messages All 1800 Reverse charges for calls to mobiles contain a unique receipt number Each 1800 Reverse call accepted on a mobile could be charged by up to 3 billing messages each of 6 60 depending on the length of the call Each of these billing messages contains a unique receipt number in the message and a description of the call minutes for which the charges apply You can check that the receipt numbers for all 1800 Reverse charges to mobiles are unique Is 1800 Reverse a subscription service No 1800 Reverse is an on demand service only It is not a subscription service Users are only charged if they receive a 1800 Reverse call and then choose to accept the charges by pressing 9 on their phone keypad before their call is connected The service is used and charged on a call by call basis only Billing 1800 Reverse calls accepted

    Original URL path: http://www.1800reverse.com.au/faqs (2016-02-17)
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