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  • 0014 Making it Cheaper
    in Canada Papua New Guinea and USA only Calls to other mobiles are charged at the specified rate plus a surcharge of 30 cents per minute Charges are billed to the registered subscriber of the telephone from which the call is made Payment due within 30 days of invoice An administration charge not exceeding 15 00 may be imposed for bills not paid when they are due There is a

    Original URL path: http://www.0014.com.au/sfoa_telephony.asp (2013-02-03)
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  • 0014 Making it Cheaper
    providing you with customer service including investigating and resolving of complaints in relation to your services provisioning or connecting your services network routing checks for credit worthiness and for fraud billing debt collection 0014 may also use some of your personal information to inform you about its other products and services or bundled offerings provided by 0014 its related companies or its business partners and you agree to us doing so unless you advise us otherwise We will provide you with a choice to opt out of our direct marketing activities and will respect your request to decline to receive further direct marketing communications If you would prefer that we do not use your information in this way please contact us on 1300 14 00 14 or e mail enquiries 0014 com au How 0014 collects personal information 0014 collects your personal information from other suppliers of telecommunication services or directly from yourself 0014 may also collect personal information from third parties such as credit reporting agencies Exchange of telephone numbers between carriers and disclosure to internet and other carriage service providers The exchange of telephone numbers between carriers is integral to the operation of telecommunications networks to enable calls to be connected efficiently and billed to the right customer Carriers also disclose telephone numbers to internet and other carriage service providers for lawful use to prevent fraud for billing better call management and to provide secure credit control These may include unlisted telephone numbers and numbers for which a customer or other person has blocked calling line display 0014 may disclose and receive such information for these purposes related to the supply of services subject to any legal prohibitions Contracting out services and disclosures The information 0014 collects from you is strictly confidential 0014 will not reveal disclose sell rent or pass that information on to any third parties unless they are contracted to 0014 to keep the information confidential or are required to comply with all relevant laws including the Privacy Act 1988 Services that 0014 contracts out include service provisioning mailing of bills and other communications to customers debt collection and I T services We impose security and confidentiality requirements on how contractors are to use your personal information If 0014 should wish to disclose any of the personal information other than as set out above we will not do so unless we have your express consent Exceptions to this include where there are reasonable grounds to believe that disclosure is necessary to prevent a threat to life or health or where 0014 suspects that unlawful activity is or has been engaged in and uses the personal information to investigate the suspected unlawful activity or the use or disclosure is authorised or required by law or reasonably necessary to enforce the law Security 0014 will take reasonable steps to ensure that all information we collect use or disclose is accurate complete up to date and stored in a secure environment accessed only by authorised persons Access and

    Original URL path: http://www.0014.com.au/privacy.asp (2013-02-03)
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  • 0014 Making it Cheaper
    the customer to pay bills rather than electing not to pay or pay when convenient It can arise through Loss of employment of the customer or family member Family breakdown Illness including physical incapacity hospitalization or mental illness of the customer or family member A death in the family Other factors resulting in unforeseen change in the customers capacity to meet their obligations When deciding if a customer is facing financial hardship or simply seeking to defer payment 0014 may seek evidence such as A statutory declaration from a person familiar with the customers circumstances family doctor clergy bank officer etc or Evidence of the customer having consulted with a recognised financial counsellor or a booking to see a financial counsellor 0014 will endeavour to ensure that any continued service in hardship cases will be at a level that allows reasonable debt reduction payments without worsening the customer s financial position This may include limiting access to services that incur additional charges such as long distance mobiles calls any value added services etc Customers should direct hardship inquiries to the Financial Hardship Case Manager by calling 1300 14 00 14 or writing to Financial Hardship Case Manager 0014 Pty Ltd

    Original URL path: http://www.0014.com.au/sofhp.asp (2013-02-03)
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  • 0014 Making it Cheaper
    you will instantly receive these great rates to selected destinations For example to dial the UK 0014 44 Area Code Phone Number Flagfall charge 33 cents per call Rates include GST Asia Country Rate A min Bangladesh 0 099 China 0 14 Hong Kong 0 14 India 0 099 Japan 0 275 Korea Sth 0 495 Malaysia 0 4 Philippines 0 55 Singapore 0 14 Sri Lanka 0 8 Taiwan 0 522 Thailand 0 6 Vietnam 1 Americas Country Rate A min Argentina 0 792 Canada 0 14 Chile 0 605 USA 0 14 Europe Country Rate A min Austria 0 4 Bosnia Herzegovina 0 693 Croatia 0 594 Denmark 0 4 France 0 264 Germany 0 257 Greece 0 14 Hungary 0 486 Ireland Republic 0 14 Italy 0 099 Macedonia 0 8 Netherlands 0 275 Poland 0 6 Romania 0 99 Serbia Montenegro 0 7 Spain 0 35 Sweden 0 396 Switzerland 0 33 United Kingdom 0 14 Oceania Country Rate A min New Zealand 0 14 Samoa Western 0 8 Papua New Guinea 0 99 Indonesia 0 6 Fiji 0 8 Rest of World Country Rate A min Israel 0 3 South Africa 0 45 Turkey 0

    Original URL path: http://www.0014.com.au/residential/products/rates.asp (2013-02-03)
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  • 0014 Making it Cheaper
    HOW TO PAY YOUR BILL CONTACT US 0014 Frequently Asked Questions Search the 0014 Frequently Asked Questions to find the answers you are looking for Enter Search Keyword Display all 0014 FAQs Who is 0014 0014 is a business that focuses on providing cheap dial up internet services and international calls to popular destinations Back Copyright 2013 0014 Pty Ltd ABN 52 093 810 149 0014 Standard Form of Agreement

    Original URL path: http://www.0014.com.au/faqs/display_answer.asp?ID=54 (2013-02-03)
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  • 0014 Making it Cheaper
    US 0014 Frequently Asked Questions Search the 0014 Frequently Asked Questions to find the answers you are looking for Enter Search Keyword Display all 0014 FAQs Do you need to register to use the 0014 international calls 0014 is open to most Australians who have a home telephone service and are able to make long distance and international calls Back Copyright 2013 0014 Pty Ltd ABN 52 093 810 149

    Original URL path: http://www.0014.com.au/faqs/display_answer.asp?ID=55 (2013-02-03)
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  • 0014 Making it Cheaper
    Questions to find the answers you are looking for Enter Search Keyword Display all 0014 FAQs How does 0014 telephony work Just like 0011 it is the code you nominate when you want to make a call outside Australia This 0014 code routes the call through to the 0014 network so that you will make your calls for our very cheap rates any time of the day or night Back

    Original URL path: http://www.0014.com.au/faqs/display_answer.asp?ID=56 (2013-02-03)
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  • 0014 Making it Cheaper
    Frequently Asked Questions Search the 0014 Frequently Asked Questions to find the answers you are looking for Enter Search Keyword Display all 0014 FAQs When can I make 0014 calls You can use 0014 calling all day every day 7 days a week 24 hours a day You can call any of the countries listed in our rate chart whenever you want Back Copyright 2013 0014 Pty Ltd ABN 52

    Original URL path: http://www.0014.com.au/faqs/display_answer.asp?ID=57 (2013-02-03)
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